| Local de retirada | Mérida |
|---|---|
| Agências de aluguel | 53 |
| Agências em aeroportos | 26 |
| segunda-feira | 09:00 - 14:00 15:00 - 18:00 |
| terça-feira | 09:00 - 14:00 15:00 - 18:00 |
| quarta-feira | 09:00 - 14:00 15:00 - 18:00 |
| quinta-feira | 09:00 - 14:00 15:00 - 18:00 |
| sexta-feira | 09:00 - 14:00 15:00 - 18:00 |
| sábado | |
| domingo | 08:00 - 16:00 |
| segunda-feira | 09:00 - 18:00 |
| terça-feira | 09:00 - 18:00 |
| quarta-feira | 09:00 - 18:00 |
| quinta-feira | 09:00 - 18:00 |
| sexta-feira | 09:00 - 18:00 |
| sábado | 09:00 - 18:00 |
| domingo | 09:00 - 18:00 |
| segunda-feira | 06:00 - 23:59 |
| terça-feira | 06:00 - 23:59 |
| quarta-feira | 06:00 - 23:59 |
| quinta-feira | 06:00 - 23:59 |
| sexta-feira | 06:00 - 23:59 |
| sábado | 06:00 - 23:59 |
| domingo | 06:00 - 23:59 |
Prós: Everything went well apart from the surprises cost of insurance.
Contras: This is something common in Mexico, but insurance for car rental comes at a crazy high price. My initial rent of 70USD would have been +500 USD if I had taken a regular insurance (up to 700USD for a complete insurance). Pricing are lacking clarity from car rental agencies.
Prós: car was ready and on time.
| segunda-feira | 08:00 - 16:00 |
| terça-feira | 08:00 - 16:00 |
| quarta-feira | 08:00 - 16:00 |
| quinta-feira | 08:00 - 16:00 |
| sexta-feira | 08:00 - 16:00 |
| sábado | 08:00 - 16:00 |
| domingo | 08:00 - 16:00 |
| segunda-feira | 07:00 - 22:00 |
| terça-feira | 07:00 - 22:00 |
| quarta-feira | 07:00 - 22:00 |
| quinta-feira | 07:00 - 22:00 |
| sexta-feira | 07:00 - 22:00 |
| sábado | 07:00 - 22:00 |
| domingo | 07:00 - 22:00 |
| segunda-feira | 08:00 - 16:00 |
| terça-feira | 08:00 - 16:00 |
| quarta-feira | 08:00 - 16:00 |
| quinta-feira | 08:00 - 16:00 |
| sexta-feira | 08:00 - 16:00 |
| sábado | 08:00 - 16:00 |
| domingo | 08:00 - 16:00 |
Prós: My reservation showed as cancelled but was fixed right away.
Contras: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport
And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people
Prós: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean
Prós: The car was reliable and clean
Contras: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.
Prós: Nothing.
Contras: They didn’t have my rental on file and they had no cars available.
Prós: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.
Contras: Do I really need to explain?
There was no rental
Contras: They had no cars we had to walk over to the Avis and luckily they had 1 car!
Be careful when renting and returning to avoid problems
Prós: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.
Contras: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
Their real business is charge for the INSURANCE
Prós: The car was the one that I choose with Kayak, the price with you was GREAT
Contras: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability.
I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
Budget was uff airport at Merida- was the only one
Contras: Hard to find
Poor facility condition and office hours.
Prós: Nothing
Contras: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.
great car and quick services
Prós: I was given practically a new car and have no problem driving for several days. I do buy full insurance from them to be safe even my credit card claims covering some of them because the total price is cheap enough.
Prós: My reservation showed as cancelled but was fixed right away.
Be careful when renting and returning to avoid problems
Prós: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.
Contras: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
Their real business is charge for the INSURANCE
Prós: The car was the one that I choose with Kayak, the price with you was GREAT
Contras: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability.
I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
Budget was uff airport at Merida- was the only one
Contras: Hard to find
Contras: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport
And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people
Prós: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean
Prós: The car was reliable and clean
Contras: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.
Prós: Nothing.
Contras: They didn’t have my rental on file and they had no cars available.
Prós: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.
Contras: Do I really need to explain?
There was no rental
Contras: They had no cars we had to walk over to the Avis and luckily they had 1 car!
Poor facility condition and office hours.
Prós: Nothing
Contras: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.
| segunda-feira | 00:00 - 23:59 |
| terça-feira | 00:00 - 23:59 |
| quarta-feira | 00:00 - 23:59 |
| quinta-feira | 00:00 - 23:59 |
| sexta-feira | 00:00 - 23:59 |
| sábado | 00:00 - 23:59 |
| domingo | 00:00 - 23:59 |
| segunda-feira | 08:00 - 14:00 16:00 - 20:00 |
| terça-feira | 08:00 - 14:00 16:00 - 20:00 |
| quarta-feira | 08:00 - 14:00 16:00 - 20:00 |
| quinta-feira | 08:00 - 14:00 16:00 - 20:00 |
| sexta-feira | 08:00 - 14:00 16:00 - 20:00 |
| sábado | 08:00 - 14:00 16:00 - 20:00 |
| domingo | 09:00 - 17:00 |
They didnt respect the reservaition. No car for us.
Prós: Nothing, they didnt gave us a car
Contras: Why have reservation if there are no cars. That was the starting point of our road trip and we didnt get a car.
Worst Rental Car Experience EVER
Prós: Nothing.
