Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach. I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
Staff, location Not up to Ritz standards! More like a motel
The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent! The lobby decor. Also, no coffee shop.
Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out. The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.
Every staff member said hello to me. Staff was very friendly The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
I like the location and the beach area. The room had big stains on the carpet & it was not well maintained or cleaned.
I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good; The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
Great pool, great service, classy crowd
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
No music on pool area
Location Under construction; noisy
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
I had a very pleasant stay, the staff was amazing. Nothing
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
Had a great time very understanding staff and food prices were good at hotel lounge and restaurants
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
The walls are pretty thin and noise can be an issue.
We loved the pool and beach access at the hotel. The outside staff was amazing and super helpful. The $19 a day charge for pool/beach service was WELL worth the money spent. The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.
I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it. Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.
Location Small rooms, rude staff and slow service, no hot tub, overpriced food, really annoying/small bathroom and closet, no Wi-Fi which was supposedly free and included, minimal outlets, ridiculous $19 daily service charge, slow elevator, lots of ongoing renovations with hammering early in the morning.
We had a great stay till the end when they overcharged my card and a week later they are still holding the money. Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!
Great location, architecture, and a clean room. The beach out back was beautiful and servers at the bar out back were great. There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.
Great access to beach, beautiful pool area. It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.
Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.
Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied
The location, easy to get to the beach One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed
It's nice to be in the middle of everything yet there is not a scene at this boutique hotel. Rather it is mellow and elegant. No ice machine and restrictions from bringing on outside food and drink
Everything perfect about this hotel
It was incredible. The hotel is beautiful with an amazing pool and beach. The staff is friendly and provide wonderful service. I would stay again at the National without a doubt.
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.
The Hotel staff support Nothing
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
Price and location Small elevator
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
The hotel has superb location, cool architecture, excellent restaurant. Rooftop pool is so perfect if you, for some reason cannot make it to the beach. Haveto mention the staff that at all times where so attentive and friendly. Will easily consider this establishement for my next stay in Miami Beach. First floor rooms are slightly disturbed by the nearby lounge room, having live music in the evenings. Ask for rooms on second floor and above or ask for earplugs if you are in bed early.
Gale was very sexy and overall just a beautiful hotel. I loved the design and even the hallways were sexy. The room was awesome and very quiet which was a plus. I also like how the staff is very friendly and even sent a text to ask if I needed anything to make my stay better. I will definitely stay there again! The ice machine was on the lobby level. But others than that no complaints at all. This is an excellent hotel.
I've stayed at almost every high end hotel in South Beach and the Gale/Kaskades has been by far the best experience. The property, amenities, and most importantly the staff was always helpful and a pleasure to interact with. We will definitely be back soon! I have read the reviews below and wanted to provide insight: yes there is a nightclub on premise, so you do hear some bass around 11:30pm-3am on Saturdays. But you've gotta take into consideration, you're in South Beach, it's a loud vibrant city. You have some music/noise every where on the strip.
Contemporary style and comfort. See through bathroom door.
The location was perfect, the staff was attentive and the rooms were high tech, modern and comfortable.
The hotel is very sexy modern Art Deco type decore. Full amenities Bar and restaurant on site roof top pool and access to the beach lounge chairs. I would recommend to out of towners and locals looking for a sexy getaway. The hotel has a Collins Ave address yet the vallet is really on James St. A side street a little confusing and having to circle the block a few times battling south beach traffic was not a highlight.
Clean and well located This hotel wants to be big but falls flat on so many points. For one is loud come night they place a night club on premises with out insulating sound proof , results you can't sleep. They play it big but fall flat in making you feel like your in a lux hotel.
The place is in a extraordinary location, is very clean and the staff is awesome The doors are so noisy you can listen when the people or the staff cleaning the rooms are around ,the bathroom is a mess with the water all over the floor if you need an umbrella in the beach you need to pay extra you only receive a seat and a towel
Mgt. Concierge attentive. New kaskades rooms with balcony large and modern Handicap room we were incorrectly put into.... 1star. Marble floors r extremely slippery. Almost dangerous.
Loved ALMOST everything about this hotel....GORGEOUS desig- modern yet comfortable (I would like to hire their designer for my entire home), staff (was treated like a king at breakfast on the patio), ambience, location, restaurant, rooftop pool (jaw dropper). Even the music playing in the elevator was "choice"! The only slight disappointment was the room itself. It was severely lacking in furniture and closet space. It was surprisingly sparse. Zero counter space on which to put anything. There was definitely room for a small dresser and a few chairs. Hopefully someone will read this because I'm 100 % certain I'm not the only guest that has felt this way. (The marble bathroom, however, was beautiful with a seductive shower that lured me in for at least 20 minutes! Sorry green people!)
