Aluguel de carros - Dallas

You get what you pay for / check fine print on unlimited mikes

Prós: Price was good for the rental

Contras: Advantage drop off and pick up is like going to a fenced in used car dealership. Check fine print on contract even if you book on kayak - unlimited miles is not true because of the fine print. Felt like it was shady! Also pick up of the car was not good. Left tires on vehicle were low and I had to stop at a gas station and air up. Bad smell in car when I first got it.

Will not use Advantage again

Prós: Nothing

Contras: Air conditioning went out and was spewing freon fumes in the vehicle. I was in Texas in 100 degree heat. When I share this with the customer service person on the phone, she was very cavalier -- didn't even offer an apology or attempt to make it right. The drop off location at Dallas Lovefield was very hard to find.

Prós: It was the least expensive option of all companies.

Contras: The car felt like it was "floating" and I felt anxious about driving but had to keep going as I had to be to my destination. Perhaps it needed to be aligned but it should have been in good working order. The building was not well marked. I had a tough time figuring out where to go, even with my GPS.

Dirty, beat up car with sticky goo on driver seat

Prós: Shuttle interval to airport

Contras: Check-in took too long, about an, hour. Employee knew very little. Airconditioning in building was broken and was insanely hot. Everyone had to stand to keep their place in line.

They changed the rules for local renters

Prós: The attendant was VERY nice

Contras: The line was SUPER LONG with only one attendant. When it was my turn I discoverd unlimited mileage was no longer an option

Prós: The car was clean, but not well kept. Had some definite mechanical problems.

Contras: Took forever to get registered. Over an hour and a half, and I was sixth in line. Unfriendly staff who wanted to be there less than me. I will pay more for a reliable company. Lesson learned

Car needed vacuumed inside; additional fees upon renting.

Prós: I liked the ease of the process. Obtaining and returning the car was no hassle.

Contras: Car was a little gross inside. Price (which was admittedly extremely good) quoted online didn't end up being anywhere close to what I actually paid. Final amount was almost double what I expected.

A rather dishonest experience

Prós: I was not kept on hold for much longer than I expected.

Contras: TLDR: I am pretty sure I was lied to by the corporate office about car availability because of rental rates. I was travelling to a city that has two airports. My flight was to Airport A. My return flight was to Airport A. My rental drop off was at Airport A. But for some reason they scheduled my rental to be picked up at Airport B. I called and asked if this could be changed, since I didn't want to Uber half an hour across town in the middle of the night to get a rental car, only to drive it for another half hour to get to my hotel. The representative told me that no cars were available, but that I should check when I arrived in case any were returned. When I arrived, I went to the counter and saw a large "Cars Available" sign. Excellent! I am now delighted that I will not have to make the aforementioned drives. I approached the desk and explained my situation to the friendly representative. He checked car availability and told me that it would be $X, which was about $100 more than my rental agreement. I explained this, and the friendly representative explained to me that picking up a car at this airport costs $100 more than picking one up at Airport B. Alamo could have told me this when I called in the first place. I could have decided at that point if I wanted to pay the extra $100, if I wanted to make the aforementioned drives across town and back, or if I wanted to cancel my rental and go with another provider. Instead, I had to make a judgement call late at night after flying half way across the US. So not only does it appear that I was intentionally misinformed because of the rate difference, but it appears that the plan was to charge me for the privilege of transporting Alamo's car from Airport B to Airport A, since the drop off point was where I needed it to be. If you are still reading this and want to know, I ended up walking across the aisle and renting from Payless.

Hurricane Irma Car Rental

Prós: They were gracious enough to let me extend an extra day twice. Uncertainty regarding when I could actually drive through the State of Florida after Hurricane Irma was profound. I extended an extra day then had to call back the next day and do it again. They allowed me to do that which took a great deal of stress off an already very stressful situation. After dropping the car off at a deserted rental car location due to no power and aftermath of Hurricane Irma, I realized hours later I forgot my laptop which I had wedged between the front passenger seat and console. I called immediately to report it to Alamo. Whoever the lady was that took the call was very warm and compassionate.

Contras: I was up-charged a HUGE amount to extend that last day. I don't recall the exact amount but it was well over $100 dollars more for the last day. It could be because it was a Saturday but it was just one more hit after being hit by a major Hurricane that added a huge amount of sadness considering the odds of Alamo renting out that car the next day were zero due to no electricity at the rental location and the location being closed. The car smelled like smoke. Yuck. The rental agents (3 of them) at the pick up location were amazingly rude. All three of them ganged up on me when I presented a debit card instead of a credit card. I was unaware you could not use a debit card on a one way rental. There was enough money in that account to buy a new car of the same make and model so I did not understand the reason for the hostility. I specifically didn't like how they were hostile and then kind of laughed at me when I tried to pay with cash. I was very nervous about the Hurricane and was obiviously pre-occupied with how I was going to get home safely. They were almost disappointed when I presented a credit card so I could check out. I don't get emotional very much anymore but that experience was humiliating and repulsive. I found it equally unprofessional when I was called 3 days after I dropped off the car to see if I had in fact dropped it off. The car had not been check in yet. It was my responsiblity to drop off the car which I did a day early. No thank you's just where did you drop it off, are you sure you dropped it off...what? If Alamo was my rental car company, I would've had an employee go over and see what keys were in the drop off box and check the parking lot. I wouldn't have made calls to customers especially after a major hurricane and bothered them.

Pricing Bait and Switch

Prós: The ease of booking online

Contras: The fact that though I paid in advance, at a certain rate, Alamo attempted to charge me a higher rate when I arrived to pick up my rental car. They did nothing to remedy the problem, so I cancelled my booking, only to find they still charged my credit card, after I had already rented another car from Budget.

