Hotéis em Playa del Carmen

Hotéis em Playa del Carmen

Pesquise  hotéis em Playa del Carmen em centenas de sites de viagens de uma só vez

Playa del Carmen, Quintana Roo, México
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Informações úteis

Baixa temporada

novembro Mês mais caro para se hospedar, com uma média de 41% de queda no preço.

Alta temporada

fevereiro Mês mais caro para se hospedar, com uma média de 76% de aumento no preço.

Preço médio (durante a semana)

R$ 1460 Preço médio de dom - qui nas últimas 2 semanas.

Preço médio (fim de semana)

R$ 1179 Preço médio de sex e sáb nas últimas 2 semanas.

Perguntas frequentes sobre a reserva de um hotel em Playa del Carmen

Os hotéis em Playa del Carmen são seguros durante a crise do coronavírus (COVID-19)?
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Onde ficar em Playa del Carmen?

Nosso mapa ajudará você a encontrar o lugar perfeito para se hospedar em Playa del Carmen mostrando a localização exata de cada hotel.

Hotéis mais recomendados em Playa del Carmen

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Fairmont Mayakoba - Playa del Carmen - Edifício
1
9,0 Excelente (132 avaliações)
R$ 2210+
Visão geral Avaliações
Na praia em Playa del Carmen, Fairmont Mayakoba fica a apenas 15 minutos de carro de Campo de golfe El Camaleón Mayakoba e de Plaza 28 de Julio. As comodidades presentes incluem acesso grátis à internet com fio, um business center e serviço de limusine/transfer executivo. Este resort possui instalações para eventos com 3716 metros quadrados, incluindo um centro de conferências, e é o local ideal para quem está planejando eventos em Playa del Carmen. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
9,6 Excelente
Prós: Access to bikes for all hotel guest was a great way to get around.
10,0 Excelente
Prós: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.
Contras: Not enough bikes around.
10,0 Excelente
Prós: In general , the stay was good , the people in the service was excellent
9,0 Excelente
Prós: Service
Contras: All prices in US dollars- we are from Canada
10,0 Excelente
Prós: The property was gorgeous. The pools were huge and the beach was incredible. The food was very good. It was expensive but was worth the price. The kids club was great and the boat rides were so fun. I can’t wait to go back.
10,0 Excelente
Prós: Everything was great. The only complain , why do you have to use a picture like the one in Celebraciones in the last page to show that everybody is welcome? Accept anybody but do not advertised like that. There are still children That can’t understand those things and many adults too, so, RESPECT them.
Contras: What I told you before!
3,0 Ruim
Prós: Staff was nice and location is beautiful.
Contras: Very run down place (pool tiles were falling off and the facilities felt very 90s) and the hotel was way too full so there was not enough staff. Service very slow and bad system with reserving pool chairs and beach chairs early in the morning in order to have a space!
Valentin Imperial Maya - Adults Only - Playa del Carmen - Edifício
2
9,3 Excelente (342 avaliações)
R$ 2130+
Visão geral Avaliações
Situado entre luxuriantes jardins sobre uma praia de areia branca com mais de 800 metros chamada Playa Del Secreto, esta magnífica e premiada estância conta com uma das maiores piscinas do México. A localização é ideal e é fácil chegar a Cancun, e aos célebres pontos arqueológicos Maias. As instalações incluem átrio com receção 24 horas, câmbio de moeda, elevador, salão de cabeleireiro, cinema e sala de jogos, café, bar e sete restaurantes à la carte, salas de conferências e acesso à internet, e serviços de quartos e de lavandaria.
10,0 Excelente
Prós: The facility was clean, the staff was extremely friendly and helpful, the food was fantastic. The stretch of beach at this property was the best along this strip. The mattress was good! Highly recommend!
Contras: The room we were in could use a bit of a refresher. The couch was a bit stained and worn.
10,0 Excelente
Prós: Practically perfect piece of paradise
10,0 Excelente
Prós: Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.
Contras: Nothing. We truly found nothing we didn't like.
10,0 Excelente
Prós: Staff is phenomenal. Food is excellent. The grounds are meticulous. Superb!
9,0 Excelente
Prós: The food was great. Variety and quality The staff was exceptional, especially Daniel in the beach area of Privilege. He was fantastic.
Contras: The checkin experience was a little long and too extensive given we were delayed and very late and ready for bed.
8,8 Excelente
Prós: Clean. Spacious. Staff was so nice and helpful. Very tropical feeling. A lot of trees and plants and flowers. Night entertainment was great. Plenty of bars. Pools were very nice too.
Contras: Food was average. Air conditioning wasn’t the coldest.
10,0 Excelente
Prós: Loved all of it! The staff especially! The warmth and the smiles, everyone went above and beyond for our comfort! We didn't want to leave at the end of the week! We would definitely recommend this place to anyone who wants to go and will be making plans for next year.
10,0 Excelente
Prós: Amazing. Just amazing. The beach, pool, restaurants. Valentin never disappoints.
9,2 Excelente
Prós: Amazing staff, great restaurants! Natural beauty! Our concierge in building eight was the best.
Contras: Our swim in, swim out room on the ground floor of building eight had a terrible mildew odor. Very unhealthy. Everything has to be laundered or dry cleaned now that we are home even though I didn’t wear all the clothes. A definite drawback. My husband was told that one of the hurricanes a few years ago recorded water waist high in the first floor buildings of the swim out suites. There must be years old mold growing in the walls. Now that we are home we realize how unhealthy our room was. Both of us feel like our lungs have a deep seated heaviness, which I can only think must be related to our sleeping environment while we were with you. You must do something about the toxic mold and mildew! My other only issue was the iron pillows. Really awful! Please offer a pillow menu! I know it sounds like I don’t love Valentin but I actually do.
10,0 Excelente
Prós: Lots of activities, great food, entertaining staff, and adult beverages
Contras: Would have been nice to have a coffee bar.
9,0 Excelente
Prós: The beach!
Contras: The inability to get even a snack not in a sit down restaurant (except room service). No food service at pool or beach.
8,0 Excelente
Prós: Clean room. Friendly staff\
Contras: Food wasn't that great.
8,0 Excelente
Prós: The layout of the resort was incredibly beautiful. The food and staff were also amazing.
7,6 Bom
Prós: waiter service pool side and beach side
Ocean Maya Royale - Adults Only - Playa del Carmen - Edifício
3
8,8 Excelente (458 avaliações)
R$ 1246+
Visão geral Avaliações
Você pode desfrutar de inúmeras atividades, refeições internacionais no local e tratamentos de spa de serviço completo neste resort à beira-mar, que oferece acesso direto à praia no centro da Riviera Maia, perto de Cozumel e Cancún. Com um centro de mergulho no local e atividades diárias organizadas, sempre há o que fazer no Ocean Royale. Você pode aproveitar o entretenimento noturno ao vivo do resort ou relaxar em uma das 2 piscinas à beira-mar. Além disso, você pode experimentar uma grande variedade de opções de refeições durante sua estadia no Ocean Royale, incluindo culinária autêntica japonesa e pratos típicos mexicanos. O resort também dispõe de vários bares no local. Na região em redor do Ocean Royale, você pode descobrir uma grande variedade de atividades recreativas, incluindo jet-ski e passeios guiados na selva. A região também abriga um dos maiores recifes de coral do mundo e é ideal para mergulho com cilindro ou snorkel.
9,0 Excelente
Prós: - Nice landscaping - Good restaurant - Safe
Contras: Minor issues: - Bathroom: should have door in shower. Water plashing after shower - The fridge: the cabinet was too tight and sharp. Cut my finger first day - No microwave - Beach was not clean due to seaweed. Should have specified on your website
6,0 Bom
Prós: Beautiful property
Contras: did not get the privilege junior suite reserved in Oct of 2019. subbed plain 2 bed room. Not like photo.told us not available. The tour originally offered a Tequila & chocolate factory. instead a retail tequila & Jewelry store. Mislead.not happy.
7,5 Bom
Prós: Dive school is an awesome facility. Great upkeep and cleanliness. Staff is helpful and friendly. El charro, the mexican grill restaurant is awesome and very underrated. I would go there over the buffet.
Contras: Buffet was OK. I expected more quality and finesse in taste. Dishes were not innovative. Also, there was a LOT of bias in how they seated guests, if you know what I mean. The sales staff for membership was a tiny bit annoying for me personally. My husband didn’t find it bothersome. I suggest don’t waste 90 mins of your vacation for the sales orientation. Spa is exorbitantly priced. It lacks the luxury feel for the prices they charge.
8,8 Excelente
Prós: Food was delicious with lots of variety - that alone made it totally worth the visit. Drinks were usually strong. The property is immaculately groomed and very walkable, plus there are lots of ramps to make it accessible to all. Staff were all friendly. The pools were beautiful and there was almost always a free lounge chair at the pool or beach where I wished to sit. Although most of the beach is on a boardwalk, there was also a small area of "real" beach where you could go in the sea if you wanted.
Contras: My husband and I were given a room with two double beds (not even queen size). When we requested a king bed, we were told none were available for the duration of our stay. However, later that day our two single friends arrived (who had booked through a different online site) and they were each given rooms with a single king bed. Also, one night we were without water in our room (sink/toilet/shower) from about midnight until 4:30a due to some renovation work and we were not alerted ahead of time (found out when trying to flush the toilet).
8,0 Excelente
Prós: Overall a great resort, excellent facilities, good drinks, and very good food options - from buffet to a la carte restaurants, all were top notch!
Contras: Towels used to reserve sunbeds in the morning. Every single morning the vast majority of sunbeds had towels on them, with people coming back only after 1-2-3 hours. Although the hotel mentioned this is not accepted - they do absolutely nothing to stop this behaviour.
