Avaliações de hóspedes
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Todas as avaliações
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Casais
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Famílias
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Negócios
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Individuais
Avaliação geral
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8.8 "A localização é muito boa."10.0 "100%
gostaram da proximidade da praia ." 10.0 "100%gostaram dos bares e restaurantes nas proximidades ." 9.3 "93%gostaram da proximidade com pontos turísticos ." 10.0 "100%gostaram da proximidade dos locais para fazer compras ." 8.9 "Fácil acesso ao centro da cidade , segundo 89%." -
6.4 "O atendimento é razoável."5.3 "53% acharam
o atendimento profissional ." -
6.2 "Os quartos são razoáveis."5.6 "
As camas foram consideradas aceitáveis por 56%." 5.3 "Apenas 53% afirmaram queos quartos estavam suficientemente limpos ." 5.7 "Para 57%, obanheiro era razoável ." 5.6 "Apenas 56% acharam ochuveiro ok ." 5.5 "55% consideraram que ominibar era razoável ." -
5.8 "Comodidades medianas."
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5.4 "A internet é mais ou menos."
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5.0 "Custo-benefício mediano."3.0 "O
preço era muito alto para 70%." -
4.8 "Não muito limpo."3.3 "67% consideraram que
estava bastante sujo ." 2.7 "73% afirmaram que obanheiro era sujo ." 0.0 "Piscina suja , segundo 100%." -
4.6 "A atmosfera não era boa."3.0 "
Ambiente desagradável , segundo 70%." 2.1 "Para 79%, olobby de entrada era inferior à média ." -
4.4 "Infraestrutura de bem-estar e esportes insatisfatórias."4.4 "56%
não gostaram da área de fitness ." -
4.1 "A comida foi uma decepção."3.9 "61%
não gostaram das sobremesas ." 3.0 "Opreço era muito alto para 70%." 3.3 "67%não gostaram do que estava no menu ." 2.8 "72% acharamos acompanhamentos intragáveis ." 1.5 "Para 85%, aexperiência gastronômica não foi agradável ."
Avaliação geral
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9.8 "A praia é maravilhosa."
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8.7 "A localização é muito boa."10.0 "100%
gostaram da proximidade da praia ." 10.0 "100%gostaram dos bares e restaurantes nas proximidades ." 10.0 "100%gostaram da proximidade dos locais para fazer compras ." 9.0 "90%gostaram da proximidade com pontos turísticos ." -
7.2 "O atendimento é bom."7.7 "77% acharam
a equipe muito simpática ." 7.0 "70% disseram que aequipe de recreação era ótima ." -
6.6 "Os quartos são razoáveis."5.6 "Apenas 56% afirmaram que
os quartos estavam suficientemente limpos ." 5.6 "As camas foram consideradas aceitáveis por 56%." 6.3 "Para 63%, obanheiro era razoável ." 6.2 "Apenas 62% acharam ochuveiro ok ." 6.2 "Apenas 62% consideraram que avaranda era razoável ." -
5.6 "Conforto mediano."5.6 "
As camas foram consideradas aceitáveis por 56%." -
4.5 "A atmosfera não era boa."3.1 "
Ambiente desagradável , segundo 69%." 2.2 "Para 78%, olobby de entrada era inferior à média ." -
4.4 "Infraestrutura de bem-estar e esportes insatisfatórias."
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4.3 "A comida foi uma decepção."3.9 "61%
não gostaram das sobremesas ." 3.4 "66%não gostaram do que estava no menu ." 2.3 "Opreço era muito alto para 77%." -
3.4 "O café da manhã é abaixo da média."
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3.3 "A piscina é abaixo da média."
Avaliação geral
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9.1 "Local maravilhoso."10.0 "100%
gostaram da proximidade da praia ." -
6.6 "O atendimento é razoável."5.4 "54% acharam
o atendimento profissional ." -
6.1 "A internet é mais ou menos."
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5.5 "Comodidades medianas."
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5.2 "Os quartos são razoáveis."5.4 "Apenas 54% afirmaram que
os quartos estavam suficientemente limpos ." -
4.8 "Não muito limpo."3.2 "68% consideraram que
estava bastante sujo ." -
4.6 "A atmosfera não era boa."3.0 "
Ambiente desagradável , segundo 70%." -
4.5 "Não muito confortável."5.0 "
As camas foram consideradas aceitáveis por 50%." 3.0 "70% considerarammuito barulhento ." -
4.0 "A comida foi uma decepção."3.9 "61%
não gostaram das sobremesas ." -
3.4 "O café da manhã é abaixo da média."
Avaliação geral
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9.8 "A praia é maravilhosa."
