Location, and freindly staff Lack of evening restaurant choice. We were required to leave the hotel if we wanted an evening meal other than the snack menu
The position of the hotel was excellent and the view from our terrace just lovely. The courtesy car to the town of Capri was good and frequent. The lady on the front desk was very informative and helpful. The room was quite small and certainly not up to 4 star standard. We tripped over our suitcase due to lack of space. The bathroom was basic and did not even provide shampoo unless we asked for it! However, our friends had the room next door which was much larger and even had a bath. The men on the front desk were more interested in watching the sport on the television than responding to quests. The breakfast was very basic.
Great view and setting, one of the most beautiful spots in Capri!! Beautiful balcony (deluxe room with seaview) Good breakfast, especially the cakes (torta caprese!) and the antipasti! Restaurant with fair prices. Very convenient and reliable shuttle bus service (all 10 minutes from Hotel to Capri Town and back). Marina Piccola beach is easily reachable some steps down from the hotel, there is a public beach and also private beach service you have to pay extra (no beach from the hotel). Mediocre service, especially at restaurant (some - not all! - employees are not overly friendly and not as motivated as would be expected in a 4* "Grand Hotel"); halfboard is offered at a restaurant in town for 22 eur, the food is ok but setting, atmosphere is again not 4* level but you need not take this option. Shuttle pick up form harbour (Marina Grande) to hotel was charged extra.
Location was great, fabulous terrace all to ourselves, and free shuttle bus was a superb service
staff is so nice and thoutful~~
The location, the views, the room and the staff were all incredible no
Nice location and good breakfast. Shuttle to and from the city center.
Romantic place with beutifull view, freindly staff, very convinient shuttle service with an experienced drivers The warning note do not tough food( apples and nuts ) which were on the table when you arrive in the hotel, because it was complementary only for the checking in people. Otherwise, if it were taken later on you will be charged.
This hotel is clean, affordable, and the staff is very friendly and accomodating...highly recommond it... no
The Views and size of the rooms were great. The shuttle sevice in and out of town was excellent! We tried to eat at the hotel restaurant twice and the first time we were turned away because a table of 12 had a private function and the second night no one served us so we had to find dinner elsewhere.
wonderful situation,good accomadation,great staff,. Shuttle bus service is the best I have come across Management not up to the job
Excellent hotel....beautiful view...extremely clean....nice extra touches..upscale fer sure.
We liked the localization of the hotel:50 meters from the beach and the harbour.We had a very nice room with a sea view.It was so pleasant!
Incredible place. The hotels manager,Dominick, went out of his way for our trip and accomodated us at the last minute! We will be back! Wifi internet access was not accessible from the room.
Hotel Staff could not have been better. Everyone there were very friendly and willing to accomadate any of our needs. Our room was clean and neat.
Good free breakfast. Location to the shuttles. The hotel was very close to the Port where the boat shuttles dropped you off, but also created a lot of noise. Many of the good restaurants were away from the hotel 20-30 euro cab each way! The room was small and aged. The a/c didn't work very well and it was hot all night. Seemed a over priced in compairison to other hotels in the area. I would suggest looking at Anacapri if you are considering the island.
The balcony and the seaview The hotel was located near the living harbour. The island Capri
Catching vis to capri, anna capri, a boat to the coast is a stones throw away. Hotel doesn't have the amenities of a 4-5 start hotel but still an absolute dream. Will return to Capri but will stay on top in The center next time Staff could have been friendlier. Certainly for the cost
Close to harbour. Sea view. Breakfast Well over prised for what you got. In my view not a 4 star. Needs modernisation
Friendliness of staff
The friendliness of the staff
The very pleasant and efficient staff. The beds were very hard, but I think this may be the standard in Italy as we encountered this elsewhere. I probably wouldn't have noticed except for a recent back injury.This is not a complaint, just an observation
The location can't be beat - it's right off the Grand Marina, beside the funicular entrance and some beach area. The free wifi worked well from the common areas (though not great in our guest room). Views from breakfast are great. The staff members are so helpful. They will help you plan your activities and make great recommendations! Yellow and blue decor were perfectly charming throughout. We were overall very pleased with our choice for the price and location. The room felt damp during the whole stay; I know it is island living, but it should be noted for those considering a stay. The pillows were the flattest of any during my stay at several hotels in Italy. And though not the hotel's fault, the seagulls who stalk and dive in to steal your breakfast were a menace.
