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8,8
Prós: Staff was helpful and friendly. A smile and a friendly attitude toward the staff, in spite of flight delays and long lines and an airport terminal with no amenities, goes a long way. They've likely been dealing with grumpy, disheveled travelers all. Day. Long.
Contras: My husband and I have twice rented twice from the Heraklion Airport location, and both times they have seemed understaffed... an extra employee or two would go a long way toward improving wait times and the overall customer experience.
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2,0
Prós: The guy at the desk was polite when he said they did not have my reservation
Contras: There was not a car available, I had to find a different company. So the experience was aweful
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10,0
Excellent service; picked us up, dropped us off, decent rate
Prós: People were fast and efficient. Prices were competitive. Car was in excellent shape.
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2,0
Prós: Nothing
Contras: When I arrived to get my car the price doubled they told me insurance and bla bla bla and i kept two hours serching for another car
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2,0
Horrible
Prós: Nothing
Contras: The car advertised was supposed to hold 5 and 5 bags. The car available- largest they had- held 4 and one bag. Could not accommodate our family. They said this was the fault of kayak, not enterprise. Obviously we could not take this car. We ended up in a much larger and better car from Hertz that was also substantially less expensive. Do not trust this site's description of vehicles overseas!!!
avaliação de
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8,8
Prós: Staff was helpful and friendly. A smile and a friendly attitude toward the staff, in spite of flight delays and long lines and an airport terminal with no amenities, goes a long way. They've likely been dealing with grumpy, disheveled travelers all. Day. Long.
Contras: My husband and I have twice rented twice from the Heraklion Airport location, and both times they have seemed understaffed... an extra employee or two would go a long way toward improving wait times and the overall customer experience.
avaliação de
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10,0
Excellent service; picked us up, dropped us off, decent rate
Prós: People were fast and efficient. Prices were competitive. Car was in excellent shape.
avaliação de
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2,0
Prós: The guy at the desk was polite when he said they did not have my reservation
Contras: There was not a car available, I had to find a different company. So the experience was aweful
avaliação de
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2,0
Prós: Nothing
Contras: When I arrived to get my car the price doubled they told me insurance and bla bla bla and i kept two hours serching for another car
avaliação de
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2,0
Horrible
Prós: Nothing
Contras: The car advertised was supposed to hold 5 and 5 bags. The car available- largest they had- held 4 and one bag. Could not accommodate our family. They said this was the fault of kayak, not enterprise. Obviously we could not take this car. We ended up in a much larger and better car from Hertz that was also substantially less expensive. Do not trust this site's description of vehicles overseas!!!
avaliação de
