Aluguel de carros - Quito

Wont take a debit card

Contras: Refused me service even though I agreed to a $5000 hold on my debit card. Had to take a 6 hour cab ride for $275. Thanks for leaving me stranded at the Quito airport at 4 AM Avis!

Contras: The car lacked power for going up hills.

Bait and switch

Prós: Nothing about this experience to like

Contras: Avis does not honor rentals done through Kayak. Avis don't recognize the car size that Kayak gave me or the insurance I signed up for through Kayak. I ended up spending almost 3 times the amount that quoted through Kayak. I will never do business with neither Avis nor Kayak again. The burrito with a competitive market place is that I choices. I will do what I can to spread the word so other people don't need to experience the same

Extorted for car price when we landed in Quito

Prós: The SUV was clean and comfortable.

Contras: We had reserved a car for $197.43 and few months prior to the trip and had received an email confirmation two days prior to our trip, however when we landed in Quito we were told at the counter that the price of our car was in fact over $1,300. It was too late to change our plans and book a flight instead of drive, thus we we forced to rent the car for only a few days for around $600 and then figure out public transportation for the rest of our trip.

Contras: Did not end up renting a car. Still got charged for insurance. Many fees and credit card holds that were never mentioned until I was at their desk. Very shady operation.

Contras: Hi prices in situ, car in bad shape

HERTZ is by far the Worst & Most Pathetic Customer Service.

Prós: From the begging of the rental, it was a disaster. Two hours into the trip the AC went out in he car. I called their support number only to be made to wait 2 hours so they could send a guy without tools to put his hand infront of the vent and confirm that the AC did not work. Then to be told they dis not have another car to give me. When I finally arrived at Guayaquil (where they had another car for me 240 miles away) the people at the counter had left more than 10 minutes early and forced me to lose an extra day. But the best part was the way Ivan Quillupangi (fleet manager), tried blaming me for scratches on a car that were marked on the paperwork pre-rental and for three tire blow outs due to low air pressure (that was also marked on the paperwork). Not only that but questioning why I changed out the tires intead of calling, even after I advised that the tires blew in an area with no reception at 11:00pm on the side of a mountain. I liked the way that when I told them the brakes in the car were pulsating the response from them was that it was impossible because they had just changed them; however, they left the old brake rotors that were warped and caused the pulsating and lack of stopping power. I liked that once I got back to their Guayaquil office and showed them all this they said that although they can see what I am telling them, the guy on the phone 250 miles away that can't see says different that the proof of pictures, paperwork and items present. When I claimed the scratches were on the paperwork, they said that it was a "misprint" when I showed them the warpage on he brake rotors they pretended not to understand telling me the brakes had been changed. when speak My if the tires they said well you could have hit something and when I asked them to show me what exactly makes them say that or to show me on the tire or rim any impact point, they simply shrugged and said that that is what the guy from Quito (who'd never seen me or the car) said. Last but not least they expected me to provide good customer service by taking the car to and from the airport for inspections. Lastly when I got to the airport they did not have a comparable vehicle for me (7 passenger SUV) and merely had a compact, and expected me to provide a new deposit (after having given $2,400.00 on the current car). In short I was left at the airport stranded without a car. To add insult to injury Hertz ecuador has nothing to do with Hertz US. In all Inlost 4 days out of my trip dealing with their problems and spent an additional 3 days without a car, was forced to buy flights from Guayaquil to Quito and cancel parts of my trip.

Contras: From the begging of the rental, it was a disaster. Two hours into the trip the AC went out in he car. I called their support number only to be made to wait 2 hours so they could send a guy without tools to put his hand infront of the vent and confirm that the AC did not work. Then to be told they dis not have another car to give me. When I finally arrived at Guayaquil (where they had another car for me 240 miles away) the people at the counter had left more than 10 minutes early and forced me to lose an extra day. But the best part was the way Ivan Quillupangi (fleet manager), tried blaming me for scratches on a car that were marked on the paperwork pre-rental and for three tire blow outs due to low air pressure (that was also marked on the paperwork). Not only that but questioning why I changed out the tires intead of calling, even after I advised that the tires blew in an area with no reception at 11:00pm on the side of a mountain. I liked the way that when I told them the brakes in the car were pulsating the response from them was that it was impossible because they had just changed them; however, they left the old brake rotors that were warped and caused the pulsating and lack of stopping power. I liked that once I got back to their Guayaquil office and showed them all this they said that although they can see what I am telling them, the guy on the phone 250 miles away that can't see says different that the proof of pictures, paperwork and items present. When I claimed the scratches were on the paperwork, they said that it was a "misprint" when I showed them the warpage on he brake rotors they pretended not to understand telling me the brakes had been changed. when speak My if the tires they said well you could have hit something and when I asked them to show me what exactly makes them say that or to show me on the tire or rim any impact point, they simply shrugged and said that that is what the guy from Quito (who'd never seen me or the car) said. Last but not least they expected me to provide good customer service by taking the car to and from the airport for inspections. Lastly when I got to the airport they did not have a comparable vehicle for me (7 passenger SUV) and merely had a compact, and expected me to provide a new deposit (after having given $2,400.00 on the current car). In short I was left at the airport stranded without a car. To add insult to injury Hertz ecuador has nothing to do with Hertz US. In all Inlost 4 days out of my trip dealing with their problems and spent an additional 3 days without a car, was forced to buy flights from Guayaquil to Quito and cancel parts of my trip.

Very bad

Prós: Nothing

Contras: Those guys try to steal your money are not serious and then try to put some extra charges never book with them ever. The car looks new but is a scrap car Think twice to rent a car here.

Prós: Fair price

Contras: Long wait at airport. Car was a manual transmission. No instructions in English on how to operate the ignition kill switch. No maps available b and gps kept going out

Contras: They didn

Terrible car, terrible service

Prós: Nothing

Contras: The car was horrible. A Chevy Spark with bad brakes and all banged up. I wanted to cancel the reservation and they told me they couldn't refund me for 10 days. They made me wait an hour just to tell me they couldn't simply refund my money while constantly trying to upsell me. Horrible experience.

Car broke down in 20 minutes of pick up and ridiculed in spanish

Prós: Nothing

Contras: Everything was horrible. Service, the quality of cars were miserable. the first car that I got broke down within 20 minutes in the middle of the highway and the replacement refused to go above 40 km/hr. The customer care giggled throughout my panic stricken phone call when the car broke down in the middle lane of a highway when cars were moving at 90km/hr. The engine started emitting smoke. The local agency officials giggled and ridiculed me, in Spanish language assuming that I do not understand anything, for being a women driver. I had to ask them to stop and remind them that I do understand the language even if I do not speak it. Then the giggling and smiling stopped. They refused to return the car before the contract was up. But I could not drive the car cause it was in such a bad condition. They have sexists employees who spent more time making fun of me than trying to solve the problem. I had to leave the car at the location without any written acknowledgement for the return and file an official complain with both Thrifty and better business bureau to get my money back including the deposit which should have been returned with the car. I finally went to Avis who gave me a car in a perfect condition which could easily be driven even in mountainous roads.

Prós: The car is ok

Contras: They force you to pay for insurance, went your credit card has already insurence coverage!!