The view across the Bay of Naples towards Mount Vesuvius and Capri town was amazing.
The staff was very helpful, easy to find, nice view. Easy to get to the beach.
Location with ocean views and very close to town centre/bus stop etc, Exceptionally helpful staff at the reception desk.
The staff was very helpful and friendly. The view from the window was beautiful.
Nice area/location. The breakfast buffet service was rather poor. We feel that the rooms were expensive for the size, especially overlooking an old building which seemed to be part of the hotel (where there were works) when I expected a garden view.There was also no complimentary baggage service to carry our luggage from the port to the hotel. So we had to pay €10 per bag for this service or carry our own luggage on the funiculaire and walk to the hotel from the Piazetta in the heat and with no escort.
the incredible view by my balcony!
The staff was very friendly and helpful. We loved the location and the beautiful room with a private balcony.
The breakfast on the veranda, the staff The price of the gin and tonic (18 Euro), the view from the room, the price charged to provide tickets for the ferry (100% mark-up)
staff, food and the location
loved the location, the special touches from staff, pool and staff, spa was great.
Location, service, luxurious amenities
The location away from the crowds, the views and the excellent staff made the trip great. The food was awful.
Superb location with Cost
The location is a breath taking...the staff more than great as they upgraded us to suit when then acknowledged that we are honeymooning... i would love to go back to the same hotel and stay at the same suit number 30...
hotel quality enhanced by the amazing environment.
Great views, lovely pools and service. Staff was ultimately polite and spoke very well and could understand poorly spoken Italian. Could hear the neighbor room. The price was a little high to be able to hear neighbors.
The Capri coastline was stunning. This hotel was very private. Great place to just relax away from the town of Capri.
The view and location were excellent. The pool on the premises was private and lovely, and the garden along the walkway was beautiful. The staff was very helpful and pleasant. I would rate this hotel as a 3 star but would definitely stay here again. The water did not drain well in the bath tub and sometimes the plumbing in the shower made strange noises. I think the drains need some drain cleaner to allow good drainage in the pipes.
The location was very nice close to everything and good pool arera.
location is good pool is terrible
good location and excellent view from room breakfast was very basic and not what I would expect for a hotel of this expense
Very friendly staff, decent breakfast, great location
In close prioximity to almost everything. The only affordable hotel for that upscale place. Clean and quiet. Stuff is helpful. After checking out you can leave your luggage in the hotel so you have more time to spend in the town. there was no bathtub enclosure, so when someone takes a shower the bathroom floor gets flooded.
it is a gorgeous settig on isle of capri what is not to like the bed was hard and i had a backache the next day., also i paid for a vista mare a sea view abd there was huge tree growing wild so no view at all. i asked about it and they said for abut $150 more i can more up, that was really uncalled for, i saved a long time to get that $400 to strt with I did not pay small amount,.
The hotel was in an excellent location close to the main square. The staff were very friendly
Great location great staff .. real nice hotel
The hotel is situated in a central place close to Capri Piazzetta, but in a very quite corner, in proximity Quisisana Hotel. The staff is very friendly: We booked a standard room but they give us a superior room with a magnificent view on Faraglioni at the same price. We go often to Capri for weekends but we've never stayed in this hotel before. It was a very nice surprise. None
The view was tremendous, unbeatable. Good location. The hotel is in need of renovation. The floors of the room and the terrace were not cleaned. The bed sheets were tatty. Breakfast was very average, at best, with essential ingredients missing. There was no information supplied about procedures to get to the hotel from the ferry. For travelers not familiar with the island of Capri it was a nightmare. The plumbing was very unsatisfactory, at times there was no water, and at other times the water was brown. The bathtub was usavoury.