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8.4 "A localização é muito boa."10.0 "100%
gostaram da proximidade da praia ." -
6.6 "O atendimento é razoável."5.4 "54% acharam
o atendimento profissional ." -
6.0 "Os quartos são razoáveis."5.2 "Apenas 52% afirmaram que
os quartos estavam suficientemente limpos ." 5.8 "Para 58%, obanheiro era razoável ." 5.7 "As camas foram consideradas aceitáveis por 57%." -
5.1 "A internet é mais ou menos."
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5.0 "Conforto mediano."3.1 "69% consideraram
muito barulhento ." -
4.9 "Não muito limpo."
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4.9 "A atmosfera não era boa."3.2 "
Ambiente desagradável , segundo 68%." -
4.4 "A comida foi uma decepção."
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3.7 "O café da manhã é abaixo da média."
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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10.0avaliação de
i loved the location it was in the heart of south beach, also loved the pool area and how lively the hotel was. i didnt care for how pricey everything was
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9.1avaliação de
In the middle of south beach. Great service, front desk was very helpful. Clean comfortable rooms. Not for older couples or families, this does not include me but it is a forewarning. I didn't know gratuity would be added automatically until I arrived at my first day. But I was advised on the first day. The cleaning ladies were on time and did a great job, so gratuity was worth it.
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4.0avaliação de
the room was fairly clean and the cleaning crew was helpful. The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.
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4.8avaliação de
The only thing I liked about this hotel was the location. It's across the street from the beach. On Kayak this looks like a beautiful luxury hotel, but quickly upon arriving you realize it only looks like that from a distance and they have an amazing photographer for their site photos. Kayak was great but Breakwater is a sleezy lemon. Upon our arrival at 1 am Saturday we were tired and eager to get to our room. The receptionist strongly persuaded us to upgrade to a much more expensive room for $180 + tax so it would be quiet. He then proceeded to charge my card but forgot the tax so asked me to give him my credit card again so he could charge the sales tax. He also informed us upon arrival there is a $22/day resort fee but this was not stated anywhere on Kayak. Also as we were dealing with check in another guest came up to the desk and asked for ear plugs because the club music outside the hotel was too loud. And YES it was VERY LOUD. We were in a room that was pretty quiet for what it was but on Sunday night, by boyfriend WHO IS A DJ wasn't even able to fall asleep until 4 am because it was so loud! The room itself had a nice view but it had a lot of issues from lazy upkeep. The bed sheets had stains on them, the bench at the foot of the bed had weird sticky dirt marks from removed tape stains, the bathroom tub was worn down cracked and stained (didn't use it unfortunately because it looked so gross), and the shower floor was cracked. Using the TV was also a mess. The remote didn't work and no channel guide. We tried multiple times to dial the front desk from the hotel phone to have these addressed but the line would disconnect every time we hit the front desk or 0 button. Not sure if they don't want to hear from you, the line is inundated with calls, or something was wrong with the phone. The staff has not been trained to be friendly and welcoming to their guests. They view us as a bother and just want a fast interaction so they can quickly move on to the next opportunity to make money. The waiters/waitresses at the front of the hotel in the morning were more concerned with snagging passersby (as every other restaurant on that street) for business than greeting their current guests eating breakfast. I said good morning to a few of them and received very cold and snobby responses. They didn't make eye contact with me and didn't offer any interaction. So rude! One day I was using a computer in the lobby and a manager was severely scolding a server right there in the lobby for doing something that wasn't appropriate. She was very nasty and mean to him, and the one way scolding went on for literally 10 minutes. It was so unpleasant and uncomfortable to witness that as a guest. The employees should have a private area they use for this kind of thing, not out in the public lobby! This hotel is appropriate for frat boys/college aged kids that want to party hard, trash rooms, and recover on the beach afterwards without making much effort in getting there. We were paying over $300/night for this room and it's evident the Breakwater heavily relies on their location to make visitors happy and turn over business quickly, but does not put in any other effort. Definitely won't be staying here again. :(
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5.4avaliação de
Location and staff. Place is dirty. Stayed there in the past around 2 years ago and had a great experience. Place Has not been kept up. Rugs dirty, bathroom wall stained with something I would rather not mention. When checked in was told we got upgraded to Penthouse at no charge. Penthouse was old, dirty, filthy rugs with hot tub that did not work. Really??? Not an upgrade but a way to get someone in that room no one else would take. Declined upgrade and demanded the room we booked. Great location and staff but dirty. Also toiletries not replaced daily. Bring your own supplies
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8.0avaliação de
Location was great and I was impressed with the renovations. Very nicely done. I could hear people walking above me. Their footsteps caused light fixture on my ceiling to rattle and both sounds were a bit annoying late at night. Breakfast was pretty bad. Everything was cold, in using the eggs, sausage and French toast. Also the total bill is a little more than what I thought I paid. The resort fee is included in the initial bill, without tax. The resort fee,with taxes, is actually charged at check out, which made my total about $8 more than expected.
