The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
Too many broken down elevators
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
Location & staff. The resort fee was 25% more than what was specified on my reservation. The parking enclosed parking lot could use a makeover.
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Loved it A bit pricey
Came through in a pinch, perfect location, good amenities Room was dirty, loud, we could hear everything
Cleanliness and Friendliness of the hotel
Cleanliness of the hotel was consistent. I had to stay at two nights in two different rooms in the 18th floor which they gave me a perfect view of the fireworks during the opening of the gold tournament. Especially the cleanliness of both rooms was satisfied. I loved the valet free parking except tips only. The second night I thought the front desk would rush the room to be ready within the time I checked out the first night but they called after fee hours. Also no one ever answered the front desk when I called from the room in the morning.
Rooms are bare bones--no coffeemaker or mini fridge. Convenient location for skiing, and for gambling if that's your thing.
Good location. Hotel lobby smelled good. Food and drinks were good at Alpine Union. They never explained that if you want your room cleaned you need to put on sign on your door. When I called to get our room cleaned they said they would send someone up, never did. Called back and asked why? Took of our hotel fees but in the morning they were still on there. I refused to pay them. They needed to communicate more. Communication is key.
Hotel was fine. Staff was very friendly. Food was decent. Check in took to long. Bathroom in the room needs updating.
Bed was comfortable. 45 minute wait to check in. Two $6 waters had already been opened, asked for new ones, never got them. No hair dryer, called 4 times over two days to get one, finally got one and it didn't work. Had to flip out on the phone to have them bring another one. Three of the five lights in the place were out, called to have them fixed, but no one came. Aside from a made bed and fresh towels it were as if housekeeping hadn't been there in weeks.
It was pretty loud and not very friendly customer device
The price was affordable and good service Some areas were not very clean (like the parking lot elevator)
It was close to great stores and the lake. The pillows are great. My room didn't get hot water in its bathroom, it was kind of plain looking no art or much of anything. I couldn't open a window of any kind the rooms a/c made the room warm constantly. I filed 2 complaints about the hot water to which nothing happened. The valet and room service weren't shy at asking for tips or hinting at it with the service they give. The food was awful got refunded after showing mangers why the food was undercooked and tasted nasty I offered to allow the manager to taste or try the food and she wouldn't even do it. Bought over $150 in food for the 2 rooms and got refunded half of what I spent. Sadly though the deal was sweet for the stay I think I'll stay at monte bleu next time.
Lobby always smelled good. Staff was friendly & efficient Nothing indoor for kids to do. Parking lot elevators were dirty
Good location Was woken up about 7 times. Walls are paper thin
The fact it's centrally located I dislike the cleanliness of the room. I found a pair of women's panties in the room hanging from the shower rack when we checked in. I complained to the hotel staff and they agreed it's disgusting and they'll send the cleaning crew to remove it immediately. That didn't happen!
Great location, close to all. Can walk if weather permits Bathroom was outdated. SO outdated that I slipped in the shower, hurt my ribs and ruined the rest of my ski trip! The hotel does not provide the rubber mats to place in the shower tub. And the cleaning staff didn't speak English so I wasn't able to ask them much. Also didn't like the fact that each floor does not have an ice machine. Being injured there and having to go to another floor to get ice for the injury was a HUGE inconvenience.
Cheap amenities and dirty hotel. It's a facade. And it was way too hot in the hotel
Great location, large rooms Check in took a long time (~20 mins) but staff was friendly. Bathroom appeared dirty but looked more like stains, hot water was intermittent while showering but the majority of the time it was leukewarm. My room was 80+ degrees my entire stay with "central heating" so no ability to change it. Window only opened about 2 inches so it didn't really help!
Poor check in service. No comps.
Nothing Room smelled like smoke.gym was outdated.
room and view were pretty good the house keeper ignoring the "do not disturb sign", ringing the door bell, walking in and walking me up at 830am. the counter agent ignoring this complaint and not even offering a discount or anything more than "i'm sorry sir, how would you like to pay the resort fee?"
The hotel rooms are very nice and newly renovated. Most of them come with 2 bathrooms and a couch. Very nice with beautiful views. It's a very convenient location to the heavenly village. The cigarette smoke in the casino can be pretty overwhelming.
