Excellent customer service and friendly staff.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period, Liked everything
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.
.... Reserved through Kayak and pre-paid the hotel fees, but my credit card was charged twice for the hotel fees. Second time being charged $490 additional for inexplicable reason. I have been calling them and trying to get in touch with their accounting department since Sunday to no avail. Only thing I'm getting is voicemail and I have left 2 separate messages to inquire about the charges, but still haven't heard back anything.
I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.
Really loved the location. The hotel was a stone''s throw from Metro Stations. The red line is literally next door and the Orange/Blue lines is a couple of blocks away. My wife and I really enjoyed the local restaurants near by. We normally try to find famous or highly rated fine dining for our anniversary but this year being in the middle of the city we went for more street food or local dining. We especially enjoyed the Sunrise Cafe for breakfast and Naan and Beyond for dinner, both just around the corner from the hotel. Lastly, we loved the price we got on Kayak. The average price of this place was $250 or $300, but we caught it one day at $150 a night. Never seen that price again and glad I pulled the trigger! The cost of wifi is too much. Usually these high priced places make even more on parking and wifi, but in this day and age its a wonder that they still charge for internet access. Luckily I have unlimited data and a hotspot on my phone for all our wifi needs.
Location. The exterior of the building was pretty. The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
Pleasant staff Had to call for hair dryer location on back of door.
The convenience, staff and rooms were all outstanding. Clean, spacious.
Location was great for business, dining and nightlife. Current renovations took away, but it's something that has to be done. Besides the construction the place was nice, quiet and was within walking distance to many businesses, restaurants and nightlife as well as tourist attractions.
Not a bad location from the White House. Cleanly, friendly staff, and have a bag check-in. Room felt "stuffy." You can hear some traffic and sounds from the nearby college.
The location was great. Close to Georgetown, Dupont Circle and a reasonable distance to the mall. The restaurant served a good breakfast. Large comfortable room. We arrived near midnight. The valet parking at that hour is handled by a rather rude and indifferent man in a security guard uniform. Check in was rather slow. WiFi is extra.
Rooms are clean ; relatively quiet, nice staff Under construction Quinoa oatmeal everytime in breakfast buffet
Very clean, comfortable, and modern. It is currently under construction in the hotel lobby, but it was never bothersome to us. We could not hear it even from the elevator! Great place to stay
Whenever I'm in DC, (once or twice a year) I always stay at the St. Gregory. It's centrally located in the Hub of DC action with convenient public transportation to anywhere within walking distance from the front door. Love the food, drink, and freindly smiles and banter of the doormen. The computer equipment in the business center can use some updating though.
The location was great. In the center of the DC business district with food and shops everywhere. Close to the national mall. It's a hike but a doable walk. Not as advertised. The suite was nowhere near as luxurious as advertised. There was constitution within the hotel that I was not notified about. Room prices should not have been $200 per night plus parking with the construction. Room had an outdated feel. I would love to stay again in a few years when they gut and renovate the entire hotel.
Perfect location for us, near Dupont Circle. Large room, clean, kitchenette, very comfortable bed, L'Occitane toiletries. Good Happy Hour menu in bar, Nice stay.
Very nice rooms and staff
the renovations are finished the location is good the price was still right the walls are thick and I've never heard my neighbors free breakfast isn't included anymore will the price start to rise as people discover this place?
Was hair in my ice tray but it was a peaceful stay.
The hotel is ideally located in that it is walking distance to the White House and the Washington Monument. The room was also nicely appointed and clean. The staff was very nice and responsive. Service was on par with a 5 star experience. We booked the premier room through Kayak. The room we were give. Was TINY - e.g. distance between dresser and the bed was probably less than 2 feet. If I were a solo traveler, this would not have been a problem. However, with a toddler, this became an immediate safety concern. We upgraded to a deluxe room.
Excellent location: within walking distance of Metro stops &, even better for me, across the street from a Bike Share station. Staff were polite, helpful, and professional. Worth every cent I spent. Happy medium between really expensive places right next to the monuments and less expensive places that were farther away. The room was smaller than I expected but adequate for my needs.
