Localização do estabelecimento
MGM Grand Hotel & Casino, em Las Vegas (The Strip), fica a uma distância conveniente de Crystals at City Center e Universidade de Nevada-Las Vegas. Este resort 4 estrelas fica bem perto de The Linq e High Roller.
Sinta-se em casa em um de nossos quartos com ar-condicionado, dock para iPod e TVs de tela plana. O acesso de cortesia à internet sem fio mantém você conectado e há programas a cabo para sua diversão. Banheiro privativo com chuveiro/banheira combinados apresenta produtos de toalete de cortesia e secadores de cabelo. As conveniências incluem telefones, além de cofres e escrivaninha.
Instalações recreativas, de spa e premium
Relaxe no spa de serviço completo, onde você pode desfrutar de tratamentos para o corpo e tratamentos faciais. Quem gosta de apostar pode tentar a sorte no cassino, enquanto seus acompanhantes poderão preferir uma casa noturna ou piscina externa. Comodidades adicionais incluem acesso de cortesia à internet sem fio, serviços de concierge e loja de presentes/banca de jornal.
Este resort possui 17 restaurantes e 2 cafeterias onde você pode matar sua fome, ou então fique no quarto e desfrute de nosso serviço de quarto 24 horas. Relaxe com uma bebida refrescante em um bar ao lado da piscina ou em um dos 5 bares/lounges.
Comodidades para negócios e outras comodidades
As comodidades presentes incluem um business center, serviço de limusine/transfer executivo e check-in expresso. Este resort possui um espaço de 55928 metros quadrados, contendo espaço para conferência e salas de reunião, e é o local ideal para quem está planejando eventos em Las Vegas. Estacionamento grátis com manobrista está disponível no local.
Room was not clean, TV didn't work, maids didn't clean room next day (had to call at 5pm to get service), culminating in door key not working twice on same day and me ending up locked out for 30min
Everything,friendly courteous staff,clean comfortable luxury rooms,great inhouse shows,big selection of great restaurants,value for money inhouse,a great Casino,we enjoyed playing the machines,some wins & lots of fun,MGM Grand is the place to stay in Las Vegas,we loved it
My credit card was hacked which prevented the hotel from charging me daily for any room charges. Instead of calling my cell phone or sending me a note to visit the front desk, they chose to lock me out of my room. I found this out when my wife had an asthma attack from all of the casino smoke. When I went to the room for medication, the key simply wouldn't work. I visited the front desk in desperation, told them my dilemma, and their response was rude, heartless, and smug. Instead of expediting the process to allow me entrance to my room and my wife's medication, they chose to lecture me as to why my room key was disabled. They treated me like a poacher, when in fact my card was hacked in their facility! I've stayed with the MGM Grand and their other properties before, but never again. I travel to Las Vegas at least 3 times per year, spend a lot of money on customers and gaming, so their loss.
We haven't been to Vegas together before and we wanted to stay on the strip and close to clubs and bars. The MGM was very close to most things we enjoy, NY NY mostly. Also the Asian resturaunt in your place is fucking unreal. Service was a 10 food was a 10 and the price was dooable for a young couple.
It took a while for us to get used to the distance the the shopping on the strip. But, that's on us. The MGM just felt a little far away.
No bathtub, had to upgrade my room to get one. Still no bathrobes. No noise from next door rooms, but doors slammed in hallway all night long. Main light bulb was burned out when I got to room, so dark in side. Took maintenance several hours to show up and fix it
Staff was very nice and for the most part very helpful.
No hot water. Pool was closed and was sent to another property's pool which was so overcrowded you could not get a chair.
the bed and pillows
the bathroom was too public and the rooms view was terrible. the elevators were way too far from the room. Security officer we met in the hallway said it was a quarter mile hallway with elevators at each end
Location and grandeur of the hotel is amazing!!
The rooms were not up to the mark. They looked old and were small. Not all expected basic amenities were provided. It was a major let down, and definitely not worth the price
Room was clean, pools were amazing. Super close to all strip casinos
Our fire alarm was triggered and not one staff member was seen during the ordeal. And no explanation was given to is about it.
The comfortable room.
Booked our room through Kayak.com over three hours before getting to the MGM. When my fiance and I tried to check in, we had to wait 30 minutes because MGM couldn't find us on their system. The lady at the desk called her manager n advised her to tell us to call kayak. So we did and had to wait another 15-20 minutes. They told us that MGM had been sent the info and that they've "had it all along." The purpose of booking ahead of time is to expedite the checking-in process and this took about an hour.
service was great
room was really small
Location, Rooms were nice, really friendly staff, nice Casino
It takes you ages to go from A to B since its so huge but thats part of the experience
Noisy and overcrowded family hotel.
The smell of cigarette smoke was overpowering.
Crampy little room with King bed, room temperature could not be brought down and adjusted to a comfortable setting even at minimum, while in shower water splashes outside the glass door bottom gap with no transitions, limited lighting making the room gloomy, came here thinking rooms would be nice after hearing about renovations, overall a disappointment and just wasn't a comfortable stay in Vegas this time!!
The MGM had a fun atmosphere, and unfortunately we didn't have enough time there. We only stayed a night as we were passing through town on a road trip. This was my first time in Vegas, and if I went back, I would have no problem staying at the MGM again.