Nice hotel and good design When I arrived they only had 1 bed in my room. I had called weeks beforehand to make sure this was not going to happen. I even paid an upgrade fee to get a room with 2 beds since I was on a business trip with a colleague. When they said they only had one bed, they said it was my fault because I used a third party site to book. The hospitality was very poor. They didn't' even make the arrangements to get us a cot.
The bed mattress was so, so very soft & it just hugged you night All of the ghost/hidden fees that I was hit with before I checked out & that what asked for in room size bed wasn't there.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
I liked the hotel room layout because it was new and fresh.
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
all especially in the interior areas the pool area was dirty all time
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
Didn't replace toiletries in the bathroom. Sheets were very rough.
It's a very nice minimalist Hotel. Extremely expensive in the amenities like parking and brakfast no
Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you! Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.
Everything exept the noise It is not a hotel; It is a discoteque with rooms.It is impossible to sleep.
The resturants. delicious food. The service at the pool wasn't great could be a lot better.
I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor. Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.
Great location, nice pool, good restaurants, fun/clubby scene Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!
Food Shows very poorly, everything seems worn and in need of replacement
All around great staff Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.
It location is great and the beach is lovely right out front. The rooms are tired and need a refresh. The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.
The beach Had smaller room from what we were told paid to upgrade
Location Old bed , not comfortable
The hotel as such has everything it needs to be a heaven of quitness and luxery located in a nice part of Miami Not nice to stay there in a WE because than all they attention goes to the parties that are organised in the hotel. Hotelguest don't feel welcome any more at those moments. Families with kids even can't use the swimming pool in the WE ans at the beach they close at 5.30 pm !... During the night you're awakened regulary because of the noisy party guests, returning to their room. Conclusion: nice hotel from mo. till friday afternoon but otherwise, stay away there when you're whth kids !
The staff was deceiving, unwilling to help and provided the overall worst hotel experience i have ever encountered. The hotel valet staff informed me that I could leave my car parked in front for a few hours while i went to eat dinner and when I returned my car was towed. I tried to explain this to the staff as well last the managers Alvaro Diaz and Gregory Capella. They both informed me that there was nothing they could do. Even though they admitted that the valet may have given me the wrong information, there was nothing they were willing to do to rectify the situation. $281 and hours later i was able to retrieve my vehicle back. The tow company informed me that it was the hotel that called them to have the car towed and they do this all the time! I would never recommend this hotel to anyone simply based off the poor customer service and lack of training of the staff and management. They truly do NOT care about their guests or accommodating to any of their guests needs. I am currently pursuing legal action to be reimbursed for my tow, cab, time and expenses due to their error. There are plenty of choices of places to stay on Miami Beach and I would NOT recommend this one even if they are offering a better price at the time.
Loved the location, price per night, most of the staff and the quality of the hotel. Had some mold in my shower in an otherwise spotless room. Had two awful experiences in the cafe. Both times the person on duty forgot about me. Had to chase him up for a beer I ordered 20 minutes prior with my meal. Another time, he left me sitting for 15 minutes without attending to me. He only had 2 tables on both occasions. Despite these bad experiences I have to say that this was just ONE person... All the other staff, including the manager, were outstanding !!!
This was such a horrible experience. The rooms are gross, they look nothing like the photos. The hotel staff has horrible horrible attitudes. No-one is willing to help you. The hotel is not a 4 star, I would probably consider it about a 1. Please do not waste your money, there are so so many other places in Miami that are so much nicer.
Location is close to beach, theater & Lincoln Rd. Mall but removed from the noisy, congested areas. Lovely pool area, good breakfast selection, and accommodating, friendly staff. Rooms were clean and comfortable but a bit small. Will plan to stay at here again next visit to Miami Beach.
The expensive valet took forever. Rooms and amenities were mediocre... not worth the money you pay for this hotel.
Nice staff Only reason why I gave lower stars is due to being kept up all night from the music coming from the club next to the building. This alone ruined the stay for me. Could not relax. Slept about 2.5 hours.
The hotel was in a good location and included beach chairs with the rooms. There was loud music playing at the restaurant next door 24 hours a day, the staff was disorganized and assigned us a room that already had people staying in it. The rooms keys NEVER worked, we had to get new keys at least 7 times during our stay. The rooms were tiny and the ac didn't seem to work. There wasn't a bathroom fan so it got muggy in the room after every shower. There is no easy way to get ice at all. It was just very disorganized and inconvenient.
I liked that they keep you posted on the hottest clubs for the night and give you a great deal to attend. I didn't like that the beach package didn't not include an umbrella, had to pay for the umbrella separate which is a little costly just for an umbrella.
