It was clean and the staff was friendly. Breakfast was good but the same as most other hotels. Beds were not very comfortable. The shower had weak water pressure and was very difficult to get to a temperature between too hot and too cold.
Terrible cigarret smoke stench all throughout the hallways which seeped into our room. Need to have a better handle on guests it was not inconspicuous at all it was blatant and very intrusive. Room was like a jail cell maybe 10 x10 for $100 per night.
I can't find anything negative about our stay. The bar/restaurant inside the hotel was real nice, it meant we didn't have to go find food elsewhere. Room was well appointed, quiet. Furnishings were relatively new. Water pressure was great. No problems with parking. Staff was friendly and patient. All around good place!
Beyond the expensive Park and Fly part of my experience, the rooms were clean, aesthetically pleasing, quiet. I didn't try the breakfast. Parking was fine, our car wasn't broken into or anything. CJ the shuttle driver is a gem. Overall, however, I absolutely would NOT pay the heightened fee to stay at this hotel, and wish they had been more helpful and clear. I chose to stay here because I was flying out of Logan for a trip for a week. I live in Vermont, so driving down to Boston to catch a 7am flight is a stretch, so I looked into either parking at the airport or a nearby hotel that would allow me to park my car, stay the night before my flight, and leave my car there during my trip. The Best Western Adams Inn appeared as though it was a hotel that would allow me to park my car, stay, and take a shuttle to the airport. The website was a little vague about the "Park and Fly" option- I wasn't able to discern whether I could stay for one night and leave my car for a whole week. I called the hotel and spoke with a male employee at the front desk, who was very abrupt and unhelpful. I asked about the Park and Fly option and if I could just pay for one night and then keep my car there for an entire week, and if it was the price I was seeing online- he said "That's what park and fly means." A little annoyed but feeling assured, I booked it. When I arrived at the hotel, I was informed that if I wanted my reservation to be Park and Fly, I would have to pay the "Park and Fly" rate- that is, not the $129 that I had booked through Kayak and double-checked with the front desk, but rather $260. Stunned, my boyfriend and I agreed to pay, because we had no other options. It was pretty clear that the "Park and Fly" rate wasn't elucidated on the website for a reason. I would not have paid $260 to stay here. I would have paid the $120 to park at Logan for the week.
Room was small but comfortable but I was right next to the laundry room so I could hear the machines going through the night. Also a lot of the guests' children were running around and loud throughout the night. Other than that it was an okay stay.
Free shuttle to airport. When I got there, the manager told me there was not a room reserved for me. I was asked to call Kayak to check my reservation information. With the help of Kayak, the hotel staff finally found out that it was their computer system's problem. I was told that my reservation went together with another person's reservation into their computer system, and both of these two went under another person's name. When the person arrived the hotel, he cancelled the room which should be under my name. The hotel staff apologized and gave me a room after that. I asked for the shuttle to the airport the coming morning at 4:00 and was told it was full. The staff arranged the the shuttle at 3:00 am for me and offered wake-up service. However, I did not get the wake-up phone call in the morning. I told the staff about that when I checked out and got some apologies. The room was clean, but there was something black on the toilet seat. AC was aloud, and I had to turn it off to get some sleep. This was the first time I got so disappointed about a hotel. Got one word for the hotel, which was unreliable.
Desk staff are friendly and attentive. Chris has been on duty on both of our visits, and I appreciate that he remembered us on our second visit. The suite is very roomy and comfortable. The regular room was also nice, and the rooms are very clean. We didn't like being so close to the restaurant and bar in room 108. Next time we need to let the desk staff know.
Waited an hour for airport pickup when told it was 20 min, no courtesy call. I checked 45 min in, and no warning about how much longer it would be or what the delay was. Heater wouldn't turn on, and I had a cold. One bed had a comforter, the other one of those faux wool blankets - had to put then both on one bed to stay warm. Weird square pillows, like a couch throw pillow rather than standard bed pillows. Terrible water pressure, not very warm shower. One of the outlets didn't work, for charging my phone. Loud - very thin walls.
The room was perfectly quiet. The restaurant was nice, food and service were good. The airport shuttle is very handy. Nothing. Great job.
The location is good with speedy service to the airport. The hotel restaurant was inexpensive and delicious with an outside deck. That was wonderful! The walls are thinking so you can hear neighbors clearly.