Contras: First of all, I booked a Ford Explorer with seating for 7 or similar. They offered me a Nissan Sentra. When I complained, they gave me a 12 passenger express van. 15 minutes after leaving the signal lights and brake lights stopped working. I called to complain and they sent someone out with another 12 passenger express van. When this van arrived, it too did not have functional brake or tail signal lights. The guy went back and brought back a dodge Caravan that was acceptable.
This process took an entire day of my vacation to correct. They were more than 2 hours late from the time they said they would be there each time. Between the phone calls and trips out to correct the issue, it was approximately 10 hours wasted.
Next, the insurance is a complete rip off. The rental car booked for around $160 for 7 days. When I got there, they wanted to charge me $100 per day ($700 for the week) for insurance and that was the cheapest option they had.
Lastly, this entire process happened when I only speak English and they only speak Spanish over the phone, which made this process extremely frustrating.
Insurance confusion
Contras: I called Hertz three times trying to get cost of insurance for I arrive at the company to rent the car I was not able to get a quote for what the insurance would cost . At the Hertz pick up location I was quoted a price over US$300 for insurance for a two day rental.
I then asked about a lower-priced insurance off for and they found a second coat of over $200 for insurance for the two days .
Thankfully I have insurance from my credit card so I was able to decline this insurance . After I decline the insurance the person at the counter then wanted to sell me some documents in case I got in an accident for US$50 for a few pages printed material .
I felt like this $50 price for a few pages of printed material that the company should’ve provided for free was out and out theft .
At this point they inform you that my debit card would not be able to be used for the purchase of the rental . Thank goodness I had additional credit cards and was able to complete the transaction . I do not feel that Hertz should be associated with a company that does this kind of extreme pricing for insurance and does not inform the customer prior to arriving at the location of all of the additional cost .
No cars despite reservation 1 month in advance
Contras: Showed up to the airport in Merida with a reservation made 1 month prior. Said there were no cars, that the situation was "complicated." The desk agent even tried to pretend that I had just made the reservation that day. Shady all around, and it screwed up our trip so we had to completely change our itinerary.
Overpriced, complicated process and poor vehicle
Contras: Check in took over an hour and was at a different location then we were told. We eventually got the vehicle and it was fine to drive the only issue was it was terrible on fuel and cost a lot to refill. Drop off was confusing and we were lucky we arrived early as our booking was until 6pm but on arrival they advised if we had of arrived after 5pm we would have had to take the vehicle to the airport drip off which obviously would have been very inconvient and was lucky we arrived back before 5pm.
Contras: The actual price was almost twice the estimated price. After haggling with the guy at the counter I was able to get it down a bit, but still ended up paying more than expected.
Prós: No comment
Contras: No comment
No Cars. Go.
Contras: Made the reservation only to be told they had no cars and I would be put on a waiting list. That was over 5 days ago and I still haven't heard from anyone at Hertz. Will not use them again.
Bait and switch
Prós: Great car
Contras: Car ended up costing 5 times the original quote! I realize there are all ways additional taxes etc but this amount was excessive. We were ushered in and out of 3 different cars and in the end we never received our contract. However prompt, pick up was confusing, due to the unmarked van.
Pre booking a car is not necessary this time if year.
They didnt respect the reservaition. No car for us.
Prós: Nothing, they didnt gave us a car
Contras: Why have reservation if there are no cars. That was the starting point of our road trip and we didnt get a car.
Worst Rental Car Experience EVER
Prós: Nothing.
Contras: First of all, I booked a Ford Explorer with seating for 7 or similar. They offered me a Nissan Sentra. When I complained, they gave me a 12 passenger express van. 15 minutes after leaving the signal lights and brake lights stopped working. I called to complain and they sent someone out with another 12 passenger express van. When this van arrived, it too did not have functional brake or tail signal lights. The guy went back and brought back a dodge Caravan that was acceptable.
This process took an entire day of my vacation to correct. They were more than 2 hours late from the time they said they would be there each time. Between the phone calls and trips out to correct the issue, it was approximately 10 hours wasted.
Next, the insurance is a complete rip off. The rental car booked for around $160 for 7 days. When I got there, they wanted to charge me $100 per day ($700 for the week) for insurance and that was the cheapest option they had.
Lastly, this entire process happened when I only speak English and they only speak Spanish over the phone, which made this process extremely frustrating.
Insurance confusion
Contras: I called Hertz three times trying to get cost of insurance for I arrive at the company to rent the car I was not able to get a quote for what the insurance would cost . At the Hertz pick up location I was quoted a price over US$300 for insurance for a two day rental.
I then asked about a lower-priced insurance off for and they found a second coat of over $200 for insurance for the two days .
Thankfully I have insurance from my credit card so I was able to decline this insurance . After I decline the insurance the person at the counter then wanted to sell me some documents in case I got in an accident for US$50 for a few pages printed material .
I felt like this $50 price for a few pages of printed material that the company should’ve provided for free was out and out theft .
At this point they inform you that my debit card would not be able to be used for the purchase of the rental . Thank goodness I had additional credit cards and was able to complete the transaction . I do not feel that Hertz should be associated with a company that does this kind of extreme pricing for insurance and does not inform the customer prior to arriving at the location of all of the additional cost .
No cars despite reservation 1 month in advance
Contras: Showed up to the airport in Merida with a reservation made 1 month prior. Said there were no cars, that the situation was "complicated." The desk agent even tried to pretend that I had just made the reservation that day. Shady all around, and it screwed up our trip so we had to completely change our itinerary.
