Aluguel de carros - Houston

Confusing process, customer service was not great.

Prós: The car was clean and very nice.

Contras: Confusing process, with no help from employees. There should have been explanation on the pick up and drop off process.

Will not use Advantage again

Prós: Good looking vehicle.

Contras: Air conditioning went out and was spewing freon fumes in the vehicle. I was in Texas in 100 degree heat. When I share this with the customer service person on the phone, she was very cavalier -- didn't even offer an apology or attempt to make it right.

Beaten up car

Contras: The car had so much damage. I noted everything I saw when I left but found even more over the rental period. Bent rim, cracked front and rear bumper, bolt in the fender and scratches all over. The air pressure light came on inmediately.

Reservation got canceled

Prós: Nothing

Contras: Everything. A terrible customer service. Because the flight got delayed, they canceled the reservation. Basically they sold a previously reserved car to someone who was willing to pay a few extra dollars.

Contras: They said the pickup counter was in the terminal, however it's actually at an offsite location with all the other rental car places.

Prós: front desk people are friendly, probably to make up for the poor hardware they are running

Contras: it smells in the hallway and in the elevator free Internet access is a joke, it never worked. they gave you a number to call in case it doesn't work, but you basically have to rely on your cellphone's hotspot

Contras: I ended up paying 100 dollars instead of 34

No car

Contras: Reserved the car in Houston before Hurricane Harvey. In the days leading to my trip (after the hurricane) I confirmed twice. The first time I called Alamo and was assured I had a car despite the hurricane. Two days before the trip I talked to Alamo in Houston (at the airport) and again was assured I had a car. The day before my trip I received an email that there were no cars. I realize there was a hurricane, which is why I called to confirm. I am more disappointed with the communication and customer service than with the fact there was no car available.

Contras: Car had strong cigarette smell and was not clean, garbage inside, had to spend time cleaning it.

Drop-off -- no one there

Prós: lots of signs telling me where to find the return area.

Contras: No one was in the drop-off lanes to guide me into the line -- no one met me to check me out -- i had to walk across the garage to find one checkin agent, while others (3-4) with their red vests on where sitting in a van in the middle of the garage, relaxing.

Sold out but didn't let me know

Contras: Although I received a confirmation e-mail and called Avis to confirm my booking, I was unable to pick up a car when I arrived at Avis, the service representative said: "I would have called you to tell you your reservation was canceled, but my phone is not working". Horrible costumer service. Avis offered no assistance to find another rental car.

Did not have a car for us even with reservation

Contras: They did not have a car for us, even though we have a reservation. Somehow, I guess, my overbooked, even though there were still a couple dozen cars sitting on the lot. It took us about an hour of calling around and paying Uber to drive us to another location before we were able to find a car, and instead of good customer service where they worked on helping us, it was all on us.

Did not get the type of car I booked

Prós: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.

Contras: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip. The desk agent rushed me out and did not offer me any option to request a larger vehicle. When I went to pick up the car I nearly got run over by an employee who then apologized and asked if I needed help. I said yes and she directed me to a man in a white shirt. He was on the phone and would not give me the time of day, so I gave up and took the Nissan Altima. The music was turned ALL the way up in the car. Ugh. Upon leaving the rental center, I mentioned to the gate agent that I did not feel like I got the car I paid for and she said the Nissan Altima was not a FULL SIZE car. But at that point it was too late to do anything about it. It was a very disappointing experience.

Contras: I reserved an SUV car and when they didn't have any when I arrived, I had to argue with the lady to just give me a smaller car as I was not comfortable in a pick-up truck. She kept telling me it would cost more money to a regular sedan vehicle. I was adamant that I was uncomfortable in an SUV and eventually she gave me a sedan that had an oil change light on. When I walked to get the car, there were several SUV vehicles in the lot. I was quite disappointed with this experience.

Prós: Quick check in, car was a bit dirty. Not up to Budget standards. Friendly employees.

Contras: The bill I received for this car was ridiculous. I prepaid for a tank of gas and then they charged me for not filling it back up. I dropped it off at 7am in the key drop box and then they charged me for an extra day because they said I didn't turn it in until 6:33pm. What a joke. Don't have a key drop box if you aren't going to trust people and check it more than once a day. Choose someone else other than Avis/Budget for your rental in Asheville. It is NOT worth the headache.

Return was poorly managed- inconsiderate agents

Contras: Return was atrocious - considering we had hurricane in Houston Budget return location was closed/no answer for days - hence I was unable to return the car on the day scheduled - I was asked to go to the site and see if they have drop off or maybe phone lines are not working. I kept burning the fuel and my time. When I retuned after they opened at a different location then I was charge fuel, which in itself was not what i was told by Budget main service nos. It was at a rate of almost $9 per gallon..which is price gouging and outrageous behavior by a company which should be more considerate of people in Houston area which suffered a lot during the hurricane. This was simply worse than poor customer service.

