The location was good. The lobby smelled bad every single day we were there. The bathroom shower leaked water all over and created a mess. It was not as nice as I expected for the price.
the room is perfect, everyone should stay in this hotel when you travel to Florence.
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
The location of the hotel was superb! (Right next to the station, walking distance to sightseeing spots etc. Staff were all very friendly and helpful. I would love to stay there bext time I visit Florence.
Good breakfast and is in a clase location to move around It is too noisy for being next to train station, my room has the windows that did not close properly and when reported they personal just had excuses and told that they were no other rooms available . Seems the motto that client never has the reason, not even a refund !
The hotel has a great location but that's about it. The room I was given was #400 and the only nice part was the bathroom as it looked new. Tint room and very dark Hated the room but I am sure they have better rooms but wasn't given an option to select while booking
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
It was hard to find our room in the new wing.
The hotel is situated in a good shopping and sight-seeing district and is very beautiful. The floors in the room were beautiful but very slippery.
Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around. Everything
It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel. None
I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you
I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me
We liked staying in a well maintained older hotel. Rich dark wood throughout, stained glass windows, and a view of Florence from the rooftop terrace that is unbeatable. Staff was helpful. We had a water leak in the bathroom that we couldn't pinpoint, but the smell wasn't reassuring.
The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice The rooms are quite old and kind of a musty smell
Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!
The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly. The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.
The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty! Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!
Location and interior of the hotel lobby and rooms. Internet connection available (for a fee). Room felt outdated - maybe as in all old 4/5-star hotels in Italy.
The beds were extremely hard.
I lked the staff and I also had a very spacious room. The bathroom was very small.
It was pretty shitty considering my reservation was cancelled by you guys and had to find somewear else to stay that day and no one know what the fuck was going on! Inconsiderate assholes! Wish you wouldn't have cancled my fucking reservation. .
Very convieniant location to sites of interest & transport links Nothing
Stuff we liked: 1. The location was hard to beat - we could walk everywhere. 2. The free breakfast in the morning was a nice way to start the day. 3. Staff was incredibly friendly and helpful - got us reserved tickets into Ufizzi and Academia and provided helpful suggestions. 4. Room was clean and bathroom was on par for what I have come to expect from Italy. Air conditioning and wifi were nice to have. To be honest, we were really pleased with the place considering price, location, and friendliness of staff. The one thing I would say is that the bed - while not uncomfortable and completely adequate - was not an incredibly comfortable bed. But it worked - we slept great.
The location was great. Easy to get to the outdoor market, the train station and all different types of resturants. It was easy to book day trips with the front desk and they were very kind for the most part. I had two superior double rooms and there were no views out of either room. The mattress was the hardest I have ever had.
Very helpful staff. helped with early arrival, booking a tour since we had limited time. even extra help with things like charging a Kindle device.
Location and raymond the the only staff that was nice and courteous in the hotel. Rooms are relatively new but very dirty, u can smell the toilet. Stains in the sink. Receptionist have no manners what so ever.
Central location. Excellent and attractive room. Good breakfast.
The location is exellent, near the train station and quite central. The breakfast is very good. the rooms are quiet, the matress confortable. The shower although a bit too small had a good pressure and plenty of hot water. The lighting of the room is not sufficient.
We were two couples occupying two rooms. Air conditioning did not work in either of the two rooms. At around midnight, a terrible noise emanating from the internal courtyard would not let us sleep, and the receptionist explained that the noise was due to the septic cleaning activity that would only performed at night. The above noted septic-related activity lead to an incredibly disgusting smell that quickly propagated through windows and vent openings. The front desk staff proved to be extremely rude and useless.
It was a bit difficult to find it, but it is very close to the rail station and a 5 min was to the Duomo. Not so comfortable mattress, but clean and comfy rooms. The complementary breakfast was amazing. Not so comfortable mattress
Nice situated in the centre of Florence. Good atmosphere. the elevator, but steps are fine for you health
Close to the train station and very central. Staff was very helpful and the room was very comfortable and modern. Loved it.......