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
The location is great. A bit run down.
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
Location Horrible service
Requested rollaway bed and it took them 5 hours to bring a completely old, dirty and torned rollaway bed without bedding...
Rooms were nice with a view of the lake. Lagon pool area was nice. Waited in line for 20min with about 10 other people to check in. That wasn't the problem, a group of African American women come barking up making a big fuss about their room and step right in front. The staff didn't tell them to wait like everyone else they just helped them out first. At montbleu you shouldn't wait like eveyone else, just be loud and obnoxious and you'll get what you want. Won't be staying there again
They were overbooked so they had to send us somewhere else to stay. I am waiting on my refund.
Newly renovated rooms are spacious, high-end vibe, and don't smell like smoke (as a non-smoker,that's always a concern of mine staying at a casino)! This is a great spot for a weekend of skiiing at Heavenly: walking distance to the gondola,a fantastic hot tub, and even a Starbucks inside for a cheap breakfast! Very affordable if you're sharing the room with friends. Customer service was slightly lacking...the front desk often didn't pick up when we called and check-in was a bit hectic. It felt like they couldn't handle large surges of people checking in along with people getting coats from coat check. In that respect it felt like they were prioritizing the casino over the hotel...
1.Location. 2. Modern room design. 3. Comfy beds. 4. Great Bell Desk Service. 5. Indoor pool. 6. Good menu selection in Buffet, unfortunately only Thursday to Sunday. 1.Understaffed: - waited more than for 40 minutes to order in-room dining - Cafe del Soul is the only restaurant open Monday to Thursday... 20 minutes wait to be seated, 40 minutes to get food. 2. Dark and cramped arcade rooms. 3. Coffee maker in the room is too small and low quality. 4. Refrigerator was extra $20 a day per room
Got reservation done through kayak. Hotel did not have reservation request till day of arrival till I reached front desk. Getaroom customer support was called multiple times but had no way to help. Finally hotel VIP service manager helped to give us the room at 7 pm. We arrived at the hotel at 4.00pm. We wasted our evening at the hotel front desk.
Spacious rooms. Smoking allowed in casino. Lingerie shop in elevator hallway.
We had to call multiple times because the room next to us was partying from 9pm-130am and only finally stopped because we called for the 3rd time. At one point we couldn't even get they to anyone from the hotel and ended up having to call on our cell phone to reach security. We could also smell smoke from there room too. Our air conditioning also didn't work and we were so uncomfortable and hot all night. the jacuzzi had so much chlorine in it it was stinging our eyes and we had to get out.
It's was good hotel I think I liked it a lot
When we arrived they did not have our reservation in the system. They told us to have a seat for 15 mins while they manually enter the reservation. When we got to our room it had not been cleaned from the prior guests including beer that was stilllaying around. They offered to come empty the trash but could not confirm if the bedding and towels had been changed out. If you make a reservation I would call and confirm they have the reservation and have cleaned the room.
Within walking distance of restaurants, gambling and night life. Housekeeping staff were very helpful Room did not have a seating area or bath tub
Casino was decent although table minimums were incredibly high for this area. I mean on the strip in Vegas it's common to see $15 tables at nicer hotels but $25 here at Montbleu is a joke especially for the level of service! Staff was incredibly rude and offered no help to guests! A member in our party paid for early check in and was told his room would not be available until 10:00PM! They said they would refund the resort fee (which let's be honest..what the hell is the resort fee really for) and his room NEVER became availble. He slept on our couch. Unacceptable! They said there were only 2 housekeepers on staff to clean rooms and that they were going as fast as they can. No managers were available to speak to for 2 1/2 days (they told us they had too much OT so no one was here except the hotel manager, which ignored all guests requests to speak to him.) Unfortunately we were not alone...there were at least 25 other parties in the same situation as us!
Close to restaurants, entertainment and gondola to Heavenly resort
The free breakfast The overly expensive room service
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
Great sized rooms Wifi poor Kept cutting out and needed rebooting
Hot tub, free breakfast, spacious rooms. Slow / unreliable internet, especially during busy weekends.