It's in a good location just north of the heart of Washington DC. I was in town for 6 nights for a SHRM conference and this hotel was very disappointing. Why is it that more expensive hotels charge extra for wifi while it's free at lower-end hotels? An extra $15/day for wifi. Ridiculous! They were a little stingy with the towels--I only had 2 bath towels in my room. Most hotels provide 3 as standard. The bathroom was small and laid out oddly. The toilet was against the same wall as the bathroom door, facing the sink, and was very close, so getting up was a little awkward. The shower didn't have a door so a lot of water ended up on the floor. I reserved a king bed but the bed I got was no bigger than a queen. I had to ask to be moved to a room with a king bed. The staff was neither friendly nor accommodating. The published breakfast hours were up to 10:30 but when I tried to enter the restaurant a little after 10:00 am the staff said they were closed until lunch. The examples of their borderline-rudeness are too numerous to list, but very few on staff were friendly. Oddly enough the exception seemed to be the housekeeping staff.
It was comfortable and walking distance to resteraunts and attractions
I used to work near Scott Circle so this was convenient for me to go visit friends. No choice as to heat or a/c in the room...which is a nightmare during in-between seasons. My room was too warm and there was nothing I could do about it. Ugh. Also, $41 for valet parking is nothing short of highway robbery. Finally, female front desk clerk needs to add "smiling" to her repertoire.
This site says it has free parking which is not true it was ok but wouldn't stay there again breakfast is 16 dollars for cereal and muffins internet is also expensive
Unfortunately we had to cancel our reservation due to heavy rain, traffic, wind,etc on the route. The manager did agree to refund part of our money. We were disappointed that we weren't able to make the trip.
The location was great. Movies could not be rented on the TV. Wifi was spotty.
It was a quick stay but it was great. The staff was super friendly and extremely helpful. The room was clean and comfortable. The only thing I wish this hotel had was free wifi.
Well located Dirty Low level maintenance most of the staff is not caring
Amazing breakfast. (We got free breakfast vouchers when we booked our room). Comfy bed. Convenient central location. Asked for a fridge, never got one. Had to have the shower repaired because it wouldn't get hot. TV had really bad reception and very few channels.
I like the location, the staff was polite, etc. The bathroom floor was dirty. The floor needs cleaning. Requested a small refrigerator and the next day my food was no good. Chemicals in the fridge. The wifi didn't work, however, the price was waived and I was able to go to the T room to do urgent work.
The staff was very friendly. The price was fairly cheap for the location. The wifi didn't work and charged $12/day. Heat and lights didn't work. Bed bugs. Expensive parking.
The hotel was fine, staff was very nice. The bed was just really awful.
-Courteous and friendly staff -Fantastic location -Well-appointed, clean, and spacious room -Ice water dispensers filled with lemons and limes by the entrance (neat feature on 90+ degree days!) -Soft sheets and comfortable bed -Cool restaurant in the lobby -Stone's throw from the Dupont metro station -Great value and will stay here again! -No complaints!!
- Spacious room with nice modern design. Friendly staff. - Wonderful food from room service, provided by the restaurant next door Firefly. - Tiny tinny bathroom. We expected small bathroom after reading the reviews but didn't expect that you could hardly close the bathroom door if someone is sitting on the toilet. - Weak Wi-Fi signals in my room and it's not free. The hotel did graciously refund the Wi-Fi charges after our complaint. - Lower floor rooms facing the street could get noisy at night due to foot traffic and restaurant activities.
Staff was very friendly. Beautiful atmosphere. Comfortable beds. Balcony door was broken, and no one came to see it despite my attempts to have it fixed. Very unsafe and unprofessional.
Great location! Polite and friendly staff. Wonderful restaurant!! Spacious room, and a very comfortable bed.
Clean, modern, nice staff. Good location. Very walkable. A bit far from the metro but not too much
Staff was wonderful Bathroom soap system is cheap
The Hotel Madera was perfectly located for walking as well as catching the Dupont Circle Metro stop. Lots of nearby shops and restaurants. Rooms were clean and spacious. The entire hotel staff was friendly, helpful, and accommodating.
Service was excellent. Nice bed. Room was large. Very tiny bathrooms! Very noisy at times. Congested lobby.
The front desk staff was very friendly, and rooms are beautiful! I liked the walk ability of the area, with a little stretch to walk to Georgetown or the mall before returning to a luxe lobby and beautiful room.
Great location, very pleasant and accomnodating staff. Wi fi was available but for a fee
I liked room decor and setup. location wise, I was right where I needed to be. staff at check out were very nice. my car was towed, which should not have been, & since I was on the way out the valet guy went and got my car for me as I had no idea what to do, where to go and had such a small amount of time to get to my class. staff at check in were extremely rude.
Great location and excellent accommodations. All for a reasonable price.