Overpriced, complicated process and poor vehicle
Contras: Check in took over an hour and was at a different location then we were told. We eventually got the vehicle and it was fine to drive the only issue was it was terrible on fuel and cost a lot to refill. Drop off was confusing and we were lucky we arrived early as our booking was until 6pm but on arrival they advised if we had of arrived after 5pm we would have had to take the vehicle to the airport drip off which obviously would have been very inconvient and was lucky we arrived back before 5pm.
Contras: The actual price was almost twice the estimated price. After haggling with the guy at the counter I was able to get it down a bit, but still ended up paying more than expected.
Prós: No comment
Contras: No comment
No Cars. Go.
Contras: Made the reservation only to be told they had no cars and I would be put on a waiting list. That was over 5 days ago and I still haven't heard from anyone at Hertz. Will not use them again.
| segunda-feira | 08:00 - 16:00 |
| terça-feira | 08:00 - 16:00 |
| quarta-feira | 08:00 - 16:00 |
| quinta-feira | 08:00 - 16:00 |
| sexta-feira | 08:00 - 16:00 |
| sábado | 08:00 - 16:00 |
| domingo | 08:00 - 16:00 |
| segunda-feira | 07:00 - 22:00 |
| terça-feira | 07:00 - 22:00 |
| quarta-feira | 07:00 - 22:00 |
| quinta-feira | 07:00 - 22:00 |
| sexta-feira | 07:00 - 22:00 |
| sábado | 07:00 - 22:00 |
| domingo | 07:00 - 22:00 |
| segunda-feira | 08:00 - 20:00 |
| terça-feira | 08:00 - 20:00 |
| quarta-feira | 08:00 - 20:00 |
| quinta-feira | 08:00 - 20:00 |
| sexta-feira | 08:00 - 20:00 |
| sábado | 08:00 - 20:00 |
| domingo | 08:00 - 20:00 |
| segunda-feira | 08:00 - 20:00 |
| terça-feira | 08:00 - 20:00 |
| quarta-feira | 08:00 - 20:00 |
| quinta-feira | 08:00 - 20:00 |
| sexta-feira | 08:00 - 20:00 |
| sábado | 08:00 - 20:00 |
| domingo | 08:00 - 20:00 |
Canceled my reservation and told me I had to pay 4x the amount I booke
Prós: Nothing. It could have ruined my whole trip. I did not rent the car.
Contras: I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.
Not open at 7...
Prós: I booked a car for 7 a.m. The store should open at 7, given the sign at their door. They had 2 numbers I called at several times, always answered by the answer machine.
At 7h55 I gave up and booked another car at Budget... A shame
Worst ever rental
Prós: Nothing!
Contras: Receptionist send me to another car rental agency!
He wanted to charge me more than 150 USD for an insurance.
Excellent service
Prós: The friendly and exceptional service I was giving.
Nonsense
Prós: Nothing.
Contras: Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.
no car
Prós: Nothing. Terrible.
Contras: I had reserved a car from 10am. We turned up at 11.20am to find that they had rented out all their cars and had none left. We then had a mad panic trying to find another car to rent from another rental at the busiest time of year - eventually found one and had to pay twice as much for it.
I actually blame Kayak as much because they should have made clear that 10am meant 'pick up the car at 10am on the dot otherwise they may rent out your car'.
Payless? Pay nothing because they don't have any c
Prós: Nothing.
Contras: Travelled for 3 hours by 2 taxis and a bus to get to the branch after making a reservation through Kayak. When we arrived they said they didn't have our reservation - and worse than that, they didn't have any cars available whatsoever. To be fair to the guy behind the desk, he did suggest we try next door, but it was a bit of a dodgy set up and the only car they had was an old banger. He also suggested Unirent, which we ended up walking to and using instead. I would definitely recommend using Unirent in Merida - very professional and helpful, and the car was great.
No car available
Prós: Even when I had a reservation, when I got there they had no car to give me. I ended up with no car for my vacation. Terrible experience!!!
left without a car
Contras: Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..
Prós: excellent customer care
Worst customer service experience EVER !
Contras: We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !
Prós: We got great directions and they even helped us fill the tank
Contras: Nothing felt prepared the proper way. Driving the vehicle felt unsafe.
Canceled my reservation and told me I had to pay 4x the amount I booke
Prós: Nothing. It could have ruined my whole trip. I did not rent the car.
Contras: I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.
Not open at 7...
Prós: I booked a car for 7 a.m. The store should open at 7, given the sign at their door. They had 2 numbers I called at several times, always answered by the answer machine.
At 7h55 I gave up and booked another car at Budget... A shame
Worst ever rental
Prós: Nothing!
Contras: Receptionist send me to another car rental agency!
He wanted to charge me more than 150 USD for an insurance.
Nonsense
Prós: Nothing.
Contras: Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.
no car
Prós: Nothing. Terrible.
Contras: I had reserved a car from 10am. We turned up at 11.20am to find that they had rented out all their cars and had none left. We then had a mad panic trying to find another car to rent from another rental at the busiest time of year - eventually found one and had to pay twice as much for it.
I actually blame Kayak as much because they should have made clear that 10am meant 'pick up the car at 10am on the dot otherwise they may rent out your car'.
Payless? Pay nothing because they don't have any c
Prós: Nothing.
