Avaliações recentes
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- Neutras
- Negativas
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2,0
Prós: Staff denied me a rental.
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2,0
Prós: I liked nothing! Terrible experience. Made reservation and upon my arrival there was no car. They didn’t even have the decency to notify me ahead of time. Manager was rude and laughing instead of being helpful. He told me it would be a minimum of 2 hours wait and he would call me once the car was ready. It’s been several days and he still hasn’t had the courtesy to call!
Contras: If you don’t have a car available have the decency to contact the clients beforehand! Manager was rude and completely not understanding of the situation.
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10,0
Prós: Yes
Contras: No Opinions
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10,0
Prós: Excellent customer service. Courteous and polite staff. I was very impressed with how they treated me with proper attention.
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4,4
Didn't have the car type reserved, waited hour for any car at all
Prós: NOTHING
Contras: Service, Attitude
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2,0
,make a reservation and no car
Prós: Waiting to someone to talk..... Over 5 minutes
Contras: I call one day in advance to make sure the car is available for pickup at 10:00am, they told me that don't worry that they are serious rental company, Guess what, they call me at the time I was planning to get it, and they told me no cars available, waiting line about 3 to 5 hours they said they will call me, never call, I call around 6:00pm to see what they will told me, and they said still in waiting list, good thing I call another rental Enterprise 6 hours earlier.and they even pick me up at my house yo get the car. Thank you ENTERPRISE. Thank you ALAMO, you guys sucks!!!!!!!!!!
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5,6
No convertible
Contras: Got to Alamo having booked a convertible and there was no convertible.
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8,0
Prós: Speedy customer service.
Contras: The car was clean on the Inside, but the outside wasn't super clean
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2,0
Closed before I got there
Prós: Nothing
Contras: The rental center closed before I got there, no car
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10,0
Smooth experience & quality car.
Prós: Very convenient, nice people, great service, good value.
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4,4
Off airport facility
Contras: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there. Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
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10,0
Prós: Everything went smooth from pick up to drop off. There was a problem with the initial vehicle and it was quickly changed for a different one.
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10,0
Prós: Yes
Contras: No Opinions
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10,0
Prós: Excellent customer service. Courteous and polite staff. I was very impressed with how they treated me with proper attention.
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10,0
Smooth experience & quality car.
Prós: Very convenient, nice people, great service, good value.
avaliação de
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10,0
Prós: Everything went smooth from pick up to drop off. There was a problem with the initial vehicle and it was quickly changed for a different one.
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2,0
Prós: Staff denied me a rental.
avaliação de
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2,0
Prós: I liked nothing! Terrible experience. Made reservation and upon my arrival there was no car. They didn’t even have the decency to notify me ahead of time. Manager was rude and laughing instead of being helpful. He told me it would be a minimum of 2 hours wait and he would call me once the car was ready. It’s been several days and he still hasn’t had the courtesy to call!
Contras: If you don’t have a car available have the decency to contact the clients beforehand! Manager was rude and completely not understanding of the situation.
avaliação de
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4,4
Didn't have the car type reserved, waited hour for any car at all
Prós: NOTHING
Contras: Service, Attitude
avaliação de
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2,0
,make a reservation and no car
Prós: Waiting to someone to talk..... Over 5 minutes
Contras: I call one day in advance to make sure the car is available for pickup at 10:00am, they told me that don't worry that they are serious rental company, Guess what, they call me at the time I was planning to get it, and they told me no cars available, waiting line about 3 to 5 hours they said they will call me, never call, I call around 6:00pm to see what they will told me, and they said still in waiting list, good thing I call another rental Enterprise 6 hours earlier.and they even pick me up at my house yo get the car. Thank you ENTERPRISE. Thank you ALAMO, you guys sucks!!!!!!!!!!
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5,6
No convertible
Contras: Got to Alamo having booked a convertible and there was no convertible.
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2,0
Closed before I got there
Prós: Nothing
Contras: The rental center closed before I got there, no car
avaliação de
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4,4
Off airport facility
Contras: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there. Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
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