Hotéis em New Town, Key West

Contras: Our room and elevater could use an update

Contras: Got a small room that I understood was directed by using Kayak or 3rd party reservation service.

Contras: Can’t really think of anything

Contras: Closer to down town

Contras: The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.

Contras: What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.

Contras: Resort fees

Contras: The only negative comment is the parking. The number of parking spaces within the resort does not accommodate the number of guests. We had to park beside a Walgreens which was near the resort but did not have walkable pathways to the resort. We had to walk through trees and climb a slight hill that had no traction.

Contras: food was a bit pricey and left a bit to be desired.

Contras: Expensive for what you get. No extra incentives are included in what you pay for the rooms it all costs extra. Rather go to the marriott just down the road again.

Contras: Late check in time.

Contras: Beach front but can't swim in the water.

Contras: When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.

Contras: Too pricey for what you get. Don't expect to relax! More of a party hotel. Thought I was back in college but then I couldn't afford it.

Contras: Our room phone never did work. Internet service was frequently interrupted. BR sink faucets functioned poorly. The White Sox did not win too many games.

Contras: Parking is limited and constrained. The shuttle service to Old Town is inconvenient (2 hour intervals); but free. There are very few local (within walking distance) restaurants. The best, a Fridays, has closed.

Contras: I don't see how this is one of the most luxurious hotels in Key West. I felt completely nickled and dimed on top of the extremely high rate for the hotel. They even try to add on a donation to an undisclosed non-profit -- granted it's a minimal donation but a customer shouldn't have to opt out of giving a donation. The parking fee, considering you're so far from Duval Street, is ridiculous and is over $21 after tax. The set-up of the rooms is far from comfortable -- a common entrance for 2 different rooms, which exacerbates the noise made by your neighbor. Furthermore, so much construction was going on around the hotel that we literally had to call the hotel to find out how to enter -- they then informed us that we had to enter through Hyatt's parking lot. I honestly couldn't wait to check out, but even that caused problems as they made me wait in line for 25 min since they only had one person working the desk. Steer clear of this hotel.

Contras: Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.

Contras: expensive poor facilities far from town poor service would never go back.

Contras: Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night

Contras: Employees of the restaurant appeared to be uniformily grumpy. Everyone else was really nice. Not really a beach. Waterfront yes but the beach was maybe 20’ wide.

Contras: no windows really ugly far from town too expensive far better options

Contras: The room wasy way overpriced considering there was no view and that it was not a suite.

Contras: Did not like the staff. Not friendly at all. Very rude.

Contras: $20 parking per night

Contras: Parking was in a ground level garage; our room was on the 4th floor.

Contras: A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.

Contras: 4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.

Contras: Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.

Contras: You have to pay for parking, the beach is nothing to rave about and mostly weeds and grass. The rooms are super tiny. To me the hotel seems appropriate as a 3 star hotel. Good thing is close to downtown and shopping.

Contras: They are doing construction and cutting tile 9 to 5 during the week next to the pool. Should have let us know in Advance. Could not use pool or beach all day due to noise

Contras: We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.

Contras: It might be a little loud since the airport 5 min away. There is no place to have breakfast at the hotel.

Contras: The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.

Contras: The hotel was a dump

Contras: See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.

Contras: Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.

Contras: The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.

Contras: Our room was very close to the main street into town which was noisy.

Contras: Location not really beach front... Standing shower was very small. Had to drive about 2-2.5 miles to get anywhere to explore.

Contras: The shower was small and the water pressure low, so rinsing off was a bit of a challenge.

Contras: poor wifi anywhere on the property. They need to bring that up to modern expectations and expand the width and reach to accommodate all the modern electronics that are being used., breakfast in stoned crab was less than what you would expect for a nicer restaurant (food was not fresh, poorly made, not much selection. No food service until 8 am, only coffee which is self serve.) Front desk staff was stand offish, very business like. No clock in the room or necessary outlets to accommodate current 2016 needs. Bathroom was very small, lots of old dirty caulking around the tub and floor. Bay view with hammock is not private, the next door quests are only two feet away. That was very misleading on the website. Maid never came to our room in the 3 days we were there. No one told us to get maid service we needed to hang the door tag on the outside of the door requesting the maid service. We had to go searching for ice, no ice machine. Ice is all the way to the bar, stand in line with the others waiting for food service.

Contras: Nothing

Contras: Everything. The service at the hotel restaurant was awful. Unfriendly staff that seemed to dislike their jobs. Rooms were tiny, shower was tiny. The “continental breakfast” was frozen waffles and hard boiled eggs. The food and drinks were insanely over priced. You can get a better bang for your buck anywhere else in key west. They advertise a “beach” but it is definitely not a swimming beach nor is it a pretty beach. We were very disappointed in our choice to stay at The Ibis.

Contras: No maid service. Had to ask for clean towels. On site restaurant was very pricey. Bathroom very tiny.

Contras: No hot tub is my only first-world complaint!

Contras: No 24 hour food option.

Contras: No beach, but beaches in KW aren't great anyway. but pool is awesome. 6$ cab ride to town.

Contras: People at the front desk weren’t nice. They tried to multitask and take care of few customers at same time. I would rather wait for my turn to get the right service. Our room was dark and smelled very musty, looked clean though. We were located at the very last building next to housekeeping nook, which looks messy and dirty, not appealing at all plus housekeeping ladies were extremely loud every morning waking is up very early... One day our Key wasn’t working and we had to wait a little for someone to show up at the desk, we were taken care of but no smile, no thank you or sorry...

Contras: Small rooms for $$$

Contras: Need few more pet areas,Need fl resident specials,walls a little thin,can hear outside noise and neighbors.overall very pleased 4.5