Friendly, helpful staff, comfortable bed, food was tasty (both breakfast & restaurant) In an ideal world we would have had a pool/hot tub and been located a few blocks closer to the train station. Minor negatives really only noticed because everything else was so great.
Waterfront room Accessibility and noise from other people and staff at all hours of the night.
Brand new hotel Staff are not up to the W standard
Clean, comfortable and in a great location Lobby extremely loud
location, comfort, quiet overnight parking does not have to be this expensive
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
I found the overall experience of staying in the W very relaxing and comfortable.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
smooth operation small breakfast restaurant
Fitness suite No information about how to get shuttle at airport; in the low rent disrict
My 16 year old daughter and boyfriend had tickets to the Celtics game and the drive home to Stamford, CT was to long that time of night so I found this room on booking.com and it suited its purpose. It is about 2.6 miles from the TD Garden but it is in somewhat of an industrial area. But if you are looking for a room to sleep in and a great Continental breakfast...it suits the purpose.
The service was excellent!!
Very nice and quiet . Only thing is about heating system in the room ( noisy)
Confortable. Clean. Particulary convenient location for my trip. There was not water available at the room nor the breakfast area during the day.
Carlos at front desk was very responsive and great - promptly changed our room to snother floor after we alerted him to heavy smoking odors on floor that wafted into our room and permeated elevator. Carlos came up quickly, said noticed the heavy smoke as soon as he arrived in th hallway. Round suite on upper floor was very nice with french foor separating sitting area with pullout bed - plush, updated, and clean - nice toiletries. Free parking and location near colleges we were visiting was the dras for us. Breakfast had hot selections and staff kind but mediocre in flavor. Cleanliness inside did not match lack of cleanliness and debris outside or trash areas issues. Not a good area - best to jump in car and eat breakfast elsewhere.
Breakfast was good.
I loved the continental breakfast every morning. Good selection, good hours - great way to start the day. Not necessarily the hotel --- but Boston itself and trying to find your way around with the one way streets etc.
Morning breakfast was tasteful, the staff pleasant. However the noise level surrounding this hotel was horrendous, got no sleep at all. Noise level, combination of construction nearby which continued thoroughout the night, as well as ambulance sirens intermittently. It was a one time experience which I will not repeat.
First impressions we're excellent and that didn't change throughout my trip. The room was nicer than expected and perfectly cleaned. The front desk staff were very helpful, courteous and even helped me set up my Uber app (if you don't have it, you have to get it...perfect for Boston). I book into Best Westerns a few times a year and will definitely book into the Roundhouse on my next trip to Boston. A personal note: Thank you to all the staff at the Best Western Roundhouse for making me feel at home. -Joe Not exactly centrally located, but the inexpensive transportation made it a wash.
The rooms were nice. They over booked and messed up my reservations, so I had to settle for a king bed with some gassy girls.
Paid a little over $100.00, and no valet fees seeing as how it is self parking. Free breakfast.
convenient shuttle route to take the train I had 2 reservation for one night and one week, when my second reservation started the hotel made a mistake and cancel my reservation for no reason, apparently "someone" cancel the reservation, the Manager (Kellie Pabst) didn't know who and when did this cancellation. She wanted to charge again for the one week reservation, I had to call Expedia to have a solution, because the Manager didn't want to do anything. I had to wait 4 hours to solve this problem, but the manager didn't seem worry about it. She treat me very unrespecfull
closeness to the city next to train tracks, couldn't sleep the all night due to the trains passing by
Water was leaking from my bathroom ceiling.
remote control did not control the t.v, we were in a handicapped room, so once you were in bed, how does a handicapped person change the channel??
Very unhelpful and inexperienced front desk. I booked a double room and they tried to give me a single. When I went back down to correct their mistake they tried to tell me they were sold out. The shuttle took 2+ hours to get to the hotel. There was a train right next to the hotel that kept us up all night.
Difficult to find an hotel in Boston area, with acceptable fare . Comfort Inn Boston do propose it at a "regular" rate. Hotel near train tracks. Train noise during the night. Extra 3 $ fee to pay in addition to booking.com rate. I think I booked twin beds , but Comfort Inn didn't get the request.
The staffs are very nice. Our room was very noisy from 5:50am to 12:45am every day because it's next to the Tline metro track. The train runs every few minutes, very annoying.
