Hotéis em Castelo, Veneza

Prós: The location is great.

Contras: We booked the suite with the terrace and were really disappointed, it looks nothing like the pictures. If you are thinking to spend the extra for the suite then don’t bother, it’s not worth it. The room is very dated and could do with an upgrade, it’s also small and nothing special at all. The staff were nice. We also had loads of mosquitoes in the room so they could do something to manage that better.

Prós: Good location. Nice good-renovated old building

Contras: No restaurant, bar is working from 1:30 only. Staff is not always professional and friendly. In general, very average. Pictures do not properly show the room ( no balcony etc)

Prós: It was in a great location, quiet but minutes away from city center. Wonderful staff and delicious breakfast!

Prós: Fabulous location - it was wonderful to stay in a restored palazzo. Quiet location but Ai Cavalieri is an easy and beautiful walk to many wonderful sights and places. Excellent breakfast selection and friendly. Helpful staff. The Murano chandeliers in the rooms are stunning, as were the frescoes in our room. Pleasant view out over the canal.

Contras: It was a pity that the hotel did not have a restaurant that served food at lunch or in the evening. The sofa bed that was provided was adequate but not luxurious (thin mattress and fewer and lower caliber pillows than on the bed in the other room) - given the standard of the room and the cost this was a shame. The bathroom did not have a bath and it was accessed via some steps without a hand rail ( not a problem for us, but it could be for some). Beware, the marble shower is very slippery. The steands of cobweb on the chandelier in the stunning master bedroom were a shame as were the crumbs under the sofa bed (clearly crumbs lurking in the sofa before it was converted into a bed). It would have been nice to reconnect the sofa bed into a sofa for during the daytime. We were very grateful to the hotel for arranging the trip to Murano, although confirmation of the water taxi time would have made departure easier.

Prós: Staff was amazing and our room was perfect. Hotel was centrally located.

Contras: Bar was a bit small. No restaurant.

Prós: The hotel staff was friendly and helpful. The room was comfortable, and the breakfast was great. The location was perfect for getting just about anywhere in the city within a short walk. The hotel also arranged a tour for us, and our guide, Luca, took us on a fanstic tour of the hidden parts of Venice. It was an overall great experience!

Contras: The hotel was a little pricey, but Venice in general is pretty expensive.

Prós: Just loved everything, exceptional service, absolutely beautiful hotel, breakfast is unbelievable.

Contras: Out stay was too short.. ;)

Prós: It was beautifully decorated in a classic style. It was befit to Venice. The staff were friendly and the room was very clean and comfortable. We tried the classic and the delux room for 1 night each and both were great. The breakfast was delicious. The free drink at the bar was a nice touch with hors d'oeuvres hors d'oeuvre.

Contras: Internet was painfully slow often dropping to 0.50Mbps. The staff was helpful but failed to go the extra mile when asked about decade coffee for the room we were told they only had cafinated and couldn't give us decafe. The mattresses were extra firm and we prefer them on the softer side. The tv had almost no options for English speakers with no on demand movie option. There was no gym or pool.

Prós: Everything

Contras: Nothing

Prós: Great location and fantastic view of breathtaking sunsets. Just far enough away from the crowds.

Prós: I think this hotel is the hidden jewel of Venice. Its a short walk to St. Marks square, but just far enough away from the organised tours. The staff couldn't do enough for us. The rooms were so clean and comfortable and would recommend this hotel for friends and family.

Prós: We had room 305, which was a junior suite. It was a lovely room with spectacular views.

Contras: Just a small thing, but as the breakfast room is so small and the tables are tightly packed together, if there was some lovely background music it would make all the difference. Nobody spoke very much at breakfast for fear of other people overhearing them.

Prós: Hotel Bucintoro is in an incredible location in Venice - the view of St. Mark's, the lagoon and the island of San Giorgio Maggiore are stunning. The room was beautifully decorated and definitely met my birthday expectations. Obviously, you pay a bit more for this location but definitely worth it on a special occasion. The staff were very friendly and helpful and the breakfast excellent.

Prós: Location, breakfast

Contras: The manager was rude! AC didn’t work I the room,

Prós: Our room wasn’t as spacious as it looked on the website. But we did have a nice view of the harbour. Staff were friendly.

