The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
Staff and location Breakfast buffet and some rooms noisy
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
Friendly staff, great room
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
excellent concierge and service
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
excellent friendly staff provided great service
Best location Location and the room
The location was excellent the service was good and the rooms were small but high tec
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
hotel's placement is perfect. hotel was good .
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
It was no rain, thanks.
location bathroom of the room was old and cold, not at the level of a 4 star
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
Great Location near the Duamo accompanied by good rooms and helpful staff
Hotel's position in the historical centre of Florence
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
The location is ideal The beds were very uncomfortable.
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
very beautiful hotel, wonderful location the prices are a little bit high!!!
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Nice place, Perfect staff
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around. Everything
The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice The rooms are quite old and kind of a musty smell
We liked staying in a well maintained older hotel. Rich dark wood throughout, stained glass windows, and a view of Florence from the rooftop terrace that is unbeatable. Staff was helpful. We had a water leak in the bathroom that we couldn't pinpoint, but the smell wasn't reassuring.
I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you
Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!
It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel. None
The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty! Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!
The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly. The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.
Location and interior of the hotel lobby and rooms. Internet connection available (for a fee). Room felt outdated - maybe as in all old 4/5-star hotels in Italy.
I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me
The beds were extremely hard.
The hotel is situated in a good shopping and sight-seeing district and is very beautiful. The floors in the room were beautiful but very slippery.
Location! Couldn't be a better spot in Florence.
Situation is ideal. Breakfast tasty but very badly organised.
location no view. room too small
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
That it was in the heart of the city
Central location ideal for a short stay - you can walk to see most sights n/a
-Delicious breakfasts -Friendly staff that were incredibly helpful and kind -Very clean in the hotel -There was no way to control the temperature in the room. -Some musty smells -Recommended tourist-y restaurants -Toilet did not flush
Excellent breakfast, friendly and helpful staff. Superb central location.
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
The reception staff The room it self
The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there! The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.
Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast. Although the rest of the bathroom was very clean, the shower had mold around the edges.
Good location, nice rooms, friendly service bad sound proofing
Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
nice and helpful staff, the convenient location The hotel is old and needs the repair. The very small bathtub in the bathroom. The standard of the hotel rather two stars and not four. On the breakfast the very small choice of the food. The hotel is dirty generally. I do not command this hotel. The price is not adequate to the standard.
breakfast in a bad state,need repair
The location is good. Especially the parking service. Lighting in the room is a little bit too dark.
Air conditioning, Noise from traffic
Wonderfully close to the Duomo and therefore great for sightseeing. Staff were helpful. Needed an iron, wasn't allowed one in the room (!). Had to go up to the staff quarters, very unpleasant room with a filthy floor (not great for ironing a white dress shirt). Irons in rooms are standard at so many hotels, this place needs to catch up!! Different rates for wi fi than those quoted on website - annoying as was reason I chose this hotel over another.
Location is the best, u can start there your journey and walk around through all the center of the city. Hotel staff was really nice. My single room was ok, even bigger, than i was excepted. Had little problems with hot water, but not all the time.
Centre location I am totally unsatisfied with this "4 stars" hotel. I think it can not be qualified as 4 star. Rooms are small and noisy, dated interior, mirrow covered with mould. It was not a pleasent stay at all.
Excellent staff, very knowledgable, friendly and helpful; great central location, good buffet breakfast and reasonable value at sixty per night per double. Shabby, old, unpainted, hard beds, lumpy pillows, noisy, definitely not four star.
The staff and the location, very close to the Duomo. The room and the bathroom was very, very, very old!!!
The location is great and Hotel staff is very helpful. The room is a little bit too dark.
This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.
The amazingly friendly and helpful staff. There was nothing to dislike
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
Its nearness to all the important sights of Pisa. Not much.
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time. Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.
It is good located in sightseeing.
The hotel is in a fantastic position, nearest to central station, and in front of the magnific Santa Maria Novella Church, and just at two minutes walking from the center. It is really fantastic! There were a problem with car parking and only with the same time of the Firenze Marathon, were traffic was closed... We had to wait the finish of the marathon before leave the hotel and the hotel (due to an error of car parking staff) did not inform correctly us about time of car disservice.. It was beliveable that the problem were not from hotell staff and in this the hotel refund us of the car parking cost. It were possible skipping the problem, but they really did all they can.
Style, location. The room that lived in wasn't the one I reserved, but still it was very good. And the reception gave me several options to choose.
The design of the hotel was outstanding. A huge charge was added to our museum tickets.
Friendly staff. Upscale decor. Comfortable beds. The bathroom floor and the floor in the shower were extremely dirty. This was particularly evident to us since we had just stayed at a nearby hotel where the room and bath were immaculate.
The convenience to everything, including the train, was flawless! The hotel was very classy as were the staff! The breakfast was top notch and delicious!!
We liked a lot the design of the hotel and the location. It is not easy to find such a standard. We had a very pleasant stay. Just put the Information labels with the name of the hotel in a visible place.
The room was fabulous and the concierge staff is truly outstanding!
Everything - Staff, Reception, Helpfulness, Friendliness, Efficiency. We particularly were impressed with the decore, cleanliness and spaciousness of our room. The breakfast room overlooking Florence supplied a huge, tasty array of foods. The location was excellent for exploring Florence for shopping and sightseeing. Additionally, as we were travelling by train and the hotel is within easy walking distance to the stations, a major factor with luggaage. The cocktail bar's colourful fountain/pool together with the prompt service contributed to relaxing pre-dinner drinks. No complaints.