Comfortable bed! We waited for airport shuttle 45 minutes, called hotel several times and they said it will be coming... Didn't show so we then took taxi $37.50, good thing hotel paid for it. All kinds of debris in front of hotel.
the internet and the shuttle to airport
The shuttle to the metro The smell of the room as if people do smoke there although it is none smoking room
For me having lived in Dorchester for many yrs and recently moved to the country, it is super convienient for a wkend getaway.
Location was really good. Paid $179 per night and the hotel was clean but they def had the online prepaid rooms booked in the "economy" rooms. The staff was very friendly and super accommodating Walls are paper thin! I heard the couple in an adjoining room slam a door at 4:45am and they fought for HOURS. I could hear them like they were in my room. I was alone with two kids so I didn't want to call down and aggravate the situation more so I went down in the am. Luckily they checked out and the manager offered us dinner or transportation to the city and also advised she'd make sure the next neighbor was quiet. It wasn't their fault AT ALL. They can't control how guests behave or misbehave but she was truly as accommodating and apologetic as she could be. I might consider staying there again if I requested quiet neighbors (which is a super late check in) or if I brought ear plugs. Excluding that incident, the hotel was clean and manager and staff were excellent.
Extremely friendly, very helpful staff. Everyone we encountered Beds were just a bit uncomfortable.. But that's our taste. Pillow top mattress was s little too soft as we're pillows. Again, just our upreferences. We did not have a car, but you would have to pay for parking if you did. Not ideal, but seemed to be the theme around town.
the breakfast and friendly service
Value for money
Easy access from highway and quick cab ride into downtown Location near hospital and rehab patients outside surrounding hotel
Location and the staff were so friendly and helpful.they offer free shuttle to the airport and to the shopping centres and the free breakfast was so nice Actually nothing
Good welcome, big large room, little far from the center with no subway.For good walker! Sheets of the bed were torn. The breakfast was not varied and poor quality
Staff were mostly helpful, rooms was large and clean, breakfast was a great selection, had no problems here at all. Ambulance noise. Dealt with this by having the A/C on all night.
The location of the hotel. 1) Parking Charges (Other hotels are offering free complimentary car park)
Clean, spacious room; well equiped and organised hotel; free shuttle service to downtown, business unit (internet) and breakfast are the fine aspects of this hotel. Some personnel at the reception desk lacked patience and friendliness. The price for parking should have be given at the website.
The location was great as far as getting in and out of Boston itself. The Cuban restaurant attached had great drinks and great bartenders. Was hopping on a Saturday night when we returned to the hotel. The hotel staff, upon check in, had great suggestions and ideas for places to eat that were nearby where we would be going. Overall, I would definitely stay here again. Also, a continental breakfast was available, free of charge, each morning. A bonus. The neighborhood was shady. You wouldn't want to be out walking, alone, at night. The convenience store on the corner was full of bums. The hotel, itself, was fine, however, I was a bit unhappy that our room wasn't cleaned when we came back at 2:30pm. Other than that, all was good.
The room was great. Great deal for a King Studio Room.
We received superb service and were very pleased with our room. Upon arriving shortly after 7am, we were offered a free upgrade to a suite so that we could 'get some rest.' Everyone on staff were friendly and anticipated our needs. The room was comfortable and clean. The location of the hotel is a bit dicey. While waiting for the bus, we say several drug deals take place. To avoid this, we subsequently caught the bus on the other side of Boston General on Mass Ave.
Room was fine. Internet was reliable and quick enough. Would be a good choice if you are driving but don't want to be as far out as Revere etc. The biggest flaw to this hotel for me was the shuttle. When travelling through Boston, I limit my hotel searches To those offering a shuttle. Unfortunately, this time I booked in a rush during a flight connection and the site I used didn't make it clear it only ran shuttles until 8pm - although after 8pm would be when a shuttle is really needed over public transport. Also, during the day, the shuttles are not frequent enough. I will not stay here again, just because the shuttle service is not sufficient. If I'm paying taxi prices, I may as well spend more on a different hotel. There are a lot of sirens, so if noise bothers you that might be an issue.
The staff was great and very helpful! Rooms were nice and clean! Location was not good for us other than it's proximity to the subway. Lobby, breakfast and bar areas were dirty but rooms were clean!
There was an employee at the front desk (not the one who checked me in) and she was extremely helpful in telling me where to go to catch the subway. She was worth the stay! But sorry I do not remember her name. The shuttle service from the airport was horrible. The instructions of the pick-up location were terrible. I had to call the main hotel phone number which took me a few minutes to wade through the automated service. The driver did not see me and left. When he picked me up he said he didn't speak English. But the next morning, he was speaking English very well to the front desk employees. The employees I spoke to on the phone from the hotel were rude and patronizing. I would not stay here again in order to catch the shuttle to the airport.
