Location Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning. I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.
The hotel was clean and upgraded. The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
My room was quite dirty, the toilet seat had something nasty in it, the table had years of dust,crumbs and scum under it. Our sheets had holes in them. Overall was very nice, most people were obviously there on business so I felt out of place not In a suit .
Clean, decent amenities. Staff was friendly Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
The rooms are very small, the water pressure in the shower was extremely low it took me 30 minutes to take a normal shower when usually it takes me 10 minutes. It is very unusual to when the room dose not have a lock on the door I find that out after walking in to the restroom and embarrassing myself in front of my coworker room has two beds that means there is more than one person sleeping in your room that one person doesn't have to be a family member this case you was my coworker
I booked a double room but was given a single.
The room was clean and modern and quiet The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
The bed was comfortable, the cleaning girl was very nice and helpful. The hotel was much overpriced to begin with and as we checked in, we were encouraged to upgrade for an extra $70 per night for something that didn't seem like an upgrade. The room itself was not luxurious by any means. We felt that it could get away with anything because it was right downtown. The long lines for both check in and the "continental breakfast" were not convenient.
Location Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
Great stay at the Hotel Nikko, definitely pay $25 for access to the pool and spa.
They charge you extra for the health club, which is not that great - I found that to be offensive!
The room was quite nice. The staff was very curteous and helpful. The location is convienent. The price was reasonable. The pool was only available as part of the health club which annoyed me.
Beautiful interior design Expensive vehicle stay rate. Small room
Location Fees for Internet and gym. Additional fees for more than two adults.
The bathroom was nice with shower and tub. The indoor pool and Hot Tub were great for relaxing after visiting the sites. There was $25 per room charge for use of the pool/hot tub but this was small price to pay for this feature. Aggressive panhandlers all over the city.
Location, friendly staff Thin walls, cold pool
location fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.
I found the staff very friendly and accommodating. I would easily recommend the hotel to others.
The room was smaller than what I'm used to, but very comfortable. The bed was plush, with high-quality bedding. Good shower and toiletries, fast elevators, comfortable lobby The walls are quite thin, and because the toilets are vacuum toilets, they are louder than average toilets, and you can hear everyone flushing. The bathroom door is also a stylish (but not noise-blocking) glass barn door, so if you are sharing the room with someone, they will hear everything that is happening in the bathroom. There is a $25 fee to use the gym and pool, which I was not aware of when I booked the room.
Excellent location Good pillows, bed & linens I had a queen room, very small No remote control for the TV Long, long checkin/check out process. Gym in not complimentary
I was very happy with the hotel, location in the city, the service & the staff. I couldn't stay longer.
The rooms were clean and the safety measures that were in place allowed you to always feel safe Parking costs $62 a day. I know it is expensive in the city, but what a racket!
Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Loved the location and hotel's history. When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
The location, helpful and friendly staff, nice size rooms N/a
Cable car right in union square and the tour bus to see all of SanFrancisco nearby.
You buffet is good for the American but your Chinese options are not too good
Great location! Clean and modern room. Mattress was comfortable and the view was great! The elevators were very efficient too. The "hot" breakfast bar that was included was just pastries, fruit, heat n' serve cups of oatmeal, yogart, coffee and juice. When they said "hot" I think of eggs, breakfast meats and toast or pancakes. They should not reference their breakfast bar as a "hot" breakfast bar. The staff gave us the wrong directions a few times, just save your breath and time and just google it!
The staff was so nice and the location was perfect. Next to Bart station, cable cars, light rail, and restaurants. Breakfast was expensive but good.
