The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?
They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.
We were delight with the staff and the hotel. There was a guy at the front desk (the one from Albania) who was very charming and addressed us to a very good place to have dinner around.
This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !
Welcoming staff Clean room Everything worked Nothing to dislike
The room below had four barking shelties that marked to go out at 6:00 am. They barked while they played. They barked when the wanted to come in. This repeated hourly. Their barking could easily be heard through the glass windows. Frequent calls to the front desk resulted in their suggesting that I move to a different floor farther from the noise. To take this advice I would have to: (1) repack my clothes and my wife's into our suitcases (2) do the same for the refrigerator items (3) same for cabinet stored food items. Then (4) load cart and move to another room; (5) unpack suitcases; (6) unpack cooler; (7) unpack food stuff. During this discussion - no-one from management contacted my - only front desk clerks - and only when I called. They never initiated any contact. My time isn't free - nor is it my job to adhere to the glowing promises Hilton makes regarding customer care and satisfaction. Instead I called the corporate office; explained the above history; received a voucher for nights to be used at any Embassy Suites within a year. While this seems fair - the original problem is inexcusable. Why/how can a guest bring four dogs and allow them to run free in the hotel courtyard before dawn? What guest would think they can impose this on other guests? Also note: Beware - this hotel does not provide alcohol during the evening guest reception the way they do in other states.
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
Very clean hotel. Seemed well run. Parking was difficult
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
Friendly & helpful staff....facility of a late checkout... location suited
Unrestricted wireless Internet access. No complimentary breakfast of any kind.
We left our pillow in the room, is there any way we can get mailed to us? The mirror on the bathroom door had a childs finger prints on it.The AC was going on and off all night, waking us up. The sheets looked like they were not changed (very wrinkled).
Helpfulness of staff, closeness to event I was attending (at the trade center) Cash machine was broken and staff could not give cash back on credit card; very inconvenient as most people don't have cars. Also would be good if hotel shuttle went to train station.
The breakfast buffet was good. The room we booked with Kayak was not the room we were given at the hotel. After a lengthy discussion they moved us to the renovated floor. Please note they were telling us it was Kayak's issue. I am sketicple now to book again through your site and or stay at that hotel again.
Really nice and very friendly staff.
great staff, especially in the restaurant. the place is really for trade show people. i was just a generic visitor to Boston, and probably should have stayed at a smaller hotel.
Next door to the show I was attending
The location was excellent for the various places we wanted to go to. Their food services were very good and the people associated with those particular services were excellent. We constantly had to request towels because they were not always replaced when they removed used towels.
Friendly and helpful personnel.
Clean, well placed close to 495 exit, quite place, snack at the bar is good enough to stay for lunch or dinner. There is a dancing place open on Friday and Saturday nights, depending where is your room you may have trouble to sleep before 2AM.
No Way to get to shopping or highway walking from hotel
Everything about this hotel was exactly what we were looking for! No.
Room was big, good layout. Good location, pleasant staff.
We stayed one night. The hotel was clean and the staffs were kind. The breakfast was fine. The hotel mistakenly charged one night even though we prepaid it. But I could resolve it by calling them without too much difficulty. In overall, I was satisfied and would stay there again.
We were staying with a large group. The staff could not have been more friendly and helpful. NO
The kitchen in our suite worked wonderfully for our family. The dining area was very cramped during breakfast times.
Stayed for a hockey tournament. Great location, clean rooms, and staff was helpful with area restaurants, and providing space for party.
Had a great time! My room was upgraded without my knowledge for free and was terrific! If I had more time I would have used both beds! Only downside was I couldn't drag a mattress from the bedroom to place in front of fireplace only because there was no bear skin rug!!! Honestly it was better than I expected! Pool was great and we loved the jacuzzi. simple check in and out. I look forward to going there again. Thanks for everything.
Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...
Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money Coffee machine should be better Noisy old AC Old Windows
staff clean NOISE all night in halls kids until 5 am police etc Wedding
Quietness Work in progress
I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.
Great-clean etc. I would stay here again! Only 2 tissues in bathroom!
Very nice place, very nice people...would stay again. No breakfast included
The rooms were clean Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.
Staff was very nice and professional. Facility was well kept The mattress was uncomfortably soft. Woke up with a backache.
The staff are on the whole very courteous and helpful.
Well kept and clean. There were however, plenty of snacks and coffee and tea available Breakfast wasn't free
The toilet rocked around when you sit on it, the shower valve was leaking at a good pace.
The staff was incredibly pleasant and helpful, room was clean and very nice and the breakfast was great! I would most certainly stay again. We were in town for a concert and the venue was within walking distance. Super easy!