Prós: The staff was amazing. Every member of the staff was hospitable, welcoming, friendly and always happy to see us. They went to extreme lengths to help us with our accommodations and travel needs. In particular, the front desk staff assisted us in booking train tickets to Florence when the webpage was problematic. They made us sit comfortably in the lounge while they dealt with the frustration. The staff also helped us with tickets to St. Mark’s and the Doge Palace as well as simple requests like water taxi service. We enjoyed the best cappuccino at the lounge bar with our new friends who welcomed and served us each evening. We tried to speak as much Italian as we could, but it was unnecessary as the entire staff spoke fluent English. The location was second to none. We had a wonderful view of the water from our room and were walking distance to all of the sites we wanted to see on our trip.

Contras: We did open our windows at night to get the breeze from the water and hear the sounds of the Venetian evening. However, with no screen on the window, we invited in several mosquitos. This of course, was our fault and not that of the hotel, but a word to the wise: take advantage of the climate controlled room and leave your windows closed for the evening.

Prós: Location and cleanliness

Contras: Grossly overcharged... room as well as food ... they even tried to charge me for water and when pointed out .. the reception staff was co-operative but the Lady Manager started blaming me for ordering water from my room

Prós: Staff was lovely. Nicky the manager was extremely accommodating and the restaurant was nice to sit outside. Beds were so comfortable and the amenities in bathroom were wonderful.

Contras: Nothing

Contras: The staff recommended us to a very bad, smelly, unfriendly (aggressive) trattoria. Also the communication before arriving (concerning the parking) was difficult and not helpful.

Prós: The included breakfast buffet was delilcious. Fresh squeezed orange juice, lots of fresh fruit and yogurt in addition to tasty baked goods. We had a problem with our first room, too close to the lift and the next morning, the manager showed us another room which was lovely. WE would definitely recommend this hotel to our friends and we will definitely plan to stay there when we return to Venice. Location was also amazing, only a few minutes walk to San Marco Square and amazing shopping and restaurants.

Prós: Location was just amazing! The room n bathroom were spotless and Beautiful. Very well maintained property. Was a pleasure staying there. The staff was polite and helpful.

Contras: Everything was just wonderful!

Prós: Location

Contras: Room was noisy at night - with music from bar continuing till midnight. Noise from boats and kids with boomboxes kept us awake past midnight, and noise from vendor boats waking us early in the morning. Add to this the discomfort of a tiny bathroom, less than standard amenities, lumpy mattress and pillows. Staff was supremely indifferent starting with the receptionist at check in. Getting any service in the room was like pulling teeth, getting bottles of water, ice in the room, etc. Hotel should focus on just managing their reputed restaurant and leave the basics of running a hotel to professionals.

Prós: Greeted us with a complimentary bottle of champagne because it was our honeymoon. Room size was the best in Italy. They have a great Michelin restaurant there. The breakfast is very good and the beds are very comfortable.

Contras: A little hard to find initially but it turned out that it was a very good location for spending time in Venice.

Prós: Comfortable, luxurious, friendly staff, decent breakfast and fab location

Contras: Nothing

Prós: great location. brilliant position for st mark square and the rialto. lovely breakfast and evening dinner. superb wines beautiful room best of all, wonderful staff.

Prós: Beautiful location. Great staff. The restaurant is superb.

Contras: My apartment was to far from the hotel. But next to St. Marcos square

Prós: THE HIDDEN GEM IN VENICE - this explains it all - 5 minutes from St MARCO square et only 2 minutes away from RIALTO BRIDGE Fantastic hotel - 2nd time now and will definitely be back for sure

Contras: NOTHING

Prós: Location was very good.

Contras: Breakfast was poor and dining room in the evening lacked any atmosphere and was cramped

Prós: Wonderful apartment with great services from the hotel! Best of both worlds!

Prós: Fantastic location. Very easy to reach St Marks Square and the Rialto Bridge. Staff were very friendly and helpful. Good buffet breakfast. Very comfy bed.

