Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Most friendly staff I've ever encountered at a hotel.
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Close to attractions Parking
Microwave access would have been very convenient.
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Interesting restaurants nearby
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
Proximity to WH
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
Amaizing service with very friendly staff Beds and pillows were amaizing
Location Horribly overpriced
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
Comfort of the room Lack of phone service or free wifi.
The staff Felt a bit hurried to finish our breakfast.
Pleasant staff Had to call for hair dryer location on back of door.
.... Reserved through Kayak and pre-paid the hotel fees, but my credit card was charged twice for the hotel fees. Second time being charged $490 additional for inexplicable reason. I have been calling them and trying to get in touch with their accounting department since Sunday to no avail. Only thing I'm getting is voicemail and I have left 2 separate messages to inquire about the charges, but still haven't heard back anything.
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
Location. The exterior of the building was pretty. The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
Really loved the location. The hotel was a stone''s throw from Metro Stations. The red line is literally next door and the Orange/Blue lines is a couple of blocks away. My wife and I really enjoyed the local restaurants near by. We normally try to find famous or highly rated fine dining for our anniversary but this year being in the middle of the city we went for more street food or local dining. We especially enjoyed the Sunrise Cafe for breakfast and Naan and Beyond for dinner, both just around the corner from the hotel. Lastly, we loved the price we got on Kayak. The average price of this place was $250 or $300, but we caught it one day at $150 a night. Never seen that price again and glad I pulled the trigger! The cost of wifi is too much. Usually these high priced places make even more on parking and wifi, but in this day and age its a wonder that they still charge for internet access. Luckily I have unlimited data and a hotspot on my phone for all our wifi needs.
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period, Liked everything
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
Excellent customer service and friendly staff.
Location The staff (including management) did not respond adequately to their system being down during check in. Problems like that are expected but management did not issue an apology to all guests waiting in line for 30+ minutes and did not show the urgency to find an alternate way to check in all the guests affected by the hotel's system outage.
no self-parking. valet parking only. when I tried to do valet parking, they didn't allow me to do it.
Everything exceeded my expectations. The room was clean and the bed was super comfortable. Loved the rainfall shower. The valet fee is overpriced. We were unable to get into our room because our lock needed to be charged. This was an inconvenience.
1) clean bathroom 2) bath tub doesn't clog when you take a shower; commendable on this part. 3) bed was very comfortable. 1) Accepts pets; this should be flagged prior to booking. There should be an option for customers to select non-pet room esp if one has allergies. 2) Business practice of asking for advance credit card signature. 3) WIFI and use of business center equipment are not standard amenities and customer pays i.e. cost of WIFI is based on GB of data.
Everyone was very helpful & attentive!
The location of this hotel was nice, but other than that, I was not impressed. Walls are paper thin. Heard everything in the room next-door constantly. The amenities left a lot to be desired. Staff was slow to respond.
Very Clean Comfortable beds
60 dollars for valet parking no other option
Valet parking was extremely slow and expensive
Within walking distance of tourist sites and great restaurants. Comfortable beds! Hotel bar had great happy hour and the bartender made the perfect old fashioned with love.
I think I got bit... there was something biting
Great location - very nice and clean.
The hotel is ideally located in that it is walking distance to the White House and the Washington Monument. The room was also nicely appointed and clean. The staff was very nice and responsive. Service was on par with a 5 star experience. We booked the premier room through Kayak. The room we were give. Was TINY - e.g. distance between dresser and the bed was probably less than 2 feet. If I were a solo traveler, this would not have been a problem. However, with a toddler, this became an immediate safety concern. We upgraded to a deluxe room.
The location The price
Good location, helpful staff poor plumbing, below average food and very high cost of room service
very attentive staff and very positive feeling
good facilities;helpful staff had to request tea/coffee maker and a refrigerator coffee/milk supplies not replenished daily
good location, nice staff
Staff polite and helpful. Wide and comfortable room. Great and cozy lobby with several food options.
Comfortable beds and attentive front desk staff. Some inattention to housekeeping in a room with a Murphy bed.
It was so busy/ room service was 30 minutes later
The staff was great and the room was very nice. The breakfast was terrific much better than expected for $1.Ut was a overall great experenice.