Contras: Travelled for 3 hours by 2 taxis and a bus to get to the branch after making a reservation through Kayak. When we arrived they said they didn't have our reservation - and worse than that, they didn't have any cars available whatsoever. To be fair to the guy behind the desk, he did suggest we try next door, but it was a bit of a dodgy set up and the only car they had was an old banger. He also suggested Unirent, which we ended up walking to and using instead. I would definitely recommend using Unirent in Merida - very professional and helpful, and the car was great.
No car available
Prós: Even when I had a reservation, when I got there they had no car to give me. I ended up with no car for my vacation. Terrible experience!!!
left without a car
Contras: Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..
Worst customer service experience EVER !
Contras: We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !
Prós: We got great directions and they even helped us fill the tank
Contras: Nothing felt prepared the proper way. Driving the vehicle felt unsafe.
| segunda-feira | 09:00 - 17:00 |
| terça-feira | 09:00 - 17:00 |
| quarta-feira | 09:00 - 17:00 |
| quinta-feira | 09:00 - 17:00 |
| sexta-feira | 09:00 - 17:00 |
| sábado | 00:00 - 00:00 |
| domingo | 00:00 - 00:00 |
| segunda-feira | 07:00 - 22:00 |
| terça-feira | 07:00 - 22:00 |
| quarta-feira | 07:00 - 22:00 |
| quinta-feira | 07:00 - 22:00 |
| sexta-feira | 07:00 - 22:00 |
| sábado | 07:00 - 22:00 |
| domingo | 07:00 - 22:00 |
| segunda-feira | 07:30 - 22:30 |
| terça-feira | 07:30 - 22:30 |
| quarta-feira | 07:30 - 22:30 |
| quinta-feira | 07:30 - 22:30 |
| sexta-feira | 07:30 - 22:30 |
| sábado | 07:30 - 22:30 |
| domingo | 07:30 - 22:30 |
| segunda-feira | 09:00 - 17:00 |
| terça-feira | 09:00 - 17:00 |
| quarta-feira | 09:00 - 17:00 |
| quinta-feira | 09:00 - 17:00 |
| sexta-feira | 09:00 - 17:00 |
| sábado | 00:00 - 00:00 |
| domingo | 00:00 - 00:00 |
Perfect!
Prós: I liked the customer service at the counter and the attention to making sure I understood everything about the rental
Nice cars good pickups
Prós: Pick up was fast and efficient. Cars were clean and new and reliable.
Contras: The whole insurance thing in Mexico is challenging and confusing. In this case we took the required 3rd party liability and declined everything else and used our credit card to cover rental car insurance. I always feel very unsure on if I am covered or not. Buying the full insurance package from the rental agency is very expensive.
Car not ready until two hours late!
Contras: Despite having a reserved car at 10:30am, we were still at the counter at 12:20pm. And they didn't have the size we had reserved. It was an incredibly frustrating part of my trip
Needed to change inclusions
Prós: Agent pleasant,, car ready, short ride to depot. Agent was able to reissue the agreement at the same price with full insurance coverage. The original agreement only included mandatory liability insurance although we though we booked with collision damage waiver. Price came out the same.
Contras: This is an independent National Franchisee. We thought we were booking with National. Everything was fine however.
Contras: Mandatory insurance more than doubled original rental.
Perfect!
Prós: I liked the customer service at the counter and the attention to making sure I understood everything about the rental
Nice cars good pickups
Prós: Pick up was fast and efficient. Cars were clean and new and reliable.
Contras: The whole insurance thing in Mexico is challenging and confusing. In this case we took the required 3rd party liability and declined everything else and used our credit card to cover rental car insurance. I always feel very unsure on if I am covered or not. Buying the full insurance package from the rental agency is very expensive.
Needed to change inclusions
Prós: Agent pleasant,, car ready, short ride to depot. Agent was able to reissue the agreement at the same price with full insurance coverage. The original agreement only included mandatory liability insurance although we though we booked with collision damage waiver. Price came out the same.
Contras: This is an independent National Franchisee. We thought we were booking with National. Everything was fine however.
Contras: Mandatory insurance more than doubled original rental.
Prós: Everything went smoothly. Pick up and drop off was efficient and quick.
Contras: Upon car pickup I was hit with insurance. i tried to explain that I had coverage through my credit card and taking their insurance could nullify my existing coverage but they would not rent the car without buying theirs. It tripled the quoted cost. Thankfully, all went smooth and the issue was not tested.
Prós: We had an appointment for 3 PM. I was early at 2:40 but they couldn't start the process until 3 PM. So OK. Then 20 minutes for paperwork and another 45 for the car to arrive and do the walk-around together. So we didn't have the car until 4:05 PM. And it's not like there were other customers.
Total Rip Off
Contras: When I arrived the agent would not rent the car without a $200 fee for insurance that was already covered by my credit card. I did not rent the car.
No car available in spite of reservation!!!
Prós: Nothing
Contras: No car was available although they had our reservation.We had to get a car from Hertz and paid 3 times the rate we had with Europcar.
We'll ask for compensation.
Avoid Europ car because many other customers where in the same situation.
Unbelievable! !!!
Paid double the price
Contras: After carefully reviewing the agreement, i was under the impression that all my insurance are covered except that i have to pay for any damage upto 600 USD.
But when i was at the Europcar counter they insisted that my insurance is very basic and doesn't cover anything. I ended up paying twice the amount for the car rental.