Location. Very friendly and helpful staff. An executive double room is supposed to have a good view as per hotel room descriptioms. Mine did not have that.
Room was clean and comfortable and the breakfast was very good. Location was very convenient overall. Staff was not particularly helpful in recommending restaurants or tours - very little information given.
Good location, servise, exelent meals ( just was problem with group, was very noisily during breakfast, very nice atmosphere. Many thanks. I do not have any complains.
Got a room in the City Residence - a suites portion of the hotel. Good value Breakfast location was in a diferent hotel (connected) a long walk.
The location of the hotel was perfect. One minute from the train station, in walking distance of the town center, and there is a good restaurant a few doors down. The staff was friendly and the rooms were nice and clean.
close to train station poor breakfast quality
I booked a room with a satellite tv, however it had only 4 black and white channels. When I called reception, I was told they had a problem and so we couldn't watch tv. I complained when paying the bill but it was all in vain.
Perfect Location ; Good Breakfast ; Great for the City Trips Because to near the train station ; noisey
It is exactly next to the train station The night duty snoring officer sleeps on the sofa of the reception area !!!
The good breakfast and near to train station.
The location is excellent, it is right across from the train station and a 10 minute walk to all the museums and sights. The room is large. Controlling the temperature of the room was not possible. It would be fine and then get very warm. We ended up opening some windows as the A/C could not cool off the room and it was not hot when we were visiting.
Very Large comefortable rooms and bathrooms. Great location. Stylish decor and super clean. Great beds!!! Building works going on outside
The spacious suite. Really good beds! Very good housekeeping! Airco only warms up ?! No facility of dining at hotel. My ikea- sheet has blood on it so I put it away on the bank of my guest room.
Hard to find. Slow elevators
Parking was a condition. Rate charges 27 and n ot 24 per day as published in your web site
Convenience for City centre as a tour centre, close to bus and railway station, restaurants, historical areas and shops. No restaurant facilities provided, only room service for breakfast, even though they had a bar that could have doubled as a Buffet Bfast area. The hotel entrance was a small door and the hotel sign was poorly lit and not easily visible. We walked past it and did not see the name.
very plush, clean, excellent sound proofing, air conditioning essential! staff were very helpful and polite, weird as all other italians we encountered were moody! hotel was lovely, works outside made it seem messy but unavoidable
Very close to station and walking distance to sights.Would highly recommend.
The space - we had 2 double rooms both with ensuite facilities which as a family with 2 kids was perfect for our needs. The price was also good as we got a good internet rate which made it excellent value for money. It did have a bad drain smell in one of the bathrooms.
Location was best Breakfast was so poor and hotel safety seemed not good
Excellent location, breakfast and service. Nothing.
Room was clean and reasonable quality. There was a slight odor in the room.
On the outside it blends in perfectly with Florence architecture. On the inside it is refurbished and equipped with all mods and cons. A really beautiful hotel.
Der kostenlose W-LAN-Service ist wirklich praktisch (in anderen italienischen Hotels fehlt dieser Service leider oft).Sehr angenehmer Aufenthalt, auch dank des freundlichen Personals.
Clean and fancy rooms. Location was not great as next to the bus station, too noisy. Small lift.
location no air condition as advertise and tv remote do not work. Staff are not too helpful.
Incredible offer, ideal for business trips and for getting to the train station.
good location, good breakfast, big room, nice reception none
Die Lage ist exzellent und für jene geeignet, die für ihren Florenzbesuch nur wenig Zeit haben.