9,0 Excelente
Prós: Staff work hard to make your trip a really good one.
8,2 Excelente
Prós: No kids! Reservations were not needed at any of the restaurants (except Japanese). Food was great.
Contras: No exterior bathroom door. Just a glass partition separating toilet/shower from sink area. No full length mirror. Just the mirror in the bathroom over the sink, with poor lighting. Needs more chairs by pool areas.
7,0 Bom
Prós: The staff was exceptional especially at the Privilege desk. The SPA staff was also terrific as were its facilities. The landscaping was beautiful.
Contras: The reception area step-downs/ups are dangerous, especially for seniors. Canopy loungers at Privilege beach in need of upgrading. Booked King bed, but was given small room w/ double beds. Room was changed but repacking was inconvenient.
9,0 Excelente
Prós: Adults only, food, service was great.
Contras: Everything was good!
10,0 Excelente
Prós: I love this property, they have everything you need. You do not need to go outside of the property. Nice pools, beach is clean, the property s super clean, the employees always happy, I will definitely come back. Thank you! It was a wonderful experience. :)
Contras: The front desk receptionist, he was rude, No me gusto su actitud. Anyways, except of him, every employee in the hotel was Super Nice. Big aplauso to Miguel in the pool bar and Vicente in restaurant, they are the best. :) The only think I did Not like was the gym, the machines are super old, please they need an upgrade. But is a small thing, who goes to the gym in vacations?
9,0 Excelente
Prós: Staff are super friendly- they go above and beyond to satisfied the stay and make you feel welcome.
Contras: The smell in my room was terrible. I reported this 2 times to the front desk and I was told that it was the seaweed from the sea. I was not able to enjoy the ocean view due to the bad smell, that was not the seaweed, but the A/C unit.
10,0 Excelente
Prós: The atmosphere is amazing, the food is excellent, and the staff made you feel right at home! H10 properties and the Ocean resorts are the best we have been too by far!
Contras: Get bug spray, mosquitoes are bad in September. But they were all outside and not in our room. Can not escape wildlife! That is the only con and it is not really a con, or the hotels fault! We will be back for sure!
7,3 Bom
Prós: Overall the resort was very comfortable. We could have as much privacy or as much social interaction with others as we wanted, and the staff was extremely helpful with everything.
Contras: The ocean itself was disgusting. The water in the Riviera Maya is supposed to be clear and beautiful, and typically it is, but where we stayed it was murky and full of trash (our ocean view included floating plastic ware). Thankfully, the resort had two pools. Next time around, however, we may opt for a hotel that isn't all inclusive but has a beach we can swim in.
6,3 Bom
Prós: Sax Player, Club Level Beach Beds, Landscaping, Italian Restauant,
Contras: Not enough bars, swim up bar in bad shape, better daytime activities at pool, beach area in front of resort not great,
8,0 Excelente
Prós: The most wonderful resort, outstanding position, excellent service and staff. Near and easy to visit Playa del Carmen by using the local transportation. Perfect vacation.
Bluebay Grand Esmeralda - Playa del Carmen - Edifício
4
7,6 Bom (262 avaliações)
R$ 1326+
Visão geral Avaliações
Hotel está situado num paraíso natural, em frente à praia, uma posição privilegiada na Riviera Maya. Playa del Carmen encontra-se a apenas 15 minutos e o aeroporto internacional de Cancun fica a cerca de 35 minutos de carro. As ligações de transportes públicos ficam a poucos passos do hotel. Os espaçosos e luxuosos quartos contam com elegantes móveis e decoração. O hotel também dispõe de uma série de serviços, instalações e restaurantes.
6,8 Bom
Prós: Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient.
Contras: The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.
5,0 Regular
Prós: Besides the unorganized feeling, the staff can be smiley and affable. We had such a nice time at the Columpios Bar. The food was good but it can be excellent if they pay more attention to details.
Contras: I didn't like the organization since we arrived. The entrance was completely crowdy. So many gringos were complaining about their own stay issues. The worst was that 45% of the hotel is closed because they are bringing maintenance. When we wanted to book a table for the Mexican Specialities Restaurant it was too late and the Concierge lady has a forced face, it was hard for her to bring us an alternative.
7,5 Bom
Prós: The poeple are very friendly and great activities .
Contras: There was seaweed on the beaches And the rooms had a/c but didn’t do enough too keep us cool
5,0 Regular
Prós: Deferentially the staff was amazing. Alex made a terrific job taking care of all that we needed. On January 8th I asked the buffet restaurant supervisor in charge during dinner to help me with my mom's birthday! even tough I did not notice before, he made all his best to have all the crew to sing 'Happy Birthday'.
Contras: -There was a leak in the bathroom ceiling. -The scan area is TOO FAR from poll next to the sea. You need to go using a golfing car to go there.
1,0 Ruim
Contras: Horrible resort Old furniture and beds My toilet seat in bathroom was painted to present as new paint chips was peeling (disgusting) No internet in room only outside on balcony and lobby This hotel just has a good view The room , food and service was awful I checked out the next morning with a full refund I went to another resort last minute I booked this hotel for Christmas and was greatly disappointed
9,6 Excelente
Prós: The rest of the hotel is beautiful
Contras: The WiFi is almost non-existant. Only one device is free per room so we had to pay for the second person and the WiFi barely ever worked
5,1 Regular
Prós: They had a variety of places to eat on site.
Contras: Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
5,0 Regular
Prós: Rooms were okay. Staff is friendly.
Contras: Main pool under renovation, jackhammers going at it all day. Beach is not well maintained, lots of seaweed. Many of the restaurants are closed.
9,7 Excelente
Prós: The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable.
Contras: There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.
6,0 Bom
Contras: Entertainment - same show for several years now and no live entertainment after the nightly show
3,7 Ruim
Prós: Mexican food was good. They gave out coconuts every other day.
Contras: Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in the price.
6,0 Bom
Prós: People were friendly.
Contras: Chairs in restaurants were uncomfortable.
7,0 Bom
Prós: The service was really really good kind and caring staff, the hotel is very beautiful and calm, good food, quiet and beautiful beach especially in the part of the VIP. The hotel's facilities are good. Overall a quiet vacation luxurious dream
Contras: The hotel is very large, beautiful and fun to walk the trails, but sometimes it's a bit disturbing especially when you need a little something like an Internet connection for a moment, I would recommend the hotel to increase the frequency of the golf car transport and install WI-FI in the rooms for the convenience of guests. Beyond that I did not like the experience of salespeople I sell hotel vacation packages. The way this was done was not reliable. the food in the extra 5 specific resturants us less good then the buffet
7,3 Bom
Prós: Service & staff were very efficient cordial & welcoming. Especially Mr Rubio.
Contras: The beach & actually the fact that when we arrived at the hotel they had NO record of our having booked through your agency!
7,7 Bom
Contras: The Beach is very poor and the Beach upkeep is very poor.
7,0 Bom
Prós: Staff always smiling and very helpful. Excellent food. Fun events and staff around the pool area. I especially liked playing ping pong against the staff and lost in the final round to Omar - the Canadian from Toronto
Contras: The Mexican restaurant's service was poor but I don't think that was the waiter's fault. The restaurant was clearly understaffed at least the night we were there. Don't remember which night. The Daulfinus trip that we booked through the concierge was way over priced $140/person for which later we learned could have paid $69
7,7 Bom
Prós: We found the service to be extraordinary and the staff extremely helpful. The swimming pools were sparkling clean, there was always plenty of entertainment and things to do. The food was excellent at the buffet as well as the specialty restaurants. It was a fabulous holiday at the BlueBay Grand Esmeralda. We hated to leave.
Contras: There was nothing we did not like about the hotel. Everything was great.
3,7 Ruim
Prós: The resort was very cost effective. However, we definitely felt like we got what we paid for...lots of quantity with minimal quality. This was particularly true in regards to food!
Contras: The resort is literally in the middle of nowhere. It was a 15-20 minute ride to Playa del Carmen. And there was very little to due at the resort other than sit on the beach or by the pool. Also very few folks on the hotel staff speak fluent English. This was problematic for us when we had to switch room due to a mold smell.
8,0 Excelente
Prós: great food, people hotel, drinks etc.
Contras: mexicana restaurant was poor comparing to the other ones, enterteinments was boring for example carrabean night ' music was too loud during dinner i couldnt hear myself ...
Andaz Mayakoba - A Concept By Hyatt - Playa del Carmen - Edifício
5
9,2 Excelente (216 avaliações)
R$ 2284+
Visão geral Avaliações
Com ótima localização em Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt fica a 1 km de Campo de golfe El Camaleón Mayakoba e a 8,1 km de Quinta Avenida. As comodidades presentes incluem check-out expresso, jornais de cortesia no saguão e serviço de lavanderia e lavagem a seco. Este resort tem 5 salas de reunião disponíveis para eventos. Os hóspedes podem utilizar serviço de traslado de/para o aeroporto mediante uma sobretaxa e estacionamento grátis com manobrista está disponível no local.
9,6 Excelente
Prós: Love it
Contras: Nothing
10,0 Excelente
Prós: Everything... beach pool room food and service
9,0 Excelente
Prós: Beautiful property, wonderful staff.
Contras: Room floor should be cleaned daily since beach sand is always brought in
9,0 Excelente