Picking up and dropping off was a headache

Prós: I liked the actual vehicle.

Contras: Picking up took forever then the guy kept trying to up sell me. I was renting a vehicle for one day, I had reserved a Chevy Tahoe he tried to give me a Mercedes Benz for $150 more. Unfortunately he said they didn't have a vehicle in the class I asked for. So he gave me a Surburban and it ended up being $240. Upon dropping the vehicle off the next day all the drop off entrances were blocked off, no one was at the booths and no one was visible at all. Sonindrove around the outside of the lot a few times and finally I saw someone and he let me in and said that the person who was working the entrance was sitting in a vehicle near the entrance and should have helped me. When I checked the vehicle back in they charged me another $43 of insurance because I had the vehicle for an extra hour. I told the man what happened and he said he couldn't do anything about it. I drove back in the middle of the storm to check this truck in at 12pm. I arrived at 12:15p and the truck was checked in at 12:40. Smh I love Houston but not enough to pay $300 for a one day rental that wasn't even the class I asked for.

Frustrating

Prós: I didn't have any experience to like.

Contras: I was allowed to book a rental without proper information on whether debit were allowed or not. I got to the car rental office, all prepped to go, only to be told that I couldn't pay with either debit card or cash. You could have just included that at the booking site so I won't have had to make the trip to your offices only to be turned down and to make another frustrating trip back to find any viable transportation to my planned destination before it was too late.

Requested vehicle fail

Prós: Easy enougj to book

Contras: Promised a 4x4. Confirmed 1 week out, and the day before pickup. No 4x4 'availabe' even though I booked 6 months out

Contras: Two things bothered me. The lady at the rental counter insisted that all Houston tollways require EZTag (or one of those automatic toll tags), and even though I said that there should be ways to give cash or changes made, she said that that was not possible. I'm not from Houston, but go there maybe once every six months, and I was still surprised. But sure enough, all toll booths on Beltway did have humans there for changes made. The other thing is that she sort of insisted that I buy a full tank of gas from them beforehand. I was returning the car to Austin, and it was only about 180 miles, so with a compact Ford Fiesta it should only take about 6 gallons, but she kept on saying I would use up the full tank in the trip. I declined and sure enough I had used only about 5 gallons. They try to sell these things to unsuspecting customers - quite annoying.

Bad Drop Experience

Prós: Pickup was excellent the attend help me out very much and was very kind.

Contras: No one was at the drop off spot in the garage to meet you. No instructions posted or stated on what to do. I had to got to check-in and wait in line. Not sure if I will ever use Dollar or Thrifty again.

Scammed

Contras: The price I was quoted was NOT the price I paid. The price I paid was twice as much as the quoted price. I was also given a compact rental, but at pick up only compacts were available. I will not be renting from kayak again.

Not open when I arrived at the airport, no airport shuttle available.

Contras: When I arrived, I went out to the area where there was vans taking customers to the different rental car companies - there was Hertz, Budget, Enterprise, etc. with regular vans coming and going to take customers from the airport to the areas where the cars were to be rented. I waited for an half an hour for a Dollar rent a car Van to pick me up, then I quizzed several drivers of the different rental car van companies and found out that Dollar had closed early.

Contras: They charge me 140$ extra of the amount that you sent me ... Bad experience

Prós: Plane delayed, and was let out there without a car!!!! They suck

Contras: That they didn't inform me that after100 I wouldn't be able to rent a car from them!!!!!

Stolen Item

Contras: I left an item in the glove box and within 5 minutes of returning the car, no one would answer my call, I did a lost and found claim and of course my high end expensive item has not been found.

Check in and out problems

Prós: Enterprise had record keeping issues with the car we rented on check-out and check-in

Ok

Prós: Friendly staff

Contras: Drop off is very far from airport. Old car and run down.

Liars and thieves

Prós: They upgraded my car for "no charge."

Contras: Well, two employees lied to me about the final price, customer service hung up on me after not resolving the issue, and they OVERCHARGED ME 700 DOLLARS. Dont ever, EVER use EZ Advantage, folks.

Will not use again

Contras: They have no counter or signs at the airport, so it took us quite a while to find out where to go to pick up the car. When we got the car smelled heavily of smoke.

Business Trip

Prós: Upload correct pictures of the car so customers are not surprised with lower than what the expect.

Call call call

Prós: Yeah sure the guy was friendly.

Contras: But be smart. This site says a low rate but once you get there, boom!, they wanted more money because I lived near the area. Which was an additional 300. Oh and your credit has to be good. I'm just renting a car not buying it. You already took 50 dollars from me for the insurance, why do you need my credit. All I wanted to do was go back up north for my grandmother's funeral. That's all. But no, this place wanted 467 from me. If you're not local then it may be different for you. Otherwise, good luck.

Not so EZ rent-a-car

Prós: The Versa is a great little car.

Contras: The super mean lady that worked the counter.