Pension Tillo

The employees and the kind service. Some rooms were in the same floor of the apartments. The insulation was not good and the kitchen smells moved to my room.

Lokation, price Dirty room, old furniture

The hotel was within walking distance to restaurants, shopping and sightseeing. I did not think that the hotel was very clean. In addition, the website indicated that there was parking available and upon arrival, there were no spots to park our rental car.

It's really hard to find the hotel because of the small sign. I wasted my time to find it even I passEd it's front for many times.

We are 8 people in two rooms of 4. Very nice rooms, clean, good service, 5 minutes from wiesn and from hauptbahnhof. The breakfast war very good, much choice and good quality. The price was a little bit high, 100 eur per person/night but this is the oktoberfest's period!!! Nothing.

The suite was very nice and proximity to Octoberfest parade / festival. The young lady that checked us in on Thursday 17 Sept was very helpful and friendly - excellent customer service. There was an error in the pre-arrangment for airport pickup. I received a confirmation via email, however, Pension Tillo did not confirm transport. I later noted that in fact there where two people responding to my emails and the confirmation was not copied to the other. I will provide the email for reference. However, the big issue was that when calling the hotel to inquire they could not locate the reservation - when in fact two of the four parties in the room had checked in the night before. This created quite alot of anxiety for my elderly parents. The Gentleman at the reception was not very helpful and quite unconcerned with the situation. No apology - no concession. Clearly a mix-up but poorly handled