Prós: Excellent facilities and attentive staff. Loved the bikes for getting around the resort.
9,0 Excelente
Prós: Very nice hotel and property. Everyone is nice and the bedroom is super comfortable and new. Drinks are a bit expensive 8 dollars for a Corona. I really enjoyed my stay, the only issue are the beach umbrellas. You need to get to the beach at 8 in the morning if you want to guarantee an umbrella. It seems to be an ongoing problem and many other guests were angry. The sun is very strong so it's very dangerous to don't provide umbrellas.
9,0 Excelente
Prós: SERVICE AND FOOD AND BEACH
Contras: A little pricey for drinks.
Grand Velas Riviera Maya - Playa del Carmen - Quarto
6
9,7 Excelente (41 avaliações)
R$ 4318+
Avaliações
10,0 Excelente
Prós: The property was clean and well kept. The views are spectacular.
Contras: There was nothing not to like!
8,8 Excelente
Prós: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.
Contras: A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.
9,6 Excelente
Prós: The service was outstanding
Contras: Nothing
9,7 Excelente
Contras: The sargaso (algae) invading the beach and the ocean, Mosquitos .
10,0 Excelente
Prós: Beautiful surroundings, everything was excellent. Very clean and well maintained.
Contras: None
8,0 Excelente
Prós: pool, food...
10,0 Excelente
Prós: The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary
Contras: Not one thing I didn't like.
10,0 Excelente
Prós: Loved the friendly, warm, exceptionally professional and courteous staff ( shout out to Yolie and Nora). Beautiful well maintained property; lovely ambiance, quiet beachfront, exceptional amenities including a truly fantastic SPA, Teen Club that the kids loved, variety as well as quality of meal options offered and the personal concierge service !
Contras: Would have preferred more beach entertainment and possibly a nightly buffet. Would have also liked to see more local entertainment.
8,8 Excelente
Prós: Food was great. Room and accommodations fantastic .
Contras: The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests
Mahekal Beach Resort - Playa del Carmen - Edifício
7
8,9 Excelente (556 avaliações)
R$ 1662+
Visão geral Avaliações
Com ótima localização, Mahekal Beach Front Resort & Spa fica no centro de Playa del Carmen, a poucos passos de Mamitas Beach Club e a apenas 5 minutos de caminhada de Quinta Avenida. As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e equipe multilíngue. Este hotel tem 3 salas de reunião disponíveis para eventos. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto disponível 24 horas.
9,6 Excelente
Prós: Great service, good food and nice palapa style bungalows to stay in giving it a good deal of privacy despite the size. The beach and restaurants adjacent to it are beautiful.
Contras: Nada.
7,1 Bom
Prós: It’s nice tropical paradise. Clean and cozy rooms. The staff is very helpful.
Contras: The food is mediocre. Lobster was is disaster. Loud music coming from outside parties was very frustrating. Beach is semi private.
6,0 Bom
Prós: It was close enough to shopping and restaurants yet the tranquility and lush gardens all around the resort and our palapa villa provided such tranquility. It was absolute paradise. the pools are amazing. Both restaurants Great too!
Contras: The beaches are not swimmable because of the seaweed that is on all the beaches. There should at least be coffee makers in the rooms. There is free coffee on the beach side of Fuegos, but the receptionist said I had to go to the restaurant for coffee??
10,0 Excelente
Prós: The service from all staff was exceptional. We travelled during unprecedented times which could have made the holiday more testing for everyone. This was our second time here and the level of care and attention did not disappoint. We have enjoyed every minute of our stay although it was under difficult circumstances. We left with heavy hearts as we do so enjoy this resort. The meals were on point and varied, the service excellent and the rooms well appointed. It was a pleasure to not have a TV in the room as a distraction. I cannot speak too highly of The Mahekal and its staff as it will be our next destination once the situation we find ourselves in has settled down.
Contras: I think I have said everything I do like & can't think of anything I don't like. This is a special resort which hopefully will ride the storm...
10,0 Excelente
Prós: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.
Contras: In room refrigerators would be nice to have.
10,0 Excelente
Prós: Wonderful staff and equipments
10,0 Excelente
Prós: Perfect location. The resort is just beautiful, very tropical. The food was delicious and plenty options.
Contras: Paradise
9,0 Excelente
Prós: Staff is so nice! Grounds are beautiful, breakfast is awesome - basically best spot in playa. Second time we stayed here and would def come back again!
Contras: Honestly, I cant think of anything I would change!
10,0 Excelente
Prós: Lovely and beautifully manicured landscape. Love the palapa style rooms with private balconies. The hamacas are a welcome touch! All the staff, regardless of their job, are very friendly, accommodating and courteous. The variety of food options and on-site restaurants was amazing. Enjoyed the feeling of being away from everything and at the same time so close to Playa's main street. Will definitely return again early in 2021.
Contras: That we only spent one week! Should have been longer!
10,0 Excelente
Prós: Love this place: Our eighth stay in ten years!
Contras: Really can’t see how anything could be improved. Sometimes music from concerts at nearby Mamita’s is horrendous but that is not Mahekal’s fault.
7,0 Bom
Prós: The place is beutiful the food is good
Contras: The service - they are asking for tips all the time and if you will not give them they will stop serving you.
10,0 Excelente
Prós: Great location very helpful staff beautiful hotel
Contras: Tried to charge us for a lot of incremental things, better room, additional guests in the room. We booked a boat through the concierge and they messed up all the information including the pick up time etc and then were not helpful at all
7,7 Bom
Prós: great location, definitely the best beach around, took a walk on the beach to compare other beaches and hotels, Mahekal has definitely the best beach
Contras: beachbar was missing,
5,3 Regular
Prós: Location! Nice budget bungalow style beach resort. Food at dinner was very good!
Contras: No refrigerator! Air conditioning was not strong enough. Safe was too small. Sand everywhere in your bungalow...
7,3 Bom
Prós: Friendliness of staff, unplugged atmosphere, clean beach and pools, decent food, proximity to town
Contras: Uncomfortable bed- mattress needed replacing
7,7 Bom
Prós: The verandah with hammocks and the separate bungalows were great, everything was just steps from the beach. Many palm trees around made you feel like you were in a somewhat remote area, yet you were only blocks from all the nightlife in Playa del Carmen. Security personnel were on the beach all the time to insure the resort chairs and grass huts (palapas) were available to the guests and to keep the resort private. I felt very safe all the time!
Contras: There is a lack of instructional material that would help travellers visiting the hotel know what to do: ie: trade beach towels in each day at front desk for new ones, a menu in the room to help decide if you want to have lunch or dinner each day, whether there is take out food from the restaurant or whether food can be ordered at the bar and during what times, etc
6,3 Bom
Contras: comfort is basic but fair
7,3 Bom
Prós: Nice place right on the beach with a very friendly staff. Many of the people had been coming there for years and we can understand why. If you like the full service, all-inclusive, amenities out the wazoo, pamper me till I pop type of service then this is NOT the place for you. If you do like a casual, comfortable, quiet, intimate surroundings that are on the beach, but a short walk to downtown shopping and partying, then this is a great place.
Contras: Nothing against the hotel, we knew what we were booking. We wished we had brought a laptop and movies for those nights when we decided to hang in the room so we would have had something to watch and chill out too.
8,0 Excelente
Prós: The location (being right on the ocean and blocks away from 5th avenue), the price, having 2 meals included (which I would recommend switching your meals to breakfast and lunch so that you can go out to 5th avenue for dinner), the friendly staff, the disconnected tone of the property (no TV, no radio, no phone) which I wasn't aware of until we arrived but was very pleased with. Some feedback mentioned the beds being hard, but I never slept better, other feedback mentioned the food not being good, but I disagree, the breakfast included a full buffet of fresh fruit, breads and cereals but you can also order eggs, pancakes, french toast, etc. Lunch was great becuase there was enough of a variety to choose from(mexican, salads, sandwiches,etc)
Contras: Quite a few mosquitos in the room, but I guess it's expected haivng the windows open all the time in a somewhat humid climate.
7,3 Bom
Prós: I liked the grounds, very tropical and well-kept. The food was very good, and the staff went out of their way to take care of me.
Contras:
5,6 Regular
Prós: Great location on the beach, great ambiance
Contras: Very hard bed. Food Was barely tolerable.
Banyan Tree Mayakoba - Playa del Carmen - Edifício
8
9,5 Excelente (119 avaliações)
R$ 4606+
Visão geral Avaliações
Perto do oceano, Banyan Tree Mayakoba em Playa del Carmen fica a 15 minutos de carro de Campo de golfe El Camaleón Mayakoba e de Grand Coral Golf Riviera Maya. As comodidades presentes incluem um business center 24 horas, check-in expresso e check-out expresso. Este resort possui instalações para eventos com 967 metros quadrados, incluindo espaço para conferência, e é o local ideal para quem está planejando eventos em Playa del Carmen. Os hóspedes podem utilizar serviço de traslado de/para o aeroporto mediante uma sobretaxa e estacionamento grátis com manobrista está disponível no local.
10,0 Excelente
Prós: Everything about this resort was amazing and exceeding our expectations. We will be back.
7,0 Bom
Prós: we like the beach
Contras: The foods was slow and expensive
10,0 Excelente
