Hotéis em New Town, Key West

Prós: Loved the rooms!

Contras: No

Prós: We were given an upgraded room, which was absolutely beautiful with lovely views of the water.

Contras: The location is a bit out of the way, which is what we wanted, but anyone seeking to be in the action should look elsewhere. This is a quiet oasis!

Prós: Hygiene and quality of supplies eg LOccitane, Starbucks Coffee.

Contras: The room rate is pricey.

Prós: Just the scenery near the water

Contras: Rooms were dated and awkward layout. Lots of steps to climb with luggage.

Prós: The staff was courteous, friendly and welcoming

Contras: Nothing!!!

Prós: Nice, clean, and comfortable hotel. The only downside is you are not near the attractions and the shuttle is not very frequent.

Contras: Location not ideal.

Prós: There were mosquitos in the room. we didnt open the balcony door. We killed about 5 and more kept coming in. Not sure if they were coming thru the vents. We got bit several times during the nightm Would have been nice if shuttle would have been provided to Duvalle street since it's kinda of far away.

Contras: No mosquitos

Prós: Nice out doors

Contras: They didn’t clean the rooms until 5 pm each day The phone didn’t work so I couldn’t order food

Prós: Friendly staff

Contras: No

Prós: The location was right next to a Walgreens and across from a Publix and Winn Dixie which was convenient. The rooms were clean and I enjoyed having an outdoor space to relax.

Contras: The outdoor space was pretty loud as we are close to the main road. The staff was also very rude when we arrived. My husband and I were there for our wedding, and as soon as we arrived (along with 20 other people that we also got to stay there) the man at the front desk says "you're aware you are here a day early, right...?" which was incredibly rude and unsettling. When I told him that I added a day about 5 months prior, he said I was wrong, and then asked for my email showing the confirmation. When I pulled that up, he didn't say anything, just handed my phone to the manager. The manager then tried to tell me that they were trying to call me (funny because I never had any missed calls) and they said that booking wasn't sure if we were coming or not...why would I add on a day if I wasn't coming? As a bride with a million other things going on, it wasn't a great experience to be told that 1. you shouldn't be there, and 2. the attitude from the front desk didn't make us feel like we were welcome. The room we were provided with also wasn't what we expected. Our grandparents somehow ended up with a 2 bedroom suite when they paid less than we did overall and they did not plan on a 2 bedroom suite. We were expecting a living room and a king bed in our room, but instead just had a table and 2 chairs and the bed. Luckily our bridal party was able to get ready for our wedding in our grandparents room.

Prós: I stay in hotels very often. From all the hotels i visited this is one of the best ever. Super cool atmosphere. Real island vibe. Quiet and clean. Felt very welcome. More than just ok. Really fantastic relaxing stay. Keep it up parrot key!

Prós: Pool areas were beautiful. Very Comfortable. Everyone was very hospitable.

Contras: We got a suite and there were a lot of steps. Need more furniture in the living room area. Also, wished the shuttle ran a little later.

Contras: Parking and breakfast seating. The parking spaces are MUCH too thin, creating many spaces which were unparkable as others had parked over both side lines. This made my 8 month pregnant wife have to walk from the opposite side of the hotel in the only parking spot available. Also, at 9:00 am, there is not enough tables for the amount of people eating breakfast. We had to sit in the lobby to eat our breakfast. These two things made our stay less enjoyable.

Prós: The staff was incredibly helpful and very engaging. The concierge was knowledgeable, the front desk attendants quick, and the breakfast crew were on top of everything. I have no comments on the maid service because we did not let them into our room for the duration of the stay. They offer a variety of helpful coupons and pamphlets to help acclimate you to the island.

Contras: Our room smelled slightly of cigarette smoke, and the shower had mildew in some of the grout. The sink area allowed a pool of water to collect due to an uneven surface. The walls are quite thin. The rooms were lacking in lighting. Being one of two Fairfield locations in Key West, it's the farther from the major attractions. Overall, small gripes. I would certainly stay here again

Prós: Shaded with palms everywhere.

