Service and amenities were top notch for 4 star hotel! The bed and pillows were down right awful. My wife and I tossed and turn the entire night.
Our room smelled funny and the price was high. To top it off there was no breakfast served so that makes this not a kid friendly place to stay.
Wish breakfast was included in the price. This is something most hotel guests expect these days, so we felt sorta sucker-punched when we were charged for breakfast. Service was good, but hotels pretty much need to include breakfast now in order to be competitive. Probably wouldn't stay at a Hilton again because I don't want to pay extra for breakfast.
We had great stay. Service was great. Quick hard line internet for my laptop. They had a couple small events going on but everything was smooth and under control. Great friendly service.
Lobby area was very nice and modern. Staff were very friendly and the facility was clean. Stayed on the 2nd floor Nd the entire floor smelled like it was an old smoking floor. We had a non-smoking room but it also smelled like it was an old smoking room. In addition, the bed was lumpy.
Nice and clean
At least I had a roof over my head. Was not advised of renovations being done throughout. My room was surrounded by workers that enjoyed starting at 7am by banging on everything. Sleep was also disturbed during the evenings. Complained 4 times. Never asked for money back etc...but reconsidering.
Room and service were excellent. Room had obviously just been remodeled
the proximenty to business and highway hotel was dirty and seemed to not be kept up..... Saw several things that just did not reflect pride of ownership...
The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
Great customer service elegant rooms awesome price
I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
The room was absolutely amazing! It was HUGE! The bed was beyond comfortable! The entire staff was very friendly and helpful, they really seemed to take pleasure in helping me with any questions I had. Oh...and the breakfasts! Quite possibly the best breakfast I've had at a hotel, huge variety, and items vary from day to day. I wouldn't think of staying anywhere else when in Texas.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
The bed. Slept like a koala. There was also a really comfortable chair. The shower was hot, great feel to it. Also, the breakfast. Goodness me, the breakfast. The lack of a mini fridge. I like to chill my drinks over night. Strange pictures of men in the room. My sister covered one up because she felt it was looking at her. The hot tub wasn't working.
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
I loved the proximity to all the great shops restaurants, and bars!! Nothing
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
I'd recommend this to anyone
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
Very cool area I loved it all
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
Very clean! Very nice! The food prices were a bit high but very convenient.
Well priced Gym & Pool but no hot tub/ spa/ or sauna
Rooms very clean and one of the quietest stays in a very long time. You can hear a pin drop! Needs a continental breakfast. All the best hotels have this now.
I liked the friendly staff,how they made u feel welcome they asked is everything ok.I liked that it had its on bistro on the inside to get food and drinks.I liked the inside when u come in it felt warm and inviting.I would enjoy coming back to this hotel!!The room was clean!! The bistro didn't have enough food they had on the menu and the outside needed to be updated.
facilities were great housekeeping should have been more available. They only came once in the morning and never again so wasnt able to get room clean for the rest of the weekend.
Very good price for a well-maintained, older hotel. Hotel is very clean. We enjoyed our stay.
Staff is always friendly and helpful. The bed in our room closely resembled concrete.
Location, ease of use, staff attitude Shabby rooms, not worth the money, old amenities - outdated, floresent lights in bathroom - really ugly, harsh and attracted bugs, bugs in room, smelly, halls and common areas old and dull and depressing, noisy, services (food, coffee) not available past 9:30AM, (coffee was out and no one knew how to get it started - where is your self serve?!? - too many others to add here - go visit your neighbor - Aloft and see how it needs to be done now - I am a long time Marriott customer and member - love the Courtyard line but some of your properties and offerings are getting very old and outdated - this one in particular.
great room, great facility, no breakfast no breakfast
A great place to stay for the price.
Actual HOT Breakfast included. Friendly staff and comfortable room. Minutes (2 or less) from DART Park and ride which gets you anywhere downtown with none of the headache of fighting traffic. nothing
Attractive decor. Staff was very pleasant. Pillows were very lumpy and bath towels to small.
Good location, dependable internet, and nice gym facility
location My room smelled. Badly. Even when I burned a candle for several hours.
This guest did not leave comments about this hotel.
I was beyond surprised and impressed with the Magnuson. It was super clean, the staff was friendly, the breakfast was great, and the room was beautiful. Very well maintained property- and even had a hot tub/pool and gym. I'd definitely stay again.
Location to DART rail.
The overall checkin and checkout processes are smooth The room smells bad
I like how the room was decorated as well as the hotel. The front desk lady was very nice she spoke as I walked in. This will bey getaway from now on. The room smelled funny as well as the towels weren't white. My personal opinion would be to use beach for the towels. Also the toliet wasn't sparky clean. After some bleach and air fresher it was prefect.
Very helpful, professional staff. Location was great. Convenient to EVERYTHING that we had planned. Clean, comfortable room. VERY prompt response and remedy to a very small problem that we had. Would stay again definitely. Not a thing.
This is one of my favorite hotels in the Plano area. Priced right. Nice amenities. Friendly staff. Good location. Wish the pool was open later.
really nice hotel. Suites are setup nice. Beds are good. liked the kitchenette. overall give it a 4 out of 5. there was trash behind the bathroom door on the floor when we got there and the sheets on the hideabed weren't clean.
clean updated good shower everything included no extra cost for breakfast or parking
the contential breakfast 3:00 check in
Kitchenette was great, complete with fridge! Even dishes and all you would need if staying longer! Breakfast was ok, the eggs are not the greatest but it was nice that they had waffles! The only thing I didn't like was the bed, it was super hard and uncomfortable. Everything else was great!
The hotel is brand new! Very clean room and common areas and breakfast was good. Staff is very friendly and helpful. We were able to check in early w/out a problem. Nope!
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New Construction in the area
The staff was so kind and the room was clean and nice. 0 perfect location for ikea shopping.
The clerk and the breakfast. Nothing.
It was new (less than a year old). Location was easy to get in and out of. Good hot breakfast. Very clean. Staff was friendly and helpful. Was given a room with one queen bed and pull out sofa. Was expected 2 queen beds for family of 4. Not enough seating at breakfast. No hot tub. GPS had trouble locating due to it actually being in Plano and not Frisco. About a mile off.
This guest did not leave comments about this hotel.
their staff was really nice! Great amenities the breakfast was great free internet, free parking, free washateria!!
This hotel was amazing. The location was perfect for the convention center at Embassy Suites. It was quiet and perfect and clean. Breakfast is at 730 but the Hotel Employee found out there would be early risers for an event and made sure the food was hot
Loved the room No
The staff was very friendly. The address is listed as Frisco but this will take you to the wrong spot if you put it in your GPS. Make sure you put Plano as the City.