Very stylish and modern hotel. Staff was very warm & helpful. Extremely convenient location across the street from the main railway station in Florence and a short 10-15 minute walk to all the major sightseeing destinations. Solid breakfast was also included. Highly recommend! Will be returning there the next time I visit Florence. Our room faced the street which does come alive every morning with cars and pedestrians. Other than that, can't think of anything that
Good location and price The a/c not working good
The breakfast was excellent, wide choices, enough to satisfy most. Bed was very comfortable. All was super clean. Wifi worked just fine and was free. Lobby staff were friendly. They allowed me to check in 3 hours early, which was nice. The noise insulation between rooms wasn't great, including the door going out to the hall. They are doing some construction to the entire exterior of the hotel, so you may have noise (but it was only during the day), and you may have people walking around the outside looking into our room. It's also a loss of safety to have all that scaffolding up. Also, loss of views out the windows from rooms that face outside. Some people may not be bothered by any of this.
The hotel is in a fantastic position, nearest to central station, and in front of the magnific Santa Maria Novella Church, and just at two minutes walking from the center. It is really fantastic! There were a problem with car parking and only with the same time of the Firenze Marathon, were traffic was closed... We had to wait the finish of the marathon before leave the hotel and the hotel (due to an error of car parking staff) did not inform correctly us about time of car disservice.. It was beliveable that the problem were not from hotell staff and in this the hotel refund us of the car parking cost. It were possible skipping the problem, but they really did all they can.
The room was fabulous and the concierge staff is truly outstanding!
Excellent hotel .Wonderful position.We found the staffextremely helpful.The standard of cleanliness was extremely high and we loved the unusual decoration and style of this very comfortable Hotel.
Everything - Staff, Reception, Helpfulness, Friendliness, Efficiency. We particularly were impressed with the decore, cleanliness and spaciousness of our room. The breakfast room overlooking Florence supplied a huge, tasty array of foods. The location was excellent for exploring Florence for shopping and sightseeing. Additionally, as we were travelling by train and the hotel is within easy walking distance to the stations, a major factor with luggaage. The cocktail bar's colourful fountain/pool together with the prompt service contributed to relaxing pre-dinner drinks. No complaints.
The design of the hotel was outstanding. A huge charge was added to our museum tickets.
The convenience to everything, including the train, was flawless! The hotel was very classy as were the staff! The breakfast was top notch and delicious!!
Style, location. The room that lived in wasn't the one I reserved, but still it was very good. And the reception gave me several options to choose.
Decor was stunning. I am a Designer. Staff wonderful and made us feel welcome. Was one of the best Hotels we stayed in, nothing all was great
Friendly staff. Upscale decor. Comfortable beds. The bathroom floor and the floor in the shower were extremely dirty. This was particularly evident to us since we had just stayed at a nearby hotel where the room and bath were immaculate.
We liked a lot the design of the hotel and the location. It is not easy to find such a standard. We had a very pleasant stay. Just put the Information labels with the name of the hotel in a visible place.
the hotel, in a beautiful florentine setting, is done in very good taste - spacious room - very pleasant staff - breakfast and breakfast room both exquisite
Very good value for the money (especially if you get a good rate). Very complete breakfast and excelent location (near to train station, major attractions, good restaurants). Excellent amenities and design. Very comfortable and quiet. Everything was just fine, except that one night they decided to turn on the vacuum cleaner at 1 a.m., the noise was very disturbing (considering that is has central vacuum and it can be heard in the rooms)
it was clean I think a small refrigerator could be necessary, and during renovation (one room in my floor) more order.
good location How is it possbile that a hotel with three stars does not have a fridge in its rooms ? The receptionist was arrogant. Showed no attitude for good service.
Personnel was very friendly and useful. Breakfast was quiet good. I also liked the parking option - driver from the nearest garage comes to take your car there and back. Location is close to Central Market and Railway Station. It can be a good choice if you want to save money. It may be a good choice also for dog owners - you will have enough space to walk your dog on Piazza Independenza. Otherwise I would not recommend this hotel. It is old, dirty and uncomfortable and doesn't look like 3 star hotel.
