location no view. room too small
Situation is ideal. Breakfast tasty but very badly organised.
Location! Couldn't be a better spot in Florence.
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
Excellent breakfast, friendly and helpful staff. Superb central location.
That it was in the heart of the city
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
Central location ideal for a short stay - you can walk to see most sights n/a
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
The reception staff The room it self
Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there! The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast. Although the rest of the bathroom was very clean, the shower had mold around the edges.
Good location, nice rooms, friendly service bad sound proofing
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.
hospitality of the hotel staff...
The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
excellent position. Spacious room. friendly but efficient staff no
The location plus how clean the room and bathroom.
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
Location, value Had to friend Hotel get into internet, every time logged in and very slow
Great location, friendly reception staff and clean comofortable rooms Breakfast bufet was dismantled while we were still eating
Fantastic location and excellent staff. Very good value for money, clean and reasonable breakfast. nothing to dislike
The position of this is hotel must be one of the best in the whole of Florence it is so close to everything there is to see. As soon as you walk out of the door you are there. 10 steps and you are on the Ponte Vecchio a 2 minute walk to the Pitti Palace a 5 minute walk to the Uffizi (which we didnt go in as the queue waiting to go in was ridiculous if you seriously want to go book it before you travel) a 3 minute walk to the Piazza Republica and a 6 minute walk to the Duomo. The roof top terrace on the 6th floor is the reason why I origionally chose this hotel and I was not dissapointed after a tiring day of sightseeing to come back to the terrace for a drink and relax was heaven.Of a night dinner is served on the terrace and although the menu is very limited (due to the very small kitchen area) the food wes excellent. I would reccomend this hotel 100% to anyone. For best buys in Florence you should go the market stalls around San Lorenzo theare fantastic I got the most fab leather jacket for £80.One of the best city breaks I have had.
Love the location of this hotel - very close to Pitti Palace and Boboli gardens, as well as the Ufizzi. I love the area and literally seeing the Boboli garden house from the breakfast table. The breakfast is pretty nice quality and the view from the terrace is one of the nicest in Florence. The hotel has also adopted two friendly cats that laze on the terrace. The staff has always been terrific. I did not like the noise this time. I have stayed at this hotel before, but on upper floors. This time I was on the second floor and the street noise of the vendors setting up at 5 am, and people stumbling and singing back from the bars late into the night was more than I'd experienced previously. The two things that were upsetting this time, were 1) a fellow patron across the hall woke me up at 2 am on my first night there as he spoke loudly into his cell phone for 20 solid minutes, then again at 2:30 another call and again at 3 am a third. he apparently didn't want to bother the woman who was staying with him, who complained loudly, so he stepped into the hallway to take his calls right in front of my door, and proceeded to literally yell into his phone like there was a bad NASA connection to Mars. The second thing that was pretty bad this time was it seemed that the cleaning staff arrived at 5- 5:30 am every morning and proceeded to walk around directly above, sorting out their carts for the day. We really like this hotel, but if we have to endure this kind of noise, we will find another favorite place.
The hotel's location is its strongest point - very central and heaps to see and do and eat!!! All good.
Location and free breakfast All good
I liked the ancient building of the hotel and its situation and also very good and friendly stuff. During our staying at the hotel we had 2 times change the room. First- because of problem with the wardrobe door in the room, the second time becase of the repairing works on our floor.
Location was the best for us, breakfast was good enough I highly recommend. Rooms are small but that's not a big deal for us
location is perfect, near the most famous bridge of Frenze, Ponte Vecciho. You can arrive Duomo and Uffizi just by walking.
Great Location, the price was deffinatly worth it concidering it is very central to everything.
Very close to all major galleries. Clean, upgraded at no cost. The best reception staff in Italy for assistance. Very pleased with the choice.
Excellent hotel and very convenientl;y positioned in Florence. Only issue is price casued by the weakness of the pound against the Euro.
it was comfortabl
Very accommodating staff. Very clean and stylish hotel. Great breakfasts and great central location.
the location the service the politness
A truly contemporary experience that was refreshing after being immersed in the Renaissance architecture and art of Florence. Excellent location right on the Arno. The staff was very efficient if not overly warm and friendly. They were often understaffed (problem with management) with people lined up at the front desk w/ only one young woman trying to serve everyone. We felt well cared for by the hotel, through many email communiques, a beautiful, quiet room, and a lovely bottle of champagne to celebrate our anniversary. We are in our 50s, travel extensively, and found that the other guests were much younger; acted entitled, and rude. This is no fault of the hotel, just who their clientele attracts....we might try another Lungaro property next time.