My room was very nice and well maintained by the housekeeping staff. The front of house staff were also very cordial. Charging $12.95 per day for internet service is unreasonable, based on the room rate we were charged.
very helpful concierge. Decent location
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
The hotel in a very nice location and the room very comfort. they give to me Room No 403 we can't sleep because of the noise of the air-condations from out side. and the hotel staff are not frindly
Hotel staff was very helpful Location is a bit remote to all main sightseeings
Really good value - clean freindly and a really good safe location. I would recommend as on a direct straight road to white house. Bar good and freindly atmosphere with varied clientele watching Tv.. I felt comfortable having a beer alone there as my daughter was out - I would not do this at home. Staff gave good advice and hailed cab for us etc. No-
Rooftop pool, baggage storage service, polite and efficient staff, central location
I was charged for breakfast although it was included in the cost the room
nothing special at the hotel . it runs but nothing special to come back . np
the bathtub, room service was prompt
manager was very helpful in resolving difference in price between booking.com price and price on arrival
Location was okay underwhelmed by room, asked for one kings bed but got 2 small double beds. No late night dining.
I'm upset that I can not get a refund!! I had to cancel my reservation due to a flight cancelation.
It was clean and looks nice from the outside They charge you for parking and they don't tell you. They tell you to come down for breakfast when you have to pay for breakfast after they say it's complementary.
The beds. The fitness room. It was soooooo hot and there was no way to adjust the temperature.
staff friendliness and professionalism were great, especially night staff at reception. Found one of the staff at the gift store gave incorrect info regarding tour pick up times, but we got the correct info from the person who was there the next day.
Loved the modern feel and decor
Remarkable graciousness of all staff, well-appointed room. Overreach and missteps on the part of front desk staff; check-in was bumpy and dragged on.
The King Junior Suite was really large and very comfortable for the few days we stayed there. The front desk staff were very knowledgable of the area and very efficient with check in/check out. The bathroom amenities were great and you could get anything else you might have forgotten from the front desk. They also had complimentary wine from 5pm-6pm! The location was also really fantastic in which you were about a mile away from most of the sites so it is a quick walk or Uber. The rooftop patio is also incredible! I highly recommend this hotel!
I love that this hotel is in a quiet residential area but just a few minutes walk from so much! The staff were pleasant even though they were completely swamped- Sunday check out time. If I ever need to come to Logan Circle again I'd absolutely use this hotel. The TV is huge. The shower has excellent pressure and the bathroom is overall beautiful. Completely enjoyed my stay here.
Nice area, rooftop is nice, awesome beds. Bathroom door did not shut.
Hotel Helix is a fantastic stay all around. Great staff, rooms with personality, great location. Minor complaint: my sink in room 501 had a ring of crud around the rim and the faucet just looked worn. Not a huge deal, but generally Kimpton has higher standards
The staff was wonderful. Everyone was super friendly and attentive. The hotel is very unique. I'm a huge fan of boutique, non-corporate hotels and this fits that category. The location was great near many restaurants bars and shops. I would definitely stay at a kimpton hotel again! You could definitely tell the hotel was older. Wallpaper was peeling in the hallways.
Location is ideal for us, and the property is truly pet-friendly: no crazy fee and lots of pet amenities offered (bowls and treats and such). We don't really need that stuff but it's nice to feel that your pet is actually welcome, not just tolerated. Our room was clean, bed was super comfy, and the staff were all very kind and professional. This hotel has a funky rock-n-roll themed decor, which I enjoyed buy my BF found a little too kitschy.
Everything Air in restroom
Room was beautiful and luxury . I love the details The staff were sucks . We stayed 5 hours at the lobby waiting our room . They told us we are sold out and don't have any available rooms . While we are booked our room 30 days before our booking date . After 5 hours they told us : we just received your payment you can take a room .
The room was wonderful and the staff was amazing. Booked this room through Kayak and specified 2 adults and a child. The room we were given only had a king size bed. The staff was able to change our room to accommodate a family of three during spring break.
Great location of you want to explore DC. Friendly staff and great service. A little run down. In particular, the rooftop pool has seen better days.
excellent reception staff no breakfast. I sat down at what looked like continental breakfast and was charged $20 for an egg and a cup of yogurt
Solid construction of walls and floors makes the room quiet. Firm mattress, which I like. Clean room. No breakfast. Wanted to charge me ten bucks to print a boarding pass!!!! Construction of the finishes (trim, carpets, etc) is low quality so thing start looking shabby when they are only a couple years old.