I like the shuttle to/from the airport. The convenient access to JKM/UMASS T station.
I stayed here a year ago and the renovations to the rooms from then to now are wonderful. Room was clean and crisp. Would be nice if the room had a fridge though. Unlike the other two Double Tree's in the Boston area this one has a shuttle to the airport and it will also shuttle you to the downtown area making it convenient for sightseeing. The other two look more elegant but I would pick this one for those two perks the others don't offer. At almost $300 for one night it was too expensive - being a holiday week and the big rowing event in town I think it's called price gouging. Also the people at the front desk could have used a bit more training and should be taught not to mumble when they talk. And after my stay I've called 3 times trying to inquire why the charge on my card is higher than my receipt. First call to the front desk they hung up on me, second call I was put on hold and they never picked up again, third call the phone rang 17 times before somebody picked up - he gave me an explanation that made no sense. I will try one more time this week before filing a formal complaint.
Comfort and cookies Can't even get a free coffee in the lobby unless you get a buffet....
Deli/cafe staff was a little uppity
Location was convenient to the T (subway) and bus line. I know there is a park close by as well as the JFK Library. I didn't get to see much of anything due to frigid temps. I had to check out a day early due to an impending blizzard. Laura, the office manager was super helpful and authorized a refund. There is a cafe right on the lobby. Food is so so but convenient if you want grab something quick.
Room was clean There are many things about this hotel we did not like. For starters the manager Mohammed was not very helpful at all. He did not even point us in the right direction to find our room. Also I think it is rediclous that we had to pay $12 dollars to park at the hotel when we are staying there. It should have been included. Also since we paid $120 for the room breakfast should have been included but we were told we did not qualify for the free breakfast in the morning. We will be visiting boston again in the very near future but we will not be stayying at the double tree on Vernon st off of exit 15 in Boston. I would not recommend this hotel to anyone mainly because the staff and manager were not polite and were horrible at their jobs. I hope other double tree hotels are not like this one.
I didn't like anything there. The staff were not professional. I will never recommend anyone to stay there. The staff were rude. We didn't have towels. We called for it and it 30 minutes to get it.
The pool was closed for renovations and we were not informed in advance. Had we known, we would have booked our stay at another hotel for our getaway
Newly renovated ... fantastic bathroom and shower
View and free shuttle to downtown
Great stay. Had an event at Seaport World Trade Center. Would stay again
I thought the rooms were small especially for a family of four.
Everything was perfect! Great service, brunch was delicious! Gym was Great too. We had three friends stay in two double beds. When I booked it I couldn't find 2 queen beds. Two doubles were a little small, but they were comfortable.
"Full-service", with convenient tip-inclusive billing. This eases a minor business travel headache. Great location and facility.
The location was good to see Boston & get to our cruise. Wedding music was loud & heard on the 6th floor. You should have better toilet paper & kleenex.
The Seaport Boston Hotel seems to have been recently upgraded, as the rooms are quite modern, comfortable and well maintained. The bed was very comfortable and I appreciated the bedside buttons to set the door to privacy, and turn off the lights. I was also impressed by the hotel's environmental focus. There were two bins in the room--one for trash and the other for recycling. The customer service was great and I also liked that tipping is not allowed. Gratuity is automatically included in the restaurant (just 18%) and the doormen do not accept tips for helping with bags. I also used the business center and was surprised to find that use of the scanner, copier and printers was free. I was able to print documents for a presentation for free. I had a great experience as this hotel and would highly recommend it to others. I don't have any criticisms of this hotel!
Everything was on point. The early check in, house keeping, room service and friendly staff made my stay awesome and I will be staying here again most definitely when visiting from L.A.
Excellent staff, a very comfortable room, and convenient to my conference at the Boston Seaport. The facility is very, very clean and modern. The bar was nice with a fireplace. Starbucks in the lobby is a plus. The valet parking was quite expensive. Luckily, the bellman told me the garage was around the corner, and it saved me $11/day or more.
Parking. There was plenty available, however 64 dollars to park overnight is entirely too much.
Nicely designed lobby and rooms. Service was great. Everything in room item cost extra Cost of parking was high.
