The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
the personal touch none
Excellent health facility, very comfortable, and great location. No
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
Location perfect comfortable and rooms quiet.
Due to building work for the new subway system access to the hotel by car was very difficult
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
The Location was very good The room could have been bigger, but was comfotable
Location is good. Roadworks disturb traffic and scenery.
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
wonderful location and very nice staff not enough pillows.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
Very good buffet breakfast
great central location
good service,city info,great location
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
No complains. Very good breakfast included.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
over all very good
promptness of service
Very modern and clean hotel. Located within walking distance of old town and cathedral.
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
Position is ok, rooms are large, bathroom too. Far too expensive
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
It was close to the Dome and other famous places. The room was a bit too small.
the location breakfast was good the price is a bit much
great location hotel staff excellent would stay their again any time in cologne
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
convenient position, good breakfast, kind staff
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Hotel staff were very helpful.
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
location and service excellent. Comfortable rooms. I would stay here again, Great Value
very close to the shopping area in the city centre; easy to find and easy parking
Location Business room is very small
location, breakfast furniture needs maintenance or replacement (wardrobe)
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
Breakfast is very tasty and location is very convenience.
location more english channels on TV
the noise of the street
Very convenient: friendly staff: clean: excellent value. No.
Large, clean room suitable for the family. Excellent breakfast. Good location. Was advertised as having a bar but didn't actually have one. This was important to us as we had children with us and would have liked a drink in the evening.
Nice location and very friendly staff, good breakfast My room and bathroom were very, very small (I had single room)
Distance from Hbf
Decent location and the room was pretty standard. Wifi was really spotty. No AC and it tended to heat up during the afternoon which made the room pretty stuffy at night.
convenience in location, simple but comfortable room representing reasonable value for money, pleasant attentive staff. cooked breakfasts rather poor, not warm enough and poor quality.
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
location and service the breakfast buffet could be improved
that the breakfast is not included
The general feeling of the hotel trying to find places to eat as clearly sign posted
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
Location and atmosphere Smoking everywhere!
Staff at Reception very helpful
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
Great location, fantastic room; much bigger than other rooms we had stayed in for the same price. Great breakfast Nothing
The Hotel is well situated to visit the town for shopping and the main tourist atractions such as the Cathedral and the old areas just set back from the Rhine. The parking is very restricted although they do have limited spaces.
Location, friendly. Bathroom small
Igt is very conveniently situated for access to Cologne city centre and has a pleasant view across the river Rhine. It is clean, restful and comfortable and we would definitely book there again when we re-visit . Nothing.
location close to city center, great breakfast
Location was very good. When I booked my room I expected to have a self contained room including the bathroom. My room was extremely small and I shared bathroom facilities with at least one other room. I also had no internet connection,despite the front desk giving me connecting passwords. I was very dissappointed with my room. Booking.com's description of the facility and room was completely wrong in my case.
Hotel was clean and welcoming, room was large with two bathrooms. Internet access was not available from the room.
The hotel is comfortable and clean and is situated ideally for Cologne city centre.