Windsor Plaza Hotel

The ladies at front counter made an effort to serve.

Men at front counter could not even give a smile, maybe they thought their face would break if they smiled to Australians. Sat at lobby a few times and watched Male staff greet Portuguese and Spanish speaking customers. Their was a obvious difference on how they greet English speaking customers. I seriously believe their was prejudice against English speaking customers, like we are lower class. If you spoke English, they didn’t bother about you. When arriving by Shuttle they took our bags for us into the hotel, when leaving by shuttle we had to roll our own bags out and put our own bags in the shuttle with the kinds shuttle driver help who was about 70yr old. Rooms walls are paper thin, could hear every door close on you floor. Cleaners make noise 6am in the morning, start opening and closing facility doors, with no concern if customers were sleeping. Room backed onto a street with people laughing and shouting and garbage truck coming by at 5am in the morning. Do not book here if you speak English, go somewhere where you will be welcomed. I DO NOT recommend this hotel to any Aussies - 5 Thumbs down! Breakfast was decent, for what you pay in accommodation you could get the same in another Windsor chain hotel which may be more accommodating to English speaking customers. Been traveling South America for 4 weeks, Chile, Peru, Equador and unforgettably Windsor Plaza -Copacabana only hotel which in our experience falls short in Customer Service.