I loved the buzz, atmosphere and staff in the fusion/ restaurant bar - I loved the double shower.- Clean sheets every night pure heaven!! Hotel too cold- breakfast poor choice - lack of info re the facilities at sister hotels without asking - waiting for water to come through system ( a bit strange)
Staff was helpful and very nice, Willing to help with anything you needed help with. Great location!
Location is excellent and staff were very helpful and nice.
The staff was gracious and accommadating from start to finish. Paid breakfast buffet was hot and fresh. Great stay! Will return.
Great location , cool hotel, They had a problem with the internet which was not solved while we were there. We were there for business and therefore that was a big problem. I do not think that hotels understand how important is Internet these days. If they have a problem, they should come with alternative solutions. The internet was offered free, which was good, but............. did not work! Hopefully it was just a bad luck.
It was a great location The staff were not very welcoming and informative. There was a really unpleasant smell during our entire two day stay. Hotel lacked atmosphere.
accomodations, staffs, views, location, and etc....everything you could come up with ideas about a nice hotel nothing
Design and style of hotel. Very good level of staff. Location.
Location was excellent, close walk to all sites. Great beds and bedding. Stairs in the floor corridor could use railings.
Very nice room, excellent location. Room over Ponte Vecchio was very noisy at night with drunks and football fans performing in the street below, and rubbish trucks early morning. Rooftop terrace which was main attraction was closed as soon as it started to rain, despite being fully covered.
Clean, romantic, elegance, perfect I have booked one of your hotel and the others in Vinince through online by credit card, your hotel manager asked for accomodation payment when we leave, the others aggred that we have paid on line, we booked hote online all the time, once confirmed and prepaid by credit, we will never asked for payment when we leave, if so, it should not happen in such stand hotel like you. We keep the cash recipts till our credit card statement to approve "double paid" situation.
This hotel is great, the location is central to everything you need in Firenze. The roof top bar is a great place to have a drink and watch the sun set over the Arno. The staff made our stay even better with smiles, great english and good knowledge of the area. Our first room was small, and luckily for us the hot water did not work and we got upgraded to a room on the 2 floor. One of the best rooms i have ever stayed in.
The young staff was very welcoming and the location at a place like Florence was attractive. Room furniture was interestingly designed but not well looked after; one leg of the study chair was about to fall off. Wireless reception was practically unavaliable, one had to chase reception.This is not understandable at this time and age and at such a relatively highly priced hotel.
Excellent location, beautifully peaceful roof terrace, elegant hotel, helpful staff. Disappointing breakfast-the optional extras not worth 3 euros each as above
The hotel is in a great location both for the tourist sights in the daytime & then over the river to the restaurants and nightlife of Oltrarno. The roof terrace looking onto the Ponte Vecchio on one side and the tower of the Palazzo Vecchio on the other, with the Duomo in the distance, is the perfect spot for breakfast. The staff were always extremely helpful and while the decor may be a little old-fashioned my room was perfectly clean and pleasant and had a great view overlooking the Arno.
Our stay at Hotel Hermitage surprised us. We were not sure of what to expect - but this hotel blew us away, and it's competition, out of the water. Seriously - THE best hotel deal in Italy. Nowhere else can you find such a nice hotel with such a superb location. It impressed us. Room was a good size for money spent, very clean, hotel employees were gracious and helpful, breakfast was just fine - location is fantastic. All in all - a wonderful stay in a wonderful hotel. Very, very, highly recommended.
The location is incredible, right at the foot of the Ponte Vecchio. The rooftop terrace has a gorgeous view, and the common living room, one floor below, is comfortable and welcoming. The bed was rather hard, the pillows were wafer-thin, and there is a flight of stairs to the elevator, so this would not be a handicapped- accessible choice.
Cosy hotel incredibly central in Florence. The staff was excellent. The breakfast was not very good, and you have to pay extra for eggs, cheese and ham/salami
The location is good. The view is not greatfull and the room is not like showed in the pictures from the website and the breakfast is very poor. This hotel is not four or three stars like showed in the website.
The staff, convenience, and that it was quaint and clean the blowdryer was like a vaccum and didn't have much power, but that's common for Italy I guess. The loud parties going on next door somewhere kept me from sleeping.
The location couldn't have been better! A wonderful introduction to Florence -- and Italy.
The hotel staff were very helpful and accommodating; we have stayed there before and would do so again. The location is fantastic! Breakfast is a little less diverse than at other hotekls where we have stayed -- a pretty minor concern.