Prós: We stayed in Villa 108, which is close to the main lobby. Our arrival was easy, the hotel staff are so courteous and organized. Our Villa was spotless, our pool was probably 84 degrees. The outside private tub was freshly washed. Our room was nice and cool. The villas are romantic and private. Each Villa has these cute bikes that you can use to go to the beach but if you want to go by golf cart it’s super easy. The beach is well maintained with seaside pools. There was a lot of seaweed that they cleaned with tractors and like 20 guys, super impressive (I felt bad though, kind of felt like I should pitch in). Anyway, awesome hotel , amazing (expensive) food, world class property , world class service,super sexy and I’ve stayed in quite a few. Awesome honeymoon/ anniversary place but it’s so private it would be outstanding for families, although a nice breakfast for two was 90 bucks which I felt was kind of ridiculous but that is literally my only criticism. Breakfast for a big family would be like 160 dollars (at 1000/night, maybe that could be included??? )
Contras: Super expensive but delicious breakfast
9,0 Excelente
Prós: the villas are just excellent.the restaurant options are sufficent and of good qualty.minor issues like the construction noise at the beach were managed by stopping and generously treated by antonio meden(food and beverage manager) who spoiled us in an exceptional way during our stay.very pleasant beach area with super snacks ( the brownie was delicious).very good gym too.well kept gardens.
Contras: internet connection little bit weak,transport service to the golf can be improved.
10,0 Excelente
Prós: Everything but prices for food. All inclusive me next time.
Contras: 15 dollar tacos was a stretch. I rush there were more food options locally available.
10,0 Excelente
Prós: Clean, comfortable, amazing service, great food,
Contras: Food is pricey
8,5 Excelente
Prós: Great service
Contras: It’s not as clean as an American would come to expect from a hotel...
10,0 Excelente
Prós: Every thing
Contras: The prices for the food
9,7 Excelente
Prós: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...
Contras: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars
Royal Hideaway Playacar - Adults only - Playa del Carmen - Edifício
9
9,1 Excelente (241 avaliações)
R$ 1917+
Avaliações
10,0 Excelente
Prós: The location and the beach were terrific. Staff was very nice and attentive, especially at the various restaurants. The variety, quality, and presentation of meals, outstanding. The restaurants excellent.
Contras: The concierge assigned to our building was not very efficient (forgot to make a couple of reservations that we needed) but other staff members made up for this.
6,0 Bom
Prós: Great Location and Beach, nice property and rooms.
Contras: High Focus on US tourists, unauthentic taste of food and preferred treatment for US tourists, Dinner time to be reserved with only very early and late options if reservation is not done days or weeks in advance , but empty tables in the restaurant all the time. For example only available time at Palazzo was 10pm, but then we were the ONLY one in the restaurant and it closes at 10.30, so you are always in a rush to eat and order. Happened very similar the evening before in the Asian as well. Absolutely not understandable and not reflecting the standard the Hotel has. Breakfast and dinner at Mexican Restaurant have been far below expectations on the usually great Mexican Cusine. I would strongly recommend to stay more authentic there.
9,0 Excelente
Prós: We visited The Royal Hideaway (RH) for our honeymoon and stayed for 5 full days. Family and close friends recommended we stay here and wow... we are so glad we came. Our expectations were exceeded in terms of amenities, staff, food, provided activities and entertainment. After staying here it makes sense why we have run into so many people who have been here multiple times (one couple had been here 11 times!!!). The RH is very intimate with lots of friendly guests here from all over the world. Also we LOVED the Mexican Fiesta dinner on Wednesday night. The dancers were amazing, the food was incredible (we found out the head chef here has a few Michelin stars, so cool!). When you come here make sure you ask for Alejandro to wait on you at the hibachi/ sushi restaurant, Azia. He is the best waiter I have ever had (in both America and abroad) so knowledgeable about the menu, super friendly, and phenomenally professional. Also, our hostess at Spices (her name is Karla) was so great. She has such a sweet spirit and was so kind to my wife and I.
Contras: It would be really helpful if the Royal Hideaway provided a recommended tipping guide for guests during their stay. Although RH is all inclusive, we like to tip the staff members (room service, housekeeping, concierge, wait staff, bartenders, etc.) but there isn’t any reference guide as to how to go about doing so. We really enjoyed the amazing service and would love to be able to award such service for a job well done. Being from American, it is hard to know if the money being tipped (for instance $1 USD per drink at the poolside bar) is a good tip or not. We would love more activities to participate in. We did Salsa dancing one day, rode bikes, and used the free snorkel gear for the allotted hour. More couples classes would be great!
7,0 Bom
Prós: The room, facilities, beach, food.
Contras: The concierge was never around. Our villa had none and they did not tell us. Reservation only dinners but without a concierge we could not get them. We also requested ground floor six months in advance and paid to upgrade due to my husband having knee surgery and they did not honor. He ended up having to see a doctor in town! The front desk staff is unresponsive and have poor communication skills!
9,0 Excelente
Prós: All staff are super friendly and helpful throughout the resort. The wait staff were absolutely amazing tending to guests both on the beach front and poolside, and the food was great!
Contras: It was sometimes difficult to connect with the villa concierge who books in dinner for you, especially when you're on back to back day tours that require you to be picked up prior to the start of their working hours and return once they have left for the day.
9,0 Excelente
Prós: The staff goes above and beyond to make sure you are enjoying yourself and get the most out of your stay. The entire location is beautiful and never seemed over crowded.
Contras: It only happened once but a restaurant was short staffed for a night resulting in a extremely long dinner service that prevented us from other activities planned for that night.
10,0 Excelente
Prós: Many Thanks to all staff! Our vacation was very great! And location is good. Will recommend to all friends.
Contras: Some representatives need to practice English more, but it’s not a problem
8,0 Excelente
Prós: Very high class experience starting as soon as you pull up and the bellboys come out to open your door. Facilities are nice. Pools are pretty good. The restaurants are pretty good especially those with a more formal dress code. There is a very nice beach that they keep clean with equipment. They must make their own ice cream. It is really good.
Contras: They don't seem to be able to cook an egg properly. The breakfast and lunch buffets are barely average. I would expect better for the price. Also the service at lunch and room service was always slow for us. We are talking 25 minutes for a lunch order and 40 minutes to get room service to bring ice cream. On cooler days the "hot pools" just aren't warm enough. The small pools by the sand and the pool closest to our room were not kept clean.
In Fashion Hotel & Spa - Adults Only - Playa del Carmen - Quarto
10
8,2 Excelente (378 avaliações)
R$ 458+
Visão geral Avaliações
Com ótima localização, In Fashion Hotel & Spa - Adults Only fica no centro de Playa del Carmen, a poucos passos de Quinta Avenida e a apenas 5 minutos de caminhada de Praia principal de Playa del Carmen. As comodidades presentes incluem balcão de recepção 24 horas, equipe multilíngue e armazenamento para bagagem. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto disponível 24 horas.
8,8 Excelente
Prós: It has a great location Ado bus station is too close by walk ( max 300metres ) Cocobongo clup is on The left side of hotel 5th avenue is on The right side Clean rooms
Contras: If u want to use this hotel it wont be a good idea because This hotel is So close to all of The popular clubs, restaurants
7,9 Bom
Contras: Service bad in night!
3,0 Ruim
Prós: Beautiful room
Contras: Loud music and people every nicht all the time - Impossible to sleep
2,8 Ruim
Prós: Location
Contras: Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.
4,6 Regular
Prós: Very tired and seemingly uncared for. For $25 more per night there are MANY newer, fresher much more “in” hotels in the area where service and comfort meet. It was a place to stay. Period. You can do a lot better in Playa than this uncared for place. Good caring service doesn’t cost a hotel anything...Clearly this establishment’s owners don’t buy into this. It’s evident. Housekeeping and Doormen were the only pleasant team members at InFashion Hotel and Spa.
Contras: Where do I begin....
6,3 Bom
Prós: Location
Contras: Salt water in the shower and tabs!!!!!
8,0 Excelente
Prós: LOCATION, FRIENDLY AND ATTENTIVE STAFF.
Contras: During the evening and into the night, the clubs across the street, the music was extremely loud.
10,0 Excelente
Prós: The location, room, comfort
Contras: The only issue was the wifi that didn't work inside our room.
10,0 Excelente
Prós: I like the spacious room, and soft bed.
Contras: I can imagine that when they have opened this hotel it was one of the top 10, but unfortunately they didn’t spend a penny to make the money again.
5,3 Regular
Prós: The hotel is very nice, the rooms are well equipped and new, the beds are great.
Contras: Location: the hotel is just opposite of three discos (CocoBong) with loud music until 5am every day. This was a very bad experiance! Room: there was almost no water for taking shower, the water-pumps broke down every now and then. The room has black-ou curtains, but does not cover the door which is of glass. Staff: very friendly but highly inefficient - you complain about the lack of water and they move you to another room. You don´t have water in that room either and they want to move you back to the original room. Breakfast; included but you may choose between eggs with bacon and eggs with ham. One cup of coffe is free, you pay 30 mxp for the second one, that is not appropriate for such kind of hotel.
7,3 Bom