Good location, Comfortable bed, Nice bathrooms. Easy to walk to local "tourist spots" I booked a 2 double bed room for my friend and i. And paid in full up front. non refundable. What i got was 1 king size bed. (Resulting in an awkward situation for my friend and i) I guess they arent sure how to hold a reservation? (After booking i was sent an email stating this could happen) but i still dont understand how i can request what i need, and pay in full. And be given something completly different... There is no parking at all. You can either park on the street and baby a meter, or you can pay valet 60$ a night plus 40% tax. (I was not made aware of this until the i was sitting in the valet) Just be prepared to pay alot more than what you agreed to before you show up. (Maybe this isnt a big deal for most, but i didnt feel like it was a good way to conduct business, and treat your guests)
The front desk was very friendly and showed us places to eat in the area. They gave us a comp breakfast and free mimosa's because it was our anniversary. Very happy with the whole experience!
Very nice rooms The club in the hotel across the street is open until 3:00 The noise from the club and street noise makes it impossible to sleep. We got to the hotel at 11:30. Room was not ready but the man at the desk said he would text is when it would be ready. Never happened. We got on our room at 3:30. Charge for wifi
Convenient to BART's Powell Street station and to the cable cars at Powell & Market. Breakfast option was expensive so I found alternatives in the general area.
The staff, especially the restaurant staff more friendly and attentive. We ate most of our meals at the hotel. The menu is limited. The food was okay the service needed improvement.
Friendly staff, quick check in, great valet ($55/night + tips) , comfy beds and pillows, 50" LG tv. Microwaves and refrigerators are an additional cost . But is recommended if you are traveling and are bringing left overs back for a couple days . The views aren't too great and it's a little more noisy outside unless you pay more for a higher floor .
Here is how: http://vasilinaorlova.tumblr.com/post/156824366770/filistinist-vasilinaorlova-unbelievable-my Please take your time to apprecuate the intricacy of the literary plot and its trajectory in the modern world. Best Vasilina
Old & tired Tired
Expensive mini bar, breakfast etc
Great food, staff and service. Valet took a little long.
Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.
Great vibe in the hotel bar. Room service was slow, found a hair in my food, ordered a Coke three times and never got it, was provided with only a comforter and fitted sheet on my bed, food wasn't very good.
The room and hallways where dark, the bathrooms are in bad shape (old and rusty), the tv was small and didn't have on demand. It used to be THE PLACE TO STAY in SF... Not anymore...needs a remodel urgently.
The staff and location were both excellent, the bar is also fun (and the reason I knew about the hotel to begin with). There sure are a lot of interesting chairs around! Room service was prompt and the food was tasty. The bed is comfortable and the rooms have pretty good noise control. The rooms are in dire need of updating. We stayed in a studio so the size was good, but things just seemed old. The walls needed touch up paint, the bathtub was peeling (about a 10'' section was missing plaster), the grout was stained, the hair dryer must be from 1985, the thermostat is old making it hard to control room temperature, the faucet was probably really awesome 20 years ago, but now it is difficult to get it in the "off" position, not good in a state experiencing a drought.
Room was nothing special the lobby and bar were cool The room was was average and bathroom was very old decore
Classy Good room service food Hidden cost for valet parking - $52 a night Hidden cost for a 50 cent aux cord - $100 deposit Hidden cost for more than 5 glasses ordered for guests House keeping failed to clean my room one day when I called them before leaving for the day specifically asking them to tidy up No Hot tub or pool
The bed was very comfortable. The room was dark with the curtains pulled closed. I stayed at the Clift this past weekend with my wife for a "staycation" away from the Oakland grind we call our normal lives. A few concerns with the Clift Hotel. When we arrived we were unsure about how the valet worked since there are no signs or "red jackets" (they wear black). We had to circle the block and call to find out what the deal was. It's also expensive, $52+ tax per night. Once we were in the Hotel we were told that our room wasn't ready, which was completely fine since we arrived 3 hours prior to check in time. We happily checked our bag and went for a stroll around union square. The problem is that the woman at the counter said we should expect a phone call with in the hour when our room was ready. We waited the hour and then another hour. No call. We then returned to the Hotel at 3pm and were told by the same women that it "should be ready within the hour."This would take us up to check in time...Finally at 4pm we complained and a manager upgraded us to a Jr. Suite and promptly gave us the keys. Sales Training: under promise and over deliver, not the other way around. Finally we arrive in our room and its pretty nice. It was on the 15th floor and the view was pretty urban SF high life. We were happy. The tub and painted surfaces were chipping and sup par. apparently this room costs $450+ per night, If I paid that I expect a little more attention to detail and quality. We dined at the Velvet Room, the Hotel's restaurant. We were offered a cold and breezy table next to the hallway leading to the bar but were happily seated in a lovely booth when we requested that. Dinner was delicious. The Redwood Room, their high shelf bar, is always crowded and all seating is reserved for $350+ bottle service. The common areas are nice, warm, and cozy. The room is three star. The overall experience is ok, we'll try another place next month and report back.
