you should take it out of your offerings location, structure, neighborhood, price
The quality service, restaurant and breakfast Hard to find
the rooms were large and very clean. staff were helpful the location.its in the middle of nowhere.theirs no resturants or anything close by.
Room, food far from city center, staff service moderate especially in the restaurant
The informations the staff gave about all the questions I asked them. I liked the hotel. This question doesn't apply.
Near train station. Decor..terrible location.. Cocks crowing for hours on property. Extremely cheap finishes.
The bathroom needs renewing
As I travel to an exibithion in RHO the location is ok. It's between the town and the fairground. Just prepare to spend 20/25€ per taxi service to go to town or to the fair.
The comfortable of room
We chose this hotel for the convenient location to explore lakes area and also Milan without having to drive into the city. It was perfect for this and the friendly, helpful staff,the facilities provided throughout the hotel, and the spacious room were excellent.
Great location by the Duamo accompanied by helpful and efficient staff behavior
Location It's a stretch to rate as 4 star. Location was great and it's certainly going for the luxury market. Poorly functioning shower in our room was a disappointment for the price. Worse was the service. It was not that our needs were not taken care of but more the manner (attitude) with which they were taken care of. We felt we got poor value for money. 2 stars.
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
Location, Hotel Bar
The staff was extremely helpful and they spoke English very well.
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
central location & room we had was grand and spacious breakfast was so-so but then
it was cold in the room
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
Very upscale with an attentive and helpful staff. The facilities and decor are kept in impeccable shape. The hotel is near the train station and there is a limo service to Piazza Duomo. Room service, mini-bar, and restaurant seemed excessively expensive, as is the charge for internet service.
Everything about the hotel and the stay. Nothing I didn't like
for us not much was positive about this hotel unfortunately, we would definitely not go to this hotel ever again overpriced for five star hotel, poor hygiene in jacuzzi (growing mold on the side), tv did not work at first, nothing included in the initial room rate, exorbitant extra costs like 120 euros per night for pets (!!!), 22 euros or more per day for simple internet use, reception then also tried to charge us 20 euros extra per day for the already included buffet breakfast (the excuse was that american breakfast costs more than the continental breakfast, which was not advertised on the internet), taxi and concierge staff at the hotel entrance making fun and jokes about hotel clients in italian (unfortunately we understand italian very well...), tiny rooms, car key is taken away with or without the hotel client's permission and car is far away.
Amazing service, incredibly thoughtful staff, and beautiful surroundings are expected at this hotel. 5 star service, 5 star price. Make sure you work out a way to include breakfast, as it is expensive, but divine. Be wary about the high valet prices. Overall, you pay for what you get and this property does not disappoint. High valet prices.
Shuttle service to shopping area (very convenient when carrying a lot of bags) close to train station, delicious breakfast Spa at hotel is overpriced and has mediocre spa service, otherwise hotel is fantastic!
A great true five star hotel. Excellent and knowledgeable concierge. Location is outside of the Montepoleone shopping district so a nice oasis to come home to at pIazza Republica. Great part was frequent Benz stretch limo pickup and drop off from the hotel to La Scala/ Duomo and Montepoleone area -- that was extreme helpful with kids. Had an upgrade which was appreciated and not asked for. Breakfast were absolutely excellent and included in our price. Champagne, full hot foods and fresh fruits and pastries. Will definitely be back!! My only minor tif was pool was closed for renos. Minor and everything was to our or beyond our expectations.
Very curteous concierge staff and personnel in general. Very clean.
- Luxury. - The Value.
all was excellent
Room decor Breakfast prices were ridiculously high and quality was horrible. They also rip you off. We dined a la carte for breakfast the first day but were charged for the super high priced buffet. The good itself was horrible. Second morning all we had was juice , crossaint and coffee and were once again ripped off. This hotel is a rip off. Only good for business people billing their companies. Hotel was not even able to correct our charges during check out leaving us a bet other taste of being ripped off.