Maybe I missed them, but I wish there were water fountains. But then again, anything to make a dollar. I can't really complain about this because I should have expected it, but staying here and having a good time definitely costs money. My husband and I won't be coming back until we can budget 3-4 times more than we did this time - and we didn't budget cheaply.
Bizarre setup in the bathroom. No privacy, frosted glass between toilet and shower with air gap at the ceiling.
I didn't like anything about my stay at mgm. However I did meet some promoters that were so helpful and evern showed us the quickest way to get to each club and how to get into all of the pool parties.
I hated my stay at mgm. I was charged 400 dollars as a hold on my account as soon as I steped into the hotel. Everything I was a hassle. I booked two rooms and I asked for them to be conjoined months before I arrived. I called and they only had one room booked. I called kayak with my confirmation number they jumped to my help and called mgm with me on speaker I was able to get my rooms together and they sorted everything out. When MGM hung up the kayak Assitant asked me to call them back a week before to confirm everythjng was right. Well that was the best advice because of course the problem remained and I had to sort it out again! When I arrived the manager was so rude to me and told me that there is no way that two rooms can be beside one another. I had to prove it with an email. So then all of a sudden it was possible. Miracle I think not. They offered me 100 dollar voucher per room which was a headache and I couldn't use it in the restaurants that I had booked. It was an awful experience that resulted in so many phone calls and wasted my time and patience. I will never stay there again. Paris and Venetian it is next time.
Lots of restaurants available
The smoking in the hotel. Lack of info on what was available at the hotel and where. More maps. Having to pay for a tube at the pool after we paid 509$ to stay at the hotel with a pool. Staff working and serving at the pool Weren't available.
For the most part all staff was very friendly and helpful.
Security opened my door without my permission while I was in my room, very unprofessional. They did not even call to see if anyone was in the room when some drunk person said that we needed to be checked on or something? After many trips to Vegas it was a very strange experience.
There were not enough people working the front desk.
Staff were very friendly and helpfull nice job MGM
Cheap room, was clean. Nice views.
IT'S A MAZE. it was really hard with a child in a stroller. Pool area was closed so early and also a maze!
Everything especially the hip hop music being played throughout the casino.
The night club hakkasan rarely plays hip hop
We were initially given a room that looked like a jail cell. Tiny window and old. After 1 hour at the front desk we were grudgingly given a room with a bigger window overlooking the ac units that ran all day and night. Horrible attitudes and rooms. The hotel is huge so you have to walk a mile to get From your room to elevator. Changed $30 night resort fee but not given paper and wifi did not work. Worst Vegas hotel experience ever especially since you can get a less expensive room at a better hotel.
I was given a room on 3rd floor with trash bins in an enclosed area below being clanged around disturbing sleep late and early in morning. Pillows terrible. Controls on water in shower hard to keep at even temperature. Food outrages prices. I am a senior on a limited budget and spent a lot of money to be here for a special occasion. Leaving with a bitter taste for this big name hotel.
Amazing location good restaurants good access fast check in. Secure and safe. Fun for all. Family singles business kids etc
Room did not have heater. Was not able to adjust the temperature to optimum. Response to services was low. Housekeeping was not done same time everyday.
Everything was great! Service, quality of room, and location on the strip! Ah may zing.
Tub above overflowed had to move rooms, keys were goofed and it took another 45 minutes to get in new room. Did not want to pay for the evening and still had to pay for it. Should not have to pay for a bad night's sleep. Oh yeah they pop you 25.00 a day resort fee...really.
Loved the hotel and staff
The west wing king room was nothing more than a college dorm room. The bathroom had no privacy and the room looked to be put together with poor construction. The hotel was Great but for the price or any price the room was horrible. Would gamble but not stay at this hotel again.
My fiance and I stayed at the MGM for two nights in June with my family. Our stay was pretty horrible at best. It all started when we booked the room. We booked online through getaroom.com for three nights. We then decided to only stay two. With our reservations there was supposed to be no cancellation penalty and that soon changed. We were advised the rates had changed from the time we booked to the time we wanted to cancel the third night. They told us we had to cancel the whole reservation and rebook at a higher rate. After a huge headache and about 1.5 hours on the phone we were told they would accommodate us and just cancel the one night. (It took about a month to get our refund but this is a completely separate issue) We arrived at the MGM at about 3pm on a Monday afternoon. The checkout line wrapped around the entire lobby area and it took us about an hour just to check into our room. We had booked one king bed and ended up with two queens which we were told by the concession desk was comparable. Everyone else that we went with was offered some sort of an accommodation such as a $25 pool credit but we were declined that. We got up to the room and discovered the beds weren't even properly made, the bottom sheet was folded up instead of tucked in. The pillows were horrible and flat (you can request alternative pillows that could be delivered to your room in 45 minutes - 1 hour time). The water pressure was fine the first day and there was practically none the second day. The AC unit made some sort of loud rattling sound. That coupled with the bright green light that shone up and under the blackout shade and into our window made it very difficult to sleep. On top of everything else our TV didn't even work so we could neither watch TV while laying awake at night or check out of our room. Overall our stay was far from fantastic and I would probably never stay here again.
leaving but even that had a line
Way to expensive for what you get. A few beers and lunch for six people was $260 at the pub, dinner for 6 was 500 dollars and it wasn't amazing food. It was good, but more like 200$ good. Way too expensive. Way too many lines. Won't book here again