Friendly staff, neatness, Breakfast.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
The room was right where I park It didn't have the walk in shower that was described to me
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
well designed room could use a microwave
It was close to family that we were visiting. It would have been nice if the room had been bigger.
Fast check in, pillows Bad shower head, poorly designed floor in shower, poor cleaning in bathroom, very very loud AC unit, too much street noise, bed mediocre
Fantastic hot showers with lots of water pressure. Very soothing after a 900 mile drive and a wedding reception. Definately welcoming. Nice and quiet environment. Thank you staff!
Well Designed Room. Lots of Space. Good Breakfast. For an extended stay more drawer space would have been nice.
I like the comfort of the rooms, good breakfast
The rooms are spacious-especially the one like ours with two with 2 double beds and a sleeper sofa. A whole family could share a room comfortably! Breakfast was adequate but cold-good variety!
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
The room was clean, and the staff was polite as well. I called the front desk when I arrived at the airport; though they told me the driver would be there soon, it took 45 minutes of standing in the cold. I had to call the front desk a few times - the lady at the front desk said that the driver picked up some people and came back. I had to explain to her that he neglected to pick me up, and that I was waiting in the cold. Also, the business center was offline, so I couldn't print my boarding pass, and the coffee pot in the room was broken as well.
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
kitchen no airport shuttle
It was nice the room had a full kitchen. From what I could tell the room was very clean. I would stay again.
overnight stay before flying out of the country
Everything was very clean and comfortable. We really appreciated the friendly staff and the breakfast was an added bonus. A good buy for your money.
The location is fine and the room was pleasant- The complimentary hot breakfast is good. The explanation of how to find the only restaurant within walking distance at the reception made an error of omission by not saying that that restaurant is in the same complex as a competing hotel chain. This made it hard to find. More in general, the reception was too businesslike.
I LOVED this hotel. We had such a great experience here that started with our check-in process. Gina helped us and she was SO friendly & SO helpful with our questions. We stayed over night after a week long vacation on our way home. I was a little leery due to it being so reasonably priced- wasn't sure if we would have a "you get what you pay for" experience, but that wasn't the case. We had such a comfortable bed. The room was so clean. We had a nice few of planes landing outside. The hotel has free hot coffee in the lobby 24 hours- which was great for when we arrived. The bathroom and room were spacious. The shower was awesome. Most hotels have a tub, this was just a shower but so nice- The breakfast- we expected just cereal or bagels & pastries. There were hot items available as well as waffle maker, pastries, fruit, yogurt... juice options. overall really nice hotel. It was pretty close to the nearest metro station (within driving distance, not walking). We would definitely stay here again!! we didn't dislike a single thing!
breakfast had a very wide variety of food n/a
The rooms were clean and well kept, pool and hot tub were great as well as fitness center. Breakfast every morning was delicious and well attended to. Overall a great experience. The hotel shuttle only went to one airport (Dulles) and there is no metro availability at that airport, so you need to drive to get anywhere you need to go (other than the airport).
Very clean...brand new facility...super close to the airport 30 minutes to metro stop...additional 40 min ride to DC
Wonderful staff - helpful and caring. Thank you.
Great price on sorry notice stay
Duvet was beautiful and homey. Room was good for two people only. Vending machines weren't on the floor of the rooms.
Nothing They gave me a smoking room without telling me. It was like walking into an ashtray. When I complained, they said they were full and sent me packing. No offer to find me a habitable room.
The breakfast and the price was great! The location
Very quiet…clean rooms On Sunday morning, the breakfast area was a mess. Had to wipe our own table down with water and a napkin. The garbage was full…unable to put anymore trash in there. The quality of food was also poor….next time, Im going out for breakfast.
Very clean and comfortable room about 5 minutes from the airport. The decor was attractive and tasteful, and the free cookies were pretty good. Please note that that you should call the hotel when you land to request the airport shuttle van. The shuttle arrived very quickly, to and from the airport, however the driver was not sure about which airline was at which terminal, so be sure you know that information beforehand. I was told they charge a $20 fee for checking in early (before 3PM), which seems a bit harsh for an airport hotel with a 24 hr front desk. Also, I booked this room to rest during a layover after a long international flight and requested a wakeup call. The wakeup call didn't happen and I missed my next flight. (I also set an alarm on my phone that didn't go off, so it's my bad also.)