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
Very nice and clean beds Pool to chlorinated and cold
The staff I've encountered were very nice. The free breakfast was great and better than just a continental breakfast so I was happy. Bed was comfy. Room decent sized and definitely a good value. Excellent location. Walkable to Heavenly and right across a tiny street from Stateline casinos. Slow wifi. Carpet seemed a little dirty in some spots. Room didn't have great lighting. The restaurant was hit or miss. Thin walls.
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
I don't like this place too much.just stay one night.
The views, locations, the rooms and some staff members. Check in too late and check out too early.
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!
Location and price! Tahoe! Parking lot is small!
Clean comfortable accommodations. Close to skiing. Very good value for money.
Location Some supplies (shampoo) were not replenished on a daily basis.
This was our third stay. We wen for a birthday celebration and introduced the lodge to three other couples. Like us, they will book again I wish the spa was available (not your fault) and when it is complete it will be wonderful
wonderful staff, beautiful hotel, great location, nice decor and amenities, awesome value! we had a very pleasant stay, thank you!
The hotel was really good. The staff was very friendly. The pool was out of order.
interior. Fact that it has kitchen and living room. It feels like home. Exterior
The unit was spacious, clean & well laid out. We had a nice nature view. Nice choices of activities to relax: movies for your room, pool table, munchies, etc. Decor was also nice in lobby areas. There is an elevator with covered access from covered parking drop off. Rules, rules, rules. When we walked into the lobby/entry, loud pop music was playing. Obviously for staff & never lowered when we entered.@ aprox. 8pm on Sat. night. Young man at desk was almost rude in his manner of greeting. He proceeded to tell us he had to read us what was on a laminated page (again, sounding like he'd rather be doing something else!). Then we were told we HAD to fill out a review of the facilities when we checked out. What he didn't tell us were the additional rules in the room: Don't use the dishwasher unless full; wash dishes & leave clean on the counter, and to strip linens & put in laundry hamper or you would be charged $35! FYI, we were staying less than 24 hrs! At check out, we addressed with nice lady at counter who told us those were out dated rules that were going to be updated. She also told us that as we were booking.com guests, the rules were for owners-not us....but that they needed to update those too. She said to disregard as they were for owners only & were old. We told her we have been in many timeshares (and mine is associated with this one) + I am a travel agent & never seen rules like those. She said she would bring it up at their staff meeting. I doubt my evaluation card will ever made it to the timeshare exchange for whom it was intended.
Great layout, private, homely
This hotel will be my only choice for my Tahoe trips! It was soooo clean, everything was tip top, even the utensil drawer was organized! The fireplace was such a nice touch, and there were even two flat screens to watch the world series on! The price was equivalent to motel 8 but this hotel was by far a five star on my list! Loved the kitchenette and dining area! All I can say is amazing, fantastic, wonderful!!!!
Would like to see king beds?
The location is great as it is within walking distance of South Lake Tahoe. It is a timeshare that is available for nightly rental. The unit we had was nice and large with a sitting area and kitchenette. We enjoyed the spa after our long bicycle ride.
Great food! pleasant room, comfortable bed. Plenty of towels. convenient free bus pickup for skiing Heavenly Valley. Tiny bathroom, tiny bathroom counter.
Nice location, clean, simple room. No wifi, fair casino, facility.
The parlor room was spacious. Our 2nd story room had water-stained exposed ceiling beams. My husband worried about mold. I woke up with a lot of itchy bites and wondered if the previous room occupant had a flea ridden dog in there.
Great price for the room
Everything is perfect even staff very helpful
That I checked out early.. The room smelled terrible. The staff charged me 80 extra for bringing my pup..and downgraded me to a smoking room! I booked non smoking!
The room was quiet, had two beds, and ample room to move around; however it was very dated, the bed spread was old, and seemed very dirty. We took it off and laid it aside. the nite shade was old and had holes in it. However the restaurant attached to the Inn was amazing, we have eaten there several times, even on drives through the area, a plan that will not change even though we may never stay there again.
Timber house restaurant was so much better then "timbers". Food used to be so much better such a shame
Phone did not work during our stay and was never repaired. Fan blades rattled in air conditioner and took 2 days to fix. in general the entire facility meet upgrading. Casino and restaurant however are good.
