Hotel Riu Plaza Miami Beach

The position

By far the worst hotel I've stayed in for the past 10 years. Arrival in Miami after a 15-hour flight from Bari via Fco: family 2 parents + 2 children with 3 large suitcases and 3 trolley cases. The taxi drops us off in front of the hotel in general disinterest: a guy on the door gives us a sign that we have to unload our luggage (there are also 8 steps to go!). Shall we. At check-in we are greeted by a grumpy employee who laughs and jokes all the time with her colleague nearby. It takes at least 6/7 minutes to trace our reservation on the computer. Everything is wrong several times. Having had the keys, I ask if there is someone to take the luggage to the room. There is, but we have to wait. Another 20 minutes pass. At this point we decide to go up carrying our suitcases: surprise! A long line to the elevators, indeed, to the elevator as the hotel, although majestic, has only 2 elevators, one of which we find broken on arrival and we will find it in the same state for the whole stay and on departure! Another unnerving wait and we are finally in the room. We run in the shower: freezing! There is no hot water in the whole hotel. I go down the eight floors only to be mocked by the front desk clerk above: “Resign yourself, it's not your problem. Hot water is missing throughout the hotel! "The breakdown will be repaired the next day in the afternoon. We decide to vent our anger on social media. Foresight, Wi-Fi works badly. It falls every three minutes !!! I stop here. If I had to tell about the pursuit and the meeting with the "manager" I would have to fill three pages. At the end of this ruined vacation I am offered a sum of $ 100 for the misunderstandings of the room. I only accept to distribute a few generous tips and a couple of employees who have shown themselves to be a little more willing. Never again in any RIU HOTEL.  

breakfast, location

facilities - just one elevator with a lot of people to use. The other in bad state. Hot Water was not working in our arrival, no advice of this during booking at all, difficult when you have some small kids as our case.

The staff mainly spoke Spanish especially at the front desk. I had to wait an hour to be given a room and there were no accommodations for making me wait that long. Also the said the would give me a room with a view but that wasn’t the case.

They charge you $10 for hotel towels to go to the pool which is so stupid and cheap. The price I paid did not scream luxury hotel. They should be a 2 star hotel. There was nothing extravagant about this place.