Overall, the hotel was ok. The location was good and the staff was very helpful and friendly. The room was spacious but oddly appointed. Really bad bathroom lighting--impossible to put on makeup. No hooks or bars for hand towels near the sink and limited counter space. The round fiberglass shower was an odd attempt to be modern but it didn't function well. No chest of drawers for clothes--room had an odd bench instead. Room service is very limited by the restaurant's Japanese restaurant, and frankly I found found the food to be below average and accordingly, very over-priced for what what you got.
the rooms were modern and had a lot of space. The roof top pool and bar were gorgeous. The service was spectacular. nothing I didn't' like about it.
The hotel stood out, in terms of style and character, especially on the inside. We weren't there long, so we didn't experience much of the staff's hospitality, but it did seem like they had nice amenities. Staying here made walking to the sights a breeze! Nothing in particular stood out - in terms of service or staff. The guys running room service up and down the elevators were more outgoing and friendly than the front desk staff (not a complaint, but just noticeable).
The wine tasting in the afternoon was a nice touch. The room was for my parents, and they were given a fantastic upgrade at check in to a very spacious room with a beautiful view of the circle. The rooftop pool lounge was not open for beverages apparently. Also, we went to the first floor lounge at 5pm and when we told them we were not having a full meal, just drinks and apps, we were given specific/limited seating. Which makes sense, but there is no separation between "bar" and main dining room. So, why bother I guess is my point, especially since we were the only ones in there. Just let us sit wherever we want!
Convenient, central location. Room was decent for the price, with a good view of Thomas Square. Reception was friendly and helpful. Wine hour was great as usual. Breakfast at the restaurant was mediocre at best. I was asked to sit at the bar because they had no tables ready, even though it was mostly empty! They seemed short staffed. I asked for coffee, they brought it to me black with nothing to dress it up with. No milk, sugar, sweeteners. Nada. $15 "local" bagel and lox was basically airplane food. We didn't eat at the restaurant for dinner--supposedly it's a good sushi place--but for breakfast you'd be better off going to ABP or Starbucks around the corner for airplane food at 1/3 the price.
Front Desk clerks were awesome! So friendly & helpful!!
Things that I looked for were how nice the staffs were, cleanliness of room, and location of the hotel. Everything was outstanding. Did not have time to stay for more nights.
Bed was comfortable and room was clean and functional for what we needed on this quick visit. Was able to borrow bikes for the day. Elevators slow, hotel guests loud, wait staff at hotel roof bar too worried about their beards to be good at attending to an order, other guests rude. I personally felt like a trapped animal and I lived in Manhattan for 15 years. Front desk couldn't suggest a decent local restaurant within walking distance beyond their hotel restaurant. Lame.
It was a quick stay but it was great. The staff was super friendly and extremely helpful. The room was clean and comfortable. The only thing I wish this hotel had was free wifi.
I like the location, the staff was polite, etc. The bathroom floor was dirty. The floor needs cleaning. Requested a small refrigerator and the next day my food was no good. Chemicals in the fridge. The wifi didn't work, however, the price was waived and I was able to go to the T room to do urgent work.
Excellent location: within walking distance of Metro stops &, even better for me, across the street from a Bike Share station. Staff were polite, helpful, and professional. Worth every cent I spent. Happy medium between really expensive places right next to the monuments and less expensive places that were farther away. The room was smaller than I expected but adequate for my needs.
Well located Dirty Low level maintenance most of the staff is not caring
It's in a good location just north of the heart of Washington DC. I was in town for 6 nights for a SHRM conference and this hotel was very disappointing. Why is it that more expensive hotels charge extra for wifi while it's free at lower-end hotels? An extra $15/day for wifi. Ridiculous! They were a little stingy with the towels--I only had 2 bath towels in my room. Most hotels provide 3 as standard. The bathroom was small and laid out oddly. The toilet was against the same wall as the bathroom door, facing the sink, and was very close, so getting up was a little awkward. The shower didn't have a door so a lot of water ended up on the floor. I reserved a king bed but the bed I got was no bigger than a queen. I had to ask to be moved to a room with a king bed. The staff was neither friendly nor accommodating. The published breakfast hours were up to 10:30 but when I tried to enter the restaurant a little after 10:00 am the staff said they were closed until lunch. The examples of their borderline-rudeness are too numerous to list, but very few on staff were friendly. Oddly enough the exception seemed to be the housekeeping staff.