Excellent customer service, friendly caring staff. Chauffer and car to town when needed up to 11am. Nothing seemed too much trouble. Spa was cold and sauna, however we didnt tell them we were going to use to so maybe need to give notice to spa staff. It didnt spoil our stay though. Spa area was immaculate.
beautiful room in relaxing surroundings.Pity about the sun going behind the mountain from 5pm.
The hotel staff was wonderful. The room size was amazing. Our view was outstanding. For a European hotel, the breakfast was awesome. The location was perfect and located within walking distance to the main town square. It was quiet (except for our screaming children whom the hotel staff graciously put up with). I would stay there again; it was a wonderful experience. The only thing that bothered me just a bit was the plumbing. The hotel and the staff have absolutely no control over that, which I understand, but the design of the toilette caused the bathroom to smell slightly. This would not detour me from staying there again, however if I could stay there without the smell, that would be preferable.
Had the smallest room there but the staff treated me like I had the largest suite. Friendly staff, very attentive and helpful. Room was always clean and personal items organized. The breakfast was very good every morning and staff helpful. Pool and bar was awesome. There is nothing I can think of I did not like.
window view is great the service in Hotel is not anough for 4**** Hotel at all
friendliness of the staff a little noisy, bathroom was a bit old compared to the rest of the room
Beautiful sea view. Staff not so friendly. Not really worth to the price.
Excellent location: very close to the city centre, but not on the main street. I had a room with a terrace and it was pretty comfortable. I also appreciated the view both from my room and from the terrace where breakfast was served. Do not go for single rooms - they are too small, no view.
The hotel staff was very accomodating and I appreciated the fact that they changed the towels and linen daily.
room was beautiful, comfortable and spacious with nice views of beach.
The breakfast selection was good. The staff was fairly friendly and helpful. The "ocean view" had a tree blocking half the view, and we were two floors down from the lobby, so there was a little neck straining in order to see the ocean. Also, we left our room to have breakfast by 10:00 am on the last day. I didn't think we had "officially" checked out yet, but when I went to ask for the key at 10:25, they wouldn't let me go back to use the bathroom, which I thought was a bit much, but overall no major complaints.
the food in the hotel restaurant is really fresh and delicious, they get their vegetables and fruits just from their huge garden on the hill. The view of Vesuve from the hotel is splendid. It is actually more restaurant than a hotel. It has about 150 seats restaurant, and just 8 hotel rooms. It locates on a half way of a hill, which is really difficult to find out for travellers, but all local people knows there.
The rooms were very clean. Staff very friendly. Amazing view of the water and hills from the breakfast room. The room had a beautiful terrace. I really enjoyed it.
the agreable stuff; the chief surprises at breakfast; the elegance of decoration; the taxi-service of the hotel a jaccuzi in the spa area; a small place -club dedicated for childrens
excellent services! orange Juice in the morning should be fresh squeezed!!
The room size and the bathroom
We stayed here for one night and we had very bad experinces with the staffs and services of this hotel. We thnik the staffs and services are the most improtant part for this kind of business. The cleanliness or comfort hotel can be found in many places but serviced-mind staffs is the real competitive advancetage for customers to consider We are Asian couple and we realize that there is discrimination for some europions so we did not expect much for any sevices in europe country but what we recieved in this hotel was worst that what we thought. We asked for a pot of hot water (1 call, 2 follow up by my husband by working down to a reception counter) and it took us nearly an hour to get it.
Extremely good service. Offered connection bookings and luggage transfers which we took advantage of. Lovely decor in both the lobby and rooms. Our favorite hotel on our 3 week vacation. No complaints whatsoever.
Room design and Hotel staff was excellent. Everybody is helpful.