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6.6avaliação de
Location was great! Breakfast was okay. Ocean 10, great Resturant service, connected to hotel. We tried getting beach towels twice, they were out. Didn't have more than one bath towel in the room, needed more before shower. They never came. 2 different service fees $22/day which really is $44/day.
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10.0avaliação de
i loved the location it was in the heart of south beach, also loved the pool area and how lively the hotel was. i didnt care for how pricey everything was
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9.1avaliação de
In the middle of south beach. Great service, front desk was very helpful. Clean comfortable rooms. Not for older couples or families, this does not include me but it is a forewarning. I didn't know gratuity would be added automatically until I arrived at my first day. But I was advised on the first day. The cleaning ladies were on time and did a great job, so gratuity was worth it.
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8.0avaliação de
Location was great and I was impressed with the renovations. Very nicely done. I could hear people walking above me. Their footsteps caused light fixture on my ceiling to rattle and both sounds were a bit annoying late at night. Breakfast was pretty bad. Everything was cold, in using the eggs, sausage and French toast. Also the total bill is a little more than what I thought I paid. The resort fee is included in the initial bill, without tax. The resort fee,with taxes, is actually charged at check out, which made my total about $8 more than expected.
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4.0avaliação de
the room was fairly clean and the cleaning crew was helpful. The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.
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4.8avaliação de
The only thing I liked about this hotel was the location. It's across the street from the beach. On Kayak this looks like a beautiful luxury hotel, but quickly upon arriving you realize it only looks like that from a distance and they have an amazing photographer for their site photos. Kayak was great but Breakwater is a sleezy lemon. Upon our arrival at 1 am Saturday we were tired and eager to get to our room. The receptionist strongly persuaded us to upgrade to a much more expensive room for $180 + tax so it would be quiet. He then proceeded to charge my card but forgot the tax so asked me to give him my credit card again so he could charge the sales tax. He also informed us upon arrival there is a $22/day resort fee but this was not stated anywhere on Kayak. Also as we were dealing with check in another guest came up to the desk and asked for ear plugs because the club music outside the hotel was too loud. And YES it was VERY LOUD. We were in a room that was pretty quiet for what it was but on Sunday night, by boyfriend WHO IS A DJ wasn't even able to fall asleep until 4 am because it was so loud! The room itself had a nice view but it had a lot of issues from lazy upkeep. The bed sheets had stains on them, the bench at the foot of the bed had weird sticky dirt marks from removed tape stains, the bathroom tub was worn down cracked and stained (didn't use it unfortunately because it looked so gross), and the shower floor was cracked. Using the TV was also a mess. The remote didn't work and no channel guide. We tried multiple times to dial the front desk from the hotel phone to have these addressed but the line would disconnect every time we hit the front desk or 0 button. Not sure if they don't want to hear from you, the line is inundated with calls, or something was wrong with the phone. The staff has not been trained to be friendly and welcoming to their guests. They view us as a bother and just want a fast interaction so they can quickly move on to the next opportunity to make money. The waiters/waitresses at the front of the hotel in the morning were more concerned with snagging passersby (as every other restaurant on that street) for business than greeting their current guests eating breakfast. I said good morning to a few of them and received very cold and snobby responses. They didn't make eye contact with me and didn't offer any interaction. So rude! One day I was using a computer in the lobby and a manager was severely scolding a server right there in the lobby for doing something that wasn't appropriate. She was very nasty and mean to him, and the one way scolding went on for literally 10 minutes. It was so unpleasant and uncomfortable to witness that as a guest. The employees should have a private area they use for this kind of thing, not out in the public lobby! This hotel is appropriate for frat boys/college aged kids that want to party hard, trash rooms, and recover on the beach afterwards without making much effort in getting there. We were paying over $300/night for this room and it's evident the Breakwater heavily relies on their location to make visitors happy and turn over business quickly, but does not put in any other effort. Definitely won't be staying here again. :(
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5.4avaliação de
Location and staff. Place is dirty. Stayed there in the past around 2 years ago and had a great experience. Place Has not been kept up. Rugs dirty, bathroom wall stained with something I would rather not mention. When checked in was told we got upgraded to Penthouse at no charge. Penthouse was old, dirty, filthy rugs with hot tub that did not work. Really??? Not an upgrade but a way to get someone in that room no one else would take. Declined upgrade and demanded the room we booked. Great location and staff but dirty. Also toiletries not replaced daily. Bring your own supplies
