BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
* Room was a good size * Room included a kitchen area with full-size fridge and sink. The room was extremely cold, and when we turned the heat on, the vent blew colder air out. We called the front desk and were informed that they had "switched over" the system and that even though it was turned to heat it would only cool the room. We were told a space heater would be sent to the room, but one never arrived and then hours later we were told they were out of space heaters. If the heating and cooling system can be "switched over" then presumably it can be switched back, so my question for this hotel is if everyone was so cold that you ran out of heaters, why not switch the ability to heat rooms back on? Overall it was kind of bizarre and extremely inconvenient to have to wear coats indoors and put a damper on our otherwise-pleasant stay.
State Plaza provides nice, basic business-type lodging with good service.
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
Very clean and very well maintained. Nice accommodations. Nice staff. There was a transitional issue with the heating and air. We were between hot and cold days so the heat was the only option- no air conditioning. It was warm in the room on the hotter days- they did provide us with fans which helped. If it had been warmer outside it would have been very difficult to sleep.
Hotel was conveniently located and quiet generally. Since I only stayed for one night I did have time to form any strong opinions on the place. I thought the price was high but perhaps not given the address on Penn. Ave. The staff failed to inform me when room was available having arrived early in the morning.
The room was bright, clean and nicely decorated. The bed was very comfortable and the kitchenette was fantastic! Stocked with the best shortbread cookies! The double doors were unnecessary. Bathroom was a bit small.
Location is awesome. Pillows were hard (I am picky), plumbing fixtures were broken (reported, not fixed, reported again), coffee not replaced for next morning two times, TV's are not HD. On a positive note, we had an excellent steak in their restaurant and the service there was outstanding.
People were nice, exellent location, free internet, complementary water / news paper/ gym/coffee/ very cozy coffee machine broke
It was a cute hotel in the center of the city. Very reasonable rates walk right behind for a great steak dinner. $5 Uber to any place in town. Valet service was a bit unnecessary.
Classic feel. Excellent bathroom with up-to-date but classic style fixtures. A/C was noisy in my room. I used earplugs to sleep and it was fine after that.
Location, location, location. And nice employees. Garage charge for the rental car was bit pricey.
Great location, walk to anywhere. Spacious room with separate kitchenette. Elegant and stylish. My wife enjoyed the makeup table in the room. Helpful staff. Noisy HVAC. Slow draining shower / tub with slippery bottom. Not enough outlets to power all our devices at once.
woman checking me in on 11/22 was great. very comfortable bed. great location.nice tv, internet hookup great, concierge very nice and helpful. unfortunately, i was not given the wake up call at 5 15 am like i requested.also, it was tricky to adjust the thermostat to desirable temperature.
King-size bed, bath tub, robe provided Slow internet, load air system, small bedroom
I love "historic hotels" and this is a really nice one, with the upgrades that matter--excellent, comfortable beds, free internet, good location, helpful staff. You have to climb up stairs from the tiny lobby to the main floor. Is there wheel-chair access? I couldn't tell.
Size of room. Run down.
Great service with nice accommodations close to attractions.
Comfortable beds, lots of space in the rooms, and fantastic location. The facilities could use some updating - the carpet in the room was quite old, as was the paint on the walls.
Mini suite with separate kitchen, living room, bedroom. Convenient location. Bed was too soft. Clock radio was difficult tp [rpgram.
Great service from the front desk, Ross was fantastic. Large room, extremely comfortable bed.
Size of room was great. Walkable to the Tidal Basin/DC monuments/White House and to Dupont Circle area. I booked through an outside travel company and had to call to have a charge reversed.
We liked the location and the space in the room. Our room had a full kitchen and someone cooked hamburgers. Every time we opened the door, we were hit with the smell of cooked hamburger. The staff came up with Fabreeze, but it didn't really help. The room could use an upgrade and there was no ventilation in the bathroom, nor were there any chairs on the balcony.
Nice people, good location, reasonable value. Free glass of wine every afternoon to hang out and mingle. Very dog friendly. Someone was given our room and walked in on us. Turned out out was their second try, because their first room wasn't clean. The air conditioning filter was frozen over because the filter was filthy, so we didn't get A.C. until the next day. Overall nothing special, but for the location and price, and considering these were hopefully just flukes, didn't seem like a bad place.