Great hotel in excellent location. Very nice pool area. Lovely terrace/outside restaurant set in lemon orchard. Beautiful surroundings. no
Great location No hotel bar even though it is a 4 star hotel. A bit old. Small pool with very short opening hours and no proper bar beside.
Staff at the hotel were helpful and friendly Rooms could use an update
location - close to everything, breathtaking sea view from our terrase, welcoming atmosphere nothing
I really loved the hotel. the pool is perfect under the lemon trees... The breakfast was very good. The service was excellent. We had the best stay in Capri. It was our honeymoon and we will come back for sure!! The shower was a bit lousy... That's the only bad thing I could say about our stay at this hotel.
The position was quite good The breakfast was very poor. No fresh fruit was there in a season and a country where fresh fruit is abundant, only canned fruit was available for breakfast. The rooms where very basic and we had to change twice because the aircon was not working in 2 of them . Finally the swimming pool facilities where open to the public, therefore a bunch of children where always there, doing what children do, noise and play in the pool. Notb good for adult guests.
excellent room with view (upgraded) minimal breakfast compared to similar 4 star hotels in Italy. No free internet pc availabale in the hotel
Location and comfort Cleaning staff does not take care about the guests's time schedule , they clean when they have time - too early in the morning.It was acceptable as we have been there for a congress, but what about the holiday guests ?
The hotel is located perfectly in Capri. The staff were excellent and the breakfast was very good (coffee was excellent). The hotel was very comfortable and I would definitely recommend it to others
The hotel was in a beautiful setting and the service we received was excellent. The proprietor spoke English fluently and was very welcoming and helpful. The quality of the hotel and the breakfast was to a very high standard.
The Breakfast was excellent. The Cappuccino was the best I've ever had at a hotel. Location was very good. Room was nice and a good size. The pool looked quite nice but it was too cold to use. Giovanni was helpful and spoke good English. Other owner, Paulo(?), spoke excellent English and has two friendly Golden Retrievers. No
the man in charge of the hotel is nice, effective and full of humour. The small swimming pool has a great view over the sea. Breakfast are very good and served on a beautifull terrace. Hotel is a little outside of the busy streets in a nice little street - very quiet !
Superb location to enjoy the island. Very clean rooms and firendly staff.
The hotel was a pleasant surprise for it's decor and comfortable feeling. Distance from bus drop off.
Quiet and well located in proximity to the sites of Capri. Realy liked how quiet and low key the hotel was. TV could not get all the chanels that were avaiable in the lobby. Has to go to the lobby to watch - PPV did not work inthe room either.
The very pleasant setting and good service.
Perfect location, excelent pool area, friendly staff, great breakfast
the location was fantastic for silence and in capri nature.we really liked also simple, wide, clean and good taste of the room of hotel canasta .the owner was very friendly.thank you very much.
The ambiance, the hosts attitude, it was close to the main streets, good breakfast, room was comfortable for 2 adults and a child. It was clean, tidy. A lot of flowers, Silence! It was not easy to find it and we didn't check in advance how to get there from the Marine but we've got instructions by phone and everything went well!
Very friendly staff. Arranged so we could check-in and have our room already from 1100 hrs. Shuttle service is exellent. Fantastic seaview from our room no 23. Bread for the breakfast could be better.
The entire staff was very friendly and accommodating. The hotel shuttle was very convenient and the breakfast fantastic. They arranged our scooter rental as well, which was great. The location near the marina was convenient as well. Overall, a great experience.
Good location and fantastic view from hotel room. Hotel staff was just great!
The staff were second to none and really made the holiday enjoyable and trouble-free with excellent advice and a free shuttle. A lovely location and beautiful furnishings carefully restored. Our room had a huge balcony and a gorgeous view. There was a dearth of restaurant/bar facility and the breakfast was quite modest
The excellent customer sercive, very nice staff, luxurious room. Very excellent location. Cannot say anything. Everything was perfect.
I liked the services as well as the hotel athmosphere. I felt all the time like being in a big family.