The staff was very friendly. The price was fairly cheap for the location. The wifi didn't work and charged $12/day. Heat and lights didn't work. Bed bugs. Expensive parking.
It was comfortable and walking distance to resteraunts and attractions
Unfortunately we had to cancel our reservation due to heavy rain, traffic, wind,etc on the route. The manager did agree to refund part of our money. We were disappointed that we weren't able to make the trip.
Amazing breakfast. (We got free breakfast vouchers when we booked our room). Comfy bed. Convenient central location. Asked for a fridge, never got one. Had to have the shower repaired because it wouldn't get hot. TV had really bad reception and very few channels.
This site says it has free parking which is not true it was ok but wouldn't stay there again breakfast is 16 dollars for cereal and muffins internet is also expensive
I used to work near Scott Circle so this was convenient for me to go visit friends. No choice as to heat or a/c in the room...which is a nightmare during in-between seasons. My room was too warm and there was nothing I could do about it. Ugh. Also, $41 for valet parking is nothing short of highway robbery. Finally, female front desk clerk needs to add "smiling" to her repertoire.
The location was great. Movies could not be rented on the TV. Wifi was spotty.
Super clean, well laid out room. Quite big for an urban hotel. Everything works well. Well thought out.
The staff was helpful and friendly. The breakfasts were disorganized and food ran out too soon. The coffee canisters were not replaced when they ran out. The bathroom door stuck, the desk light did not work, and the handset for the telephone did not work. When the shakedown is over, all should be well.
Had horrible service from front desk woman and did not get the room I was assured I would the day before. The maid staff was very helpful and friendly as was the man who worked overnight desk. The room was small with barely any windows but very clean and bed was comfortable. Will never stay in this hotel or Hyatt again based on promise of getting a street view room and then getting a room that literally overlooked all the AC units for hotel and no view of street. Also, the room they assigned us was not ready when we were sent up so we had to get shuffled into another with a worse view. The desk clerk was rude about the whole situation and when we inquired about parking right out front because the signs were very confusing she told us to "read the signs". Seriously- as if we hadn't already. Very rude. Our friends stayed too and had poor service from same two woman.
The location is excellent in the heart of DC, walking distance to many sights. The HVAC unit in my room failed and I was moved to another room, which also had a faulty HVAC unit, so I was moved to a third room. All of this took place at 8pm, which ruined my plans for the evening. The next day, I was a bit disappointed that neither the manager nor anyone on staff reached out to follow up. Generally, I expect more personal service from Hyatt hotels.
Reservation was not honored!
Room was a good size and had a comfortable bed. Good location for going to the bar and restaurants in the area. TV didn't have that many channels. Parking wasn't free for guests, I ended up paying $67 for one night which is pricey. The maids walked into my room unannounced twice during my one night stay, once while I was sleeping...
Great location and excellent accommodations. All for a reasonable price.
Large, comfortable, clean rooms. Very environmentally friendly rooms. Excellent staff. Book it!
I liked room decor and setup. location wise, I was right where I needed to be. staff at check out were very nice. my car was towed, which should not have been, & since I was on the way out the valet guy went and got my car for me as I had no idea what to do, where to go and had such a small amount of time to get to my class. staff at check in were extremely rude.
Great location, very pleasant and accomnodating staff. Wi fi was available but for a fee
Area was good, nice neighborhood. The bed was horribly uncomfortable. The lighting on the floors hallways were dark and dingy. The lighting in room was awful. No fridge or coffeemaker in the room.
Spacious clean room. Nice staff. Decor a bit tacky but a lot of boutique style hotels are like that. Small, cramped and poorly laid out bathroom. Weak water pressure. Very similar to a motel.
The Hotel Rouge is a boutique hotel and while it is a little too hip for my taste in terms of interior design, it is a wonderful and comfortable hotel. I was upgraded to a family room which, although I did not need the added amenities, was very nice. The family room is exceedingly large and includes a small room that has a bunk bed for the kids, a television and a game station. It also has a curtain so that it can be separated off, which I closed. The bed, a king, is very comfortable as are the pillows. There is a couch, work area, large flat panel television and a nice area with drawers and snacks. The bathroom is also generous in space and the bath products are very nice. The service is excellent, the staff pleasant and honest. I highly recommend this hotel for families despite the fact that it is designed more for the young hip crowd.