Aluguel de carros - Pittsburgh

Contras: the price seemed to change when i was picking up the vehicle.was a lot more than planned

Never got a confirmation

Prós: Never got an email from Alamo so I did not rent there

Contras: Never got a confirmation of the rental

Alamo was a NO-SHOW

Prós: Hated it all!!!

Contras: Daughters arrived on time for prepaid rental pickup at 1am as scheduled, the morning of their step-bro's wedding. Alamo was closed. Girls were stranded, competitor co informed the girls that Alamo strands customers at PIT almost every night!!! They couldn't get a car, so I had to drive from 2am to 5am to get them, return to wedding hotel, get about 4 hrs sleep, then head to the venue to prep for the wedding. I risked our lives driving so long & so late after a killer day doing all the last-minute arrangements for the wedding. Alamo's response to my complaint has been ....2 measly days free rental!!!?? Are you kidding me? No explanation! No apology! No assurance that it won't happen to me or anyone else again. No, just throw a pittance at him to shut him up. So disappointing! I had always had a good experience w/Alamo in the past. They really let me down BIG TIME at a critical time! If coming to PIT, DONT COUNT ON ALAMO!!!

Screwed me over

Prós: Nothing

Contras: The fact I had a reservation and then was told they were "overbooked" and didn't have any cars after flying 3000 and landing at the airport. It's horrendous customer service and a ridiculous inconvenience because of poor management. Remarkably poor business practices.

All good until drop off

Prós: Pickup was easy and smooth.

Contras: Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.

Poor customer service.

Contras: I requested an SUV a week in advance because I needed the space inside the vehicle to transport two bicycles. When I arrived to pick up the vehicle, the girl at the desk told me she didn't have an SUV, that I could have a sedan. There was no attempt to call me in advance to inform me of the situation, and she had an "it's somebody else's fault attitude. There was an SUV available at a location closer to my home, and had I received a call, I could have gone there. I don't think I'll be renting from Avis again any time soon.

Pick up took too long/dirty interior

Contras: Computer problem made the pick up time unusually long. Interior of car was dirty.

Would like to dispute additional charge

Prós: The van

Contras: The extra $$$ I was charged upon return. Not one single mention about the vehicle's operation. Return and extra $$$ were NEVER explained to me.

Terrible service - I ended up canceling as a result

Prós: Nothing

Contras: Terrible customer service at registration desk. My reserved car wasn't ready and they were not straightforward about how long it would take for it to be washed/cleaned and ready. They also weren't the least apologetic. Will never rent again with budget

Cleanliness

Prós: Fast pickup

Contras: Old vehicle and the interior "strong smoking smell" and cigarrets burning spots.

Prós: Car was ready when I needed to pick-up and drop off was effortless.

Contras: The car smelled like cigarettes when I picked it up and had cigarette burns on the seat between the legs on the driver's side. Every time I turned the AC on the smell of stale cigarettes would re-circulate.

Left my family, including our four autistic children, stranded.

Contras: I requested a minivan, specifically because I knew it was the only type of car that would work for my family and all of our bags. I got through the whole heck in process without being told that they didn't actually have a minivan. The budget employee handed me the keys and told me it was a Kia Sorrento. I asked if that was a minivan and she responded that it was a "7-passenger vehicle." I asked again, and again, she refused to directly answer the question. I told her I couldn't take anything other than the minivan we reserved, due to my kids' needs and the number of bags we had. She had no interest in helping us. So there we were, with our four young children with autism, stranded at the airport after a difficult red-eye fight, left to figure out a solution on our own, with kids melting down and everything. It was bad enough that they didn't have the minivan I reserved, but the unhelpful employee made a bad situation worse. I will never rent a car from Budget again.

Misleading on Site Pick up

Contras: I typed in Pittsburgh Airport for my pick up/drop off location assuming it would be at the airport. When I went to the counter, I was told it was an offsite location 15 miles away...

Horrible customer service

Prós: Not applicable

Contras: The employees did not properly document my rental. See below.

Contras: Gas cap door would not open when the release was pulled, so I was delayed during the return process. Two people at the return station had to force open the gas cap door and then I had to take additional time to go fill the tank.

Smelled of Cigarette Smoke

Prós: Cheap price and nice car.