Breakfast was nice. Also enjoyed the quietness. The gym is a joke.
Nice new facilities and comfy bed. Breakfast was better than most. i asked for a view and had room 214, which has a "view" of a wall
The bed was the most comfortable bed I've ever slept on. And there wasn't any tight bathtub to shower in, instead had a full walk in shower. No complimentary breakfast, even something small line bagels and fruit. The fan in the bathroom did not turn off and was very loud (especially with the bathroom's echo). It would have been nice for the shower to have a bench, which would have put it over the top.
The welcome cookie is a nice touch ...
Everything. By the way, the category, "Overall" should be 5 stars, not one star but I wasn't able to change it.
Beds were great as was the artwork in the newly renovated rooms. Hotel staff was very welcoming and helpful. The breakfast buffet was good. Location to the airport is great. The restaurant (O'Mallory's) was crowded and understaffed. We were two adults and a child, chose to sit outside because of the Pub atmosphere. We arrived at 6:15, it took 20 min for drinks. Had to ask for the meal to be take out at 8:00. Finally got out at 8:30. The room was narrow and only had a desk like table with desk chair. Ate on the floor. Also only 3 towels and 2 wash clothes.
nice clean room and facilities. All staff (minus the Manager) were friendly and helpful. I reserved a room rate with breakfast included, however the Manager Mr. Mac Proctor would not honor this and required me to pay for a $12/day breakfast. This was unacceptable.
The Shutter Bus driver threw my luggages into the storgebox with careless. But, front desk staff has sort of knowleadge and realize what my mother country's status...No matter he is really care or just being polite, that is made me feel touch.
Handy for the airport, comfortable and clean. Staff in restaurant inattentive and very slow with all aspects of the food order - very poor service, therefore no gratuity given.
Very comfortable and convenient especially for a brief stop over between the connecting flights. I will come back again if I need this kind of service. none
Always have a friendly face at check in, never any issues staying here. By far the most up to date and most comfortable rooms in this price range in the area.
Breakfast was great , pool and hot tub were great . Housekeeping was very good as well , overall enjog the whole stay .
Shuttle service was prompt; room was large; staff was friendly.
Price, facility staff very pleasant and helpful timely shuttle Would have been nice to have restaurant open. Arrived late and had to get food from vending machine, although staff indicated call out for order in possible. Being late, did not try that.
For the value of our room, this was by far the best hotel we've stayed in. The rooms we very nicely updated and the hotel as a whole was in fantastic shape. The staff was accompanying and the included breakfast was a great selection. If and when we stay in VA again, this will be our top choice!
The fact that we had 3 full beds with the pull-out couch. There were pieces of old cereal on my daughters box spring and cereal and candy on the floor all along the base boards between the beds and the bottom of our comforters. Clearly, the room wasn't cleaned properly or vacuumed. There were also makeup stains all over my daughters linens. At least we can hope it was JUST makeup and not some bodily secretion. It was very late before we discovered these things and one of my girls was already asleep, otherwise I would have demanded another room immediately. When I complained the next morning upon checkout, the staff member was very dismissive, said she would notify housekeeping and that nothing could be done to compensate me because I didn't conplain...at 1 am in the morning when I noticed it. We were exhausted and and had already unpacked everything. She was rude and customer service left EVERYTHING to be desired. It's unfortunate because I travel there 1-2x a month and would have stayed there otherwise. Do NOT book this hotel. Scratched all night afraid that maybe my sheets hadn't been changed either!!! Terrible experience.
Great hotel, good price, breakfast included (excellent made-to-order omelet!) ice machine wasn't working on 4th and 3rd floors
Good price, nice staff and very good wifi for free Located far from the city life, more suited for employees of companies in the area.
