Windsor Plaza Hotel

The hotel service is very professional and efficient. The staff always in good mood and ready to help

The bureaucracy to receive visitors in the room (my kids, for instance) is excessive, taking long time and disencourage us to do it

Whern I arrived there was no booking from Booking.com. Luckily they had a room which I was able to take. I had my printed confirmation, they had no record of the internet booking.

I liked the rooftop area and the pool. There was a great view of Copacabana Beach. The buffet breakfast was very good. The location was great, close to Rio Sul mall and the beach.

The room was very basic and small, for the price we paid I was expecting more and I was also expecting it to be more updated. There was mold on the wall, it was very dark.

Far to expensive for what it is

The reception staff was very helpful

Hotel Taxi was unreasonable, secondly, the booking was bad very bad upon arrival at the hotel we were told that our booking was not on the system because the hotell notified booking.com 5 months ago that they were no longer accepting bookings, you can imagine after travelling for more than 12 000 kilometres only to be told that you are not booked at a hotel despite you having a confirmation from b