Disappointed

Contras: Having to pay $160 for late return even though I called several times trying to arrange for late return due to traffic delays. Also time difference between Dallas and Greensboro. I spent 4 calls trying to get cost waived or at least reduced to no avail. Tried to reach Greensboro airport but kept getting people in other places. This is my first and last rental from Alamo. Thank you. (and I will let my friends and enemies know)! Paid $320 for one day!

Experience was good until I got the receipt

Prós: Picking up the van was pretty easy. The car was great for what we needed.

Contras: When I got the receipt, they charged $250 for some pet hair in the vehicle. I called customer service and they said pets were allowed in the vehicle but pet hair was not in the normal wear and tear and refused to remove the fee.

Prós: I appreciated the ease of online scheduling.

Contras: I did not like the lack of flexibility using this service caused me; I would have been better off to go the rental car agency itself as the incurred cost, for LESS time was the same.

Contras: cost was exorbitant

The worst.

Prós: Avis and budget have a glitch in their system that creates an invalid report on your driver's license. So I was unable to rent from them and they were not willing to call to fix the situation. I was able to rent with zero problems from another car rental company. This is the second and last time I will try to run from them.

Prós: Pickup took 45 minutes. Not good. Can't plan effectively if the counter is so slow.

Could have been better experience

Prós: Car was clean

Contras: First time customer does not get any discount . Only one person working and lots of rush so query not addressed properly Car accelerator did not work fine

Awful

Prós: Price was pretty good.

Contras: We waited in line to secure our rental for one hour and 15 minutes. There were 3-4 reps working to get well over 100 people to their vehicles in the time we were there. When we returned the vehicle, the girls were unfriendly. Pathetic. And the signs at DFW, don't identify Budget for returns.

Contras: They doubled the price on us when we booked for the wrong airport and arrived at 1am. They were one of only two car rental places open. I cancelled the reservation and went with Hertz the next morning for $150 less than what Budget tried to gouge us for.

Contras: The rental location did not honor my booking

Hidden Fees & Poor Service

Contras: It was impossible to understand the clerk who checked us out when we first arrived. He was quiet, talked fast and we kept asking him to repeat himself. What we did understand was that the final cost was over $100 more than what we were quoted. When I asked why, he replied that the quote didn't include ... something that I couldn't understand what he said. At that point we had already waited almost a half hour at the airport for our shuttle to pick us up, so we just wanted out car and to get out of there. Very frustrating experience.

Prós: The people working there were nice to us.

Contras: The car given to us had just been brought back by someone who smoked a lot in the car! The cleaner had sprayed the car so when we took off from rental office it just smelled off. But, by the time we made it to hotel the stink was profound! I called to complain and ask about another car and was told it was a busy weekend and no car was available. We did not use the car much. Just could not stand the smell. We took Uber where we had to go!

Prós: Nothing at all.

Contras: Price was changed and I will fight for a refund. The office was unprofessional and tried to pressure upgrades. The car they offered was damaged and it was the only wild card vehicle on the lot. The price did not reflect what I was billed on your website.

Could not get the rental

Contras: Try wouldn't rent to me after I already booked the truck a week in advance and was standing there at the counter. Said I couldn't rent with a visa debit only credit card . My credit card was declined for the outrageous $350 hold for deposits. I had to walk to enterprise at the love field air port to get a rental .

Contras: They were trying to charge me 300 because of a smell that the car already had when it was picked up. But thank goodness it was waived after all. Not sure what I would have done if they ddidint

Prós: Nothing

Contras: I couldn't rent one because I wasn't informed of the 350.00 hold on a credit card. I did not have these funds. I took a taxi to a local mcdonalds and waited two hours for my husband to come pick our four children and myself up. That taxi ride was 100.00.

Contras: Beware. We were using a debit card with out of state licenses. We verified what we needed to bring and do online AND IN A PHONE CALL. When we arrived, we were told that they couldn't rent to and out of state license with a debit card, leaving us stranded and scrambling to find a reservation elsewhere that ending up costing nearly $100 more due to being last minute.

Very Poor

Prós: The price

Contras: The fact that I had to cancel the rental because you booked me a car that was NOT even close to the PIT airport. Seriously. Then . . . no help whatsoever.

Contras: Reservation was for Love Field not DFW as input. They were able to eventually match the rate, but it was a fiasco.

Contras: The priced changed when car picked up

Rental car

Prós: The price

Contras: The sales guy at Enterprise said that the car got good gas milage not true

Contras: Car was dirty and reeked like smoke! Worst car I have ever rented.

The person helping me at the counter was a very dishonest!

Contras: The service was terrible.

Highway robbery

Prós: The customer service agent was great

Contras: 55%tax???!!!!! Seriously???!!!!!!

Toll hostage scam in Texas

Prós: Car was nice and published price was low. Rental office was in the DFW airport.

Contras: 10 day rental and they tell me Texas tolls are unavoidable and impossible to pay while driving. So they offer/charge me $100 for a toll-pass so I won't have to pay countless $25 fines to EZ car for each $1 toll road I take. I'm upset with Texas and with EZ car rental for such a shady situation. I declined the $100 charge and am holding my breath for random charges.

Contras: I rented a full size, they gave me an economy size. Very disappointed with that.

Delivered dirty

Contras: The car was delivered dirty and the walk-around was done in the dark. When I mentioned something to the attendant he did not seem to really care. The walk-around should be done in a well-lit area. Also, the place to pick the car up is further away from the terminal than other rental car companies.