Luxury environment, great music selection, very nice breakfast, great location
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
Location was fabulous. Hotel was clean, safe, quiet.
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
Location, efficiency, friendly staff
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
The location, staff and cleanliness were fantastic. The rooms were actually larger than I expected. Beds were too hard.....but it seems most Euro branded hotels are thus way.
location Suggest to travelers that they do not drive in Munich. We received excellent directions from the hotel and doorman made parking very easy, but Munich is not a city to drive in, even if it is only coming and going. Take public transport.
Location was very convenient to Marien Platz, Hoffbrau Haus and city market. Staff was very courteous and helpful. The only complaint we had was not being able to lower the thermostat setting in our room.
Great location - staff very helpful and curteous.
Everything was perfect ... literally . every staff member seemed to know my name . The room was outstanding. Big , clean and just the right temperature . No in house movies . Everything else was fantastic
The location was perfect, the breakfast was enough full and staff was very welcome and helpful. We enjoyed our staying there.
The location of the hotel and the competent and helpful staff in reception and lobby.
The staff, breakfast & location
The quiet rooms,central location, and excellent breakfast. Reception was very helpful. Highly recommended.
Good hotel, good breakfast
Central location, excellent breakfast selection, reliable service, old world charm. The front desk staff is distant rather than friendly, but they are efficient and get the job done, which is enough for me.
Very nice hotel. Absence of the air conditioning made my stay not so comfortable, it was too hot in the room, what is not acceptable for such expensive hotel.
The rooms were very clean and comfortable. The hotel is on a small side street within a short walk to the Marienplatz and Munich's famous Glockenspiel. We stayed one Saturday night in November, and while the hotel is located on a small, quiet side street, it shares that street with a bar. Now that the laws in Germany have changed and smoking is no longer allowed in bars and restaurants, people must go out onto the street to smoke. So the quiet street transforms into a loud, crowded extension of the bar from about 11:00 in the evening until 5:00 am the next morning.
The location was excellent. The room was very noisy, no tea/coffee facilities, no aircon, very very poor value for money - it was twice the price of the 2 other hotels that were four star that I stayed in, and half as nice!! Not a 4 star hotel if I compare it to others.
staff very cold towards guests, staff loudly fighting and arguing in front of guests, poor breakfast buffet offer, very high price for the service rendered
Very responsive. Not a thing.
The location was excellent! The noice was coming from outside surprisingly clearly.
The location of the hotel was excellent. We were initally booked in for 2 nights and decided to stay another night. Once we parked our car we did not need it again until we checked out as we were able to walk everywhere. The staff were friendly and our room was clean and comfortable.
Great location, good size room and bathroom. Decent breakfast.
Location in munich, comfortable room,adequate dinning room, good service, friendly staff, reception good, doorway assistance good. People were both friendly and helpfull. Rooms were not heated to usa standards but qit all right vs other hotels of same class in germany.
It was a clean room, and the staff was very nice.
The kindness of the staff and the cleanliness of the room.
The breakfast was excellent. Overall the hotel was very good value and an excellent location.
I like the hotel location and breakfast very much:)Cofee was very good:)The conditioning system worked good.
Location, breakfast staff
Room and Bathroom were new and modern (very clean) Location to the main square and attractions were unbeatable. Internet was 5euro for 15mins of use...huge ripoff.
Convenient location, comfortable, clean, excellent service, very good breakfast buffet, worth the price, able to skip lunch, more time to do other things. Did not find anything to dislike.
The Location close to shopping area
The Mercure Hotel Munchen Altstadt is ideally located for the city centre with quick and easy access to both the S-Bahn and underground rail lines. There is a direct train from the airport to Marienplatz (S1 or S8) which takes approx. 38 - 48 minutes, the hotel is then just a few minutes walk. A welcome supply of water, apple juice and coke were provided free of charge in the room. Breakfast, if not included in the room rate is expensive but there are plenty of local cafes to choose from as an alternative!
Location, staff, comfort
Loved the location. Easy access to the Marienplatz shopping street/Metro station.
Walking distance from city center, WiFi, friendly and personal atmosphere Missng fork during the breakfast :-)
the position is perfect for visiting the city the car parking is not inside the hotel, it is quite far away considering that it must walk with the baggages for few minutes
Bedroom - clean modern cosy
Room is clean and comfortable, though small. Convenient bathroom. Good breakfast. Poor sound isolation from other rooms and corridor. Noisy environment - lots of people on the street at night, not possible to keep window open (price for central location!). Internet connection could be improved. Old TV, did not work.
This is the second time I have stayed here. Very good value, located close to downtown, nice breakfast. A very good place to stay in Munich. I love the free wifi.
Excellent location with friendly staff
Very central location, breakfast was quite good as was the coffee. Room quality was just ok. Tiny room. We travelled from Australia around Europe and with the 2 of us and our 2 suitcases we had nowhere to move.
Free internet, clean, good location, easy They could be a bot more flexible with everything aond breakfast. Yes it is Germany and if breakfast stops at 10.00 it stops not one minute late....but a bit of customer service could do ;-)