The room was a decent size. I liked that it had a balcony. I liked that it had a bathtub and shower. I was allergic to something on the bed. I found that the bed was very uncomfortable. The room was very noisy so if you cann't sleep with noise, then skip this place. I was on the top floor and every horn blow and sirens are very loud and very often. Construction was also very noisy at 6AM. The circle has a lot within walking distance, but there wasn't a good selection of food places adjacent to the hotel. I think parking was absurd at $40 a night, especially when you give them your ticket and they forget to get your car....and when you finally get it back you have a nice dent on the door. It's like a hotel trying to be fancy but it's not fancy enough for the cost. I would say find something better.
Roomy Got no sleep with all the sirens; needs updating--dirty curtains and rugs--yuck!
Comfy bed. Spacious room. Service by all working there was awesome!!
The rooms were spacious with a small kitchenette!
we found the River Inn to be perfect for our needs. We have 3 young children and the room was suitable (+ cot) for us all. A metro station is only a couple of blocks away which made travel to the centre of D.C very easy. Would certainly recommend this hotel to others.
Location and excellent value for money. Was unable to order room service one because they were too busy and one of the restaurant staff was very rude.
At midnight before the morning I was flying to DC I received an odd (non-customer-facing) zendesk email informing me that River Inn had overbooked and would not honor my reservation. We called (800.468.3578) and were told that I would be re-booked at 1 of 2 nearby hotels—and I would be informed which by email before 5:30 AM. No email arrived. I called the number again at 8:30 AM (as I boarded the plane and after sitting on hold was eventually assigned to Washington Circle. Customer service was very helpful but looking back on it, the system wasn't able to make their own promised deadlines, causing unnecessary anxiety. When I arrived at the new hotel, there was more trouble: the room they had booked was only available for one night and then I would have to move so they downgraded me to a room so I could stay for the duration. Oy vey!
Location The bed was too soft.
Everything, great location, friendly staff, very clean, great service! Nada
the room was very clean and we liked the location.The room was set up perfectly,it served all our needs. I don't want to sound cheap but the parking is expensive.If I plan to stay for a week that will add up to a costly expense.
I absolutely love this hotel. The bed was so comfortable. The room was clean and nice The distance to the Metro was so convenient. The kitchen was so useful. We grabbed groceries at Trader Joe's up the block for breakfast every day. Parking. We ended up finding a parking garage up the block for $16 a day which was great.
The hotel suite was very nice, clean and comfortable. The location was amazing, very quaint and charming neighbourhood only 5 min away from the subway, which made travelling to all parts of the city easy. The staff were very friendly but we noticed that the toiletries and towels were not replenished regularly during our stay, which was disappointing as it was not a cheap hotel. It was nice to have a kitchenette but the fridge was old and very loud, as was the AC unit, which was also very loud.
Convenience to metro, location to Georgetown( walking distance), daily cleaning service, staff helpfulness
The hotel was two blocks to the Metro and two blocks to Trader Joe's for breakfast and snack supplies. The room was spacious and comfortable, and we will plan to visit again. Garbage truck at the back of hotel in the morning. Oh well.
An amazing location in DC very close to metro and G'town. A very modern hotel with an attractive lobby and quaint suites. While I did not have an opportunity to enjoy most of the services during my short stay, I trust they are well-maintained an equal to other parts of the hotel. I will definitely return.
We loved that the hotel was within walking distance to the Kennedy Center and the Mall. The staff was wonderful, but occasionally there would be a line at the desk so a second person would have been nice. Parking is done by a valet for $40 a day. They went out of their way to make it convenient for us especially when we were in a hurry. One of the desk staff actually walked us to the Metro stop when we asked how to get there. How much better can it get! I would have liked it if they had a restaurant, even a small one, on site. Breakfast would be awesome but I'm not sure they have the room. The hallways were badly overheated and the room was too so we actually opened the window at night to be comfortable.
Staff was VERY helpful, cheerful, and knowledgeable. The only problem was a dance competition that was held nearby. When the competitors arrived at 2:00am it was a bit noisy.
Great location, friendly staff, and large rooms with kitchen inside.
To begin, the location is second to none. 2 minutes away from the metro. And all the main DC sites are within minutes using the metro. Staff was also great, every morning there was lemon water and apples available for guests to start their day. Ultimately, the place was amazing, no complaints from my side, very clean, very tidy, and comfortable.
