that the breakfast is not included
The general feeling of the hotel trying to find places to eat as clearly sign posted
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
Location and atmosphere Smoking everywhere!
Staff at Reception very helpful
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
location and service the breakfast buffet could be improved
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Nice Location. Near Cologne Dom.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Professional and helpful staff
The hotel room was lovely and comfortable and the staff were very helpful
Room was clean and modern. Bathroom door did not close.
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
complaisant staff Restaurant services - long waiting time.
All round great after the places i'd been beforehand! Language barriers but this is to he expected of course
The room That the bed linen and towels where not changed during my entire stay.
the bar n/a
The hotel was convenient for the tram into cologne and to the exhibition centre. breakfast was very good and the staff were very helpful and efficient.the room was very large and clean with a very large bed.we will book this hotel again when visiting cologne. It was a little conjested at early breakfast due to business conferences even though the staff were very efficient.
the good restaurant the pellows in the bed are too soft ( no support )
very clean, nice hotel. staff was excellent. breakfast was very good. paying for parking, further from city center than anticipated
evetrything was OK
Close to the motorway, ideal for bussines outside Cologne.
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
Excellent in all aspects. Hotel staff very committed No chance to open the window in most rooms
The Service at the hotel was very very good. Spa, Pool etc.:)
The attendance by the reception staff was excellent
the view of the hotel was really good.
Great view of the cathedral - best in Cologne (I've traveled to Cologne many times) At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation
The breakfast was really good The whole hotel needs a facelift. I think the time with dark wood is over an also the rooms need a facelift too
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
Staff very friendly and accommodating, good location
location so good and staff so helpful very expensive though nothing
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Location, front desk staff, concierge, great breakfast, room size, hotel layout beer garden with self service and impolite staff: this does not fit into a five star hotel
Excellent health facility, very comfortable, and great location. No
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
the personal touch none
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
The space of the rooms and the location. Although the Hotel was near the center (12 min walking from the Dom) the surroudings were not too great (everything in works).
No problem encountered during stay, service following level of hotel nothing to mention
location I did not feel that the staff were courteous, they do not greet guests when they re-enter the hotel. I would like to see a more extensive vegetarian menu choice,and breakfast included in the main price,because it is expensive for a family of four to purchase breakfast during a four night stay.
easy to drive and find.close to city centre car parking charges too high,when under used. t.v. had 30+channels,but none in english.
The distance to the Catheral & shopping. The construction was not pleasant to hear early in the morning.
The rooms were small, but nice and clean. They didn't clean our room before midday, so we didn't have to rush in the morning... But the best part of the hotel is it's location; just walking distance of all christmasmarkets. Although we had a king-size bed, the sheets were singel and small. So if you move a bit during the night you might wake up due to a chill. Parking costs 12 euro's a day, so do the math if you stay long time there!
We rented hotel rooms for group attending Medica, our team members had all facilities they needed. No problem
The location and the good quality of the rooms No tea or coffee making facilites in the room and no room service for tea or coffee (we did ask at the reception but was told that we had to go to the bar if we wanted a cup of tea or coffee)
It had conveinient car parking, reasonable walking distance to the main shopping area and Christmas Markets. Pleasant staff who were very helpfull.
i like it
I liked the hotel pool down stairs. If theres anything I could change it would be that the receptionists would be more informetive of the public transportation.
Perfect location if you need to attend the trade show ast Koeln Messe. Specious rooms. Good bar-restaurant in the complex. The hotel woudl do with some refreshing - especially carpets in the corridors do not match the standard the hotel would like to maintain. Cleaness of the room was below expecatations - one day it was not cleaned at all, teas and coffee not replaced. not a big issue but just does not fit in such hotel class.
the room and spa facilities they charged me the wrong room rates on check out. my advise is to take a print out of your reservation just incase this does happen.
Excellent meals, bar and bar staff. The room we were offered first was not as requested when ordered. It was a smoking room and did not meet our standards for cleanliness. This room was changed for a suitable one after speaking to reception, but it gave a poor first impression on arrival.
The internet is VERY slow. It is completely unacceptable for a business hotel. Unless you have your own data plan on your phone avoid at all costs.
The staff were very helpful at all times We booked breakfast included but were charged extra when we checked out
Hotel staff was excellent and very very helpful. All around great staff. Room was way to small and not worth the price.
Room was extremely comfortable and quiet. Therer was no bathing soap in the wall mounted dispenser.
clean hotel, goos service -
I've been here several times, and i will surely come back again, Top grades.
