Hotéis em Mestre-Carpenedo, Veneza

Contras: Bar staff were unfriendly and not very helpful

Contras: The staff wasnt that friendly. They were nice, but because of their strong accents, and me being that I don’t soeak Italian, they should try to be more patient with non-Italian speakers.

Contras: Almost everything..... won't any there again or any other hotel from this chain.

Contras: The place seemed dead. All the lights in the hallways were off, the water in the shower fluctuated temperatures when used (like it hasn't been used for an extended period of time), I only bumped into one other guest in my building during my 1 day stay, and I could tell from the outside how many rooms were occupied - I'd say around 10% at best. This place was huge! Prior to arrival, I didn't think the size of the hotel would be a problem, but once I got there, I found it very annoying. The restaurant was in another building, and we had to go outside and around the waterfront to reach it. Reading the other reviews, I can confirm it's true - the service is mediocre at best. The staff provide seem to have no sense of urgency to help. Our dinner took very long they were unaccommodating. When I asked if I could add chicken to my pasta (which was not on the menu, but chicken and pasta as separate items were), they acted as if I had just walked into the catholic church and pissed on the baby Jesus himself. The service was slow. Upon checkout, I was told by the desk attendant the person with the authority to complete the task was unavailable and I had to wait 10 minutes. This place feels very understaffed. Given the small size of the staff, the seemingly nonexistent guests, the dim lighting and the infrequently used water pipes, I'd venture to guess NH is loosing some serious money on this investment. Granted, I did visit in May, which is probably a slower season.

Contras: Room would not cool more than 22 C, which was too warm at night.

Contras: The photo of the room shown in this ad definitely was NOT our room!!! Our room was small, the bed was really uncomfortable (way too hard) and the pillows were uncomfortable. I woke up during the night several times with back pain (from the hard mattress). This pain carried through the entire rest of the next day. The breakfast was so-so and set up poorly. There were probably 30 others in the room trying to get food and there was very little room between the occupied chairs at the tables and the food and drink stations. People were crowding others out just to get to those stations.