Excellent hotel .Wonderful position.We found the staffextremely helpful.The standard of cleanliness was extremely high and we loved the unusual decoration and style of this very comfortable Hotel.
Decor was stunning. I am a Designer. Staff wonderful and made us feel welcome. Was one of the best Hotels we stayed in, nothing all was great
Very good value for the money (especially if you get a good rate). Very complete breakfast and excelent location (near to train station, major attractions, good restaurants). Excellent amenities and design. Very comfortable and quiet. Everything was just fine, except that one night they decided to turn on the vacuum cleaner at 1 a.m., the noise was very disturbing (considering that is has central vacuum and it can be heard in the rooms)
the hotel, in a beautiful florentine setting, is done in very good taste - spacious room - very pleasant staff - breakfast and breakfast room both exquisite
the staff, the location the breakfast, missing eggs and youghurt anc cheese
Friendly staff and good location Hotel is under renovation. Perhaps need to renovate also entrace hall and mentione lack of elevator in informations due to steep narrow steps. We had early flight and there isn't doorbell inside hotel to wake-up reception but outher doorbell rescued situation.
good staff. easy access to central city. good breakfast I couldn't use the internet
I didn't actually get to stay here due to renovations, but the place I did stay probably wasn't that far off in terms of quality.
location no english tv
Great staff- they were always incredibly friendly and helpful The room was a bit strange of a layout and could use some modernizing. The only true negative was that we believe my husband got food poisoning from the yogurt served at the breakfast. It was in a dispenser rather than individual containers so that was suspect to begin with.
The location is teriffic, very close to all the main squares and attractions of Florence, 5 minutes walk to Duomo. The rooms have all been modified to a nice standard. Breakfast is quite good. We travelled as a wedding party and the hotel manager tried to get us to forsake one or two of our pre-paid rooms and share with each other, so that he could sell it to someone else. We refused of course and he didn't put up any further resistance thankfully. No air conditioning in some rooms incluing ours, which made it hot and difficult to sleep without a fan blowing on you. We got bitten by a good few mosquitos during September!
The staff were very polite and offered to compensate us with a dinner for the inconvenience caused by the renovation works. Our room was right across from the breakfast room. I didn't like the noise from there in the mornings, which prevented us from sleeping after 8h.
The position is excellent. It is handy to all the major sites like the Duomo and is only about 15 minutes walk from the station. I think it may have just changed ownership and that there is a lot of refurbishment going on. For us the Air conditioning did not work but I am sure this will be fixed.
We liked the willingness of the manager Mr. Joseph that made everything possible to make our stay confortable.
Friendly staff and the hotel is very central En-suite building site that we were assured would not interrupt our stay, it did. We should have been given a different room. And there was a party outside our window from until 2am on one of the nights, not the hotels fault but still very noisy.
Lovely hotel. Great location. Good buffet breakfast. Pretty garden terraces and public rooms. Room was a bit noisy
The staff, the terrace, the location, the breakfast, and the furnishings. Nothing
Breakfest on the roof garden.
The TB still retains something of its past atmosphere - a very comfortable and relaxing home from home in the middle of Florence - quite a find these days. Don't let it become spoilt or flashy. We thoroughly enjoyed ourselves.
Great hotel staff, excellent service. Great location.
We got a free room upgrade to a huge suite, the location is on the best street in the centre of Florence and all the staff are extremely friendly. Nothing
Warm welcome at the front desk - being Italian, lots of excitement about the fact it was our honeymoon. Our room was good - decent size and view of Duomo - superb savings made thanks to booking.com.
Large room with AC. Very comfortable. Nice view of small piazza. High ceilings, old world charm. Pigeons are a nuisance if you have your brekfast on the otherwise wonderful terrace. Internet was not functional.
Angelo, the major domo on Reception, knows all. Old world feel of the hotel is unique to Florence plus location close to Arno River. Heat was not working; portable radiator brought into room then knocked out electricity. Too much over-expansion on lower floors without proper maintenance. Lax to invisible security during major drug incident outside hotel's front door on 27-28 October. Disturbing sight and screaming stoned woman did not incite desk attendant to call Polizia, even in wee hours of morning.
Great room, excellent location, lovely roof-top terrace, very friendly and helpful staff. We should certainly return there. Nothing
the breakfast parking price
The location is quite good, which is in the heart of downtown. The bathroom is very big and comfortable. There're many useful sockets in the room. Nothing to complain.
historical centre it is not easy to come to the hotel with the car, hotel has no parking, paking is too expensive.
Location Location. You are a brisk short walk to the Galleria and Duomo. The price point for this hotel given its location is a steal. Very friendly service. Nice breakfast.
the location, could not have been better the staff was v unfriendly and un helpful.they need to be more welcoming
Centrally sited with lovely views from breakfast terrace. Clean and efficiently run. Tea and coffee facilities not automatic. Have to ask for each day.
Spacious clean room, free internet in the room, breakast terrace the shower was damaged
The hotel was clean, wifi worked well (but the pw was too long), good breakfast, polite staff, able to give a good advise for a restaurant. The location is also very good, just few minutes walk from the major touristic attractions. Unfortunately the bed was too short and even if I could sleep, the quality of my sleep has suffered. The room was also rather small, no slippers in the room.
Toured Florence and surrounding area. Canned fruit at breakfast, rather than fresh fruit. Only one computer for guests' use.
Helpfull staff/ excellent location, good sized rooms
location and very clean hotel every thing was perfect