It's an efficient run hotel. Top quality bed. A plethora of international channels on TV. It is quite a walk from the city center. A charming neighborhood nearby but you need a taxi to get to the Cathedral area for example. Make sure to hang the warning outside on the door handle, or the cleaning lady will wake you up at 9 AM. All the extras need to be paid, including breakfast.
Very good staff, and excellant breakfast
Good location, clean, good decor in rooms, excellent sound proofing. More english speaking TV channels.
Staff was unable to sort out noise (coming from the lamps!!!) issues when complained.
The matress on the bed was too soft and sofa was very creacy.
Awesome view from our room. very clean and comfortable. Very close to the centre and great value for money.
very nice modern interior, excellent staff. not exactly in the city center
close to the main city of koln, very professional with a good manner :-) plenty of parking spaces only with a small charge, room was very clean with modern facilities, staff were very helpful and spoke reasonably good english
The bed is comfortable, good location, clean. staff could be more friendly...
very good hotel. new and cleen hotel
Helpful staff. Very good restaurant (dinner and breakfast). Easy location to access from motorway. Easy connection via public transport to city centre. Car park available at hotel. Wireless connection worked perfectly
Great location, not far from the centre. I recommend it especially for travelers with a car (a spacious parking).
There was nothing to like about the hotel. It was no more than acceptable in general. Location was not great for tourist. There are practically no restaurants nearby and when the hotel charges 23 Euros per person just for breakfast it makes for problems. Also there is no where to park other than the hotel parking which they charge 16 Euros a day.
Location and easy to access highway
Staff were very friendly and very helpfull.The location was perfect. The room was fantastic and the meals were excellent. Very Happy and really cound not fault anything
Excellent food, pleasant friendly staff with perfect spoken English. Really luxurious for the price.
Really good rooms. Fantastic price. Great breakfasts Location not most central, so need to use trams (5 min walk) or taxi to get to the center). The gym in the hotel very poorly equipped. Breakfasts in the morning served only till 10am.
nice hotel with good breakfast we book the room with breakfast and internet wi-fi, hotel staff refused to gave wifi, charged 17euro per day
service was excellent and the rooms were great
the perfect service
Nothing specially mentioned I had a problem in internet connection. Two staffs were kindly answered in phone converesetaion, "Yes, I will check to solve it". However, nothing happen in next 2-3 hours. Thus I directly contacted the provider. It was really disappointed.
Friendly staff, convenience ro cologne. Very well maintained. Good dining. Everything was to my satisfaction.
The fruit dish was a awesome addition to the room. not having a room service menu
Convenient location, clean rooms, efficient staff, nice bar -great hotel in general. Recommended.
We enjoyed the whole experience
We were given help with finding our way to the city centre and allowed to keep our car in the car park after we booked out. We hadn't realised there was not a restaurant.
Location is good and easy access to the city center Hotel is nice but staff cannot explain us the choices of tramway tickets (ex. should I buy short distance tocket or normal ticket and etc...) I have asked for extra bed for my kid via emails, the request had been granted as well. But the reception doesn't know and the room we had is without extra bed. Internal communication link should be improved. No room service menu available in the room although there is only limited choices and I have to go downstairs to the bar to get the menu.
it is abusiness hotel , it is not adequate for tourists ,hotel facilities are modest.
Far from city center
Everything is as expected, no reason for complaints whatsoever.
Clean and recent looking hotel Our first night we had only german TV channels. The second night we had sattelite, but very limited. No dutch channel. Too bad..... Rather expensive breakfast. The Beds are too soft.
location did not tidy the room properly and seemed unaware that two people were staying so only provided one set of pillows and duvets as well as towels until we told them.Liaseez faire attitude of service staff.
Very nice coffee and breaksfast. Perfect location.
location, room, breakfast,
The hotel rooms are excellent, comfortable and spacious, with excellent standard of bedding. Good place to come back to after a gruelling day at exhibitions. Staff very courteous and efficient, nothing too much trouble. Excellent position in the city with some good italian restaurants in the vicinity.This is our third visit for exhibitions in Dusseldorf.Excellent value for money. I think the breakfast is too expensive for what it is. At 9.00 am only a poor selection available and we got the impression that staff wanted to clear the tables. 2x glasses of white wine 17euros! but then we are used to Spanish prices.
