Nice stay friendly staff.
RUDEST STAFF EVER
Heavenly bed, as usual
The staff was so nasty. Ms. Morales was disrespectful and ambivalent to the customer experience.
No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
Yummy oatmeal, poor service
The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful.
We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
Staff was excellent and very helpful
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
The Westin Indianapolis: a rating
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful.
For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
They upgraded us for free since it was our anniversary which was so gracious and nice!
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
No rooftop access.
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable!
Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
The view and the comfortable bed.
Lack of provision of a kettle and tea bags (not everyone drinks coffee).
Very nice location for shopping. very welcoming staff. very clean rooms. bed was comfortable. nice view from room
Breakfast should of been included with the price.
Location, Location, Location
The Wireless Charge
The bath products were very nice- I've never seen soap shaped like a leaf at a hotel- very fancy!
The staff and the facility were both wonderful. The price for the room and parking was high, but it was very convenient for the conference I attended.
The Westin in Indianaplolis is dated, rooms could use updating.
Very small bathroom
The hotel was great. Love the location. Love the bed . Room was nice & clean. This was a return trip and will stay there again.
The staff was very accomodating during a very busy check-in. Hotel was in perfect location for downtown Indy. The room was nice!
valet parking made it easy and they were always quick to get my car. the front desk was helpful and curteous.
could not check in until 3:00 pm- departure from the hotel parking lot took us 1/2 hour! will not stay there again
O Westin Indianapolis está localizado no coração do centro de Indianápolis e as principais atracções rodeiam o hotel. Uma conveniente calçada liga os hóspedes ao Centro de Convenções, ao Centro Comercial Circle Center, a restaurantes, lojas e vida nocturna nas proximidades. O Lucas Oil Stadium está a uma curta distância a pé, assim como o Jardim Zoológico de Indianápolis. O Life Fieldhouse do banqueiro está por perto para os frequentadores de concertos. O Aeroporto Internacional de Indianápolis fica nas proximidades, apenas a 13 km do hotel.
O Westin Indianapolis oferece aos viajantes 575 quartos com sua mundialmente conhecida cama Heavenly(R). Os hóspedes podem desfrutar do Heavenly Bath para uma experiência de Duche ao estilo de spa. O hotel tem quartos tradicionais, deluxe, nível de clube, king plaza e executivos.
Todos os quartos incluem janelas grandes, arte contemporânea e mobiliário, e as comodidades adicionais variam desde uma televisão HD LG de 55 polegadas até acesso à Internet de alta velocidade. As comodidades incluem uma combinação de chuveiro/banheira, uma secretária com cadeira ergonómica, um mini-frigorífico, comodidades para preparar café/chá, um Roupão, ferro de engomar e tábua, um sofá e uma cadeira.
Oferece suites presidenciais e governadores melhoradas. A sua Suite Presidencial inclui uma cama Murphy/parede, um sofá-cama, 2 casas de banho e uma mesa com 8 lugares.
As características da propriedade incluem uma piscina interior aquecida, uma banheira de hidromassagem, um estúdio de fitness e uma sala de trabalho.
O American Nurish está aberto para pequeno-almoço, almoço e jantar no hotel. Os hóspedes podem desfrutar de serviço de quartos 24 horas e também está disponível uma loja de conveniência/diversos. O Westin tem um bar e um salão para os hóspedes.
O Westin Indianapolis oferece espaço para reuniões de negócios e conferências, além de oferecer locais para casamentos. O Westin Indianapolis é a estadia perfeita para os viajantes de lazer e negócios na área do centro de Indianápolis.
baseado em 727 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
The Westin Indianapolis implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contato mínimo com os funcionários do hotel e outros hóspedes.