Distância até o centro
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Aeroporto mais próximo
|Rio de Janeiro Santos Dumont|
Distância até o aeroporto
The last day an important amount of money was stolen from us. Either from the safe in the room or, most probably, from our bags, which we left in custody prior to our departure. For this, someone had to open both our bags, and search inside them. When we found out, already at the airport, we e-mailed the hotel, but we received no response at all. We know the hotel does not feel responsible, but we expected a comment of some sort, perhaps a commitment to investigate who might be the thief, to avoid this situation for future guests. Instead, the administration of the hotel chose to ignore us.
Spacious and clean appartments. Bathroom with sauna good location, 10 minutes walk to Copacabana beach
Dishonest staff. At check-out on 21.11. the lady at the reception pretended that taxis charge a fixed amount of 70.- Reals, because it is weekend. Knowing that this is wrong and that she tried to get a commission from the driver, I insisted to go on the meter. I finally paid 42.-
The staff was perfect and the food of the chef Neves was very good!
The noise coming from the bathroom and next door building was unbearable.
The breakfast was quite good and my request for a quiet room since the road in front of the hotel was very noisy.
The prepayment attitude
Noisy AC unit.
Staffs were friendly and provided good information/suggestions to our requests.
Asked for a late check out while booking but did not get a confirmation till an hour before check out. Would have preferred yes/no in advance or atleast reasons at the very end. Also there was a safe box in the room but were charging 4 BRL for the key. I could not understand the logic at all. 4 BRL is not a big amount and hotel could have very well included the rate in the price and offered the key to guest.
Staff were nice and very helpful, it had a pool on the roof, the room was a good size and quiet. The restaurant food was good and priced quite well..
The aircon wasnt great but eventually got the room cool.
Very friendly staff. Good location.
Love the breakfast, though the meat provided is not lablled and found out the only serve pork based meat. If you don't eat pork, you may have an issue with breakfast.
Need to provide a hotwater, or coffee maker in the room.
Clean and safe hotel. Pool on the roof is nice but small. The most kind people were the ladies cleaning the rooms and gentleman at the outdoor. Good selection of fruits at breakfast.
We stayed at the hotel over two weeks, and got at first maybe the worst room of the hotel (3rd floor just above the busy street). After negotions we could move on the other side of the same floor. The standard rooms are very basic; no place other than your bed where to sit in the room. No way a 4-star-hotel. Towels were worn out to holes. Be aware that you need to pay extra for safety box. At breakfast same food every morning for two weeks, and juice more water than juice. If you make some agreements with the receptionists, please, ask it on paper. Otherwise promises may not become true.
The rooms were quite large, breakfast and Dinners were very good, good location to the Copacabana beach, little supermarket over the road, atms near by, enjoyed our stay.
Com ótima localização em Rio de Janeiro (na área de Copacabana), Américas Benidorm Hotel está a 5 minutos de carro de Avenida Atlântica e de Praia de Copacabana. As comodidades presentes incluem um business center, jornais de cortesia no saguão e serviço de lavanderia e lavagem a seco.
baseado em 708 avaliações
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