This is my third stay at this hotel. The hotel has free parking, a decent breakfast (included with stay), and is right next to a Starbucks and 99 (great steak tips). The rooms are clean and and staff have always been polite. The in-room mini fridge is large enough to be useful; although I do wish there were a microwave in the room as well. The Keurig in the room allows someone to come prepared with their own K-cups rather than rely on the Diedrich Coffee "Morning Edition Blend." ( I think they need to step up their maintenance / room inspections. This trip the shower curtain rod was not fully secured to the wall -- screws were loose -- so the shower curtain wouldn't stay closed; it kept sliding down because the center of the rod was hanging lower than the ends. The clock radio also was randomly making noises (buzzing sounds) even when turned off. The noise was rather regular, so housekeeping should have noticed it while cleaning the room. Other than that everything was great.
The bed was soft, the room was clean. They had a nice business room. The location is good if you want Worcester downtown. The walls aren't very sound proof, all night we heard doors slamming (they slam really hard whether you want them too or not). I could hear every word of the argument in the room next to me. The breakfast wasn't very good, the coffee was okay but what do you want for free.
The rooms were spacious and comfortable. Everyone i encountered at the hotel was friendly. Our housekeeper Roxi was very nice.
Breakfast room was large and well stocked. Good restaurant within walking distance. Room was large, clean and comfortable.
My stay was absolutely worth every penny. My room was clean, comfortable, quite warm (since it was in the negatives). I could stay they for more than just a night if needed. I did not like the fact that the receptionist at the front desk when asking for my card for incidentals, she failed to explain the $50 fee that was taken out of my account. I would've have been perfectly content with the fee if I was told about it when checking in. Although my room was perfect, I feel the curtains do not do justice in terms of privacy for I can see outside to the front of the hotel.
The woman at the counter was great and so was the breakfast. Nope. Nothing bad.
Clean, nice decor. Wireless connection. Staff helped with directions and map to restaurant. And I am Gene from NAUGATUCK CT Minor The shower curtain is in two layers of the same color. Didn't notice so both layers were put in the tub and got wet. Change one to a contrasting colro
Plenty of parking and near the highway The people upstairs that morning were loud and I was woke because I could hear them . Nothing for breakfast in the area and breakfast bar was too crowded . Went to gas station and had a pop tart
This guest did not leave comments about this hotel.
Everything was fantastic! Quiet and clean, with a great location too! Loved the pool and hot tub. Delicious continental breakfast with friendly people and ample parking! A perfect get-away! Thumbs up!! No issues at all.
Very pleased No
This guest did not leave comments about this hotel.
Friendly, clean, comfortable.
Clean rooms and great breakfast No
The rooms were really really clean.... And everything was new.... I had to change rooms because they did not have what' I booked ....
Clean, comfortable. No pay per view, A/C was difficult to operate.
Left clothing in closet and called 2 days later and they did not find or know anything about it.
Pool only open 12-9 pm. Big disappointment to us as we would have picked elsewhere had we known.
The room was newly renovated. It was extremely clean and comfortable. It was quiet and private feeling. The queen bed that we had was very comfortable. We had a suite, which was comfortable and spacious. The breakfast that was provided was filling and of good variety and quality, especially for a hotel breakfast. The wifi was easy to connect to and plenty fast. The staff was especially friendly and helpful. We needed directions for transportation and restaurants and they went out of their way to make sure that we were given clear instructions and quality suggestions. The price that we received through using Kayak gave us a great suite at the price of most small rooms elsewhere. I really couldn't have been much happier with our stay. The breakfast staff could do a little better job at washing the dishes and utensils more carefully. There were a few times that I had to leave a plate or fork laying on the counter because it wasn't sufficiently clean. They did a great job of keeping up with the number of people eating each morning though.
The staff was friendly and the hotel was clean. It wasn't pet friendly.
Unfortunately we had to cancel but at the time of booking I was not told that If I cancelled would be charged the full amount of my room charge. I contacted the Courtyard in Worcester and they informed me that it was third party reservation and there was no refunds. The cancellation was due to an emergency operation on my wife after the operation she couldn't travel. I'm very disappointed with your organization not explaining this policy at time of booking. I plan on showing my displeasure by posting a review and comment on Face Book and Ripoff.com You can contact me with questions at email@example.com
Welcoming, comfortable and convenient
The beds were comfortable There was a screaming crying baby in the to right next door. They also had workers directly outside our window banging away in the roof at 7am working in construction. It was awful! We were up all night due to these and they would not give us a credit for being rudely awoken.
The staff was very nice, informative and helpful. I learned that booking a Marriott through Kayak, they don't give you any of the rewards points you get when you book directly through Marriott. Of course, booking a Marriott through Kayak was less expensive than booking one through the Marriott itself. I think that is ridiculous. Also, the hotel is overpriced for the location, and half the parking lot is under construction making parking a very difficult task.
Excellent condition and attention. Very comfortable rooms Kind of bad the free WiFi and, nowadays, I won't be paying 5 bucks for the few time I'm in hotel and want to chat with my family after my long work day...
After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh. on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.
Room was large and spacious. Nice fill-the-fridge service option. I did not use this, but have never seen this offered before. Innovative.
Staff and comfort Some days cleaning in room was not good