The location was very convienent. I chose to park down the street and save $30 for over night parking. Nice pillows and comfy bed. This hotel is really small the room was giving me an allegric reactions I could not breath, until we forced the window open. The shower curtain and shower smelled really bad. That was gross. I will not be staying here again.
I loved the large room! The space was great. Loved the airy feel.
Close to shopping and away from touristy areas like fisherman's wharf.
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
Desk service, cleanliness, wine and cheese, coffee and fruit
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
Wine and cheese reception. Location. Room decor.
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
Location is perfect and room was a good size
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
Since its remodel they have great rooms
We should get a discount for the noise inconvenience.
Love the new contemporary renovations to the rooms and lobby Always like space, just wish the rooms were a little bigger, but overall great value for a city where nothing is inexpensive.
Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet. Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.
Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE. The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.
The staff was great specially the greeters at the door and baggage handlers Location location location
The staff were very professional .
Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple! Parking rates absurd. Found a much cheaper garage on our own.
Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday. We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
Most of it is the location and the good value The service was not great very unpersonal
Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met. Nothing.
The location The staff wasn't very helpful at all. Requested to have our bags taken up to the room after a hour of waiting had to go back down and get my own bags.
It was totally worth the money in the location that it was in. I really like the old charm it brought out. Staff was very helpful and professional. Not an issue with me, but I do understand the complaints about the one elevator when there is two in the lobby.
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.
The decor was cool and the game room was a great feature. The walls were EXTREMELY thin...we could hear people talking in the lobby below us, and could hear every word people spoke in the hallways. That's my only complaint.
Moved us from our first assigned room which was musty and cigarette selling into a club level room. Service was above average. Hotel is not up to kimpton standards. Carpeting and elevators were frankly dingy. Room was average at best.
A bit cramped but functional
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
The staff is very friendly and helpful Poor ventilation in bathroom
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
All of the fixtures (bed, shower tile, bathroom sink, desk, desk chair, lights, desks, etc) were top notch. Room had water damage down the corner and smelled bad. AC didn't work well. Lighting was very dim and had to turn on all lights to make it decently lit. Front desk didn't tell me about the amazing adult arcade that's in the back of the building.
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Very clean hotel with an excellent staff.
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
Very upscale, attentive to guests. There are better values at comparable hotels.
Great service. Excellent facilities. Great room
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
The attention that most of the staff display for you The wait time in the dinning room
Location, furnishings (wonderfully comfortable beds!), friendly staff
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
Loved the location to union square and rooms were clean and comfortable
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Perfect place to stay for all the important sights Trolley stops in front and goes right down to Fisherman's Wharf for great food and Terrific views, Lori's Diner is a few doors away with great food, Walgreens on the corner. All
The staff was great. They were very friendly and helpful. The location was also fantastic and the noon check out gave us a little additional time to explore the city without worrying about our bags. I would definitely recommend.
Bedroom was clean, furniture appeared recent. Location was reasonably convenient. Room was claustrophobic - barely room to walk around bed. Paint was fresh, but clearly covering 100 years of obvious wear. Musty smell. No air conditioning - couldn't get room quite cool/dry enough to be comfortable. Bathroom was dingy, marked up and had seen better days, and it was hard to squeeze into toilet between sink and wall, even then, wedged in by shoulder-level toilet paper dispenser. Plumbing noises from adjacent units were loud. Weirdly shaped closet with mismatched hangars that were falling apart.