Great staff and location. Very close to the water and shopping. Clean accomodations overall. Very small rooms, rather cramped spaces, and no complimentary breakfasts. The drinking water carried a $3.00 charge, ridiculous. At night the jacuzzi party was allowed to carry on until very late, noisy.
The staff made our stsy Rooms were a little small but with the fireplace and deck made up for the room size.
Loved being right at the beach! We went midweek and pretty much had the beach to ourselves! The rooms were nice. The staff was great! The only thing I didn't like was the smell of the soap, shampoo, etc. provided. It had a weird medicinal smell.
I like the location, very clean and exciting, the room setting was nice and comfy, the pool my children loved! and enjoyed and landscaping was very nice maintance plus, the beautiful fire pit in the evening my family and I seat around and talked and enjoyed. Also the walk way to the beach close to the pier! beautiful view! We had our fur baby and he loved it just as much as we did! so happy the retreat is pet friendly great Plus
Great location, right on the beach. Great views. centrally located. Very good value for the cost.
Due to the staffs clerical errors charging us over $200 in room service fees which were not ours "but looked close to our room number" caused an embarrassing and uncomfortable situation when our credit card was declined at lunch, due to the staffs eronious errors, and also not having access to our money for 2 days which is an extreme inconvenience when you are traveling.
Loved the fireplace in the room. Loved the efforts made to save - with the shampoo, conditioner, body wash, hand wash, and lotion. Also, loved that we had the option not to have towels and sheets changed to save on water. The staff was very friendly and helpful!
Perfect location on the beach and in town. There wasn't sugar or creamer provided for the coffee, and there weren't any wash cloths.
Location on the lake front was excellent. Hammocks to enjoy the views and outdoor. Dock excellent for watching the sunsets. Buildings are old. We stayed on 1st floor and heard every creak and Crack as the people above us walked around. I was aware of their bathroom and showering habits. Our room was not the cleanest. Walls had lots of spots on it, smelled like bug spray but they tried to cover up with lemon scent. Our bed was extremely firm and so we're the pillows. With the noise from above and the uncomfortable bed it was difficult to get a good night's sleep.
You can't beat the beach access! With two young sons, having the pier, pool, beach and bar (for mommy & daddy) all within footsteps of our hotel room was amazing. Convenient and SO much fun. The grounds are great. We sat around the fire pits and ordered dessert one night:-) Love everything about this place. Oh, and it's affordable!
Close to everything and even has its own beach with a pier and restaurant. Rooms desperately need to be updated.
The staff was very nice and accommodating! Since we decided to not stay there for our vacation they let us cancel without any pay! Our room was next door to house keeping. Washing machines were right next door which were very loud. Outside our door was the delivery dock with lots of confusion. The beach was not as groomed as I was expecting from a resort. Dog poop and cigaret buts. The water there was full of algie which I'm not sure if that is due to the dock? The Ticki bar was full of people which is great for young party kids. But we were looking for a resort with a pleasant, clean and family friendly!!
Location to Heavenly Ski resort is great, and the accommodations were nice. I've stayed at 2 different locations and in both found that the sofabeds at each location were terrible for our child to sleep on.
Great views, very spacious, comfortable amenities and everything in between! Spa on the roof with a sauna. Indoor pool and spa at the clubhouse. This is a must stay!!!! Having to check in at another site
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
The location Parking was not included in the price. It usually is.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
All was perfect Except the restaurant
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
The owners are so welcoming and always remember us! It is has a nice home like feeling. It is a short walk to the casinos and in summer there is a private beach, which is also a short walk/drive. Each cabin comes with table,chairs, queen bed, tv, mini electric fireplace And heat. It just a overall relaxing great place to stay it.
Very clean, friendly staff and you can't beat the location. Also dog friendly.
The location was perfect near a lot of small towns and restaurants. Didn't like there was no complementary breakfast at least a continental breakfast but it's okay found a great bf place in town.