Prós: We had an appointment for 3 PM. I was early at 2:40 but they couldn't start the process until 3 PM. So OK. Then 20 minutes for paperwork and another 45 for the car to arrive and do the walk-around together. So we didn't have the car until 4:05 PM. And it's not like there were other customers.
Total Rip Off
Contras: When I arrived the agent would not rent the car without a $200 fee for insurance that was already covered by my credit card. I did not rent the car.
No car available in spite of reservation!!!
Prós: Nothing
Contras: No car was available although they had our reservation.We had to get a car from Hertz and paid 3 times the rate we had with Europcar.
We'll ask for compensation.
Avoid Europ car because many other customers where in the same situation.
Unbelievable! !!!
Paid double the price
Contras: After carefully reviewing the agreement, i was under the impression that all my insurance are covered except that i have to pay for any damage upto 600 USD.
But when i was at the Europcar counter they insisted that my insurance is very basic and doesn't cover anything. I ended up paying twice the amount for the car rental.
| segunda-feira | 00:00 - 23:59 |
| terça-feira | 00:00 - 23:59 |
| quarta-feira | 00:00 - 23:59 |
| quinta-feira | 00:00 - 23:59 |
| sexta-feira | 00:00 - 23:59 |
| sábado | 00:00 - 23:59 |
| domingo | 00:00 - 23:59 |
Contras: Screwed on the insurance and price. End price was 1200USD. Would not accept credit card CDW, letter from Visa verifying, or proof of available credit ( $ 20000 ). Rent privately from Tony.
Prós: Friendly staff
Contras: Car was grade below what I’d reserved. Rental agency was not at airport as was indicated. Insurance rate was absurd, costing 2.5x the shown rental fee even for the standard insurance ($600 insurance on $250 rental).
Prós: The car was fine
Contras: When I arrived in Cabo, there was no EZ, they had outsourced it to American Car Rental. The rental reservation I made was for $250. When I picked it up I had to pan an additional $5000 in mandatory "high season" insurance. I was not allowed to use the insurance that comes with my credit card. Classic bait and switch. Worst car rental experience ever..
Contras: We rented two vans and only had one. Took forever to get the van and take back. Was a piece of junk
Prós: Nothing
Contras: After being picked up at the airport and brought to the rental office, they tried to charge us a "deposit" of $25,000 pesos ($1200USD!!). We refused, and then we're told they can lower the deposit to just $1000USD, again, no. Also wanted to charge us $600 for full insurance for 12 days (told them our CC coverage was better, that's when the deposit was brought up). We said screw you, got an Uber to our hotel and found La Curva rental car in Merida, Mexico and proceeded to only pay $305 total, our car looked better than what American Rental (not ez car as the kayak reservation said..) was trying to shove on us, and we then traveled daily to ruins, cenotes and haciendas.
I absolutely will NEVER recommend online car rental in Mexico to anyone. Kayak was NO help.
We will never rent from this company again!
Contras: When we dropped off the car, they pointed out a small scrape UNDERNEATH the front bumper, that could only be seen if you were on your hands and knees. They tried to charge us $118 USD for this scrape that we did not cause. We requested to talk to the owner. They called him and he said he would arrive within 15 minutes. We waited 30 minutes and he did not show up. in order to make our flight we had to settle the hold that they had on our credit card, which we did "under protest". We felt this was a blatant attempt to steal our money and will protest the credit card charges.
Great car/great value, drop off a challenge
Prós: Car was clean and upgraded from what we had anticipated. Driver waiting outside when we landed to take us directly to pickup.
Contras: Our flight boarded at 5:45am and when we were dropping off car at 5:00am there was no one there to take the.
Not REALLY at the terminal
Prós: Friendly and helpful staff.
Car was reliable and served us well.
Contras: At the terminal doesn't mean at the terminal. It's a few blocks away and it was hard to find returning the car.
I asked for an automatic SUV when I reserved but there were not any so I ended up with the car they use to pick up people at the airport. It had manual windows and locks. Plus we struggled to fit all our baby stuff in it.
Charged us $30 for a few gallons of gas, which if you consider the exchange rate is really expensive.
$80 online quote turned into a $239 charge. Misleading, beware.
Kind people, clean care, a bit deceptive in charge
Prós: The car was fine, the people were nice, they picked us up at the airport seamlessly.
Contras: We were told online that we could just buy insurance when we arrived for a small price, and then when we arrived to our destination, the quoted price for insurance was outlandishly high... but we had little control over buying it or not so we felt pretty blindsided by that.
Contras: Not professional nor reliable service. I wouldn't recommend it to anyone.
Great car/great value, drop off a challenge
Prós: Car was clean and upgraded from what we had anticipated. Driver waiting outside when we landed to take us directly to pickup.
Contras: Our flight boarded at 5:45am and when we were dropping off car at 5:00am there was no one there to take the.
Kind people, clean care, a bit deceptive in charge
Prós: The car was fine, the people were nice, they picked us up at the airport seamlessly.
Contras: We were told online that we could just buy insurance when we arrived for a small price, and then when we arrived to our destination, the quoted price for insurance was outlandishly high... but we had little control over buying it or not so we felt pretty blindsided by that.
Contras: Screwed on the insurance and price. End price was 1200USD. Would not accept credit card CDW, letter from Visa verifying, or proof of available credit ( $ 20000 ). Rent privately from Tony.