Opulent hotel, nice respite Pricey
Great Hotel, great staff
for milano good price adn for italy not bad breakfast the room was very small and old furnished...
The hotel well located. A good value for money hotel. My rating 9.5/10 No almond crossants anymore.....oh well.
I Liked The Mini Bar In The Room With Free Soft Drinks And Water, Also The Breakfast Was Excellent With a Great Selection Of Hot And Cold Food, The Staff Were Very Friendly And Helpfull.
Great location just outside the central station and metro at the end of the street. Complimentary tea/coffe/water/snacks in the lounge. Great breakfast. Hotel staff very friendly and efficient. nothing.
location the room as per the booking was superior double but was not up to the mark.
Friendly staff, good location, value for money
The hote is situated only 200 meters from Milan's main train station, there's free internet connection, the breakfast buffe is good. It is completely nonsmoking hotel. I would like more open t.v. channels.
The location and the lake-facing balcony room. In November, the town is mostly shut down.
Everything! Brilliant staff, brilliant location, brilliant weather! The breakfast was unbelievable.
Nice lounge area with light snacks in the early evening. No coffee pot in the room. But that's typical for Europe.
We received superior room instead of standard with no additional costs. The room was nice and comfortable, well designed, really nice bathroom. The breakfast in the hotel is tasty with many things to choose. Staff is friendly and helpful. The hotel is well located, very close to the Stacione Centrale and metro. We will definitely choose the hotel when we are in Milano again.
room was nice soap
Good service, nice room, colorful breakfast, all you need No
Мery nice design, all new, the room was very spacious, very nice modern hotel It was little bit cold in the room
i booked for 2 standard double rooms and they upgraded to executive room the room was spacious with modern facilities. . especially bathroom was very good. breakfast was good and fresh. i had lunch at hotel restaurant as well the food was tasty as well. when i check in there is group tourists and it took long time to check-in. the receptionist was very unkind and he really annoying me. even i remember his name. but, when i check-out, the guy with glasses was extremely helpful and kind he was very busy though.
Breakfast buffet, bed, cleanliness Strange shower solution with large see-through glass towards bed
The cleanness and facilities nothing
Good location, good breakfast, nearby shopping area. staffs were cold, not so freindly.
Location and friendly staff.
I liked the room, bathroom, clean bed every day, I liked the breakfast, the vicinity of the Piazza Duomo
Amazing staff, best food in Fossano is at the hotel's 2 restaurants. Charming hotel with interestsing history. Great central location from which to tour Piemonte region (assuming you have a car).
Most the location
Professionalism and helpfulness of staff; excellent breakfast, choice of daily newspapers, etc. There were ashtrays in my "non-smoking" room; the walls and floor were dark.
The location of this hotel, only 5 minutes from the center, close to Duomo and the metro too. The staff were all helpful, the buffet breakfast had a good selection to choose from and was all very nice and fresh.
The check in procedure was really quick, they spoke English to us and gave us all the details we needed, then let us get on with our short break.
Clean, comfortable rooms. The staff was helpful and polite. Awesome breakfast spread!
location, value for money, amazing breakfast
An extremely highly professionally run hotel, friendly & very informative staff. I required a doctor and the restaurant provided special dietry needs without any fuss.
politeness, and discreet staff
We arrived in Milan in the AM and the hotel allowed us to check in when we got there even though it was well before the check-in time.
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
good location for Duomo and shops breakfast was too busy and not enough food or staff
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
Breakfast buffet, reception's assistance & location (Milan)
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
Excellent breakfast. Great location Price for internet access was excessive
The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
breakfast was great
Front desk staff very helpful advising us about the train. They provided us a box breakfast since we had to leave at 5am. Called the taxi for 5 am pick-up. Also provided me with nail polish remover. Even gave us a suite. Great buffet breakfast. Front desk staff called a taxi for us on the wrong morning & called us at 5 am to say it was there.
size of room no
The hotel was very well situated, 1-2 mins from the underground station and a few stops from all the sights. I felt more information about the hotel and the facilities would have been very useful( a book in the room, with details of the facilities)
Bad quality of the breakfast and bad quality of the restarant
Appreciated car parking. Great and helpful staff. Great location near subway. Greatly appreciated currency exchange service. Good breakfast.
