Excelente
10,0
Prós:
Great location, great amenities, perfect for our honeymoon. It was comfortable, gorgeous, clean and modern.
Contras:
There isn’t a bar/restaurant on the property that is open past 10. The beach is just “okay” as it’s a man made beach.
Excelente
9,0
Prós:
perfect for kids and family. pool, and restaurant were excellent. It was a bit pricey so we went to local supermarket and got beers and snacks for the kids. Would stay again.
Contras:
staff willingness to go above and beyond was sub par. Almost felt like it was a burden when we asked someone for something that we weren't paying for. asked for extra towels or to have the room straightened up and we got a pouty face.
Excelente
9,0
Prós:
Tavern was excellent and staff were excellent as well!
Contras:
Lounge chairs at pool and beach are very uncomfortable.
Regular
4,0
Prós:
It was pretty
Contras:
It okay but incredibly overpriced. The staff was not at all accommodating and not at all helpful. I would never pay that price again for that place. It was absolutely ridiculous. The food was five star hotel prices for one star hotel value. We had to call twice to finally connect with someone to get breakfast and wait on hold for over ten minutes and it took over an hour to prepare eggs, toast, and bacon. Then my husband had to drive to pick up the breakfast AFTER calling to see if it was actually done because no one called after an hour and 15 minutes to let us know if it was and we only had that one full day there to enjoy so we didn’t want to waste it. We never got clean towels. We had to again call twice and finally we did get three towels the last evening we were there but no washcloths and that was before we were leaving the next morning. We had to use the trash bag that the brought the towels in to sack up our trash. These may sound like minor details, but please remember that we were playing $900 a night for a room AND $75 dollars for a simple breakfast. So, yeah I kind of do expect a warm breakfast AND clean towels. It was the most disappointing experience of my life and I basically paid the price for what could have been a week vacation and actually only spend 2 nights with mediocre service. I made a huge mistake.
Bom
7,0
Prós:
The room was nice although the location in the back of the building kind of sucked. The bathroom shower/tub was amazing!
Contras:
Location, kind of far away from stuff. Was pricey for what it was. The pillows weren’t very comfortable.
Excelente
10,0
Prós:
beautiful room!
Contras:
pool chairs were bad
Bom
6,0
Contras:
You have to pay for parking, the beach is nothing to rave about and mostly weeds and grass. The rooms are super tiny. To me the hotel seems appropriate as a 3 star hotel. Good thing is close to downtown and shopping.
Regular
5,7
Prós:
Location was good
Contras:
They are doing construction and cutting tile 9 to 5 during the week next to the pool. Should have let us know in Advance. Could not use pool or beach all day due to noise
Excelente
10,0
Prós:
I didn’t need to leave the hotel. Pool, hot tub, excellent restaurant. Prices were very reasonable for the area. Very nice rooms.
Contras:
Employees of the restaurant appeared to be uniformily grumpy. Everyone else was really nice. Not really a beach. Waterfront yes but the beach was maybe 20’ wide.
Excelente
10,0
Prós:
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
Bom
6,0
Contras:
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Excelente
9,4
Prós:
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair.
Contras:
We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
Excelente
10,0
Prós:
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels,
Contras:
Parking was in a ground level garage; our room was on the 4th floor.
Bom
6,8
Prós:
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient.
Contras:
Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Bom
6,2
Prós:
The staff were very accommodating and helpful
Contras:
Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
Ruim
2,0
Prós:
comfy bed
Contras:
no windows really ugly far from town too expensive far better options
Excelente
9,7
Prós:
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed.
Contras:
A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Excelente
8,0
Prós:
Room Clensines Service Happy hour Pool Hot tub
Contras:
$20 parking per night
Bom
6,3
Prós:
Liked the room
Contras:
Did not like the staff. Not friendly at all. Very rude.
Excelente
10,0
Prós:
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
Excelente
9,3
Prós:
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself.
Contras:
Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
Excelente
10,0
Prós:
The staff was great and everything was perfect. I truly enjoyed my stay.
Excelente
10,0
Prós:
The rooms were beautiful, thought it was a bit pricey for not an oceanview. Loved getting champagne upon check in and the free shuttle into town.
Ruim
2,6
Prós:
nothing.
Contras:
expensive poor facilities far from town poor service would never go back.
Bom
7,0
Prós:
Location, pool and beachfront.
Contras:
The room wasy way overpriced considering there was no view and that it was not a suite.
Regular
4,6
Contras:
I don't see how this is one of the most luxurious hotels in Key West. I felt completely nickled and dimed on top of the extremely high rate for the hotel. They even try to add on a donation to an undisclosed non-profit -- granted it's a minimal donation but a customer shouldn't have to opt out of giving a donation. The parking fee, considering you're so far from Duval Street, is ridiculous and is over $21 after tax. The set-up of the rooms is far from comfortable -- a common entrance for 2 different rooms, which exacerbates the noise made by your neighbor. Furthermore, so much construction was going on around the hotel that we literally had to call the hotel to find out how to enter -- they then informed us that we had to enter through Hyatt's parking lot. I honestly couldn't wait to check out, but even that caused problems as they made me wait in line for 25 min since they only had one person working the desk. Steer clear of this hotel.