Hotel was nicely decorated in a nautical theme......a mix of modern and whimsical tht worked well, particularly in this location. Housekeeping staff and room service.......5 stars. The only problem we encountered occurred at check in......which was close to 3:00am. After flying all day we finally arrived,in the pouring rain. the parking attendant was so engrossed in watching a movie on his phone tht another employee had to bang on the glass......then actually open the door and tap him on the shoulder to get his attention. unlike other better hotels, he did not hold the door....or help us wth luggage and packages. We were exhausted. Unfortunately, his command of the language was almost nil. I spelled my last name (happens to b a common name) but he could not understand wht I was saying. He asked me to fill out my name info......next, they did not have the type of room we were promised. Again, communication was a HUGE problem.......at 3:00am !!! my daughter kept saying ........sofa bed........and King bed. The desk clerk kept saying no......no......no. I asked for the manager. They said.......no manager.......no supervisor. Finally, after much.....way too much conversation.......they gave us the room we were promised. an hour later, another desk clerk apologized for the mix up and offered us free wifi . From there on everything was good with a very few glitches. Concierge not helpful. A few staff absolutely cannot communicate with virtually no command of the language. Bellmen were NOT helpful other than to get our car. They don't open doors.......don't help if you have packages........concierge also not real helpful. Gave us misinformation re trolley tours......not particularly friendly or helpful. Cleanliness, pleasant decor, overall good service and better prices......all good reasons to return. Housekeeping staff.......5 Stars!
Great hotel Wish a continental breakfast was included in price.
I called a week in advance and spoke to Kristen about acquiring a room with a water and city view. She made it happen with no charge or hassle. Thanks Kristen for making our weekend extra special. Charge for wifi and walls a lil thin. Neighbors naughty time was quite audible.
hotel and room was very nicely decorated. wifi should be included for what a room costs
Loved the room, the bed was amazing, and the sheets were too. The view from our room looked directly at 10 HVAC units, so there wasn't much of a view. A cover over them would've made looking beyond them easier. Each room should include parking for one car, having to pay to park on top of what you're paying for the room is absurd.
The bed and shower were great!!! The pool and hot tub was busy
Clean, beautiful architecture Staff were unhelpful, argued with me about SGP and then realized they were wrong, didn't offer standard things that I get being a platinum member staying 60+ days a year there. Very unprofessional all around.
Beautiful lobby and rooms very comfortable. The Westin beds are always wonderful And the shower was amazing. Room location terrible. No view.
Everyone is so professional and eager to help. When i mentioned to Michael the bellman that it was my friends birthday that brought us in to Boston, we came back to the room to a complimentary bottle of wine and perfect desserts. That to me is outstanding attention to detail when creating an experience for your guests. the parking garage seriously needs someone to guide you through it. what a maze!
Wifi isn't free - it's $13/day, minimum.
Everyone was nice and helpful and efficient! The walls are a little thin so you could hear people getting in the shower and doors closing.
They had a nice gym and pool area for working out. The staff is horribly rude and is pretty much incompetent. The first room the have me already had people staying in it. You can imagine the surprise on both our faces when I opened the door.
Room was cozy and bed was comfy. I would like to have an exhaust fan in the bathroom along with a night light also in the bathroom. Perhaps a board in the lobby of what might be going on in the city or in the vicinity. When we were there fireworks were set off at about 9pm, it was Labor Day weekend. If we knew in advance, we would have gone down to the waterfront to view them.
The hotel was easy to get to, and had parking on-site (not free, which is the norm in Boston from what I'm told). There was a nice restaurant on-site, and a Starbucks for breakfast in the morning. The room was very clean, and the bed and pillows comfortable. You couldn't really walk anywhere from the hotel easily, and Boston is a very walkable town. There were no other options for breakfast other than Starbucks in the lobby, except room service at an outrageous price. The wi-fi was not accessible--we could have called the desk, but didn't bother. There was no information in the room with instructions. The shower was so weak it took twice as long to rinse off, unless you used the hand-held massage shower which took your skin off. Local phone calls were not free which is ridiculous. Bottled water in the room had a price tag on it. I was afraid to use the soap in the bathroom for fear it would cost extra. I do not like being "nickled and dimed." The little amenities should be free. Will look elsewhere for my next stay.
