Staff was extremely accommodating, my room was great, everything about the stay was a genuinely good experience.
Room service took a little long, but my order was very beautifully presented and extremely high quality food.
Location was great for where we needed to go. Authorized late check out
Arrived to find a person urinating in front of location Message regarding late check out was not passed on Shower had cold water on last day at the location $28 parking fee/per day was not clearly indicated during booking Housekeeping left spray bottle and rag within the room Attempted to use telephone and it did not work.
Its in the middle of downtown with good access to lots of restaurants
There is not street entrance- you need to drive up a parking garage ramp to a dingy drop off area, then go up an escalator to check in. The hotel has seen better days - getting worn. My AC did not work (90 deg outside). It took two calls to maintenance, then arguing with the guy about how an AC works (properly) to finally get a new room at 9:30pm. A place to remember - remember not to stay there again.
Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing again.
The only part I liked was the staff and location.
The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
Very good locatin.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
convenient location and nice room
one elevator was out of service, which led to delays getting to and from room
I really liked the layout of the room and the easy access to all the shopping and entertainment.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites.
We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
Com localização central em Indianapolis, Embassy Suites Indianapolis Downtown está a poucos passos de Circle Center Mall e a 5 minutos a pé de Indiana Convention Center. As comodidades presentes incluem acesso à internet com fio (sobretaxa), um business center 24 horas e check-out expresso. Este hotel possui instalações para eventos com 929 metros quadrados, incluindo espaço para conferência, e é o local ideal para quem está planejando eventos em Indianapolis. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
baseado em 399 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Embassy Suites Indianapolis Downtown implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contato mínimo com os funcionários do hotel e outros hóspedes.