Our stay in Milan was excellent. Clean room, good service. The receptionists we're very helpful as far as directions and references to restaurants. No complaints!!
the hotel staff was very nice and communicative. The location is good, regarding the fact that in 10 minutes you are in the center of the city. the breakfast could be improved.
The big and perfect bed
Room was too cold, seem heater heat up to the temp set.
Very comfortable and nice hotel. Good services and very kind staff. The windows were dirty and couldn't look out. The surroundings are not that nice.
Staff is excellent and take care about details. They also noticed that it was my birthday and they sent to my room a cake and a bottle of excellent Spumante
he wortste hotel ever been..... should be rated as one star even less i was shocked of the place its petty to be called Le Meridian very old very dirty very awful
We had a great time Hotel was beautiful. Our room was lovely and big with a nice balcony. Room service was excellent too. Will definitely return.
the rabishest hotel i use it so far.
Convenient location right by central train station.
Good location Concierge not very helpful/knowledgable for a 5star hotel
nice room, very good restaurant
location, and room size old equipement (TV, and phone not functioning), AC not functioning as well.
easy access to central milan
The lovely fruit and sweets when we returned to our room. The location was not near the sites we were interested in seeing.
Friendly, Comfortable + Fantastic Breakfast Location, Very close to Central Station. Not good area
Excellent location, helpful staff, Quiet and comfortable. Great breakfast!
Good location just a walking distance to the airport bus stop, central train station, metro, bus station and tram. The drain in the shower room didn't work properly.
Concierge and staff keen to help. The breakfast room is well serviced and table clothes changed for each guest. There is a large range of fruits cereals and cappuccino. Cooked food is provided Hot water was cold, having to be run off for several minutes before it wamed up enough to use. Its not inconvenient but you can imagine the waste.
Hot drink making facilities, comfortable clean bed, bath as well as shower. no English speaking facilities on TV also pay films for UK travellers are old. CNN was not working nor Bloomburg which is free not able to be viewed could not get latest news.
Room was a bit old and front desk staff was not very friendly. However the buffet breakfast spread is good, hotel is very close to the main train station (you can see it once you get off the airport express bus, on the left of the station) and the greatest plus point is their wonderful bed and pillows! You can actually select the type of pillows you want...only learnt of this on checking out :p The room we stayed in was old (room 608) and was odd shaped. The bathroom is very small and the shower 'cubicle' has no proper stall with only a shower curtain to kee the water from wetting everything else.
Location right next to Central train station, and not far from city centre. Modern, clean, comfortable. Great staff. great value.
We enjoyed our stay at the hotel. Breakfast was good and the staff helpful. The fact that it's very close to Milan Central Station is definetly a plus.
Comfortable and equipped room, perfect location for travellers, great breakfast. 100 meters from a shuttle to Malpensa, safe surroundings despite the reputation of the area. The default check out time is late
Location- just right. The stay was very pleasent. Price is worth the value. The breakfast staff was very freindly. The hotel is more like a 3 star - The room was a little old wide but with an odd shape.
the people were nice, the "coffee/tea bar" was great. it was so close to the station
convenient location (right next to the station). Beautiful rooms and decor. Very helpful staff. Great price.