Prós: The best location in Playa del Carmen, excellent staff, and great design, really nice place to stay.
Contras: It's noisy and the blackout isn't enough for the room.
5,7 Regular
Prós: We didnt have water for 3 days in a row for at least 2 to 3 hours of the day!
Contras: Same
7,7 Bom
Prós: The hotel was beautiful and the staff was very helpful and kind. I would recommend this hotel.
7,0 Bom
Prós: very comfortable
Contras: Didn't offer in room coffee
7,6 Bom
Prós: The staff in particular was very accommodating and a pleasure to do business with. We would not hesitate to stay here again.
Contras:
The Reef 28 - Playa del Carmen - Piscina
11
9,2 Excelente (585 avaliações)
R$ 1214+
Avaliações
7,0 Bom
Prós: the service are great.
Contras: The air conditioning are very bad.
8,8 Excelente
Prós: Beautiful hotel and cleanly
Contras: The location in the end primary street
10,0 Excelente
Prós: Food was exceptional. Staff super friendly.
8,0 Excelente
Prós: Location. Adults only. All Inclusive. Medium price point. Modern style.
Contras: We stayed for 10 nights. Would be good if the restaurant menus changed. They stayed the same the whole time. Some times the staff were not friendly at all. Staff smoking pot in the toilets at the sports bar. There was a foam party on the Sunday, with no notice to anyone which meant that was a day we couldn’t use the pool. Balcony room - had the smallest balcony that we couldn’t even go out on.
10,0 Excelente
Prós: New
Contras: Nothing
10,0 Excelente
Prós: Very clean and quality
8,0 Excelente
Prós: Great buffet breakfast options. Room are spacious and well kept. The rooftop it's the best part and the overall service it's great!
Contras: Rooms are not sound proof. We could hear everything that was happening in the room communicating with ours (zero privacy). Also, as the patio is very big, the eco at night is vey loud!
9,1 Excelente
Prós: The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!
Contras: You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in most of Playa del Carmen.
7,0 Bom
Prós: Breakfast was nice Rooms big and spacious Comfy beds Nice location
Contras: VERY noisy at night
La Reina Roja Hotel Boutique - Playa del Carmen - Edifício
12
8,3 Excelente (506 avaliações)
R$ 400+
Visão geral Avaliações
Com localização central em Playa del Carmen, La Reina Roja Hotel Boutique está a poucos passos de Quinta Avenida e a 6 minutos a pé de Praia principal de Playa del Carmen. As comodidades presentes incluem jornais de cortesia no saguão, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Este hotel possui um espaço de 50 metros quadrados, contendo um centro de conferências e sala de reunião, e é o local ideal para quem está planejando eventos em Playa del Carmen. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento sem manobrista (sujeito a cobrança) no local.
8,0 Excelente
Prós: The atmosphere was amazing relaxing and it reached our expectations! Clean and nice place... only issue room was on the first floor exactly next to the street so was pretty noisy!
Contras: reception was refusing to provide me with my business invoice!!! It was specifically pointed out in the booking that I am a business traveler, however explanation was totally unreal that in Mexico they don`t do business invoices !!!!
9,1 Excelente
Prós: Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important!
Contras: Wifi is very bad
9,2 Excelente
Prós: The decoration is great and the location is very good. You have everything very close. The pool on the rooftop is also very nice, specially after being on the beach all day
Contras: The breakfast wasn’t the best, for this place I was expecting more. The bar on the rooftop doesn’t have many options.
7,0 Bom
Prós: Central location in Playa del Carmen, everything close by. Friendly staff, always very helpful. Clean room.
Contras: Location is great, but also you get noise from the traffic. Also, the music from the rooftop can be a little annoying. For some reason, we didn't have good wifi reception in the room. Couldn't leave food in the room, it would attract ants. Having the breakfast menu in English, as well, would help a lot.
8,3 Excelente
Prós: - The staff, specially in The reception was extremely friendly and helpful.
Contras: - The room was really noisy, we had a door connecting to The next room with no isolation so we heard them showering, talking until early morning and playing music like if they were in our room. - The warmwater in The shower stopped working 3/5 days.
9,1 Excelente
Prós: Staff was prompt to correct issues
Contras: Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.
4,6 Regular
Prós: Location, size of the bedroom
Contras: Service is poor. Shower broken. Breakfast very very simple
9,0 Excelente
Prós: Love this place, especially when half price! Seems they have improved their wifi, too...or there weren't many people there to plug it up? Super staff, large well-appointed rooms, cool/funky decor, secure underground parking, great location.
Contras: They used to have more and better adult channels...
2,0 Ruim
Contras: If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.
10,0 Excelente
Prós: Although the place looks like something different, it was clean with a lot of common spaces to relax or work, an only a 1-minute walk from main street with everything at 5 minutes' walk around you. The rooms were very large and the free underground parking and free breakfast were a totally plus.
Iberostar Quetzal - Playa del Carmen - Piscina
13
8,8 Excelente (45 avaliações)
R$ 1611+
Visão geral Avaliações
À beira-mar de Playa del Carmen, o Iberostar Quetzal tem uma piscina ao ar livre e um bar. A propriedade conta com restaurante, serviço de quarto, Espaço Kids e Wi-Fi gratuito. As atrações da região incluem uma praia com acessibilidade, a 3,4 km, ou o Kool Beach Club, situado a 5 km. Todos os quartos dispõem de varanda. No Iberostar Quetzal, as acomodações possuem mesa de trabalho, TV de tela plana e banheiro privativo. O hotel serve buffet de café da manhã. O terminal marítimo de Playa del Carmen e a estação rodoviária internacional ADO ficam a 3,4 km do Iberostar Quetzal. O aeroporto mais próximo é o Aeroporto Internacional de Cozumel, situado a 34 km do resort.
9,0 Excelente
Prós: The territory with all the animals, birds and jungles is amazing. The food and restaurants (including main buffet) are really great. Interesting entertainment in the evening. Cocktails are delicious.
Contras: Rooms are too simple for such a beautiful hotel.
9,2 Excelente
Prós: What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.
Contras: There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...
2,5 Ruim
Contras: The resort is old and very outdated. Not clean. Staff wasn’t very friendly. Clientele was frightening. Food was very bad even for an all inclusive. I didn’t know enough about this chain at the time of booking but I would never stay at one of these resorts again.
10,0 Excelente
Prós: The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.
Contras: The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.
10,0 Excelente
Prós: Staff was incredible! The resort was spotless, they had activities going. Good food and drinks when're you wanted.
10,0 Excelente
Prós: Loved the landscaping with leaving things natural & the animals. Pool was awesome, beautiful beach & friendly staff. Al a carte restaurants were good.
Contras: Buffet foods overall were nothing special. The desserts were pretty but no flavor. Only the ice cream was good.
9,7 Excelente
Prós: Location, staff and facilities were wonderful. Only negative was that the spa prices were too expensive. Also it would be nice if room service was offered for breakfast.
Contras: Room service not offered for breakfast. Also didn't like the fact that we had to pay extra when we checked in to get connecting rooms.
9,6 Excelente
Prós: Staff very interactive and nice. Love all the wildlife
Contras: Bed was very hard
10,0 Excelente
Prós: The staff was very friendly and accommodating
6,7 Bom
Prós: The food at the buffet was great, and I also really liked the food at the Tex-Mex restaurant. The bar waitress was really on top her game and came often to check if we wanted drinks. I liked the nature life there (howler monkeys, flamingos, toucans etc.). The beach was beautiful and well taking care of. I liked the concept of the pool bar, but it didn't have enough sunlight.
Contras: I didn't like the fact that there is no disco on the premises, although there is easy access to Playa del Carmen downtown. And I didn't appreciate that when I got my room cleaned the maid never cleaned the floor. I also would've liked it if they had an adult only pool. I didn't appreciate that the staff lets people reserve the beds around the pool for hours without even showing up, when it clearly states on signs that you can't do that! The Sunday night show was very strange and I think they should think about replacing the theme of that night! Lastly, I think there should be a 24h bar on the premises as well, everything was shut off by 2.
Hacienda Real Del Caribe - Playa del Carmen - Piscina
14
8,6 Excelente (1.436 avaliações)
R$ 315+
Visão geral Avaliações
Com ótima localização, Hacienda Real del Caribe fica no centro de Playa del Carmen, a poucos passos de Quinta Avenida e a apenas 5 minutos de caminhada de Praia principal de Playa del Carmen. As comodidades presentes incluem jornais de cortesia no saguão, armazenamento para bagagem e um cofre na recepção do hotel. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento limitado no local.
10,0 Excelente
Prós: It is clean. It is near of all, sea, stores, etc.
Contras: Nothing
8,0 Excelente
Prós: Location. They allowed us to leave our luggage at the desk. Attached coffee shop.
Contras: Rooms were decent but slightly worn out cosmetically.
7,0 Bom
Prós: i loved the fact that the hotel was next to all the action and the bathroom was renovated
Contras: i didnt love the night noise though and the fact that the most of the people working in the hotel and in the restaurants didn't speak english.
7,0 Bom
Prós: Friendly staff
Contras: Too hot (no A/C, only ceiling fan), WiFi didn't work, and too much noise from nearby bars/clubs
10,0 Excelente
Prós: Location is the best. Staff is friendly they answered all your questions. Clean hotel. We arrenged our tours via hotel. The cafe next to the hotel provide breakfast egg,juice,fruit plate not very good not very bad. We asked for tea instead coffee but they said no!!
9,0 Excelente
Prós: The pool was good. The room was clean and the location was very good.