Prós: Friendly staff
Contras: Car was grade below what I’d reserved. Rental agency was not at airport as was indicated. Insurance rate was absurd, costing 2.5x the shown rental fee even for the standard insurance ($600 insurance on $250 rental).
Prós: The car was fine
Contras: When I arrived in Cabo, there was no EZ, they had outsourced it to American Car Rental. The rental reservation I made was for $250. When I picked it up I had to pan an additional $5000 in mandatory "high season" insurance. I was not allowed to use the insurance that comes with my credit card. Classic bait and switch. Worst car rental experience ever..
Contras: We rented two vans and only had one. Took forever to get the van and take back. Was a piece of junk
Prós: Nothing
Contras: After being picked up at the airport and brought to the rental office, they tried to charge us a "deposit" of $25,000 pesos ($1200USD!!). We refused, and then we're told they can lower the deposit to just $1000USD, again, no. Also wanted to charge us $600 for full insurance for 12 days (told them our CC coverage was better, that's when the deposit was brought up). We said screw you, got an Uber to our hotel and found La Curva rental car in Merida, Mexico and proceeded to only pay $305 total, our car looked better than what American Rental (not ez car as the kayak reservation said..) was trying to shove on us, and we then traveled daily to ruins, cenotes and haciendas.
I absolutely will NEVER recommend online car rental in Mexico to anyone. Kayak was NO help.
We will never rent from this company again!
Contras: When we dropped off the car, they pointed out a small scrape UNDERNEATH the front bumper, that could only be seen if you were on your hands and knees. They tried to charge us $118 USD for this scrape that we did not cause. We requested to talk to the owner. They called him and he said he would arrive within 15 minutes. We waited 30 minutes and he did not show up. in order to make our flight we had to settle the hold that they had on our credit card, which we did "under protest". We felt this was a blatant attempt to steal our money and will protest the credit card charges.
Not REALLY at the terminal
Prós: Friendly and helpful staff.
Car was reliable and served us well.
Contras: At the terminal doesn't mean at the terminal. It's a few blocks away and it was hard to find returning the car.
I asked for an automatic SUV when I reserved but there were not any so I ended up with the car they use to pick up people at the airport. It had manual windows and locks. Plus we struggled to fit all our baby stuff in it.
Charged us $30 for a few gallons of gas, which if you consider the exchange rate is really expensive.
$80 online quote turned into a $239 charge. Misleading, beware.
Contras: Not professional nor reliable service. I wouldn't recommend it to anyone.
Reservation fell through
Prós: The price I thought I was getting was good.
Contras: When we arrived at the airport, we were told that they had no automatic transmission vehicles even though that is what I had reserved. Basically, someone never dropped off the vehicle and never did while we were in town. They said they would call when they received the vehicle but they never did.
Will never look to book through Economy again.
not a company to deal with
Contras: The clerk said we have to pay mandatory insurance or $3,000 USD deposit. It was nothing about it on the reservation, so we left.
AVOID ECONOMY RENT A CAR!!!!!! (Arnaque totale/est
Prós: NOTHING
Contras: when we arrived, they told us they DIDN'T HAVE ANY CAR FOR US! and the only thing they could do was to rent another car the next day for the TRIPLE OF THE ORIGINAL PRICE!!!!!
We had to find another agency and pay much more for the late reservation. ECONOMY RENT A CAR JUST SPOILED THE BEGINNING OF MY HOLIDAYS AND INCREASED MY INITIAL HOLIDAYS BUDGET.
---------
Quand nous sommes arrivés, ils nous ont dit qu'ils n'avaient pas de voiture pour nous! et la seule chose qu'ils pouvaient faire était de nous en louer une autre le lendemain... pour le TRIPLE DU PRIX INITIAL !!!!!
Nous avons dû trouver une autre agence et payer beaucoup plus pour la réservation de dernière minute. ECONOMY RENT A CAR a gâché le début de mes vacances et augmenté le budget des vacances prévu.
--------
Cuando llegamos, nos dijeron que no tenían ningún carro para nosotros! y lo único que podían hacer era alquilarnos otro carro al día siguiente por el TRIPLE DEL PRECIO ORIGINAL !!!!!
Tuvimos que buscar otra agencia y pagar mucho más por la reservación a ultima hora. ECONOMY RENT A CAR solo arruinó el inicio de mis vacaciones Y AUMENTÓ mi presupuesto inicial.
Reservation fell through
Prós: The price I thought I was getting was good.
Contras: When we arrived at the airport, we were told that they had no automatic transmission vehicles even though that is what I had reserved. Basically, someone never dropped off the vehicle and never did while we were in town. They said they would call when they received the vehicle but they never did.
Will never look to book through Economy again.
not a company to deal with
Contras: The clerk said we have to pay mandatory insurance or $3,000 USD deposit. It was nothing about it on the reservation, so we left.
AVOID ECONOMY RENT A CAR!!!!!! (Arnaque totale/est
Prós: NOTHING
Contras: when we arrived, they told us they DIDN'T HAVE ANY CAR FOR US! and the only thing they could do was to rent another car the next day for the TRIPLE OF THE ORIGINAL PRICE!!!!!
We had to find another agency and pay much more for the late reservation. ECONOMY RENT A CAR JUST SPOILED THE BEGINNING OF MY HOLIDAYS AND INCREASED MY INITIAL HOLIDAYS BUDGET.
