Avaliações recentes
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10,0
Prós: The drop-off was quick. Kayak reservation was direct and on file.
Contras: The price for a one-way could have been more affordable. I would definitely use this service much much much more if it was more affordable.
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2,4
Prós: Alamo customer service addressed my concerns that the employees, including a manager, entirely and rudely dismissed and supplied me with a voucher to be used on a future airport rental.
Contras: I was misinformed twice about the requirements to rent a vehicle, over the phone, then in person. This cost me precious time, undue effort and capitol on the most important day of my life. The model that I reserved was not available and the manager of the location tried to casually downgrade my luxury reservation to accommodate what inventory was available instead of locating my reserved vehicle and the employee who went to find it. The vehicle was an suv and not a sedan, as reserved, which made our disabled occupants struggle entering and exiting. The vehicle was rushed through the cleaning process while we waited and was washed on the exterior and brought to us wet. The interior was filthy and had no cleaning done whatsoever, this was a major concern to us during this global pandemic as we were informed that all vehicles underwent an extensive disinfection and cleaning process. Passengers of ours were HIGH RISK candidates for Covid 19 and it took me an extra half an hour to clean and disinfect the vehicle to an acceptable standard, a risk I was forced to take, along with more of my precious time on this day. The associate who presented our vehicle to us gave us no walk around or paperwork to assess prior damage, of which there was some, and literally handed me the paperwork, said "Have a good one" then ran away, back to his station. My associate and I were shocked by the experience and had no option after an hour and a half of this process but to take the vehicle and be on our way. The entire time we were treated like second class customers based on the fact that we used a third party service to reserve the vehicle. My reservation was for noon and we did not leave the lot until 1:30, though our pickup time was entered as one o'clock. I have rented from Alamo many times and have never experienced such a hectic, confused, disgusting, unsettling, overpriced and unprofessional occurrence such as this.
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8,0
Prós: Everything was easy. Everyone was kind and helpful.
Contras: The Sirius xm radio was a little intermittent.
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8,0
Prós: ease; fast return; quick shuttles; car was perfect
Contras: the guy who checked me in was cold and rude
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10,0
Prós: I got to choose from any SUV that was available. The Toyota Atlas gets a 10 rating. The driver seat was very comfortable and the ride was smooth. The gas mileage was between 21-24 mpg which is great for this big SUV. The check-in check out process was amazingly efficient.
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9,2
Contras: Everything went very good!
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2,0
Prós: Nothing
Contras: I will never rent from Alamo rent a car again. Their representative was the rudest nastiest most unpleasant customer service representative I’ve ever dealt with. Aaron really needs to find a new occupation were he does not deal with the public. He was rude and nasty to my children And rude to me and I will never rent from Alamo again
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10,0
Prós: Staff VERY nice in Dallas, drop off in PHX was SO easy. Loved the car too.
Contras: Nothing! They were great all around! And they extended our drop off time a couple of hours with no hassle or fee! Will definitely use them again!
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8,0
Prós: Drop off was super easy. They were short on cars when I got there, so I got a free upgrade.
Contras: Check in took over 45 minutes because a gentleman was having an issue with his credit card.
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6,8
Contras: This doesn’t fit 7 people for a long trip. It wasn’t totally clean on the interior.
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8,8
Prós: Pick up and drop off a very easy and convenient
Contras: Jeeps are very stiff vehicle so I should’ve chose a different kind of truck.
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10,0
Contras: It was PERFECT!! Thanks!
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10,0
Prós: The drop-off was quick. Kayak reservation was direct and on file.
Contras: The price for a one-way could have been more affordable. I would definitely use this service much much much more if it was more affordable.
avaliação de
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10,0
Prós: I got to choose from any SUV that was available. The Toyota Atlas gets a 10 rating. The driver seat was very comfortable and the ride was smooth. The gas mileage was between 21-24 mpg which is great for this big SUV. The check-in check out process was amazingly efficient.
avaliação de
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9,2
Contras: Everything went very good!
avaliação de
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10,0
Prós: Staff VERY nice in Dallas, drop off in PHX was SO easy. Loved the car too.
Contras: Nothing! They were great all around! And they extended our drop off time a couple of hours with no hassle or fee! Will definitely use them again!
avaliação de
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8,8
Prós: Pick up and drop off a very easy and convenient
Contras: Jeeps are very stiff vehicle so I should’ve chose a different kind of truck.
avaliação de
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10,0
Contras: It was PERFECT!! Thanks!
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8,0
Prós: Everything was easy. Everyone was kind and helpful.
Contras: The Sirius xm radio was a little intermittent.
avaliação de
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8,0
Prós: ease; fast return; quick shuttles; car was perfect
Contras: the guy who checked me in was cold and rude
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8,0
Prós: Drop off was super easy. They were short on cars when I got there, so I got a free upgrade.
Contras: Check in took over 45 minutes because a gentleman was having an issue with his credit card.
avaliação de
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6,8
Contras: This doesn’t fit 7 people for a long trip. It wasn’t totally clean on the interior.
avaliação de
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2,4
Prós: Alamo customer service addressed my concerns that the employees, including a manager, entirely and rudely dismissed and supplied me with a voucher to be used on a future airport rental.
Contras: I was misinformed twice about the requirements to rent a vehicle, over the phone, then in person. This cost me precious time, undue effort and capitol on the most important day of my life. The model that I reserved was not available and the manager of the location tried to casually downgrade my luxury reservation to accommodate what inventory was available instead of locating my reserved vehicle and the employee who went to find it. The vehicle was an suv and not a sedan, as reserved, which made our disabled occupants struggle entering and exiting. The vehicle was rushed through the cleaning process while we waited and was washed on the exterior and brought to us wet. The interior was filthy and had no cleaning done whatsoever, this was a major concern to us during this global pandemic as we were informed that all vehicles underwent an extensive disinfection and cleaning process. Passengers of ours were HIGH RISK candidates for Covid 19 and it took me an extra half an hour to clean and disinfect the vehicle to an acceptable standard, a risk I was forced to take, along with more of my precious time on this day. The associate who presented our vehicle to us gave us no walk around or paperwork to assess prior damage, of which there was some, and literally handed me the paperwork, said "Have a good one" then ran away, back to his station. My associate and I were shocked by the experience and had no option after an hour and a half of this process but to take the vehicle and be on our way. The entire time we were treated like second class customers based on the fact that we used a third party service to reserve the vehicle. My reservation was for noon and we did not leave the lot until 1:30, though our pickup time was entered as one o'clock. I have rented from Alamo many times and have never experienced such a hectic, confused, disgusting, unsettling, overpriced and unprofessional occurrence such as this.
avaliação de
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2,0
Prós: Nothing
Contras: I will never rent from Alamo rent a car again. Their representative was the rudest nastiest most unpleasant customer service representative I’ve ever dealt with. Aaron really needs to find a new occupation were he does not deal with the public. He was rude and nasty to my children And rude to me and I will never rent from Alamo again
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