Contras: The front desk could have talked better English. Too expensive.
8,0 Excelente
Prós: The building is very impressive, from outside looks nice and modern, inside is a great patio with the pool and nice tropical plants around. Location is great also, in the middle of everything. Rooms are very large and there is a nice restaurant at the ground floor.
Contras: First, the furniture seems old and, because the rooms are so large, they seem empty. And second, we have bad luck at check in - we arrive at 12.00 and the guy there asked for 300 pesos for early booking in the room (not for him, it was the hotel policy I presume, but I would have appreciated some flexibility, as the hotel was more or less half empty) , or to return at 15.00 (they keep our luggage, though). We returned at 15.00, but then the shifts changed and we have to deal with another guy, and although we have already paid, we have to wait for the new guy to review all the papers, check all the issues there could be checked etc for almost half an hour. Except those two guys at the reception (or, at least the last one), all the personnel was friendly and helpful. And you might be lucky, I don't know how many receptionists they have, but there are some nice ones too, one help me to book a flight on a spanish-language site. There were some issues but not very important as I would choose this hotel for another stay.
7,7 Bom
Prós: My friends and I love it so much we are planning another trip there sooner than we hoped, we enjoyed everything and every minute of our stay there. It is an unforgettable experience.
5,7 Regular
Prós: Excelent location, nice hotel compared to other similar rate hotels
Contras: 1. The rooms are very noisy. 2. The room key got deactivated everyday. 3. There was no "Privacy Please" card so every morning we got waken up by the cleaning lady (even though we asked not to). 4. AMEX is not accepted
7,3 Bom
Prós: The pool area was beautiful & very clean. The hotel was only two blocks from the beach and one block from 5th ave, bus station within walking distance. It was a wonderful experience and we would certainly return!!
Contras: wish they had a book telling you about your surroundings, what to see, where to eat etc.
7,0 Bom
Prós: The hotel was very good for a one night stop waiting for entry into our resort. Good location, clean and safe.
Contras: They offered a continental breakfast. It included coffee and orange juice which was good. The only other thing offered was two slices of white toast - there was not even an option of whole wheat bread. Very disappointing for the price paid for the room.
6,7 Bom
Prós: Rooms spacious...Hotel only 1 year old, so obviously in good condition.Pool was well-kept with garden-like atmosphere.
Contras: Certain rooms were facing out towards very noisy bar scene street. Staff accomodated us by making upgrade room change at no extra charge.
4,3 Regular
Prós: The hotel has en excellent location. However the frontdesk staff was terrible. They were unfriendly and not interested in helping out. When we asked them if they could get the doorman to find our luggage as we had stored them there after our checkout they told me to find him myself. This hotel is vastly overpriced!
Contras:
6,4 Bom
Prós: Character, location, excellent restaurant, friendly and efficient reception staff, secure parking
Contras: Hard, uncomfortable beds and pillows
6,0 Bom
Prós: The people were quite friendly. The rooms were very clean and maids were excellent. The pool area was beautiful.
Contras: There was a mix up with our reservation because of a late check in even though we had advised the hotel of this ahead of time. We did get a room, and despite being charged the price we were quoted, it was not the room that was described. We booked a deluxe and the room we stayed in did not have all the amenities of the room we were supposed to get.
Sc Hotel Playa Del Carmen - Playa del Carmen - Quarto
15
8,2 Excelente (289 avaliações)
R$ 150+
Visão geral Avaliações
Com excelente localização no coração de Playa del Carmen, SC Hotel Playa del Carmen está a 9 minutos de carro de Grand Coral Golf Riviera Maya e a 13 minutos de Parque Temático Xplor. As comodidades presentes incluem jornais de cortesia no saguão, balcão de recepção 24 horas e equipe multilíngue.
7,5 Bom
Prós: The price was very affordable! The location is amazing. The colectivo bus stand is literally right around the corner. ADO bus stand and the public beach is a 10 min walk. There are plenty of local Mexican restaurant serving great food. You can walk to 5th avenue in 5 mins.
Contras: The rooms, as described, was very basic. I mean they had a crt monitor TV. But, I knew that I was getting a basic room without many amenities and it was more than enough for the price.
2,9 Ruim
Prós: It’s walking distance to the beach and 5th ave. The AC worked OK although bonus it was loud enough to knock out any sounds from the street. The hot water also worked well
Contras: I don’t even know where to start. I’m certainly not expecting a five-star hotel for the price that they charge. I travel to Mexico often and understand what a local hotel is like. Staff was not very friendly. The room was less than basic. The mattresses in Mexico always tend to be hard but this one felt like a 10-year-old box spring without the mattress. Everything is tired and old. The room needs painted. The light bulbs burnt out on my first night and they said I’d have to wait for maintenance to the next afternoon. They also stated the rule is one towel per person for every two days. Although they did finally give me another one when I said my first one was dirty and torn. But they did leave it in the room for the two days and not replace it. Lol. I have included a picture of the amenities they leave in the bathroom a single use head and shoulders shampoo and a tiny bar soap. The lobby smell was atrocious the first day.
9,0 Excelente
Prós: The hotel is in the good location, few minutes walk from the 5th Avenue with all the bars and the beach. It has a nice swimming pool. Staff is very friendly and helpful, they have reception open 24/7 which is good in case you want to check in later.
Contras: The only thing I would change are the furnitures in the rooms, the bed was very comfy but they could change the style from the 80s to more modern.
9,6 Excelente
Prós: The pool was a lovely size and temperature. Hot shower with good pressure. WiFi was very good at pool area, not so good in the room itself. Beds were comfortable and big. Room was spacious and clean. Cleaning was done daily and received clean towels. Friendly personnel. Quiet area, near to bus station and the main shopping area.
Contras: Bad internet reception in the room.
8,0 Excelente
Prós: Swimming pool is nice and breakfast though simple, is better than usual coffee+pastry. It includes eggs, toast and coffee/OJ. The hotel is 2 blocks from 5th Ave and 3 blocks from the beach. It can be a downside because on one night there was too much action with karaoke singing under our windows until 5 am in the morning.
Contras: Water was shutting off for 30 min-1h several times each evening. Our fridge was not working and I had to beg to exchange it since we needed to store baby's milk. AC was broken as well but someone came to fix it fast enough. Similarly, I had to ask several times to have 3rd towel delivered to both rooms thou we paid a 3-person rate for each. Overall, customer service is lacking.
10,0 Excelente
Prós: It's in a great location close to everything! Collectivo station around the block for cheap transportation anywhere, a few minutes away from Quinta and the beach, plenty of stores around the immedite area and Walmart is about five minutes away walking. The feel of the hotel is very relaxed with no major flow of people. It made it seem like a little safe haven away from the madness of the tourists. Overall it's a great hotel, great amenities, excellent location, and the staff is super helpful.
8,0 Excelente
Prós: Good service and a really nice pool
Contras: We arrived at the place after a flight and only after we arrived they started to tidy up the room so we waited outside for about 15 minutes
6,0 Bom
Prós: Pool was great, rooms were clean.
Contras: No water to drink or buy, key system wasn’t working so it didn’t feel very secure.
9,0 Excelente
Prós: Excellent staff, very clean and comfortable, nice pool, good showers. Excellent location near bus, ferry, beaches, shopping, cafes.
Contras: Nothing.
Fiesta Inn Playa Del Carmen - Playa del Carmen - Piscina
16
8,8 Excelente (341 avaliações)
R$ 570+
Visão geral Avaliações
Com localização central em Playa del Carmen, Fiesta Inn Playa del Carmen está a poucos passos de Quinta Avenida e a 8 minutos a pé de Praia principal de Playa del Carmen. As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
8,0 Excelente
Prós: Location Car park Comfortable rooms
Contras: Irritating music in public areas Restaurant without atmosphere
8,0 Excelente
Prós: Nice hotel in Playa, close to 5th Avenue, but far enough not to be too loud or crowded. Nice area for walking around. Rooms were nicely appointed. Rooftop pool looked really nice. Staff was very pleasant and helpful. They had their own parking garage.
Contras: Beds were a bit hard.
8,0 Excelente
Prós: The hotel in general is modern and clean.
Contras: Too much noise they were fixing a door outside in the FA building and they hammered and welding trough the all night I called to the front desk and they said They going to check but they never check it . And they nevera STOPPED.
10,0 Excelente
Prós: Very nice and comfortable hotel in the best localisation. Polite, smiling staff, always ready to help with everything you need. Definitely will recommend this place to stay to all my friends going to PDC!
Contras: Nothing... OK, maybe the mini fridge in the room would be the good idea :)
9,0 Excelente
Prós: new modern hotel
Contras: The large lounge beds were hot. You can get individual loungers and accommodate more people.
10,0 Excelente
Prós: Appereance. Nice hotel
10,0 Excelente
Prós: Beautiful hotel, perfect location, very comfortable beds, and nice room service. Walking distance from the lively Quinta Avenida but also quiet and very relaxing to sleep at night. Will definitely come back!
10,0 Excelente
Prós: The staff is amazing!! Make you feel like your a movie star. Super friendly and helpful.
Contras: Nothing
10,0 Excelente
Prós: Excellent Hotel in the center of Playa del Carmen. Fast access to the 5th Avenue. Amazing pool view in the top of the hotel.