Contras: Room was too warm at night the first night as the air con didn’t kick in. Opened the window and got eaten alive by mosquitoes!! Reception sorted out the air con though and provided a mosquito zapper after that. I felt there should have been one in the room to start with. Although beside a backwater canal this was quite noisy during the night due to deliveries etc but the hotel did inform us this was the case.

Prós: WOW! A palace converted into a luxurious hotel right in the centre of Venice! 5 minute walk to Rialto Bridge and 10 minutes to San Marco. This “palace” was rich in luxury, service, quality, history, grandiose, we had a junior suite with Canal views which was one the of largest junior suites I have stayed in compared to other hotels. The staff were friendly and the service was exceptional. Relaxing Piano Bar to enjoy in the evenings.

Prós: Very kindly the hotel gave us a significant upgrade in room.

Contras: Nothing

Prós: Chocolates each night were such a sweet treat. Concierge were helpful and friendly. Thank you!

Prós: Excellent staff , location and the views outstanding .

Prós: Charming

Contras: Nothing

Prós: Location, location, location.

Prós: Terrace

Contras: Lift small

Prós: Probably the closest 5 star hotel to St Mark's Square.

Contras: 1st night in hotel, shower did not drain and flooded the whole bathroom floor. Had to call for someone to come up and drain the shower. He ended up pulling out a big wad of hair the size of my fist.

Prós: The Location is perfect. The staff was, for the most part amazing. The room was well appointed. The restaurants were definitely 5 star calibre

Contras: The concierge's were rude. They did not smile or even acknowledged me as I left and returned to the hotel. I was surprised, because when I stayed a the Metropole last year, this was not the case. They went out of their way to ensure we had everything

Prós: Location, architecture and staff.

Contras: Not one thing.

Prós: Fantastic location and very pleasant helpful staff.

Contras: Very noisy side street outside our room. Public areas a bit cold.

Prós: Was great .great customer service ..

Prós: The inside of the building and the decor.

Prós: Convenient location to transportation. Staff friendly and helpful. Breakfast provided a great start to the day. Room was clean and quiet.

Contras: Tourist crowds during the day. Room was small; tight for two carry-on pieces of luggage.

Prós: They brought extra tp, a wine opener to our door. Loved the patio!

Contras: The stairs in the room, i didn’t book the one with the stairs.

Prós: Location, views, outdoor dining, upscale room, beautiful bathroom, breakfast, all wonderful.

Contras: Can't think of a thing.

Prós: Location was good, close by the main attractions. Water bus stop opposite. Pretty looking hotel.

Contras: Breakfast was poor. Scrambled eggs awful as were the sausages and warm ham. Bread rolls were stale. Booked room one up from basic, it was small and overlooked a busy alley and was right by the staff stock cupboard so always noisy outside the door. Informed them it was my wife's birthday on booking but was not acknowledged in any way. Area outside very busy with cruise liner groups causing congestion. Not worth the almost £250 per night we paid for the room! Didn't feel it was worth complaining about as was told hotel was fully booked!

Prós: Location is perfect, the S. Zaccaria stop is right in front. Breakfast option is adequate. Staff very helpful and friendly. Room is spacious.

Contras: Water pressure for the shower is way too weak for a proper shower. The room is located on the top floor on the annex building, and have to walk additional 1 storey of stairs up after taking elevator. In the room there is a locked door, and could overheard people chatting / moving stuff on the other side.

Prós: Lovely hotel Great location Friendly staff Clean and quiet

Prós: Great location! Close to main attractions Excellent breakfast

Contras: Our room location was toward the back alley and was noisy. The air conditioner was tune into heat for winter. But it wasnt cold enough outside. Had to leave windows open for fresh air and thats why it was noisy.

Prós: Perfect location close to St. Mark’s Square, water bus/taxis, shops, restaurants.

Contras: Our standard room did not have a view of the Lagoon despite having requested one but the room we had was clean and comfortable.

Prós: Location

Prós: Location is central Faced canal Good restaurant

Prós: This hotel was right at the water taxi station. As soon as we walked off the boat we were there. It had a great restaurant and our room overlooked a beautiful church. Aside from that we were a few minutes walk from all the major sites int he area.

Contras: No

Prós: Location was perfect

Contras: Cleaning supplies had a very strong fragrance