After I got to the hotel with a mixed up reservation the staff were quite helpful and incredibly friendly. The place itself is well modeled with a Starbucks in the lobby and an outdoor fireplace! The location is close to several stores and a mall, and there's a shuttle service. There was an issue with my key card to get into the pool and a few of the doors leading into the hotel. They replaced the key card, though
Staff and transportation facilities TV Channels
Room was spacious and clean. Location was a pleasant surprise - a short walk from many restaurants and shops along a nature trail. Breakfast was delicious and filling - having "robust" coffee was a definite plus! Shower head couldn't be adjusted while under pressure. I had to turn off the shower, adjust the head, then turn the shower back on. The hotel lacked a whirlpool, which would have been nice after a long drive.
cleanliness,prompt staff attention
Everything worked and was clean. Free breakfast was good and sufficiently stocked. Felt a bit pricey, but actually was competitive on unusually high-demand weekend.
Helpful, friendly, responsive staff Ideal location between Dulles Airport and Leesburg, VA Internet service verrrryy slow and poor TV service (staff indicated that upgrades were to be made soon)
Full hot buffet breakfast, beds were beyond comfortable, indoor pool was a huge hit with my oldest son. Location is great. Rooms were extremely clean. Decent size. Great hotel for families of all ages. Restaurant across the parking lot and you get a free appetizer when you show your room key! This was our first family vacation since we had our 3 month old and it couldn't have been better. We'll definitely be back!
It was very easy to get checked in and out. Bed and bedclothes were very clean and odor free. Bathroom was very well kept. Staff, what I saw of them were 100% friendly and professional, treated you like seldom seen family. All staff was in a good mood, 2 thumbs up! It wasn't the easiest access from the main highway, and signs to rt 7 were non-existant. For those of us who do not use a GPS, getting out was not intuitive. You're basically boxed in and need to make 270 degrees of turns to get out to the highway. Some "To Rt 7" signs at the intersections would have been helpful. I know I was not alone in that opinion, since the two cars ahead of me leaving were also obviously not aware how to leave.
We stayed there for 5 nights and like it very much. The room is smartly designed and very comfortable. We like the kitchinwith big frig and cooling area, big TV with turn base which can face bed or sofa or dining table. The decoration is warm and beautiful. Breakfast buffet has many cold and hot food, and it is different everyday. The hotel in located in the shopping center with supermarket, grocery store and restaurants. No extra parking fee. Service is also good.
i thouroughly enjoyed my stay at this hotel. It was clean and comfortable, the staff was incredibly friendly and courteous, everything was in excellent condition. yummy breakfast. close to DC. across the street from a weagmans...although they'll do the grocery shopping for you for free if you'd prefer. They even did my dishes! I'd recomend this hotel to anyone!
I always get the high quality of service I expect from Residence Inn. The beds are great, the kitchen is convenient and the rooms are very clean. Love the morning breakfast selections. Great location!
As a business traveler, I am away from hoem quite often. This beautiful new extended stay hotel made me feel right at home as soon as I walked in. The experience was like no other hotel I have ever been to.
This Hotel was great...exceed our expectations! The staff was friendly and the hotel was clean. Great time overall.
Our travel plans included a trip into Washington DC to do some sightseeing. However, a major snowstorm closed down DC and the surrounding area and we were 'stranded' in our hotel from Sat - Tues. Couldn't think of a better hotel to be 'stranded in!' The staff was very friendly and the room was exceptional - very clean, roomy and comfortable! We would go out of our way to stay at this hotel again! Exceptional hotel and service!
We stayed with our 7 month old for 3 nights while I attended a conference up the road at another hotel. We had a studio suite which consisted of a kitchen with a full sized fridge, dishwasher and small stovetop, a living room and bedroom and full bath. We loved the room. The couch was a pullout but with our baby the room was a little tight so I can't imagine too many adults staying in it. Every night we were there (week nights only) dinner was served in addition to the free breakfast every morning. You also received 2 free drinks per adult a night, either beer (bud select) or wine. The shopping center it is attached to was very convenient to grab a meal or buy baby supplies. About a 10 minute drive away is a large mall with such restaurants as the Cheesecake Factory. It took us about 30 minutes in no traffic to get to the museums on the mall. The staff were very friendly and all knew our baby by the end of the stay! I think it's far too see the city but if you have to stay around ...