Contras: The car smelled terribly of cigarette smoke.

price was good but the car did not fit 3 adults.in

Prós: price was a good value

Contras: the car's description stated 5 people and two pieces of luggage, we could not fit our two pieces luggage in the back and the only way to fit 5 people was if you had 3 small children. I want to my mother funeral and had a hard time fitting 3 people. My dad's walker could not fit in the storage area in back of the car. I will never rent this type of car again.

Prós: Online search, easy to book

Contras: Not very informative, got to rental pickup and was hiy with $81 underage charge which was unexpected. And the company didn't know I ordered insurance. It was just not pleasant after coming in on a late flight that had been delayed. I just felt like there was a lack of communication. Not ideal for a honeymoon trip.

Poor - full size car

Prós: Car was dirty. Adhesive on all 4 exterior doors. I think there was something wrong with one of the tires (copious road noise). The rental agreement said Chrysler 200 or comparable. The Kia absolutely did NOT compare.

Contras: Nobody available to return the cars. When I arrived about 40 cars ahead of me were piled up and nobody was available to process the returns.

Bait and switch

Prós: I'll never know. Up front price offered on Kayak was great, but they didn't deliver on it.

Contras: My flight was delayed by several hours and I called to inform them I needed to move the time to match my arrival. They were "happy" to delay my reservation, then they doubled the rate from what was agreed on Kayak. Unbelievable! Never again. I cancelled and got a car from Hertz instead.

One way too EXPENSIVE and credit card required

Contras: When I tried to pick up my car at PIT to drive one way 3 hours to a small town, I was denied the car without a credit card. This information may be I'm the fine print of the online reservation but it was not clear to me until I was denied the rental car. I had a debit card and cash but that was unacceptable for a one way rental. I was stuck at the airport with no way to get to my final destination until I found my credit card in my luggage. Luckily, I found it or what would I have done? Also, the $75 drop off fee is unreasonable for a one day overpriced rental. It cost $200 to rent a car for one day and I feel like I was overcharged. Next time, I will fly to a smaller airport and pay as much, if not less than the car rental. Unless the drop off fee is waived or dramatically reduced.

Double check the details

Contras: I requested to pick up the vehicle at the PIT airport (as that was where we flew into). The person at the desk could not find the reservation, since the pickup location was somewhere downtown Pittsburg (NOT at the airport). Instead of the 10 day rental price I was quoted, the price to get the vehicle at the airport was twice as much. How can I request a PIT airport pickup, and get a downtown pickup location? Yes, the reservation identified the pickup location address, and I did not double check the address. The person at the counter (at PIT airport) said she has seen this problem occur a number of times.....I am not alone. Bait and switch? Not using Kayak again!!!

Rent here if you must

Contras: Car was old and rattled. Selection was nonexistent. Pretty underwhelming experience all around.

Contras: Pitt is the only airport I've been to where Hertz gold still required going to the counter and waiting in line to pick up your car. Also, there is no gas station on the airport exit before the rental car turn in, and once you turn in, they will not let you leave to refuel the car, insisting you pay their absurd markup on fuel charges. Overall, the worst rental car experience I've ever had, would strongly advise against Pittsburgh in general or this Hertz location.

Booked at the wrong location and no one could help me

Contras: Apparently when I booked, it was for a downtown Hertz location, instead of the airport location. The airport location couldn't help me at all. So I went over to Budget and they got me a car and on my way.

Contras: If you reserve a car their should be one available

Poor customer service.

Prós: Car was fine

Contras: At checkin woman really pushed to upswell everything. Then when I didn't buy any extras became bitchy.

Contras: I reserved car at airport upon my arrival they informed me they didn't have my reservation. Then suddenly found it and told me it was waiting for me at another location 20 miles away. When I asked if they could honor the reservation since it was hertz to hertz the answer was no they refused to even call the other location to transfer the rental to where I was and rented me a car without honoring the online pricing I had received. Now I am being charged for two rentals without any assistance from hertz to refund the first charge! Worst experience ever.

Grossly under staffed.

Prós: The car was very good.

Contras: The pick up was very poor. The airport pick up station was un manned due to only two workers showing up for work. The directions to where to go to rent the car was confusing and a long line stood waiting for someone to direct them.

Terrible

Contras: They did not have a car for me to rent. I had to rent a car somewhere else at triple the cost.

I needed some Windex!

Prós: The gentleman who assisted me at drop off was very professional! However, picking the car up was not so great-- very long line and a very hassled employee!

Contras: The interior car windows were very dirty!