I do like the location and the service of the hotel and the interior design of the room
The location is good, but the hotel does not deserve 7 stars - we have stayed in 6 ans 7 star hotels and expected something similar. This one would have to struggle for 4 stars! A disappointment! Bell boy did not help us with luggage until we asked. Receptionist was at the phone with someone else while showing us the room. The room/bathroom has very unpleasant smell, and mould on the wall. Breakfast was expensive (25 eur/pp) but bad. Valet parking too expensive (75 eur/night) but service slow. Room small, lights not working well, overall dark and cold experience. They brought us hot water for tea which smelled of old coffee. Stale biscuits served with the coffee.
Very central and unique location right in the heart of Milan. Attentive and charming staff who were very helpful and courteous. Special thanks to the reception staff, the doormen, and Sabrina.
The Location of the hotel is perfect. There is not enough place to park the car. We are the first time in Milano, it is hardly to find the Entrance.
The location, stuff and interier is wonderfull!!!! the staff was fairly helpful.
Checking out The hotel was suffocating. And the outside temperature was only 14. AC barely worked and the staff was unresponsive. Room was tiny for 563 Euro and plain. Wouldnt stay here for free.
Centrally located, staffing excellent, helpful and charming. Perfectly located for shopping. Bed was excellent.
Good kitchen, very frendly and helpful staff, good location for shopping and for people wishing to see Milan city centre.
Exclusive, effortless luxury right in the centre of Milan. Location is superb! The breakfast was very disappointing for a hotel of this quality. The rolls were dry and the service very slow with coffee arriving 15 minutes after the rest of the continental breakfast.
the staff only i have stayed at the westins in america and this one was the worst the food was awful breakfast and dinner i would never stay at that hotel again not worth the money i paid for 1 night an absolute disgrace
great stay . my favorite hotel in milan
I highly value hotel staff and they willingness to help us with things such as restaurant selection/rreservation. There is currently large problem in getting to the hotel from North of Milan due to major construction in surroundings
The Westin was the 3rd hotel we stayed at in Milan after the first hotel (a boutique) being a massive disappointment and the second hotel trying to double the price on the second day. Arriving at the Westin you are greeted with old world luxury and modern amenities. Staff were superb, bed lovely, location impeccable. As a soiled gal from Manhattan- this met and exceed expectations!
The quality of the hotel doesnt match the price
room service dıd not replace empty bottles.
the location is good because it is near the center of the city the room was not comfortable and I complained about the noise that disturbed me
Lage, Ausstattung, Service! Needs refreshing, carpet shows spots! Garage billing for one night € 57,-- (your indication € 50,--) appears to be excessive!
The room was excellent Poor service with ridiculous prices
it was nice hotel and clean the parking fee too expencive (40eruo)
staff very helpful and friendly. good spa treatments
the location and the staff are really friendly the health club should be better in such nice hotel
all mentioned above. location, service, room space (stayed at normal double)/ expensive but it is worth of it. nothing
The staff are very good and helpful The breakfast buffet
The courtesy of the staff. Everyone was absolutely fantastic, from the doormen to the guest relations manager Anja. The rooms and the corridors are a bit too dark and the room furnishings a bit too austere.
top area for shooping
The room Food
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
reception staff wereunbeliveble bad.
The service and the hotel staff The price, too expensive
Helpful, friendly staff. Good location. Comfortable and luxurious. I do not think that the breafkfast should be charged as an item on its own. It should be included in the price.
The staff were very nice and helpfull The cost felt were high
great help in reservations etc by concierge
The room was very european and historically beautiful with a marble bathroom, leather furniture and oriental rugs. The staff was great and went out of their way for us. Perfect location for Milan shopping and seeing the Duomo! The food at the bar menu was a bit limiting ( we did not eat at the main hotel restaurant). The more casual restaurant had music that was too loud in the evening, but it stopped by 11pm.
location, elegance, staff breakfast cost is excessive
we liked very much the staff. they were help us all the time. the room was very clean, the buffet at breakfast was very good we didn't like that this kind of hotel hasn't free internet in the room.
Great location in the middle of the shopping district.
Peace and quiet no intrusion to privacy
The feeling to stay in the same palace as Verdi. The history.