---------
Quand nous sommes arrivés, ils nous ont dit qu'ils n'avaient pas de voiture pour nous! et la seule chose qu'ils pouvaient faire était de nous en louer une autre le lendemain... pour le TRIPLE DU PRIX INITIAL !!!!!
Nous avons dû trouver une autre agence et payer beaucoup plus pour la réservation de dernière minute. ECONOMY RENT A CAR a gâché le début de mes vacances et augmenté le budget des vacances prévu.
--------
Cuando llegamos, nos dijeron que no tenían ningún carro para nosotros! y lo único que podían hacer era alquilarnos otro carro al día siguiente por el TRIPLE DEL PRECIO ORIGINAL !!!!!
Tuvimos que buscar otra agencia y pagar mucho más por la reservación a ultima hora. ECONOMY RENT A CAR solo arruinó el inicio de mis vacaciones Y AUMENTÓ mi presupuesto inicial.
| segunda-feira | 06:00 - 23:00 |
| terça-feira | 06:00 - 23:00 |
| quarta-feira | 06:00 - 23:00 |
| quinta-feira | 06:00 - 23:00 |
| sexta-feira | 06:00 - 23:00 |
| sábado | 06:00 - 23:00 |
| domingo | 06:00 - 23:00 |
| segunda-feira | 08:00 - 13:00 16:00 - 20:00 |
| terça-feira | 08:00 - 13:00 16:00 - 20:00 |
| quarta-feira | 08:00 - 13:00 16:00 - 20:00 |
| quinta-feira | 08:00 - 13:00 16:00 - 20:00 |
| sexta-feira | 08:00 - 13:00 16:00 - 20:00 |
| sábado | 08:00 - 13:00 16:00 - 20:00 |
| domingo | 08:00 - 13:00 16:00 - 20:00 |
Prós: nothing.
Contras: I made a reservation and showed up at the counter. They were out of cars. What's the point of a reservation? I had to scramble door to door at other car rental companies to find someone who still had vehicles.
RAN OUT OF CARS
Contras: They ran out of cars
no cars available, no service available
Prós: The personnel at drop-off were efficient and kind.
Contras: When i went to pick up the car, no one was there to help me. the employee that was available was not an agent. They shuttled me to another franchise location but they didn’t have any cars at all. none. they said i might be able to get one, maybe, later in the day but they’d have to charge me significantly more than i was quoted on orbitz.
No mention of insurance rate during online booking!
Contras: - I booked the car from Car Rentals. The price was good, around US$45 for two days, but made no mention about insurance. But when I picked up the car, I was charged insurance fee for almost double than what I paid for the car rental! How outrageous!
- Alamo does not have a kiosk at Merida Airport and I waited for more than half hour to wait for a pickup to their center which was 2km away from the airport terminal. Very inconvenient.
Alamo car rental......
Prós: Spent three wonderful days in Merida Yucatan, visited surrounding ruins. 4 th day went to Alamo and inles than 15 minutes we were on our way to visit other towns and Mayan ruins, all the way to Tulum.
The car was in great shape, clean and consumed little gas. THe roads were in excellent shape. It was difficult no to go above the speed limit, but thank God we did as there were several radar police on the roads...
Contras: TUlum and the coast hotels are wonderful, drove up to Playa del Carmen and like other BIG resorts it was crowded polluted and we left as soon as we could. Cancun, forget it, overdeveloped tourist trap... Totally destroyed nature....what a shame...
GOt back to Merida on time and again very efficient in our cur car return, about five minutes....
WOuld not think twice about using them again....
Prós: They didn't honor the reservation when we arrived.
Prós: nothing.
Contras: I made a reservation and showed up at the counter. They were out of cars. What's the point of a reservation? I had to scramble door to door at other car rental companies to find someone who still had vehicles.
RAN OUT OF CARS
Contras: They ran out of cars
no cars available, no service available
Prós: The personnel at drop-off were efficient and kind.
Contras: When i went to pick up the car, no one was there to help me. the employee that was available was not an agent. They shuttled me to another franchise location but they didn’t have any cars at all. none. they said i might be able to get one, maybe, later in the day but they’d have to charge me significantly more than i was quoted on orbitz.
No mention of insurance rate during online booking!
Contras: - I booked the car from Car Rentals. The price was good, around US$45 for two days, but made no mention about insurance. But when I picked up the car, I was charged insurance fee for almost double than what I paid for the car rental! How outrageous!
- Alamo does not have a kiosk at Merida Airport and I waited for more than half hour to wait for a pickup to their center which was 2km away from the airport terminal. Very inconvenient.
Prós: They didn't honor the reservation when we arrived.