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Hilton Playa Del Carmen Adult Only Resort - Playa del Carmen - Edifício
1
9,0 Excelente (278 avaliações)
R$ 1954+
Avaliações
10,0 Excelente
Prós: Staff! made the experience great. It was very close to the main strip. Also i liked they had many food options.
Contras: Wish they had more authentic restaurants.. The staff should keep a eye on seats on the beach. guests leave towels on the seats which makes them looked reserved. Also im pretty sure they cheat the drinks at the hotel. Im a lightweight and i didnt really get past a buzz.
9,0 Excelente
Prós: The staff was really nice at all times and everywhere. The hotel is located right at the heart of Playa, the hotel has many activities going on at all times of very good quality. Food is very good as well!
Contras: Sometimes the hotel can be a bit noisy during the evening or if you want to take a nap. The beach is not so nice.
7,0 Bom
Prós: The location is the best thing about it. the spice manager was awesome!
Contras: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.
9,0 Excelente
Prós: Food was great. Staff was great. Cantina bar was the best bar we have been to. Really enjoyed the outdoor fitness classes.
Contras: In the room, there was a motion detector light. If you got up at night to use the bathroom, the light would stay on for 5 minutes.
10,0 Excelente
Prós: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!
Contras: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !
8,0 Excelente
Prós: first all inclusive I've Visited that food was actually decent and location is awesome if you like to keep busy and be in middle of the action! Of
Contras: A lot of extras are are not included in all- inclusive. We were told Premium booze, cabanas by pool( some days were free) certain restaurants, etc. A lot of upselling but all in all- decent place to stay
10,0 Excelente
Prós: Overall friendliness of everyone and the service was awesome in the lobby and restaurants.
Contras: I reserved a happy birthday package to be prepared for our room for my wife and it was sent to the wrong room and I was still charged for it.
10,0 Excelente
Prós: Amazing food, service and hotel parties
Contras: Knock on the door at 9 PM to change towels
9,0 Excelente
Prós: The staff was excellent. We were impressed by the level of staffing and how courteous and eager to please. The selection of food options was amazing, from walk-up and snack to sit down dinners with fancy a la carte options. Cafe Aroma (coffee shop) was our favorite and we stopped in at least 4 times a day for latte's, breakfast snacks (fantastic juices), gelato or just a quick bite. Marie & Maria's was our favorite restaurant, but all were good and there were too many to try in a week. The drinking of alcohol is obviously a major feature of places like this, but we especially enjoyed the "Game Room" craft cocktail bar off the lobby which was usually wide open and the bartenders were extremely creative in customizing special cocktails based on our directions. We enjoyed them while playing chess, scrabble and Jenga. The location of the resort (good) was so convenient to go into "town" just a few steps from the entrance. Playa Del Carmen has a lot of shopping that will look familiar to american tourists, but also some local options (like cigar shops offering a fantastic selection of Cuban cigars). Also, the WiFi is available EVERYWHERE, including out to the beach which we found remarkable. We paid extra for an Oceanfront room, and got an awesome view overlooking the beach, sunrises and views across to Cozumel.
Contras: The location (bad) is pretty congested. The beach area for this resort is adjacent to one of the Cozumel ferry piers AND a main street into downtown Playa del Carmen so there is a lot of beach traffic unrelated to the guests at the hotel. Also, just about everywhere you go, someone is trying to sell you something (either someone from the resort is trying to sell you added excursions/services or street and beach vendors are pitching their wares). The sargassum issue (seaweed washing up constantly on the beach) was in evidence during our stay. You may enjoy watching all the effort to remove this from the comfort of your chaise lounge, but there is an intermittent odor and it also interferes with swimming off the beach. The pools could have all been 5 degrees warmer, including the hot tub which was only lukewarm during our stay. The only disappointing meal was at the Chef's Table -- the premier restaurant -- where the fixed course tasting menu was not as good as the other restaurants and certainly did not warrant the additional charge. Finally, the pool area was a little too loud -- especially with resort activities and amplified music and staff trying to exhort reluctant guests to participate in you name it games, dancing, etc. We just wanted to some medium volume music and peace/quiet which was not really available in the main part of the resort (we did find a quiet pool later in the week, but it was well away from the Sun/Beach/our oceanfront room).
10,0 Excelente
Prós: The staff was very attentive and extremely friendly. The food was fabulous and the atmosphere was so festive. Every moment was pleasant.
3,0 Ruim
Prós: Location is great !
Contras: Water in pools was cold, check in was slow and terrible service. The Jacuzzi in one of the rooms was not working for most of the stay. It took extra efforts from us to have someone fix the problem. Some staff need better training to understand service is king!
9,0 Excelente
Prós: Great location relative to 5th Street.
Contras: Food is average and sea weed on the beach. (they cleaned it daily)
8,0 Excelente
Prós: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.
7,7 Bom
Prós: The resort was luxurious and the staff was very friendly and helpful.
Contras: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.
5,3 Regular
Prós: it is right on the beach and walking distance to town.
Contras: no food service on the beach. Cheap wine selection.
8,0 Excelente
Prós: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.
7,6 Bom
Prós: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.
Contras: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.
8,0 Excelente
Prós: everything was excellent,really!!!
Contras: nothing
Grand Hyatt Playa del Carmen Resort - Playa del Carmen - Edifício
2
8,9 Excelente (668 avaliações)
R$ 1619+
Visão geral Avaliações
Com excelente localização, Grand Hyatt Playa Del Carmen Resort fica no centro de Playa del Carmen, a poucos passos de Quinta Avenida e a apenas 10 minutos de caminhada de Mamitas Beach Club. As comodidades presentes incluem check-in expresso, check-out expresso e jornais de cortesia no saguão.
9,6 Excelente
Prós: Beautiful pool spacious rooms very well laid out nice views great location of the center of the city only downside is to many children on this visit
Contras: Too many children staying there on this visit
5,0 Regular
Prós: Location was good, being central while not suffering from noise etc. Location on the beach was good as well. Hotel layout however is far from ideal, and not well represented in the photo's etc.
Contras: The organization and layout of the hotel has lots to be desired. Having reserved a "swim up room", one would expect that the room is situated on the pool level. This is absolutely not the case, and the swim up rooms are at garden level hidden behind the main building, they have a sort of lap pool which runs along the length of all of them. Obviously all of this is not visible in the photo's. Very disappointing and really not what would be expect for the price of the establishment. Secondly, none of the hotel pools are heated, this makes them basically unusable out of the high season, and the ocean is warmer than the pools. All in all, there must be better options than the Marriot.
10,0 Excelente
Prós: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.
Contras: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.
8,8 Excelente