The shuttle to and from Dulles was a great plus and the drivers were excellent. The desk staff were very helpful. The kitchen staff were also very friendly and caring. The PCs allowed me to check email, but I could not get boarding passes from the printers.
Rooms were small but clean and new, staff was very accomodating, allowing us to change reservations when our needs changed. Suites are clean and comfortable, breakfast had a wide variety. Grocery Store nearby was amazing with everything imaginable. Would definately stay here again. '
I liked the location, and the suite was very nice.
Large room with full kitchen and dishes. (Stove, full sized fridge, microwave, and dish washer) The staff was super friendly and helpful. Free breakfast until 9am every day (I never made it to breakfast so I can't review it). They also bake chocolate chip cookies every afternoon for guests. Every half hour there is a free shuttle to the airport where you can catch a bus to take you to the sites of DC if you don't want to drive downtown. Free wifi in all rooms and 2 computers in the lobby for guests to use.There is also a laundry room and they sell detergent and dryer sheets on site.
Full kitchen with all the pots and pans you need. Pull out sofa was great for our 6 year old. The entire building was immaculate. The room was cozy, we used it as a quick stop for 2 nights on a road trip, didn't expect such a fantastic place! Only thing that would make this place perfect would be a pool. Otherwise, no complaints!!!
The staff, the location, and the hotel itself on a whole was amazing. Clean, and safe. I loved everything about this place.
Staff were very hosipitable and shuttle service was excellent! Thank you all!
Hotel staff were friendly and helpful.
The staff had our rooms ready and allowed us to check in hours before official check in time. The rooms were clean and quiet, free breakfast, friendly staff and we took advantage of the workout room.
Nice, quiet hotel located near the airport. Nice and cheap. Breakfast is free but no bacon. Just walk to old country buffet I guess?
The building was very clean, staff very kind. The location to the airport was great. I was a little disappointed with the pool. The picture on the website makes it appear as though there is a hot tub by the pool, which is not. I didn't read the information, so possibly it stated no hot tub, but the pictures made it look like there was one. The pool area was clean, but the room was terribly hot, while the pool water seemed pretty cool.
It is nice hotel, close to the airport but everything ales far away ...
Very nice Nothing
adequate living space and well arranged no
value for money/distance from Dulles airport/free transfer noisy when aircraft taking off towards hotel
excellent location slow elevators
Shuttle to Air port & sometimes to shopping Malls Nothing
Very nice hotel, Clean,Nice staffs, Everything was good.
Convenience to airport, shuttle and it was good to have a light breakfast before the flight. Good size room and we were able to order fro outside resturants, good service.
This is difficult to answer. I enjoyed both the wonderful room and also the helpful staff. I have nothing to add here b
Friendly, helpful hostess at breakfast Not so friendly reception
Excellent quality of hotel
The hotel was clean and very new. The amenities in the suite we stayed in were great. We wanted to get to DC by way of the metro and stay away from the DC traffic. This place was perfect for that. Small studio suite with kitchenette and comfortable beds. Staff was friendly and helpful with recommendations and directions. Outside patio for grilling and communal relaxing is a nice touch. Breakfast was standard no frills hotel mess hall. The location! When you book this place just realize you are hidden behind a community college and a shopping center. The maps online and the GPS on our phones all pointed us in the wrong direction. The sign was hidden and very hard to find.
Not much to like. It was a room is the best thing I can say. It was close to the airport which is what I was looking for, but other than that mediocre. Checked in after being on the road to find no toilet paper in the bathroom. Went to front desk clerk gave me a partial roll of TP from their bathroom was supposed to send housekeeping with more never did. The room appeared clean but grimmy, no attention to detail. Apparently the motel laundry was on the other side of the wall cause we could hear washers and dryers running. Lot of construction crews living out of there it was noisey. We don't plan to use Extended Stay again they are economical but I guess you get what you pay for, right? If I am in the area again I'll definitly stay at the Marriots accross the street and pay another 20 bucks a night.
Big rooms and design of the building. The rooms and bathrooms are dirty. One of the reception was mean. When we got there, the sink of the wash hand was blocked by a hair.