I lked everything. Was greeted by very friendly Front Office staff on arrival. Was given lovely warm cookie which was a lovely touch. The doulbe room was huge as was the bed and en suite. Loved everything about the place and the people too. There was nothing i did not like about this hotel
I liked it very much. Comfortable, very good location, clean. An improvement of breakfast is necessary, concerning food variety.
The front desk employees were very friendly and helpful.
We loved being able to walk to theatres and restaurants. What's more, the T stop is right outside the door.
The beds were conformable and a spacious room No mirror in the actual room close to the beds. There was no mini fridge. And a pool in the hotel would have been good
Location"iffy" at night
Location Expensive parking Rude staff Noisy location
reception staff (the ones I interacted with most, as I didn't eat in the hotel) were excellent. nothing really it was fine.
The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to. When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.
Welcoming staff with a warm cookie, extra cookies provided after a long snow filled winter walk. Lobby/lounge area very comfortable parking extra at $43.00 for 24 hours was a bit much
very convenient location. Valet parking and doorman were great In 2014 the lack of free WiFi is unconscionable. We had reserved a room with 2 double beds--for a Mom and teenage son--and they only had a king available and had to give us a handicapped room. The wheelchair accessible shower was less than ideal.
The front desk staff was excellent Considerably over-priced
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
location value for money
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Great location with warm and welcoming staff. Hold level was excellent.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
Good upmarket hotel at reasonable price with helpful & friendly staff
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
the rooms size and style
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
Great location, good hotel. They should have a kettle in the room.
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
the parking attendants were very courteous . reception staff were very courteous too.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
restaurant was closed for dinner & breakfast
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
Friendly professional staff. Free breakfast buffet. Free wifi. I've stayed here before for business. Something always wrong...one time the heater broke. Another time the shower head was too low, like it was installed for a midget. Another time there was a weird stain on the heater. Sometimes the room has bad wifi (hotel has a few dead spots). No room service. Hotel used to be a motel that was later enclosed. So the hallways are as cold as the outside. Strange place.
Those beds and pillows are amazing. Had to take a look at the brand so I can buy one in the future when I move out Lol. Free breakfast too The bathroom needs to be redone the sink is in the room. For the most part it's fine for a quick night or two.
The staff were extremely helpful, the drivers pick you up and take you to and from JFK u mass train station, the front desk answered all my questions and were extremely friendly and joked around like they were our friends. Location looks a little shady but had no problems at this Ramada, all around an enjoyable visit l
Personel at front desk and shuttle driver No area for people to really go to wait for 3:00 check in. Vacuum cleaner left in breakfat area. No bath plug to allow one to take bath. Dirty in room. No cups. Dirty carpet. Broken bar in bathroom that should have been repaired. I asked for wake up call that didn't happen. I wanted to take 4 am shuttle was told it was full. Took 5 am. Big traffic congestion at Airport. Lucky. It would have been nice to have better directory of a available places to eat or go to within walking distAnce. I would not recommend. Even paying less money. I expect cleanliness and basic services
The free shuttle too and from the T station was awesome! Made the vacation so much easier, and all the drivers and front desk workers were really friendly. Also close proximity to a bowling alley and restaurants were nice for when we didnt want to go far from the hotel. The room was dirty... found mold in both the mini fridge and the area that i thought contained the thermostat on the air conditioner. Carpets were stained and the hallways were so hot and humid!
Clean room, super soft pillows, easy to get to, very friendly staff Very cold hallways, tv stations were all very staticy
The only thing I liked about this hotel was the staff they were very friendly with everything. The hotel was being renovated so everything looked like it was in shambles, that's fine and understandable even though no where online does it state that. The rooms are situated in a very weird way my room had a window that was facing a wall on the inside hallway and there was no light coming in. The doors didn't lock property and the hallway felt like a sauna because if the pool that you can view from the hallways walking to most of the rooms. Overall this place was a big over priced rip off I could have stayed at a motel 6 for much better
Nothing Toilets didn't work. Hall smelled like smoke. Too much noise in the halls.
It is an old filthy building. False advertising. Does not look ANYTHING like what was advertised!!! Only good thing about it was the mattress and the breakfast. Other than that it was a dump. Bad area too.
