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2,0
Prós: The staff was responsive because it was a last minute reservation.
Contras: First of all the car was absolutely expensive for what it was I had to charge $1317 to my credit card the full amount to rent the book the car for the 8days. The car was filthy both inside and out. During the Overlook there wasn’t one place on the car that wasn’t scratched, dented and or sprayed with tar. During the trip the right rear tire was flat and we were bottoming out in all of the speed limit bumps. it would barely make it up the steep grade of the hills in Tortola with four people in the car. The AC actually worked pretty well. The radio did not work, the 12 V outlet did not work so you could not charge a cell phone, the rear wiper was broken, and the rear hatch lid would not stay up. Ultimately you laugh and call it an island car. Although I wouldn’t pay $300 for that car in the states to buy it. Post hurricane Irma and Maria I imagine it’s difficult. The staff was kind and attentive and friendly.
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2,0
Dangerous, inaccurate and inconvenient
Prós: 1) Dangerous: our pick-up trucks brakes failed on our drive. There are many steep hills on the island of Tortola and the brakes were far past needed regular servicing even on level ground. This rental put my wife and I's safety in jeopardy. The brakes failed on a downhill on the way to our restaurant. If I did not use the emergency brake we would have driven into a house or off a cliff. 2) Inaccurate: booked the truck for Beef Island airport on Kayak. There was no pick up truck at beef island airport. We had to be taxied by Avis to Road Town (30+ minutes extra pick up time). Truck was also in BAD shape when we received it (had previously been rear ended without repair, scratches and dents on all sections, see above for faulty brakes, transmission also needs servicing, dirty and worn interior). 3) Inaccurate: pick up added 30-60+ minutes to our travel time due to inaccurate booking. Drop off also took much longer even though we were the only guests in line. We missed our ferry back to our resort not due to bad planning on our part but because Avis representatives could not decide who was going to close us out. Also keep in mind Avis adds a $1,000 hold on your CC during the rental. Given the level of service and infrastructure on the island that hold made me uncomfortable to say the least.
Contras: See above.
avaliação de
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6,4
Prós: Good price compared to other car rental options on the island
Contras: There was nobody around when we dropped off the car and there were no instructions on what to do. The car had a very musty smell.
avaliação de
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2,0
Prós: The staff was responsive because it was a last minute reservation.
Contras: First of all the car was absolutely expensive for what it was I had to charge $1317 to my credit card the full amount to rent the book the car for the 8days. The car was filthy both inside and out. During the Overlook there wasn’t one place on the car that wasn’t scratched, dented and or sprayed with tar. During the trip the right rear tire was flat and we were bottoming out in all of the speed limit bumps. it would barely make it up the steep grade of the hills in Tortola with four people in the car. The AC actually worked pretty well. The radio did not work, the 12 V outlet did not work so you could not charge a cell phone, the rear wiper was broken, and the rear hatch lid would not stay up. Ultimately you laugh and call it an island car. Although I wouldn’t pay $300 for that car in the states to buy it. Post hurricane Irma and Maria I imagine it’s difficult. The staff was kind and attentive and friendly.
avaliação de
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2,0
Dangerous, inaccurate and inconvenient
Prós: 1) Dangerous: our pick-up trucks brakes failed on our drive. There are many steep hills on the island of Tortola and the brakes were far past needed regular servicing even on level ground. This rental put my wife and I's safety in jeopardy. The brakes failed on a downhill on the way to our restaurant. If I did not use the emergency brake we would have driven into a house or off a cliff. 2) Inaccurate: booked the truck for Beef Island airport on Kayak. There was no pick up truck at beef island airport. We had to be taxied by Avis to Road Town (30+ minutes extra pick up time). Truck was also in BAD shape when we received it (had previously been rear ended without repair, scratches and dents on all sections, see above for faulty brakes, transmission also needs servicing, dirty and worn interior). 3) Inaccurate: pick up added 30-60+ minutes to our travel time due to inaccurate booking. Drop off also took much longer even though we were the only guests in line. We missed our ferry back to our resort not due to bad planning on our part but because Avis representatives could not decide who was going to close us out. Also keep in mind Avis adds a $1,000 hold on your CC during the rental. Given the level of service and infrastructure on the island that hold made me uncomfortable to say the least.
Contras: See above.
avaliação de
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6,4
Prós: Good price compared to other car rental options on the island
Contras: There was nobody around when we dropped off the car and there were no instructions on what to do. The car had a very musty smell.
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