A very small but friendly hotel. Its facilities are limited but this is more than compensated for by its stylish and attractive rooms and courteous and efficient staff.
Friendly stuff Old furniture
stuff,very elegant,clean,fantastic room,amenities,very good breakfast,service,politeness rates
Decor in room was lovely. Car shuttle service invaluable as hotel was away from Capri town. No restaurant. Breakfast had no hot dish (eg eggs)
Location close to Capri main square. Good middle-class amenities. 125€/double was OK for intermediate season. The promised "terraces or balconies with each room" did not exist (only a common terrace" and the "garden" was rather a sealed area on the ground floor. We could neither feel the style of the 50ies. Capri as an island is suffering from attempts to "upgrade", that are prevalent in faceless brand chain-stores and stiff prices in under-utilized Hotels, cafés and restaurants in the prime locations.
Excellent location close to Piazza. Hotel is spacious and peaceful Not a major problem, but the indoor breakfast area was a little cramped when it rains
Helpful staff, near the shops and restaurants, very very beautiful view, free wifi in the hall, lovely privet trace in the room , they send guy to take your luggage from the port also in the return, but u have to walk 10 minutes from taxi to the flora hotel, nice hotel I recommend it for my family and friends You have to walk along way to reach the beach but it is not big problem, I love the hotel
The hotel is in the perfect location near the heart of the Piazetta. The hotel was extremely clean and the staff is exceptional in their efforts to serve thier clients. The picture of the pool is a little deceptive. It is not nearly as big as the great picture featured on line, but still more than adequate when you already have the beach near by. The breakfast was substantial and can be served in room at no additional cost. Please strongly suggest that guests arrange for baggage/porter service to get their lugguage to the hotel w/o having to lug it up the Funiculare or bus and the cobble stone streets. Secondly, the pool closes too early at 6PM, day light in August was around 8PM.
The position is just wonderful, as is the pool terrace overlooking the Augusts gardens. Breakfast was just acceptable for such a hotel, just croissant (warm but a bit industrial) and bread and jam, all the rest was extra (and overpriced).The room was dirty, with hair on the floor and on the carpets, The shower was working, but the water pressure was too low (but only in the shower). Unfortunately, it seems too clsoely related with Hotel Quisisana (the bathroom aenities are all signed Quisi), without the galmour and the outsanding service.
We liked everything about this hotel. It was compact and you had the feeling that this would be like having your Villa on this island. Staff were great. We were also upgraded to a Junior Suite. No nothing.
Location and views from the suite were amazing. Staff was very helpful. Room was large. We ended up staying an additional night. Hairdryer was a challenge.
friendly hotel staff, perfect location breakfast was minimal
My husband liked the fact that it was so quiet. I did not think the room was as clean as it should have been. There were ants in the bathroom as well.
Nice hotel, with very friendly staff. We wanted a larger room, so we asked for a junior suite. As the hotel has two types of junior suites (larger room & two bedroom suites) make sure you get the one you need (we were assigned a two bedroom suite, but we were moved to a larger room suite when we asked for it. The Hotel shares a swimming pool with the neighbouring Hotel Syrene which is very nice.
Location Too expensive
The staff were brilliant. Friendly and helpfull they made our stay.
Excellent location, close enough to shopping and restaraunts while far enough away from hustle, bustle, and noise. Very helpful staff that provided excellent recommendations and services for our quick 2 day stay.
Beautiful garden. Smiling staff. Poor breakfast. But actually breakfast is always poor in 90 percent of the Italy Hotels.
The staff were very helpful with everything and there is a porter service for taking your bags to and from your hotel which was very useful.
I liked the location, in the center but quiet. The balcony and the view (although not from all the rooms) Too many steps and no elevator, was not mentioned in the hotel description.
Easy to get to. Central but very tranquil. Extremely helpful and courteous staff. Overall a charming hotel.
Helpfulness of staff Location at top of hill beyond the square Recommendations for tours and hikes