I liked the room and location once I got into the room it was very nice and I would stay there again if I had to. I didn't like the fact that I reserved my room online and no where on there said I needed a credit card for the $100 holding fee so when I get there I couldn't use my card I reserved the room with. And instead of putting the customer first I got treat like it was my fault and got the run around. The person at the desk kept telling me when you pay online they should have the policy on there and I said they didn't so that's between. You and them I didn't know so how we going to resolved this? I even called customer service for the place I purchased the hotel on and still couldn't get it resolved. I had to call my mom to use her credit card. I think you guys need to make sure that the policy of the $100 hold on their credit card should be put online when they book a room online or should somehow have a better solution to this for ppl who don't know this and use their cards that is not credit cards because if not tell ppl to book with the hotel so they can get all the information straight from you guys so they won't be blindsided once they get there and can't use their let's say pre paid card or something.
We stayed on 3rd floor. It was very inconveniet since elevator did not work, However they had an excellent continental breakfast.
Great distance from the city and close to the expressway. The rooms were loud because the windows wouldn't shut all the way, the wifi didn't work and the TV's need to be updated. For a 1 night stay, a little pricey.
Excellant facility, perfect location, easy walk to Little Italy and other shopping, Fennial Hall. NO
A tad expensive, but beautiful for that special treat. Location, quality, services, staff friendliness, all 10/10.
A fabulous location, with great views of the Harbour, made the start of our New England trip something to remember
This was a great place Nothing bad to say here
The hotel is but not more than that !
spa , pool . close to gardens .with transportation. good food at a fair price $44.00 parking was a one time fee which is fair.will promote and stay again everthing was great!
breakfast at this hotel is below hotel standards!!!
The Meritage Restaurant was outstanding. Our view was magnificent and the staff was very attentive, they seem to like what they are doing. The maid service was a bit inconsistent.
Wonderful location with a world class view of the Boston Harbor, the airport across the bay and the flashing lighthouse at the mouth of the Atlantic beyond. Very good downstairs staff, lovely restaurant and bar, and spectacular if you like boats, the water, watching the weather and walking to the aquarium, etc. Easy to get to by water taxi from the airport -- an adventure. The sheet on the bed had what was certainly a fresh red blood drop on it -- like someone had cut them selves and didn't know while making the bed -- when we finally came in late the first night. The staff took care of this and the room was very clean after that.
View of the sea & quality service Breakfast not included in price. Overall cost too expensive (bed+breakfast+taxes)= more than 400 euros per night)
The staff could not have been nicer in particular the Concierge Desk It was expensive but because it was a conference we stayed there
Location and atmosphere Received a queen size not the king and there were issues with the minibar
A friend of mine who lives locally was surprised I booked their since she said it is really "old". She was right. Main lobby carpet needs replacing. Stepped inside the "fine" dining restaurant and noticed a musty smell associated with "old" carpets and drapes.
Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean. Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.
The historic beauty of the lobby. Desire queen sized beds. The maid inadvertently picked up my husband's tuxedo shirt when changing the bed linen. Although we reported the loss, no one has contacted us since about ever finding it? A disappointed guest :+(
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark. Room was rather small, no free wifi.
The location was perfect; the freedoms trail was literally right across the street & there's a nice park that takes 5 minutes to get to. Staff was very friendly, shout out to Pedro the valet, dude told me all the places to check out while I was there and they were all great suggestions. The room was pretty small and the elevators scared my girlfriend (2 of the 4 made her paranoid because they were loud and a little shaky). Unless you're a frequent guest or part of some rewards program you have to pay for wi-fi which is pretty lame. No vending machines which seems to be because they want you to take from the mini bar where a snickers bar was around 10 dollars. Luckily there are 2 7-11's that's take 30 seconds to walk to right next to the hotel.
Not a detail was missed. Truly a 5-star experience!
Great location because it's across the street from my corp office. Was clean. As a general rule, I usually enjoy this hotel, stay here often. 1. They couldn't find my reservation when I checked in. I then said that I booked on Kayak.com. They kept looking so I had to find the reservation online and, turns out, the reservation was made through Booking.com. Only then could they find my reservation. Desk clerk seemed like he was on Prozac. Also, I booked a Standard room and I'm pretty sure I got a Petite room because it was about the size of my walk-in closet at home.
Nice Location Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
Samantha was great as we were checking in. We were a little early for check in so she said the hotel would hold our bags while we toured the city. She came through on the promise of a room with a better view. So happy with the room that over looked Kings Chapel and Old City Hall. The hotel is right in the middle of everything, easy walking distance to anything. Beds were comfortable. Room was a little small but wont stop me from staying again. No free WiFi.
Rooms small. Views terrible. Bathroom really small. If you can, select another hotel. Small. Needs renovations