Watch out for hidden fees!
clean no parking
Great location , nice rooms , great staff
Excellent service. Great staff and good restaurants. Pool bar on roof is great. This is by far the best deal for a boutique in south beach. Not too noisy not too quiet. Valet is $35 everywhere in south beach. I that's too much, walk up 17 street 500m to the city parking garage and park for 20/night. There's nothing cheaper within a mile. Is what it is. I read all the reviews and was shocked a what some people were saying. Yes the rooms are small but the buildings are from the 30's. It is not the ritz, it's a well priced boutique hotel easy walking to everything south beach is. I came here for 2 days, have now stayed a week. If you want new run of the mill marriott or Sheraton, enjoy paying $350 a night. When I decided to extend my stay the staff actually worked with me to navigate some of the many online apps to find the best deal. This hotel is more for the going out crowd or solo traveller or under 40's couples. Some posters griped about the reception being a different building, really???? It's all of 15 steps door to door. I've had longer walks in some airport hotels to the elevator. Drive up and down south beach and price other places then come here, it's the best deal in south beach collins hands down. It's what I expected. The staff is limited on what rates they can give you, it's up to you to shop around and make sure you're getting the best price. I'm a mid 30's oil and gas engineer and don't have 500$ a night for south beach. Having said that this is perfect. The hallways aren't new and the cleaning staff can seem loud because the doors don't seal out noise all that great. Parking everywhere here is a challenge, welcome to south beach. If you don't pay, you'll be hiking.
I appreciated how they let me check in early and check out late. I also liked how they upgraded my room when I mentioned the room I was first put in was a little bit loud. Some rooms are louder then others
Almost everything! Pretty high resort fee, but this includes a happy hour from 7-8 where ALL drinks are free. And they don't mess around with the orders. Orders during happy hour are fulfilled quickly. Also there's a free airport shuttle, which takes kind of long (45 mins) so plan ahead! Pool looks okay, but we didn't use it. Just minutes away from the actual beach. Three nice buildings, clean rooms - just a little bit of smell probably due to the high humidity. AC had a control panel, but didn't change anything. Staff was really friendly. Resort fee was charged, even though our reservation already had them included. I sent an email about this, we'll see..
The facilitiy was good, although bedroom was too dark, beds good comfortable. Location Amazing, customer service intermediate. Some employees were tough. The downstairs pool was great, but needs a bar. Overall good
Amazing. I loved the happy hour and the rooftop pool with the dj. The beds were amazing and comfortable. I did wake up with a couple bug bites on my leg which concerned me but that could have been anything. Also the bamboo area was nice :)
The bell men and bar tenders were great for the most part. Only had on crabby out front guy.. The e-cart guys were wonderful and that was so nice...I would stay again just because of them! The drinks were outrageously priced! Our coffee was never replaced in the room and the fact it was only instant coffee and no complementary coffee in the lobby was sad...also no breakfast and not really a cheap place to get some nearby...that was not good
Loved the rooms and the hotel location. Staff were very friendly Could use music by the pool
We had first class friendly service from all hotel staff. The breakfast included was really delicious. Our room was so great even had a record player we put on Latin music to start our vacation. Great to use the Raleigh Hotel pool across the street on the beach. I will come back. We parked our car at the Lincoln Mall parking garage for 1/2 the valet cost. Loved my stay. Valet parking 42.00
The hotel was very nice! The bed was especially comfortable. We would definitely stay here again. The kitchen was out of service, but only a minor inconvenience.
Room size was great, bathroom size was great, staff were nice and helpful, beach access thru The Raleigh was easy and convenient (2 chairs and towels included) overall a great south beach experience
We had a great time very close to Ocean drive and great view over the rooftop at night
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
very good location, confort big rooms, pritty hotel staff
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
The best was the PH jacuzzi balcony
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.
Location, cleanliness, interior design, customer service and price.
Great location Very convenient Quiet Great staff The coffee maker wasn't convenient to an electric outlet
Location was good as it's close to everything South Beach has to offer but that's about it. The hotel rooms are extremely small and cramped and they tried too hard to make it look trendy and there is no full wall or glass between the room and the bathroom so not only can you see the person in the bathroom using the toilet but you can also hear every air biscuit they let out, every wipe and smell it. I mean cmon, first you have tiny rooms that I would expect in a 3 star hotel in NYC but how can you put people in those tiny rooms and leave a completely open bathroom with no walls or privacy... smh. The service was also rough, I think the girl who checked us in said her computer crashed 4 times and we had to spend about 25 minutes checking in which should have taken about 5 minutes. The checking stations had older laptops, they got this whole hotel completely wrong and I would never go back.