The staff was extremely helpful and they spoke English very well.
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
it was cold in the room
Location, Hotel Bar
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
Great location by the Duamo accompanied by helpful and efficient staff behavior
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
central location & room we had was grand and spacious breakfast was so-so but then
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
reception staff wereunbeliveble bad.
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
lareg rooms & the size of the bed
The location is good...very accessible to the places we'd like to go to.
location very old room
central, very nice and romantic room no internet wireless
The breakfast is very good and the location is perfect.
Breakfast was good -- varied, tasty, and fresh. Good location -- minutes to Duomo and other places of interest. TV had free channels in a variety of languages. Everything (except what I list under "didn't like") else was just fine. In addition to what I pre-paid while booking, I was charged 5 euros per day for some sort of cover/tax/fee -- does not seem right. The front desk clerk was polite, well-informed, and spoke good English, but his breath smelled unhealthy. The shoe-shining machine on my floor was out of creme. I reported the problem Saturday afternoon, but it remained unaddressed through Sunday and Monday morning, when I left. The hotel's plumbing and other fixtures are ancient -- even if in good repair. For example, I was unable to figure out, how to raise the water-temperature in the shower to my liking.
Restuarant staff very nice pleasant people the bed was so hard and only news channels on tv in english tv was changed for new digital one but system needs to catch up with it lol
fresh breakfast, location even we booked non smoking room, it stink from the cigarets
The hotel was very central and fairly quiet. The staff were helpful and friendly. We had the most apalling smell in the bathroom,which the manager said was atmospheric pressure!!!!. They did move us, but I think it was a problem in the hotel. The room was smaller than I would have expected from the web-site photos. The swimming pool was pond-like.The breakfast was not as good as other hotels that I have stayed in, in the same class.
excellent staff, prime location
Location The walls of the rooms are draped with tissue which fills up with bacteria.Toilets were a little old. Some of the staff is grumpy
location only. to snoby service, not friendly: not comfortable bed, very itchy blankets:room service who sneaks to my room and turns air-conditioner off-sign do not disturb was posted at the door.
Concierge not knowledgeable about city.
Location Room was very small. Requested larger room but none available.
Excelent location, near Duomo and various shops and restaurants. Room a bit small
location & comfort would not use it at rack rate. front office staff not so good
Fantastic location. Small rooms and some grumpy staff, facilities somewhat worn.
It is very well located, at 100 meters from Duomo and 200 m from the Galleria V.E. Mattress was not in its best shape. It had two depressions that made the night difficult for a person with back pain. If it's your case, inspect the room before check-in.
Good position. Helpful staff. Good quality fixtures. Quiet. Hotel dining a bit boring.
Location, room, bathroom are exellent Lack of hangers in the bathroom, restaurant staff at breakfast is not very friendly
I was in the center on Milan, 2 mins walk from all best restaurants and shops.
It was very modern and the pillows were very comfortable and the shower and toiletries were the best I've experienced, especially in Italy. it did not include the typical breakfast in the a.m.
Fantastic end to a Northwest Italy experience: the perfect luxury finish situated in the heart of the fantastic luxury shopping strips of Milan, but in a quiet street in the middle of extravagant hustle & bustle. Zero
Very comfortable room and very quiet, staff very friendly and helpful. Love the area for shopping and seeing the sites. The hotel's restaurant on the weekend had a limited menu (maybe chef does not work on weekends?) forcing us to go out to a mediocre one in the area. There are very few restaurants in the area.
The room. Was very comfortable and cosy. Too many sweets and cakes at breakfast.
Very comfortable Hotel and excellent staff Nothing
Hotel staff was very nice and room was quiet. Pure choice milk product and fruits for breakfast, mainly cakes - there weren't kefir or curd (cottage cheese).
Excellent design, in room amenities and overall feeling, excellent location, but may get stuck in traffic to get close, so be prepared to walk "last mile" if you want to get there quicker, new and trendy Poor breakfast (charged extra 35Eur pp, without info that it is not included in price, not a value for money), little additional suggestion was offered - just menu handed, poor English of some staff (I guess they were not yet comfortable with their skills as hotel just opened), although express checkout was ordered in the evening, next morning had to wait for checkout, not yet many guests so hotel felt deserted
pool, restorant problems with staff
te spa relax its very good,wen zou are tired of all dhe shooping in milani dhe spa relax is the beter thing in this moment. the staf it was a litele slowli
The hotel is realy unconventional and creative in case of design. Services are not coresponding to five star hotel. The pool, which is one of the main atractivness is closing too early (8pm). We changed the room because of broken leg of the bed and broken shower. In the another room was noisy a electric equipment whole night. There was 15minutes waiting for a breakfest table. The breakfest choice was limited less than usual three stars hotel, despite the cost of breakfest was 35E per person. Very far from to be satisfied...
Location was perfect. Rooms very nicely done up. Got a great rate as it was pretty much @ the eleventh hour.
Please write at least 15 words Room service. Very unorganized
The location of the Hotel Boscolo is perfect, nice designer Hotel The bathroom is much to small, the superiour room even doesn't have a bath, and the nice shower doesn't have much pressure on the water. The closets are very tiny and they are located in the small bathroom.The staff wasn't so friendly. The reception is just a table, so not client friendly. The seperate toilet is very noisy.
Location and staff was very friendly
The room style and location Only the time of checkin and checkout
Comfort, size of rooms, design, location and service Insufficient shelfing for putting toiletries & clothes in the shower area
The location together with the view of the Duomo is, certainly, a big advantage! Also I'd point out a markable originality and cosyness of the rooms. Unfortunately, the level of service didn't meet our requirements. Thus, we waited for the in-room breakfast (consisting of omelet!!!) for an hour, giving constant calls to the room service and were almost late for the train after it. The change of the room also took quite a lot, something about an hour as well. All in all, they don't hurry to make guests' stay comfortable.
Excellent breakfast. Great location Price for internet access was excessive
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
good location for Duomo and shops breakfast was too busy and not enough food or staff
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
Breakfast buffet, reception's assistance & location (Milan)