Very clean! Cool vibe. Great location. Incredible breakfast included. Very amicable staff.
Don't leave the hotel after dark.
This hotel has everything you need and is located in the middle of san Jose with easy access to transportation and all the downtown museums.
The staff When we got to the room we didn't have power for the lights or the ac so I called downstairs (the phone worked) and they informed me you have to insert your keycard in a slot by the door to get power. Weird but ok, I'll play along. After a couple hours of trying to get the ac to work and trying to sleep without it, I ended up calling the desk and having them take a look. They couldn't figure it out and moved us to a room right next door, which was an upgrade. The staff was great and helpful with the situation but the new ac didn't work much better. All in all, not a bad hotel. Great location, there was free breakfast we didn't get to enjoy, they opened my bottle of wine, and took great care of my complaint. However, there was a lot of construction which was a little weird to deal with and the ac is a huge thing for me. From the north and my house is constantly freezing.
Clean (like, immaculate!), pretty and comfortable. The perfect place to spend a night or two. The staff was friendly, the food was good, and the atmosphere was very peaceful. Walking distance to shops, downtown squares and panaderias. There is a train that runs behind the property a couple times a day. It's not too loud and we never heard it at night, but important to note for people who are really noise sensitive.
Nothing to Like They over charge you when you get there for stuff that you didnt even hear about it.
Security and breakfast Charge for guests or company that's outraging
I stayed for 9 days the room I was in had BED BUGS I conplained several times at the office, i will not come back again.
Clean, friendly, secure entry, free breakfast/wifi/computer, not too far from everything, helpful. Near train track, but only runs Mon-Fri.
When we showed up at 2:30 in the afternoon we were astonished to discover that they had given our room away even though we had paid a week in advance. They did however pay for and take us to Hotel 1492 which met our needs and was in a better neighborhood.
Location, price, food, staff I think they discontinued the good cheap drinks unless you are playing
Front desk staff was nice and friendly. Room did not match photos at all. AC did not adjust so it was either freezing or hot. Lamps didn't work. No window in the room. Whole hotel hasn't been updated in over 20 years at least. Water from the shower shot everywhere but where it was supposed to. Sheets were stained. Not a good experience at all.