Room was a good size and had a comfortable bed. Good location for going to the bar and restaurants in the area. TV didn't have that many channels. Parking wasn't free for guests, I ended up paying $67 for one night which is pricey. The maids walked into my room unannounced twice during my one night stay, once while I was sleeping...
Large, comfortable, clean rooms. Very environmentally friendly rooms. Excellent staff. Book it!
Area was good, nice neighborhood. The bed was horribly uncomfortable. The lighting on the floors hallways were dark and dingy. The lighting in room was awful. No fridge or coffeemaker in the room.
Spacious clean room. Nice staff. Decor a bit tacky but a lot of boutique style hotels are like that. Small, cramped and poorly laid out bathroom. Weak water pressure. Very similar to a motel.
The Hotel Rouge is a boutique hotel and while it is a little too hip for my taste in terms of interior design, it is a wonderful and comfortable hotel. I was upgraded to a family room which, although I did not need the added amenities, was very nice. The family room is exceedingly large and includes a small room that has a bunk bed for the kids, a television and a game station. It also has a curtain so that it can be separated off, which I closed. The bed, a king, is very comfortable as are the pillows. There is a couch, work area, large flat panel television and a nice area with drawers and snacks. The bathroom is also generous in space and the bath products are very nice. The service is excellent, the staff pleasant and honest. I highly recommend this hotel for families despite the fact that it is designed more for the young hip crowd.
I was giving a handicap room with a view of a brick building - no view.
the location was perfect for us, is perfect for someone who wants to visit the Old City! the room wasn't clean at all, you need to check under the beds.
The room was nice. It was good to have the sink area separate from the shower area. The staff was nice and tried very hard to be accommodating. Parking as a hotel guest is very expensive and if you forget something in your car you have to be a size 0 to fit into the area they store it. You have to pay (a lot) for any kind of meal at the hotel. It is 3+ blocks from the Metra station, far from any kind of economy dining, and far from just about anything you would want to do in D.C. Every time you turn around someone is waiting for a tip. Since we walked so much we realized that there were a number of hotels closer to all the sights. This is a nice hotel, but if/when we go again we will stay somewhere closer to Metro and/or the sights and family eateries.
Staff and restaurant are great! On the building signage, room 417 is not listed, but it is an actual room. Just walk around a little bit and you will find it.
Everything was great. Restaurant didn't have the. Eat options of food.
The room was good sized and very comfortable. Good location to metro and only a little over a mile down to the national mall. The rooms were very loud. The windows seemed like they must be very thin because I could hear everything outside, including people talking. I was also right next to a supply closet, which was very loud with service staff going in and out at early hours.
in spite of older hotel that was obviously rehabbed, pretty nice. not sure I would take the family but fine for business travel. all night jack hammers...not the hotel's fault, but knowing it was middle of the week and they had a lot of vacancies, the staff could have booked people in rooms away from street noise. my room was nice and I put up with it.
Very friendly helpful staff and convenient to area attractions
The room is big. Complimentary coffee every morning unfortunately I only get to know on the day I checked out
Good location and across the road form a good breakfast place. Very close to Metro station. I stressed the need for a quiet room and got one at the rear of the hotel. At 5 am in the morning, garbage trucks woke me up picking up bins and throwing them in the back of their trucks right outside my window as that was the loading area - for 30 minutes - very frustrating, as I had asked for a quiet room and was told I was given one. Poor rating on comfort and okay on staff given because of this. DO NOT STAY IN A ROOM AT THE BACK!!!
Nice location.The staff were very friendly and supportive. The room was spacious and good for work. Love to come back again.
I liked the price and location phenomenal and very close to everything. Can uber for around $5-10 every from this location. The only thing that was not the best was the fact that they were doing construction work in the lobby which is not that bad and did not affect our stay very much at all but we did hear some pretty loud street noise early in the morning at 6 am on Saturday morning from the back alley as our room was located on the 3rd floor and south side.
- Very convenient location - Bed fairly comfortable - Lotion, soap, and shampoo/conditioner provided were of good quality - Furniture worn, iron burn on the dresser, battered lampshades, etc - Rusted drain in bathtub - Large gaps between bath fixtures and shower wall tiles - Air conditioning was bare minimum for Washington D.C. heat - Thermostat not easy to set--or not responding - Rooms at back of hotel look out on a very nearby office building and an alley where the garbage is collected between 5 and 6am. - No sheer curtains for privacy on windows (which face alley and nearby office building) - Could hear conversation in neighboring room - No breakfast of restaurant (though some choices nearby) - Lobby was completely under construction with no air conditioning and certainly no kind of lounge area
The staff was veryhelpful in getting me knowing the city. The bathroom maintenance in many rooms are not proberly done.