Contras: Nothing it was perfect

Prós: Our room was clean, however, I think this location is overpriced.

Contras: The value for your money

Prós: The shuttle to Mallory Square was helpful

Contras: Shower water pressure was low.

Prós: Really enjoy my stay here

Contras: Staff was rude and did not tell us where anything was. Room was dirty and overpriced.

Prós: Good location, good breakfast, nice pool with bar. Rooks were clean and comfortable

Contras: The fitness room needs updating. Limited equipment. There was also a hidden fee not disclosed when booking - a $25/night "destination/amenity fee". That included 2 drinks per day at the bar, pool towels and shuttle transportation to the downtown area of key west. Perhaps that was useful to some travelers but it was a waste of $50 for the 2 nights we spent there as we did not use the pool, bar or the shuttle. Sneaky, hidden fees like that should be disclosed when booking.

Prós: The breakfast was great!! Many choices and everything was kept well stocked as it was very busy the weekend we were there? Kristin at the pool bar was great!! The front desk help was efficient and friendly as well. The shuttle to the Mallory Square area was helpful as well.

Prós: The pool and the Pool Bartender Steve was very professional and awesome!

Contras: The staff was a bit rude when we checked in but got better as the stay went on!

Prós: The price was fair. Breakfast was decent. Newer hotel.

Contras: We had two experiences with roaches. We advised the front desk each time. One said she would make a note of it the other person at the desk took several minutes to explain the habits of Palmetto bugs in the warm weather. No one came to spray or check on the room. Breakfast could have a little bit more variety.

Prós: Very convenient location with the shuttle that takes you to Mallory Square, shoutout to Vacation Vinny. Awesome staff and pool/bar. The Blind Pig is very delicious as well!

Contras: There’s nothing not to like. :)

Contras: The bathroom door handle was broken. The air conditioning system was very loud and smell bad. This hotel definitely shouldn't been considered as a 4 star.

Prós: The pool area was nice. They provided complimentary water. They have a food truck and a Starbuck's next door. I rented bikes and bikes to old town every day. It was nice.. about a 20 minute bike ride but along water and good exercise.

Contras: When I first arrived it was late at night 1 am. . The door to my room was open and I felt unsafe. The frobt desk clerk was not helpful but I asked for the manager. Hailey Simmons, the hotel manager was excellebt. She found me another room apologized and did not charge me a resort fee. For that day. She did a great job because I was grumpy from flight cancellations and had to drive 7 hours to key west to be met with an unsafe situation. She explained the lock was broken and called maintenance but also found another room for me. She really saved the trip and my stay.

Contras: Most uncomfortable beds I ever slept on in a motel or hotel. No signs for vending machines or where to get ice. I realize it’s tourist season but you were still over priced.

Prós: Location.

Contras: Staff weren't ready and friendly. Got to hotel at 2pm, was told check in was not till 4pm. Went to eat came back at 4:30 and the room was still not ready, staff was not accommodating. Gave us uncertain answers, when asked why it wasn't ready, one turned

Prós: Nice updated hotel, Free parking, Free WiFi, Free shuttle to Key West Historical District. We could use also the facilities from the Next door Hotel 24 degrees, like excellent swimming pool and bar.

Contras: The pool at the Gates was available for families who were not guests of the hotel....with a lot of children.

Prós: The beds were very comfortable.

Contras: The bathroom door opened up right to the toilet.

Prós: Wonderful room and very clean and fresh. Really comfortable bed

Contras: Nothing to dislike

Prós: The over all was great the customer service was outstanding. I have my own business and I pay attention to customer service and the lady that hopped was above and be on kind just said I'd like to know her name it was her customer service great.