Cleanliness Facilities Staff Restaurant Complentary champagne at check in. We staid in room 346 , beside the fact that we had to walk a lot to get to the room , the way the bathroom was built was no way you can get any heat in there , the showers were a nightmare to take. He had to keep the heat at 78 in room to get not even 68 in the bathroom. I was disappointed with the room we got, because I know for sure the hotel was not busy 1.5 weeks before Christmas. Overall I would recommend the hotel but not the room 346
Pool area Wait staff not the friendliest at times
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
I had reserved a room with double queen beds, but upon check-in was told that the hotel was "oversold" and could not only give me a room with one king bed. After much discussion, the gentleman claimed he looked again and found a double queen bed room and could offer it to me for an upgrade rate of $50/night. I unhappily accepted, but was able to remove the charge with a different gentleman upon checking out. I felt that I was being treated unfairly and inaccurately by the first person who checked my family in on 2/1719.
Great location. Beautiful beach. Enjoyed the paddle board and kayak rentals.
Room was excellent, very clean, stylish, comfortable. Loved the restaurant across the street, great food, great live music, great cocktails. Room was a little too warm, couldn't adjust thermaostat.
Facilities were nice, and staff was friendly. Not impressed with Lone Eagle Grille. Hostess and waitstaff were not competent. Gave us a wine list on a locked iPad. Did not provide the correct dinner menu. Options were limited, with few fresh vegetable options. Cafe was uncomfortable with hovering waitstaff.
The first few days of my stay I was solo and was there for business. My wife flew in for the weekend and we had a great stay at our home away from home. The Hyatt in Incline always does a great job and has the best staff of anywhere I have stayed. Keep doing a GREAT job. One elevator was not working for a couple of days on Presidents weekend which made for very long lines and wait times. Need to reinstall the chandeliers at the Loan Eagle.
The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Staff was wonderful! Best service I have ever had! From beginning to end!
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
Convenient location, restaurant and sports bar next door. It seemed expensive, until I compared it with other properties. Bathroom and room appeared to be recently remodeled. Poor sound insulation. Noise in hallways was easily noticeable.
The location couldn't have been more perfect for our stay. We walked to dinner every night at MacDuff's, which was recommend by the staff. (Get the mac and cheese!!) We had picnic lunches looking out over the lake, which was directly across the street from the Inn! We really enjoyed being able to walk around, as well as drive to some fun nearby spots for food and took a drive all the way around the lake! We also loved the gorgeous hot tub out back, clean and truly beautiful!! We weren't properly warned about the fact that there wasn't any air conditioning in any of the buildings as it had been shut off for the season. I couldn't sleep at all the first night, and we didn't feel comfortable leaving the porch door open as we had a view out into the less affluent looking community to the back. I think it is probably worth spending extra for the lake view, and requesting extra fans up front if you are going post-AC season. We were more comfortable after the fans were on, but felt a little frustrated that it seemed to have been kept from us as we were told they would move us if anything wasn't working. After we called to ask about the AC not working, we were finally told that it was unavailable. We still had a great stay, and wouldn't put us off of recommending it, but wish we had a bit more warning going in.
The hot tub and the gym The fridge did not work
The rooms were very cozy and clean.
Goid proximity to the beach, free bike rental, free parking. Bed seemed clean enough to sleep in for one night and the AC worked well. We didnt like the dirty towels, outdated and smelly hallways, dirty old rundown room, uncomfortable bed.
Very Nice, Clean and Quiet - big room
Pool jacuzzi location wifi The bed was definitely not queen size. We called the desk to inform them. They offered to move us to a king size room for $30 extra a night. We had unpacked already so it was too inconvenient. I suggest you get the king size in the future if you're a couple. Also the room smelled like paint from the renovation.
Location is nice, pool/hot tub was nice Lake view room is right over the busy road which was very loud. No AC meant a very warm room with opening the siding for the only way to cool down, making it even louder. Overall, it was fine but not sure we would go back and definitely would request a room in the back building of the main road if we did
This inn has a great location and we loved the fact that we could include our dogs on our trip with us however, it was run down, and is in desperate need of renovations. The appliances such as microwaves and mini fridges don't work and the carpets are stained. For the price we expected nicer accomations and were a bit disappointed. Furthermore, dogs can never be left in rooms alone as I understand to not annoy other guests however, the many loud drunk people in the pool area at night past 11 were much more annoying than my dog. Renovate rooms, lock people out of pool area at posted times due to noises disturbing guests around pool area,
excellent value for money, friendly staff, very clean and great hot tub nothing!
The bed the wifi cut out and the telephone didn't work