Prós: The staff is very nice and helpful!!! They were also very kind and gave us a welcome card and sweets for our aniversary! They also managed a late checkout which made our stay amazing until the last moment!
Contras: Some guests left their own belongings on de swimming pool chairs so they will have a nice spot even when they arrive very late... so when I arrived most of the pool were already taken...
9,0 Excelente
Prós: Fantastic property & location, the breakfast selection was excellent. Easy check in and check out process too.
8,0 Excelente
Contras: Wish the pool was heated It was too cold to go in
6,0 Bom
Prós: pool area was very nice
Contras: no activity at all for the resort.Our bed and pillow was very uncomfortable,had a hard time to sleep.
7,0 Bom
Prós: Location
Contras: Very noisy in the afternoon
10,0 Excelente
Prós: The staff were all super friendly, excellent customer service, from the safe guard to the ladies that were cleaning our room. I would definitely recommend to anyone visiting Cancun!
Contras: Nothing
10,0 Excelente
Prós: The property itself, the staff, the location!!!
Contras: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.
10,0 Excelente
Prós: Staff was amazing and resort was very clean and beautiful
Contras: Nothing
10,0 Excelente
Prós: customer service playa del carmen awesome hotel
Contras: N/A
Eurostars Hacienda Vista Real - Playa del Carmen - Edifício
3
8,2 Excelente (591 avaliações)
R$ 474+
Visão geral Avaliações
Com ótima localização em Playa del Carmen (na área de Playacar), Eurostars Hacienda Vista Real Hotel está a 5 minutos de carro de Playacar Golf Club e a 7 minutos de Quinta Avenida. As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e armazenamento para bagagem. Os hóspedes podem utilizar serviço de traslado de/para o aeroporto mediante uma sobretaxa e estacionamento grátis sem manobrista está disponível no local.
5,0 Regular
Prós: This hotel has a great staff and an excellent breakfast. It is in the gated community of Playacar, making it a very safe place to stay and go for evening walks. It is on a Golf course and has lake views and has an adequate pool. In it's heyday, it was probably top of the line. The staff bent over backwards to help in any way they could. The breakfast staff is friendly and courteous and we enjoyed the variety of foods offered.
Contras: Unfortunately, this is a tired old hotel that has seen better days. We stayed here a couple of years ago and thought that maybe they might have fixed things up a little more by now so we decided to try it again. The air conditioner in our room leaked water the whole time, the bathroom had inadequate lighting, bed was hard, pool was still missing some tiles. It needs a lot of fixing up to bring it back to it's former glory. If the company would invest some more money in bringing it back up to a higher standard, it would be great value for money and they would get more guests.
9,0 Excelente
Contras: The buffet could be better.
7,0 Bom
Prós: Great location inside a facility with 24 hours security.
Contras: I think they need renovation
8,0 Excelente
Prós: Great breakfast with fresh fruits and amazing pancakes
Contras: The water quality of the pool was a bit poor
10,0 Excelente
Prós: It was all perfect. Room very spacious and the spa services was excellent, i had the best massage! Breakfast various and tasty. One of the most relaxed property! Would love to come back!
8,0 Excelente
Prós: Hotel inside Playacar gated community. Very close to the attractions. Good old hotel, ok in relation to price. Could be a very nice boutique hotel with a Decoration/pool revamp.
Contras: Breakfast could be better. Swimming pool is too old, cannot be used furniture in the swimming pool the same, old. Spa is beautiful, used to be very famous in Playacar. Now it is in very bad shape of conservation. Hotel offers a beach club at Ikonik, (Carmen hotel), it helps. Hotel is very nice, golf course front, building is beautiful, but in general needs a revamp/update. There is no reception, just a small desk. Park car and bring the suitcases yourself 100 meter far.
10,0 Excelente
Prós: This was my 3rd. Time staying at Eurostar and once again I had a great time.
10,0 Excelente
Prós: I was given a golf view room. The hostess was very kind and diligent.
Contras: In order to access Playa del Carmen, I had to call a taxi willing or unwillingly. The hotel is kind of hidden within the Playacar community.
9,0 Excelente
Prós: The hotel is lovely!!!.... simply beautiful with details on its construction on every corner outside and in the bedroom. The staff goes the extra mile. They were exceptionally friendly and accommodating and the suite felt like home more than a hotel =)
Contras: The pool is not the best but it is in accordance to the vibe of the hotel which is more like a hacienda like the name says.
7,3 Bom
Prós: Very good breakfast, very nice swimming pool. For 40 euros a very good choise.
Contras: It is half hour walking (in nice surrounding) to the center. For us no problem, but it maybe for other people this may be a disadvantage. There is no service of food and drinks after 3 o'clock PM, but 10 minutes walking from the hotel you ' ll find restaurants ( and an OXXO), so that was no problem for us, but it maybe for other people.
6,3 Bom
Prós: The location, the staff and the quei nature of the place.
Contras: No bar facilities after 1500.
6,0 Bom
Prós: The hotel is located away from the city & the beach. The only transportation way is to use a taxi. For golf it is maybe excellent.
Contras: 3 of 6 days of our stay was the pool unusable for cleaning. Walking to the city took about 40 minutes....
3,0 Ruim
Prós: The architecture of a "Hacienda" style hotel made it seem quaint and inviting. Breaskfast food was made to order or buffet style and delicious.
Contras: Filthy dirty floors in the hotel room; no clock(took 6 calls and 3 days before we received one that didn't work and then one that worked); no top sheet on your bed; stained towels; stained bed comforters; hairdryer didn't work; ants on the table where you eat by the pool; over 100 small tiles missing on the pool floor; waterfall doesn't work; building is need of repairs; very thin walls; slow guest services; toilet seat didn't fit; needed to hold toilet handle down to flush;
5,7 Regular
Prós: Location-friendly staff
Contras: Internet- breakfast-room insulation- ask first before you do anything
4,6 Regular
Prós: Great place to stay on a budget...Hotel is 10 year old...Hotel room was fine, but dont stay in room 311-1...Next to water pump which makes a loud noise and can disturb your sleep...If you plan on going into town it is a 20 minute walk or take a cab for around $5...The spa looks like it has not been maintained very well...The restaurant attached to the spa is closed....The jacuzzi doesn't work very well...but the steam and sauna work very well and are nice...The place overall is very safe and quiet and right on the golf course...If you can put up with things that aren't perfect and service a little less than desire...This can be a great place to stay on the cheap if you just need a place to relax...Just don't expect 4 or 5 star service...
Contras:
7,4 Bom
Prós: The Hotel has a nice look and an amazing pyramid on the entrance. However the pyramid is the SPA not the hotel. Breakfast is good. My room was very comfortable with a tub on it
Contras: There was a wet smell on the room, we asked for a 2 double bed room and they gave us a queen bed room (we are traveling with a baby). In the last night we lost the hot water and I called the receptionist to complain. After 2 hours no return and I decided to walk for it. The receptionist suggested us to shower the baby next morning... freaky, huh? By the way, baby was full of sun lotion. Anyway, we recommend this hotel however it was below our expectation
7,2 Bom
Prós: Excellent service!!!
Contras:
8,0 Excelente
Prós: Excellent service and friendliness of staff
Contras: Beach access wasn't in walking distance.
8,0 Excelente
Prós: Everything: spa, room, the quality of the service, the welcome and friendliness of the staff
Contras: a bit far from the beach