Last minute booking. Great price! Pretty extraordinary. Prime location!
Staff very nice and professional Rooms are just too small especially for price.
Reasonably priced, friendly and accommodating staff, coffee/tea available 24/7. Great wifi, mini fridge in room. Great water pressure. They updated all the right things. Coffee maker/microwave in room would have been an improvement, but not a sticking point. The service at Luques can be slow, but the food is good.
Great location, good price, comfortable, professional, courteous staff. We had a room on the top floor, which was clean and quiet, with a ceiling fan rather than AC. Despite typically being a light sleeper, and expecting issues with street noise, I slept better there than I have anywhere in years, not really sure why (could have been the 12+ miles walking each day in wonderful San Francisco). The hotel is in Union Square, with its incredible shopping and conference centers. Chinatown is about .5 miles away (and a very steep hill), and Fisherman's Wharf about 1.5 miles; a fun walk if you're up for it (but Uber is fast an inexpensive, especially the pool option). If you're looking for a plush, modern American experience, this isn't it. If you're looking for an affordable, comfortable, centralized location to explore SF, or attend a business conference, this is a great choice. Rooms are small, no air-conditioning (though not really needed) and there was no real work surface for a notebook. Not a place to get work done. Bathroom was dated, but functional. There's no fitness center in the hotel but you get free use of a health club around the corner with lots of good gear and yoga classes, which were great. There's no coffee in the room, but there's a 24 hour a day brew available in the lobby with cookies I found impossible to resist. Wi-fi is free and fast.
Nice historic hotel in a great location. Friendly and informative staff. Room was small but we got one of the rooms on the top floor and the ceiling was about 15 feet high. It made the room seem much larger. There is no A/C in the room but it was comfortable with the ceiling fan and the window open. I liked hearing the sounds of the city in the evening. The city "noise" did quiet down during the night and had no problems sleeping. This hotel was recommended to me by my boss. He stays there every year for a reunion with college friends. I have not problem passing on the recommendation.
It was a very nice family hotel with an interesting history. Well located right off Union Square. The hotel staff were all very nice. Though we didn't take advantage of them, the bar and restaurant both seemed nice. The weather was cool and the hotel had the boiler running. Our room must have been 80 degrees and no way to shut the heat off. We were on the top floor and the hotel staff offered to move us to a lower (cooler) room. The second floor room was just as warm. The rooms really need local control of temperature.
Great value! Great coffee/tea/water and they extended our checkout by 2 hours to accommodate our plans. Very nice. And BOGO cocktails for a night! Room is small but doable (without children).
Everything was clean and comfortable. The staff was kind and attentive. Location was perfect. Concierge was helpful. Absolutely would stay here again when visiting San Francisco. Breakfast wasn't included, but actually was delicious in the cafe downstairs.
Great location for shopping and restaurants. Friendly, welcoming and helpful staff. Complimentary coffee/tea, cookies, fruit, & lemon ice-water in lobby.
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
Location and decor.
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
Windows face directly into office building just 10ft away. People in the office can see directly into your room
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Close to everything with all the conveniences yet subdued and relaxing. Staff were attentive and available. The restaurant /lounge was a great venue to unwind
Great staff, newly remodeled rooms and location was perfect. Nothing
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Great location, cool decor, friendly staff It's older and in a loud area, elevator was creepy
Great location, modern decor, and cozy spot to relax in! Our new favorite hotel!!!
Loved the boutique vibe that the hotel has, it seems SF is lacking modern hotels that are similar to the Ace and plentiful of tacky hotels. The decor is very minimal, with concrete floors- it feels similar to a loft you would want to live in. The restaurant downstairs had a really great brunch and the staff were very friendly. The actual location is pretty central, so it's not that difficult to leave the touristy area of Union Square. There wasn't a mention of the $45 (plus tax) for the valet. So that got a bit expensive. You also have to call 30 minutes ahead. The shower is also a lukewarm temperature. And a bit difficult to work with it being stuck.