Central Location. You could walk everywhere.
I liked the room with a view to an beautiful garden. I liked to stay in the garden. I liked the breakfast. The personal was very kind too.
The breakfast is good and worth the price. the cleanness and comfort.
price , position , garden it has to be renovired soon !
Not very clean rooms and very old decoration
Location Used by school children. Very noisy!
Close top the centre. Beautiful garden, compensating the s,all rooms. It was like an oasis. Room 124 has the air condinioning not working.
Please write at least 15 words
I can't state how helpful this hotel staff was. From check-in to check out, they handled everything. The hotel is short on frills, but the staff alone is worth the stay. the shower - weak pressure, barely warm, took a few days to fix, but it eventually got to tepid, so good for water conservation!
The location of the place and near the center and the train terminal.
The courteous staff and the facilities available. They were renovating a room above ours and the noise was too early, but this is not a criticism of the hotel itself
Comfort and location for our city trip.
very convenient location, lovely room, comfy bed!
We enjoyed our stay at this hotel very much. The location is great and very quiet. Our hotel room was clean and comfortable.
Good service from staff, good standard of cleanliness, quiet location although nice and central.
I do a lot of travel, and I have to say this is a great boutique hotel , really nice atmosphere. The hotel has a nice diningroom with a great menu. The staff are very friendly and the rooms are super clean.( which is a must) . Great location.
A classic Italian hotel, in a quiet location yet close to the railway and bus stations, and within easy walking distance of the main city sights.
we were impressed with the level of personal service that whilst very helpful was never intrusive. Perhaps one word of caution was that as our bedroom dooor opened outwards we nearly tripped over the vacuum cleaner pipe that was plugged into the wall by our room. The sort of thing that could easily give rise to a liability claim.
Friendly staff Bar was dead.
Very nice atmosphere with excellent, friendly staff at a great location good value for money. Free use of the gym around the corner! I had a very large and nice room but unfortunately it was very noisy (found that out early next morning)
Friendly staff, great location.
nice small hotel in good condition, room as we asked for, hotel within walking distance to historic center and RR station, right price, friendly staff, breakfast OK, we will recommend hotel Rivoli to friends some might be apprehensive of low-class neighbourhood though not us: area is safe
The location of Hotel Rivoli could not have been better. The staff was top notch, with a special thanks going out to Ermelinda. She totally rocks. The hotel was beautiful, spotless and I could not have asked for a more beautiful room which had a private terrace that was such a wonderful and pleasant surprise. This is the only hotel that I will be staying in when I return to Florence for future trips. There is absolutely nothing that I did not like about the hotel, other than that I had to leave it. I could have stayed in this hotel forever.
the location is good
the staff were very helpful there was a nice atmosphere with a lovely courtyard and trees which was a welcome relief as it was right in the middle of the town. the pool is not very big good for a dip but not a swim. the gym is well equipped not in the hotel but just around the corner and doesnt open until 10am and not at all on Sundays
Polite staff and good service.
desk staff very helpful
Excellent location & availability of parking. Big bathroom. In their annexe - no explanation of which keys to use. Mattresses - 2 singles to make up double - were very uncomfortable. Had to vacate parking by 12:00 even though we hadn't planned to leave Venice until 14:00/15:00.
The staff were very helpful, very courteous and attentive without exception at the front desk, bar and breakfast. The peaceful bright ambience of the garden and patio were a very pleasant hidden surprise behind the plain stone exterior. The ability to darken the room completely made for a very restful stay. No negative comments.