The location, genuinely close to the Ponte Vecchio, is very good, and the hotel has a pretty roof terrace with rooftop views of its part of the city. The breakfast was reasonable but you have to pay extra for meat, cheese or an egg, and the coffee was not great. There was a fair amount of street noise at night. Compared to what we paid and what we received in Venice, Siena and Siena, I thought this hotel was expensive.
The staff provides excellent assistance, direction and guidance for everything that is needed. Very well taken care of for the price! Location could not be better and more convenient to everything Firenze has to offer!
Hotel's position in the historical centre of Florence
It was no rain, thanks.
location bathroom of the room was old and cold, not at the level of a 4 star
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
The location is ideal The beds were very uncomfortable.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
Great Location near the Duamo accompanied by good rooms and helpful staff
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time. Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.
The amazingly friendly and helpful staff. There was nothing to dislike
Its nearness to all the important sights of Pisa. Not much.
It is good located in sightseeing.
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
location in center, friendly staff. noice between rooms
The location was perfect near all the major Florence museums and sites. The food for the breakfast was excellent with wonderful staff. Great having a hotel sitting room as well as the available internet computer. The room was a little quirky but that's why we like boutique hotels -- through a locked door in the corridor -- but we were definitely safe and secure. Front desk was very helpful. Good price!!!!!!! Nothing we didn't like. Will go back there again.
The room was beautiful with a window and view of Piazza Repubblicia. The breakfast was bountiful and delicious. The staff was very nice and pleasant. Internet was free. Location was central to everything. I loved this hotel. No complaints.
It's location. The facilities and the breakfast!!!!
The position is superb. The staff are very helpfull and speak English without any problems. Internet facilioty is present and free. The rooms with a view on the piazza are a real experience. Overall a good experience. Once inside the hotel it is fine but the entrance is not very welcoming. It is on the fourth floor of a building so entrance is common to other entities and somewhat shabby in appearance which gives a bad impression, a real pity because the hotel is fine.
the staff are very friendly and accomodating; the front desk staff are especially helpful in giving directions, making reservations, recommending trattorias to try out, and generally answering any question you may have on Florence the location is excellent, it's a walking distance to and from all places in Florence. It allows for convenent late night outs and middle of the day rests or showers, to freshen up for the evening
Location, right at Piazza Republica, was in the center of everything making it a huge blessing for those who are short of time but still want to see everything! Children thought it was the coolest thing to have breakfast at the overpass with a view. Room for 4 had two seperate sleeping areas which was spacious and comfortable.
The hotel has very friendly staff and is very clean and is ideally located in the centre, within walking distance from the main sights. The worst feature of the hotel is the entrance. In fact this hotel is located on the 4th floor of a building block. The entrance is really ugly and there is only one very small lift which is quite old and slow. The hotel also does not have many facilities, and personally I think it should be rated closer to a 2 star than a 3 star hotel.
The location is perfect. Everyone was very polite and friendly.
very helpful, friendly staff. convenient, if challenging to find location.
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
The location was excellent the service was good and the rooms were small but high tec
hotel's placement is perfect. hotel was good .
excellent friendly staff provided great service
Best location Location and the room
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
Great location. A delightful stay.
Great location, walking distance to all the major museums. The staff was very helpful scheduling museum tours, train tickets. Would recommend this hotel in a heartbeat! This was not a problem for us however those who have difficulty climbing stairs should check with the hotel staff regarding handicap accessibility as you have to climb one full set of stairs to reach the elevator.
The staff were friendly and the location is superb right in the middle of the city center and at a walking distance from all major attractions. The room always clean and tidy. The hotel is a bit overpriced compared to similar 4-star hotels in Rome, especially that it was not a travel season in Oct 2010.
hi all i stayed at the Albergotto Hotel as a hotel to the Florence Marathon.everything was perfect about it.location, rooms, staff,great hotel. i liked everything.
the promptitude and amabillity of whole personal
location! small room
staff very friendly,fantastic location ,breakfast was quiet good,coffee was excellent,specious bedrooms. did not like the entrance of the hotel.,no escalator till you reach the reception.Did not like the lobby of the hotel no atmosphere at all ,no bath in the room
The staff were truly great they just couldn't do enough to help. It was a little difficult for us with our big pram but there is a lift at the top of the first flight of stairs, the staff were always willing to help though which was much appreciated.
Great location! A real big-city Italian hotel. Two flights of stairs before elevator. OK for me but maybe not others.
Staff were fantastic, Location was fantastic really helpful staff