The staff was very kind and helpful although very young and not knowledgeable. The bed and sofa were nice. At the time of our stay there was no hotel lobby. There is no restaurant and no mini bar in the room. You also can hear the televisions of the rooms around you.
Excellent location. Boutique hotel feel. Room had a street lamp shining right into it and the shades were poorly designed keep the light out during the night.
The hotel was within walking distance to all of the big DC attractions. (A 10 minute walk to the White House). There is also access to the M (subway) super close by! We were very impressed by the friendliness of the employees. Every time we left or returned to the hotel everyone at the front desk stopped to smile and say welcome back or have a nice day. We also needed additional bathroom products and were impressed when a member of housekeeping brought everything we requested within 5 minutes, that is great customer service! Our only complaint was that it was very noisy. The hotel is adjacent to a pub Mackey's. We were given a room on the second floor and could hear every conversation taking place on the outdoor patio. Not so bad at 8 pm. Very irritating at 1 am.
A Kimpton stay is always worth savoring and the Topaz is no exception. Conveniently located on a quiet street just a block away from Du Pont Circle, its plethora of restaurants and Red Line metro stop, couldn't be better positioned. One of Kimplton's older properties in DC, its age is beginning to show but the rooms remain very comfortable with well functioning AC (important in this city) and comfy beds and linens. The people at a Kimpton are always the best, and the Topaz staff don't disappoint with helpful tips and recommendations and a willingness to pursue whatever you need. The tight lobby and now fading décor reflect the early days of Kimpton's rapid expansion in the District. The Topaz is a very intimate, boutique hotel that fits in well with the quiet residential neighborhood. Rooms are surprising spacious and physically comfortable, but well-worn and in need of an overall rehab with an attention to technology and access to electric and USB outlets, particularly around the desk (where you still need to crawl under to plug in your computer!). All said, I'd easily stay here again for its convenient location when the price is right.
the location is near where my son lives- walking distance The air conditioning (rm902) seemed un able to bring the temperature of the whole space down. The layout puts much of the room a long distance to the cooling air. The sink in the bathroom leaves little space for the toiletries.
The room was extremely spacious and the front desk staff was very accommodating. I also like the general ambience of the hotel. Front desk comped my minibar purchase because of the door issues. I was disappointed by the level of upkeep associated with my room. The entry door was clearly broken. You had to yank hard and really slam the door to get it to shut and stay locked. My housekeeper left my room door wide open after servicing the room one night so I came back to an open door. All of my belongings could have been stolen but luckily everything was there. The AC unit wasn't functioning properly so the room temp was a bit hot. The lighting in the vanity area was burned out. Could have been great but this really took away from the experience. Also no HBO
Location, staff was friendly, room was spacious and luxurious. Price was good value for the area. Wish I could have checked in before 3pm, but they did try to accommodate me.
It's clean and well located. A pool would be nice, but for the price, its a fine place to stay.
It was perpect
Good location close to the White House.
Never got our chocolate chip cookies!
the location is very good, everything is great (the staff, the lobby, the rooms) no
I enjoyed our dinner although very pricey, but I expected that from a hotel restaurant . The bed by the window was awfully hard. The other was fine. Our TV didn't work and a maintenance man had to come 2 times and still was not able to fix it. I missed the debate I had plans to watch. I was already in the bed and had to let a repairman in my room twice and he was not able to correct the problem. The faucet in the bathroom was stuck and wouldn't open for cold water. I complained, but who cares, I had already paid. Staff was snotty and impatient.
Very nice buffet, unobtrusive and efficient stay. Would use the facility on next trips. Lacks small "essentials" shop sent next store for a newspaper.
Good, friendly staff, very nice room, clean facilities. Service at breakfast was slow.
Had an excellent stay at the Doubletree. very clean rooms and friendly international staff. the French toast with bananas is divine. it's close to all the historic sights.
clean rooms, comfortable beds, a+ for the staff. The thing I liked the most was the breakfast. The closest metro station is a bit far. Anyway the city center is at walking distance.
I don`t understand a system of payment. On which grounds 30 USD was debited from my banking cart? When 100 USD ("accident pledge") will be returned? My e-mail isn`t answered.
Very friendly staff.