Close to Laudromat, facilities, railway station. Trip to Pisa. Slow WiFi for which the username & password had to be continually re-entered.
thenk you for your hospitaliti,for comfort,for clean room and hotel,wondefful brekwest and kind hotel staff
Location and helpful staff Old, broken down facilities, cramped rooms.
everything,staff were helpfull and friendly.nice atmosphere
Breakfast was good Staff was helpful Location was convenient Rooms were clean Bead was comfortable
The hotel is comfortable, located conveniently to sites in Florence, near to public transportation, both intracity & intercity.
comfort & clean
Service was good: we were a group of 10 runners coming for the marathon and the hotel staff organized the transfer to the Bologna airport, we had a breakfast earlier and could keep one room to have a shower after running.
helpful staff the room was small
Staff was very attentive. Turndown service was a bonus getting upgrade was very nice
(1) Very convenient to railway station and shops. (2) Central but quiet. (3) Breakfast excellent (1) Shower over bath. (2) Receptionist very brusque as we left. Did not ask if we enjoyed our stay. No "hope you'll come back" or the like
Very nice big rooms with a veranda, excellent location. The staff was very friendly, they booked a visit at Ufici and also recommended an excellent restaurant.
The guest house is perfectly located, feels like being invited in a firenze's friend's guest house, the decor of the room was really perferct and innovative, huge shower in the room, nice wall fabrics, nice bed, very comfy, nice view, we loved the secret room! Very nice personnel le breakfast est cher pour ce que c'est et non compris dans le prix, c'est le seul point négatif pour le lieu, on s'attendrait à avoir un breakfast un peu plus conséquent!
The hotel room is very beautiful, stylish and comfortable, and their air-con work very well. I love this hotel and we have a present stay. I sure will recommend this hotel to my friend. there is around 15mins walk from the train station to the hotel, it is a bit tough for people who with luggages and during the very hot weather.
Staying at Casa Howard was one of the most pleasant experiences and a highlight of our trip thus far. The room we stayed in, the game room, also known as the terrace room was as charming as could be! The terrace is so peaceful and quiet and is such an added bonus! The location is great, too. Not too far from the train station, yet close to shops and restaurants. The staff at Casa Howard was so welcoming and very accommodating as well. We loved our stay in Florence and Casa Howard and would recommend it to anyone. I will definitely stay here the next time I travel to Florence.
Location Florence is a city with idiosyncratic hotels. I travel a lot. This is an odd place. Almost a ritual just to get in and out. Not for those expecting the conventional. Pleasant staff but this place is "out there". FaultyTowers meets Apocalypse Now.
Our only complaint - the 'erotic book' mentioned on the booking form failed to materialise!
The hotel was located very close to the train station in Florence and within an easy walk to many of the attractions that Florence has to offer. Our only concern with the hotel was that we paid for wi-fi internet in the room however there was no signal in the room. We needed to sit in the hotel lobby to access the internet.
Clean, safe, self parking was a great bonus, easy walk into the sights, 'pack and play' fit in the bedroom. Room a little small, bed a little uncomfortable (hard), pillows were small.
Hotel was central and easy walk from train station on arrival.Our room though small was nice brillant onsuite and shower A bar would have been nice
There was one women that was especially kind and very helpfull. Everything was great the service and the communication. The younger male worker at the desk was very short in answering question.
Great location; good size room (if you don't have lots of bags) and clean toilet. Nice breakfast and very kind staff, very helpful.
In general, everything is good. the young staff at the reception on Nov13 is very enthusiastic and helpful ( I forget his name), thanks a lot Its raining heavily on that day, they even don't have the umbrella to lend to us.
hotel staff - very nice and polite
nothing special in the hotel. the hotel do not Desearve 4 stars hotel. littel bet expenseve.
Friendly and helpful staff, clean and spacious room (newly renovated) and good location. also, good breakfast.
Nothing really at all Hotel price was not worth it at all. I couldn't sleep all night because my neighbor upstairs was taking a shower. If anybody walks in the corridor whether in the upper floor or next to your room it's like walking next to you. The hotel is too old.
proximity to the train station, very fresh breakfast, helpful staff. i found the room a bit too warm and moved the air cond. from 26 to 23 but it was back at 26 the next time i looked! maybe there was a reason?