the room and spa facilities they charged me the wrong room rates on check out. my advise is to take a print out of your reservation just incase this does happen.
Perfect location if you need to attend the trade show ast Koeln Messe. Specious rooms. Good bar-restaurant in the complex. The hotel woudl do with some refreshing - especially carpets in the corridors do not match the standard the hotel would like to maintain. Cleaness of the room was below expecatations - one day it was not cleaned at all, teas and coffee not replaced. not a big issue but just does not fit in such hotel class.
clean hotel, goos service -
I've been here several times, and i will surely come back again, Top grades.
Hotel staff was excellent and very very helpful. All around great staff. Room was way to small and not worth the price.
Room was extremely comfortable and quiet. Therer was no bathing soap in the wall mounted dispenser.
I liked the hotel pool down stairs. If theres anything I could change it would be that the receptionists would be more informetive of the public transportation.
The internet is VERY slow. It is completely unacceptable for a business hotel. Unless you have your own data plan on your phone avoid at all costs.
The staff were very helpful at all times We booked breakfast included but were charged extra when we checked out
Excellent meals, bar and bar staff. The room we were offered first was not as requested when ordered. It was a smoking room and did not meet our standards for cleanliness. This room was changed for a suitable one after speaking to reception, but it gave a poor first impression on arrival.
The entrance has no ramp, making it difficult for disabled people or people with heavy -trolleys to come up to the reception. Also, no explicit signs for the Dinner Hall are given. The receptionist insisted in speaking to me in english even though my german is way more fluent.
The room was amazing the beds were extremely comfortable! Nothing everything was excellent!
The staff was great and being a new hotel it was perfectly clean and ready for my arrival. The room was comfortable and I found the location to be nice for a business traveler. It was directly across from the arena and walking distance to the Rhine river, downtown, subway and train station. The breakfast was extremely delicious too!
The location to the Lanexess arena was the main reason for staying - ideal location. Incredibly friendly, accommodating staff, beds were really comfortable. The evening bartender was very professional and made wonderful cocktails. Nothing it was all lovely.
Ideally located opposite the Arena. Good value for money. Excellent breakfast buffet and friendly / helpful personnel.
Very comfortable and clean room and the breakfast was superb Air conditioning would have been nice as it was a little noisy with the windows open - we were on the main street
Visit the city
The hotel was convenient for all amenities and close to the Lanxess Arena where I was going to a concert Travel from the airport to the hotel was easy with the station being close by to the hotel. Room was very quiet, comfortable and well maintained. Breakfast good and staff very friendly and helpful. I was a lone traveller and the hotel felt safe.
Comfortable room , good choice for breakfast, good location After breakfats as you waited in the hotel reception for your collegues the breakfast waitress would come down and sit there and smoke. The reception was then totalyy polluted with cigarette smoke
Perfect for Nokia Night at the Proms It was just perfect
Breakfast was excellent, open 24 hours, room a good size, clean, and location to Koln Messe. Smoking inside the hotel,a bit noisy from the street.
The staffs. They are so nice.
the very nice recptionists !!!!!!
Breakfast = more than excellent. Great Really Nothing !!!!
Clean, close to city centre, but quiet, good breakfast.
Friendly personel! well located, close to city center and easy acces to the highways.
the hotel was in a handy location for transport links 5 min walk to tram + overground trains, staff very helpful and made us very welcome, comfortable,well presented rooms.
Courteous staff, clean and functional room, very good value, charming decor, large breakfast selection. No bad points.
Staff were very friendly and very helpfull. The washbasin was very small.
The hotel was very cosy and very charming with all animals that lived there in the garden.
being close to a tube station & close to Koln centre.
The lady who checked us in was very helpful and really friendly. The hotel is so close to the train station as well, which is extremely helpful when you have a big backpack/suitcase to cart around.
The Hotel was located close to my meeting.
Very nice staff , perfect location for "Messe" & convinience from airport.