Hotéis em West End, Boston

Prós: The room was beautiful and clean. Lobby was stunning.

Contras: The room location was not ideal. We requested a quiet room location as we booked this room to be at an early for a medical appointment next door. Trash trucks and staff were emptying glass recycle bins as early as 5 a.m. directly outside our window. The restaurants located on the property had a very limited menu making dinner a bit of a challenge.

Prós: The property was fabulous! Location is great!

Prós: food and room

Contras: everything was absolutely fine

Prós: Fantastic hotel with interesting history which has been carefully retained during restoration

Prós: The Garden bar was lovely, I would only have liked it to open earlier. Perhaps 3pm opening instead of 5pm.

Contras: Nothing

Prós: All staff, from doorman/valet to waiter to check in staff, they were all equally attentive and top notch. In addition, the character of the lobby and the rooms... true to the theme of the entire hotel... was really sharp. Loved it.

Contras: No. We will be back.

Prós: Location

Contras: Parking fees

Prós: The concept is nice. The rooms was spacious and nice.

Contras: The bed was really hard

Prós: Best hotel in Boston! Specially for business or group of friends, the lobbie and social parties there are amazing.

Contras: .

Prós: the history of the Charles St. Jail renovation was sooo cool. We enjoyed the staff and dancing in the lobby and the fun posing in the jail cells. What a novel idea for restoration!

Prós: Very fashion. The club

Prós: Efficiency and pleasant accomodating employees

Contras: Pillows weren't firm enough

Prós: Super friendly accommodating staff. Comfortable, clean room

Prós: Location, quiet rooms, cleanliness and helpful staff

Contras: Charges on bill for guest facilities which weren’t mentioned on booking or at check in. These added $46 to our bill. We had 2 rooms and were only notified of the charges by an invoice being put under the door of one of the rooms. We then had to pay the charge for the second room despite not having been informed or billed for it.

Prós: The room was clean and comfortable

Contras: The mini fridge was not working

Prós: Proximity to centre. Staff worked hard to resolve problems and managed to help with some difficulties and were helpful and thoughtful.

Contras: Not a great area. Rooms are simply worn out. Mattresses too soft and knackered, gave me real back problems during my stay, pillows huge overstuffed and just awful for the neck. No cover on duvets, bed sheets Ill fitting. Air lock in the bathroom shower causes vibrating pipes. Electronic door lock unreliable, twice could not get into the room. Electric socket literally hanging off desk, USB chargers did not work Left elevator faulty, difficult to get buttons to light up your floor. All in all bad. I gather it’s been sold to a franchisee by Kimpton and they know the mattresses and pillows need replacement. It needs a total refurbishment.

Prós: Good location. Clean and comfortable .

Contras: Room 405 was noisy. Both from the street, late crowed from the venue nearby and early garbage trucks, and from the elevator. Definitely have earplugs with you...

Prós: Very comfortable and was in a great location.

Contras: The restaurant could be better.

Prós: Very close to North Station "T"... good restaurants, drugstore, coffee shops in area. LOVED AM Coffee & Happy Hour Wine! Staff were all helpful & fantastic! Great value relative to other available options when we booked

Contras: Only negative is that it's JUST slightly too far from North End to walk there for restaurants.... after walking around all day!

Prós: Comfy beds. Great location. Good coffee!

Prós: Great location. Central and also very close to airport. Very friendly staff

Prós: The room was very nice

Prós: Engaging, friendly staff. Clean room, good accommodations

Contras: The exercise facility is terrible: an embarrassment to the IHG brand. Sparse equipment (no bikes), no saniwipes, no water (Water dispenser, no cups), jump ropes (low ceilings, ropes can't be used). In basement, no windows. Just awful.

Prós: Location worked for what we needed, interior design was attractive.

Contras: Fees were not transparent, either upon booking or check-in. If we had realized we were being charged for every amenity, we would have actually used them. I feel as though the hotel doesn't want you to use them, just pay for them.

Prós: It was in a good location, friendly staff, and clean room.

Prós: Very clean, friendly staff, comfortable beds, great location not being on a main street.

Contras: The air conditioning could be a bit cooler.

Prós: The location was pretty good. The room was nice - bathroom was very small - but clean.

Contras: The staff was not overly friendly. The air in our room never "really" worked - it was barely cool in there. (Our thermostat said 60 degrees which meant it should have been too cold) The elevators were scary - lots of noises and very slow - but we never got stuck! The stay was expensive - but appropriate for Boston I'd say.

Prós: After booking.com screwed up the reservation (instead of reserving two beds as I was traveling with my father booking.com one reserved 1) the staff was able to fix the problem and upgrade our room

Prós: It was near a lot of things my boyfriend and I wanted to go to. Good bars around the area. The bed was comfortable. It was good enough if you plan on staying one night and not spending any time in the room but to sleep.

Contras: There was a portable AC thing in the room which was loud, the card keys constantly stopped deactivating and I got locked out at like 2 am getting ice so I had no shoes and the desk guy gave me a hard time for not having shoes on like I chose to be locked out. The room is small but nice enough. There was no view at all.

Prós: Room was nice. Bathroom was updated and very clean.

Contras: warm in room... problem with air conditioning.

Prós: The staff were obliging and courteous and the location for both transport and walking was perfect. The car parking was also perfect.

Contras: Nothing.

Prós: Close to TD Garden. Friendly staff. Clean room.

Contras: Location to get to the actual Hotel. Very hard to get to being one way street. Both ends of street were one way but opposite one ways. Valet parking very expensive but felt like you had no other option but to use the valet because there was no parking around.

Prós: The bed was comfortable

Contras: The size of the room, the view of a brick building out the window , one towel in the room, no complimentary tooth paste, no pool, the shower was confusing. Overall I found it to be to expensive for the experience.

Prós: The staff was excellent, and very accommodating. No request was too much for them. They even moved me to a quieter room. The location is fine, barely a block from the subway, but I think it's a bit of a stretch to call it Beacon Hill.

Contras: The heating vents could use an update. The fans are a bit noisy (it's an old retrofitted building). Rooms have a kitchen area with a sink and Keurig coffeemaker, and adding a microwave might be nice, but I imagine that could create other problems.

Prós: You can't beat this location for seeing a show. Plenty of restaurant options very close, and you can't get any closer to the T stop

Prós: AC was broken. Booked a double bed room got stuck with king room. With 4 adults. Rooms are small

Contras: Not clean