Plaza Hotel & Casino

Remodeled rooms Hotel was under staff, 1 person to check in, 1 bellmen, 3 elevators not working, food in cafe waa cold. They need to hire more people.

The hotel was pretty far off the Las Vegas strip, it was at least a 15 min car ride from there. The rooms were okay, not the cleanest rooms i have seen but good enough to spend the night. Seems like a good option to save a couple of bucks but at the end of the day, take it from me, if you are going to visit Las Vegas and be close to everything, look elsewhere, the crowd was a bit older and not the atmosphere that i was expecting, not that i was looking for a crazy party atmosphere, but it was kind of dead.

They charged me two times - for resort fee 22/ per day. And as well hotel fee 30 per day !!!

No maid service in my three might stay

Hotel room is not clean ,I was check in than go to room before sleep I found it sheets and bathroom has a lot of hairs that's really bad

It was no hot water It was no hot water to take a shower and the ice machine didn't work

It's far enough away from the main part of Fremont that it's quieter than most hotels in such close proximity. Great food in the lobby with fast options, the taco place is a must! The shower was broken and it was almost impossible to get even lukewarm water. We informed the front desk and they said they would take a look, if they did, they did not fix it. We ended up showering in our friend's room so we could have a shower that was not freezing cold. The pool was being renovated which we were not informed of when booking, but we still had to pay the $16 daily resort fee. We ended up sneaking into the pool at a different hotel some of our friends were staying at. The lobby smells really weird.

We utilized Kayak.com to book two rooms at what we thought was a great deal. Upon check-in at the Plaza Hotel and Casino we were surprised to find out that we were to be charged an extra $15 per day and an extra $50 dollar "refundable fee" that has not yet cleared from the credit card (we fully paid upon booking). The $15 charges were not related to parking or room service but rather "resort fee". We could have booked a better room at a better hotel if we would have known about the "resort fee". We will never again utilize Kayak.com or the Plaza Hotel.

Location and appearance was okay. Customer service is horrible. I waited maybe more than an hour to get my room. Also for 235$ they gave me smoking room, after fighting with manager I get room for special need persons( disable room).

Refrigerator not working, coffee machine was dirty

location was good since i like downtwon. Hotel was a dump even though it was just remolded. I think they forgot to do the bathrooms. The elevator situation is the worst i have ever seen.

Casino was ok. Close to Fremont experience. Hash House a Go Go was great. Outdated rooms. Pool area was dirty, empty beer cans all over, no seating and no shade. Hair dryer fell off wall, our door lock battery went dead and it took over a half hour for someone to come fix it while we were locked out of our room. Definitely won't be back.

The housekeeping staff was great. We ate breakfasts at the Hash House A Go Go and the service was very cheerful and knew their menus. When we arrived, even though our room was completely paid for in advance, we were told that there would be a $15.00 charge for each night and a security deposit of $50. The final bill added tax to the $15. charge so it was actually $16.95 . The $50 was to be credited back to my account. The bathroom was terrible. No skid pads on the bottom of the very slippery tub, no hook on the back of the door to hang a robe while showering, no soap dish, absolutely no room and the worse part was no door on the dressing area, which contained the six coat hangers and too high sink (came up to my chest!) No long mirror to check on our appearance before leaving the room. Also the fan was so noisy we had to get maintenance and he cleaned it and it was still almost as noisy. We also had have directions on how to turn on the TV. I will not be staying there again nor will I recommend it to my friends.

The only good thing at this hotel is the Hash House A Go Go restaurant. The sink was so high we had to raise our arms up to wash hands - might be ok if you're over 6 feet tall. The tv was difficult to figure out as was the AC unit - there were no instructions on how to operate either. I pre-registered and was still not given the room I requested. The first room we got had a broken safe, as did the second room. The third room was finally ok. I won't be staying here again.

Rooms are big and nice. Very comfortable the restaurant should stay open a little later maybe could have a 24 hrs restaurant for late night people.

We got a great deal on the room, which is always nice. We got the room for $31 for the night. But they added a $16 fee as soon as we arrived- that's about a 50% increase. While we could afford it, it's underhanded to get a hidden fee like that. And they claimed it was for "Free' wifi and bottled water. It also smelled heavily of chemical cleaner.

The rooms were comfortable The smell!!. The entire hotel had a stench of dirty old wet carpet, combined with the smell of tobacco. Security was also rude and less than helpful. The facilities were old and looked dirty. Parking is horrible and there is no direct access to the lobby, only to the back end of the casino.

The room was renovated and spacious, and the location at the top of Fremont Street was a plus. Seedy elevators and parking garage, no coffee makers in rooms, and a McDonalds that had mysterious problems with their coffee brewers all weekend. Additional charges at check-in that were blamed on Kayak making it impossible to rectify. On hold for 40 mins trying to find location of nearest UrgentCare facility made me thankful I wasn't having a heart-attack!

Customer service was horrible, the parking garage is only open 2 days a week and we had to park very far, two days in a row someone stopped by to check the shower and walked in without permission while I was in a towel and the other occasion sleeping. No microwave or refrigerator unless it was for an extra fee. Refrigerator alone was an extra 20$ a day fee. For that much extra I could have stayed at the strip.

Bad. Real bad

Location The rooms were very dirty outdated and the hotel and casino very hot!!!