Contras: Nothing

Prós: Free Bus services were great, love the Blind Pig as well and the grounds

Contras: Didn’t have a 4 star feel but was pleasant

Contras: I was unable to be at the hotel and called them directly 3days in advance that I was in an accident and unable to travel. There was no consideration given claiming it was a non refundable stay. Had I known that I would never have booked. Horrible !!!!!

Prós: Hotel was clean and comfortable.

Contras: No room for having food such as breakfast.

Prós: Staff was very welcoming and informative. Pretty clean overall, convenient parking area, nice pool area.

Contras: A few small things: our bathroom door didn't lock, bed headboard had fingerprints and looked dirty, no bags in trash cans. Bar closed very early outside, charge to park was a little annoying.

Contras: Housekeeping

Prós: Joseph at check in was wonderful

Contras: Prices at tiki bar was ridiculous and it was happy hour

Prós: Great Pool with Pool Bar. Good locations, just at the entrance to Key West, you can't miss it.

Contras: Houskeeping could have been a little better. First Day, our towels were not changed, which was alright. But we didn't get wash cloths. Also had to use Hand Towel as a bath mat.

Contras: Staff was unclear when telling us about breakfast. We thought it was included in room rate and no one could speak English well enough to explain why it wasnt

Contras: Free parking or breakfast would have been nice.

Prós: Price value

Contras: I slipped getting out of the tub and fell. And was charged for parking when it was listed as free parking

Prós: Yes greatdrinks a bit pricey 25 dollars for 2 drinks

Prós: Room service. On-site bar. Pool was nice.

Contras: No

Prós: Joseph at the front desk was very compassionate and met our needs.

Prós: Quiet even with roosters outside. Nice pool. Staff were accommodating Bonnie st breakfast was very efficient

Contras: No

Prós: Room was large

Contras: The fire alarm battery was low do silver white color streamed all night One light in bathroom was out

Prós: On the water

Contras: No WiFi during my stay. No microwave

Prós: The Beachy area out back of our room was very nice.

Contras: The room was overpriced.

Prós: Atmosphere. Rooms, though tight for 4 of us, were nice. Clean.

Contras: Parking is tough. I know they are in a very tight space but it's tough. Restaurant prices were way above expectations.

Prós: It was nice

Contras: The restaurant was over priced for the portions and food was just ok. Don’t mind paying more for dinner if the food is good, but the food wasn’t anything to write home about but was Disappointed.

Contras: Yes, no iron in the room, no phone.

Prós: Okay

Prós: Great amenities, Shuttle, breakfast.

Contras: Parking was limited. Room staff was just ok. Room was tiny and dated.

Prós: the panorama and the flexibility to find this hotel. J'ai bien aimé la vue en arrière de l'hotel, l'Eau et la facilité à trouver la place.

Contras: La porte patio est brisé, elle a été difficile a ouvrir et fermé, un grillage pour la porte serait bien, je me suis fait piqué par un moustique dans la nuit. Le bruit sans arrêt du système d'air conditionné, trop bruyant. TROP cout

Prós: Waterfront with all the right amenities. Nice little beach with picnic tables, chairs & hammocks. Interesting menagerie of tortoises & parrots. Bright decor, good breakfast, a shuttle that ran downtown. Great atmosphere and, a great price.

Prós: It was close to a lot of stores and great food. Best part is there was a bus that left every hour on the hour 8am till 10pm that took you right to where the action was and no need to pay for transportation tip your driver!!!!!

Prós: View

Contras: Nothing

Prós: The room decor was cute.

Contras: Everything. The service at the hotel restaurant was awful. Unfriendly staff that seemed to dislike their jobs. Rooms were tiny, shower was tiny. The “continental breakfast” was frozen waffles and hard boiled eggs. The food and drinks were insanely over priced. You can get a better bang for your buck anywhere else in key west. They advertise a “beach” but it is definitely not a swimming beach nor is it a pretty beach. We were very disappointed in our choice to stay at The Ibis.