| segunda-feira | 09:00 - 17:00 |
| terça-feira | 09:00 - 17:00 |
| quarta-feira | 09:00 - 17:00 |
| quinta-feira | 09:00 - 17:00 |
| sexta-feira | 09:00 - 17:00 |
| sábado | 00:00 - 00:00 |
| domingo | 00:00 - 00:00 |
| segunda-feira | 07:00 - 22:00 |
| terça-feira | 07:00 - 22:00 |
| quarta-feira | 07:00 - 22:00 |
| quinta-feira | 07:00 - 22:00 |
| sexta-feira | 07:00 - 22:00 |
| sábado | 07:00 - 22:00 |
| domingo | 07:00 - 22:00 |
| segunda-feira | 07:00 - 22:30 |
| terça-feira | 07:00 - 22:30 |
| quarta-feira | 07:00 - 22:30 |
| quinta-feira | 07:00 - 22:30 |
| sexta-feira | 07:00 - 22:30 |
| sábado | 07:00 - 22:30 |
| domingo | 07:00 - 22:30 |
| segunda-feira | 09:00 - 17:00 |
| terça-feira | 09:00 - 17:00 |
| quarta-feira | 09:00 - 17:00 |
| quinta-feira | 09:00 - 17:00 |
| sexta-feira | 09:00 - 17:00 |
| sábado | 00:00 - 00:00 |
| domingo | 00:00 - 00:00 |
| segunda-feira | 06:00 - 23:30 |
| terça-feira | 06:00 - 23:30 |
| quarta-feira | 06:00 - 23:30 |
| quinta-feira | 06:00 - 23:30 |
| sexta-feira | 06:00 - 23:30 |
| sábado | 06:00 - 23:30 |
| domingo | 06:00 - 23:30 |
Prós: Nothing
Contras: The company “ACE rental” apparently does not exist. There was no sign for the company and no office. I got swindled to go with another company that claimed to be working with this company. They did not honor the price I was quoted and I ended up paying more than I had budgeted for. I will not use your service again.
Prós: Nothing. Couldn’t pick up the car since our flight was delayed a few hours and they cancelled the reservation and we were left without a car. I did call and they said that 1 hour after the reservation time passed we’d be subject to availability... and furthermore their website said they close at 11:30 pm and they actually close at 10!!
Contras: Better customer service, information to the customer. Would not recommend them.
Prós: Clean car and meets as described online
Contras: They didn't help me install the two car seats I had reserved.
Check-in took way too long (almost 30min without a line).
Drop-off took even longer. I had to run to make sure my flight didn't leave me.
Contras: Maybe speak a little more English, but perhaps I could learn a little more Spanish and this wouldn’t be an issue. Also, it would be helpful to have an online signature so the process wouldn’t take so long.
Worse rental ever
Prós: Nothing, there was nobody waiting for me with the car at airport, they made us work from the airport to their location on 100 degrees whether.
The deposit I made was only to reserve the car , did not go to the rental.
I lost $167.00 because I refuse the bad service, please do not endorse the people.
Contras: Everything really bad company
Prós: Friendly staff clean car. No issues
Prós: The agent suggested that I took photos of any nicks and scratches as we did the handover walk around
Prós: Nothing
Contras: The $90 estimated total turned out to be $433 because of a local insurance requirement mentioned nowhere during reservation. The Kia Sportage or equivalent turned out to be an old, scratched, noisy VW Fox. The personnel was impossible to reason with. I returned the "car" 1 day in advance and have not received a refund yet.
Prós: Nothing
Contras: The company “ACE rental” apparently does not exist. There was no sign for the company and no office. I got swindled to go with another company that claimed to be working with this company. They did not honor the price I was quoted and I ended up paying more than I had budgeted for. I will not use your service again.
Prós: Nothing. Couldn’t pick up the car since our flight was delayed a few hours and they cancelled the reservation and we were left without a car. I did call and they said that 1 hour after the reservation time passed we’d be subject to availability... and furthermore their website said they close at 11:30 pm and they actually close at 10!!
Contras: Better customer service, information to the customer. Would not recommend them.
Prós: Clean car and meets as described online
Contras: They didn't help me install the two car seats I had reserved.
Check-in took way too long (almost 30min without a line).
Drop-off took even longer. I had to run to make sure my flight didn't leave me.
Worse rental ever
Prós: Nothing, there was nobody waiting for me with the car at airport, they made us work from the airport to their location on 100 degrees whether.
The deposit I made was only to reserve the car , did not go to the rental.
I lost $167.00 because I refuse the bad service, please do not endorse the people.
Contras: Everything really bad company
Prós: Nothing
Contras: The $90 estimated total turned out to be $433 because of a local insurance requirement mentioned nowhere during reservation. The Kia Sportage or equivalent turned out to be an old, scratched, noisy VW Fox. The personnel was impossible to reason with. I returned the "car" 1 day in advance and have not received a refund yet.
| segunda-feira | 07:00 - 23:00 |
| terça-feira | 07:00 - 23:00 |
| quarta-feira | 07:00 - 23:00 |
| quinta-feira | 07:00 - 23:00 |
| sexta-feira | 07:00 - 23:00 |
| sábado | 07:00 - 23:00 |
| domingo | 07:00 - 23:00 |
| segunda-feira | 08:00 - 14:00 16:00 - 20:00 |
| terça-feira | 08:00 - 14:00 16:00 - 20:00 |
| quarta-feira | 08:00 - 14:00 16:00 - 20:00 |
| quinta-feira | 08:00 - 14:00 16:00 - 20:00 |
| sexta-feira | 08:00 - 14:00 16:00 - 20:00 |
| sábado | 08:00 - 14:00 16:00 - 20:00 |
| domingo | 09:00 - 17:00 |
Value not as advertised
Prós: Friendly service.
Contras: Value was not as advertised, but we ended up not renting the car. Renting the vehicle required insurance which was 10x the price of the rental.
Hertz's less expensive branch
Prós: Enthusiastic and attentive staff. Excellent price for the same car you'd get next door at Hertz. Check, as usual, for alternative insurance deals and you may save much more.
Contras: Damn near impossible to find. It's a little garage behind the Hertz lot. It's new and nobody knew where it was, especially from the address, since you can't see in unless you go through the Hertz yard.
Tipo de carro mais popular |
Médio |
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