Location, staff, adjustable fan in the room (quiet AC).
We all enjoyed staying at the hotel. The location was convenient and the reception area personnel were very accomodating. We all felt that the breakfast was too expensive, for what was offered. Also, the service was awful.
The rooms were a very good size, had separate living and sleeping space, and a kitchenette. Staff was very friendly and accommodating. The best part was it's proximity to the Foggy Bottom metro stop, which put all of DC within reach. Otherwise it's only about a 20 minute walk to reach the monuments at the end of the mall. Parking costs extra, and street parking Is near impossible
The best part of this hotel is the location. With children at GWU, it's the perfect place to stay to be close to campus, restaurants, and other Washington adventures. The beds and pillows were comfy. I didn't care for the smell of smoke coming in to the bathroom through the fan that ran constantly or tj e broken dial on the heat lamp in the bathroom so that it did not turn off automatically, I asked the gentleman at the front desk about dirty drips on the bathroom floor, the big smear on the bathroom wallpaperor. He said the housekeeping manager was there at the time and he would send her up. No one showed up before I checked out the following day. The 6" x 9" steam/burn on the carpet in the bedroom was also a big eyesore. I also didn't like being evacuated by a false fire alarm at 7 AM.
I really like the staff there and the fruits, candy and maps prepared for us. It's 15 minites walk to the white house. Location is beatiful and convinient. It was a little bit noisy at night because someone next door or above was talking. The noise cancelling was not that good.
Location & Staff Run down A/C didn't work Parking was $40.00 + $7.50 (Tax)
Staff was amazing and attentive, location great Could use some updating
The facilities, furniture, and furnishings are a bit older, but you get room to spread out in, the location is excellent, and the price is relatively inexpensive. It was great for a group visiting DC to explore all the wonderful sights to see. We had absolutely no complaints!
The people next to our room was terrible. They had a party all night long and the courtyard staff seemed ignorant how much noisy they created to other guests.
Nice room and clean and should be for $340 No fine dining within a 15 minute walk. Only college kid joints $36 a night to park the car?? Puh-lease! It costs less at the Ritz. Maid forgot to make up the room.
The room was very clean and the bed was incredibly comfortable. We ate breakfast at the in-hotel cafe and it was very good. They have a few booths in the cafe which have built-in TVs which would be very handy especially for families. It's a good location. There is a Subway and Starbucks on the same block and a CVS Pharmacy 2 blocks away which is open 24-hours a day. 3 1/2 blocks (1/3 mile) north is 2000 Penn Shopping Center with a bakery, Chipotle, Betucci's Brick Oven, and other restaurants and shops. The pool was small. There was a person swimming laps and the pool is so narrow that we felt like we were encroaching on her space.
Walking distance to White House and monuments $40 a day for parking
The location was great and the value was excellent. We were told a breakfast was included so we expected a continental breakfast, but it was a la carte for fee instead. Not a huge deal though.
Very clean, room was nice. Staff was great. Pool not great, but we were sightseeing, so not a big deal.
The location was great! The hotel is only a few blocks from the White House and National Mall. The valet parking was $36 per day and I don't believe there were any self parking options available other than on the street. Street parking must be paid until 10:00 on Saturday night and is free on Sunday.
Very centry with walking distance of most the monuments...I liked the rooms very modern and clean...really good value for the money. There not parking around ...you have pay $47 plus tips for vallet parking.
The location was ideal. Short walking distance to the Kennedy Center, restaurants along the Potomiac River, and the Mall.
Close to metro. They tried to accomodate my request of having a quiet room, away from the elevator. Overall, staff was friendly. Thin walls, could hear everything going on in the adjoining room. Only one elevator of the two worked, though the staff tried to tell me otherwise when I asked (I had been there for 4 days by then and waited several minutes each time for the ONE elevator door to open). I tried to print my boarding pass in the business center, only to find out that the other computer was the only one which would print- why wasn't there a sign telling users this? I finally gave up after 10 more minutes of trying to print, as their internet was painfully slow. Not close to many restaurants unless you don't mind a 15 minute walk to the riverfront.
it is perfect for a fast stay in DC lacks lots of services... no lobby or room service
Valent parking, warm cookies upon check-in, coffee/tea and fresh fruit available for breakfastin lobby There should have been tea in th room,not just coffee. Also there was no sugar
Great location, breakfast included. Expensive parking