Room was good value, sauna, pool, unusual to have tea/coffee making in room (very welcome) in European hotel, excellent breakfast, good TV coverage in English, Pillows slightly uncomfortable (not really a problem), I could not find an electric shaver charging socket in room ?my fault for not looking properly
Comfy bed Decor bland, overpriced,
Swiming pool and sauna. Employes of the hotel very kind
cleanliness and overall appearance
Although it is in the city it is very quiet, and close to really lovely bars and cafe's and in walking distance to all the shops and amenities, the room was spacious with a good view. Needed air conditioning in the gym, gym mat for sit ups and as stated before a rowing machine!
The beds were comfortable, the bathroom was very clean and big. The room was really perfect. The receptionists were not warm and kind the way I expected as a staff of 4 stars hotel. Not even "Goodbye" on our leaving the hotel. Also the maids were cleaning our room almost whole day so we didn't have our privacy in the room during mid-day. Everyday they knocked at our door after they had cleaned our room so we had to put sign "Do not disturb" all the time.
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
Great hotel near central station and secure outside hotel could be more international dinner! No
central, modern, stylish food was very expensive
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Very good location. Great room size.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
close to the center and the public transport
proximity to city sights
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
It's great location.
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
Very close to rail station and shopping. I have no complaints
friendly people and staff and location
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
nothing to complain, staff is exelent
Good location to go to the Koln messe Too expensive
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
great room, great shower a little far from the city center
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
Room design, elegance, spacious, electronic shutters Nothing
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
promptness of service
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
Position is ok, rooms are large, bathroom too. Far too expensive
Very modern and clean hotel. Located within walking distance of old town and cathedral.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
Excellent breakfast! Good location and nice interior of lobby and rooms.
The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.
Location and area of the hotel
Great staff. Wonderful location with beautiful view of the Dom. Outstanding breakfast
Nice Room, good (diversity of type of food) breakfast, Central Location - to Altstadt and to new area - Oper - New Markt It will good to have more than one access to internet, but it was good to have a printer stand-by.
I liked its location which is close to the shopping center. I was surprised that a 4 star hotel didn't have wifi
The hotel rooms are very tastefully decorated, modern yet comfortable. The hotel is a short stroll to the Dom.
I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated
I have stayed at this hotel for over 30 years under 4 different ownerships. It is a familiar and likeable place to stay. The head concierge man has been there for 30 years and this makes it seem like a home away from home. .
The breakfast, and the helpful staff, especially Sabine...
no greetings, no welcom no thank you for stay wit uss, no good morning nothing what shows you as guest are welcome In my entire life I never had such a Hotel.
I liked the design of my room and the perfectly planned usage of spaces. the breakfast is delicious and the staff is very helpful and gentle. I also liked the location, about 300 mts of the Cologne cathedral.
Nice breakfast Bar area could be more user friendly
Location was V. Good the staff was realy nice Rooms are too small, the rate was very high
in a perfect location and the hotel was very good in every category no
good breakfast - no air-conditioner in the rooms, when it +30 outside and you can't open window because of the road with a busy traffic - it's terrible. -
The breakfast is ok The hotel is located next to a major thoroughfare (almost a freeway!) and I hardly slept as the sound of cars kept me awake. If you stay there, make sure that your room is not facing this major road.
Good location, close to Cathedral and train station Staff could have been a little friendlier
the breakfast room, staff and choice rooms with japanese standards, awful decoration (big portrait inside a small room), no apologies from the staff, rates are the same for a 7 square meter room or a 12sqm, noisy because of street and railway station
The hotel staff is helpful and the the location is very good (close to central railway station and Cathedral). Room is sligghtly conjested.
Central am Dom has the best location, it is close to main train station, tourist buses, and within walking distance of some great restaurants.and shops There was nothing I did not like about this hotel, My husband and I stayed here two years ago and we wikk most certainly stay again.
Location and breakfast were good. Traffic noise due to central location.
The location was great, as was the breakfast. The beds and sheets were very comfortable. The staff was efficient. We arrived at 4pm and our room was not made (though we were informed of this possibility by reception). The cleaning staff seemed quite stressed and were a little agressive in shooing us out of the room so they could clean it - we had just arrived and wanted to quickly freshen up before heading to the bar for our complimentary 'welcome' drink.
No heating at room
family class hotel co operative staff elevator was not working
with the exception of a cocroach in the breakfast table, everything int he hotel was very good 1- a cocroach in the breakfast table which they dealt with but still it was an indication of the cleanliness and second: 2- the bathroom needs to be better stocked with shampoo and soap as there is very little in the bathrooms
there was not hot water any day on me stay the price is too high, so next time I would try another hotel
the location very noisy hotel!!!
Location is excellent. Not enough dining spaces at breakfast.