one of the receptionists, solely on her own initiative and efforts, managed to serve a glass of warm milk at night for our two year old. rooms had no sound proof, basically had to sit up all night to listen to a man next door snooring. the receptionist was rude.
Although the hotel did not have the charm that a smaller or older hotel might have, the facilities were very clean and modern...and met my expectations of a 4 star hotel. The breakfast was extensive. We were traveling with a car and chose the hotel because it had free parking and was within the town walls. Overall we were happy with the choice. The hotel is a bit of a walk to the Duomo...we were traveling with my father who is handicapped (walks) but we were using a wheelchair. It was definitely possible to get to the main sites from the hotel but it was a bit of a chore...additionally, the south side of the city, where the hotel is located, is quite a bit quieter than the part north of the main piazza...I suppose this could be a good or bad thing depending on your perspective.
Wifi very poor
Free parking and easy walking distance to town centre sites
The room was great and the view was fabulous.
The bed was comfortable, but the shower was rather small. We did enjoy having windows in both the bedroom and bathroom. The location was perfect - walking distance to all the sights, but far enough away to be quiet. Parking was a huge plus!!!
Hacing a room on the 5th floor made access very easy No tea or coffee making facilities in the romm and the bar snaks were limited.
The location and convenient use of the car park The small room
Hotel was shopping, restaurants and historic sites. Room was clean and quiet. View from room was excellent. Hotel was relatively easy to find - good thing for GPS and parking was free. Staff where friendly and helpful. Internet worked pretty well. Paying extra for internet.
The housekeeping staff was outstanding,we felt safe in the hotel The receptionist lady linda was extremely blunt with us,and with other guests at several times....working in the same industry we found it shocking.... the noise also was disturbing on the corridor fairly early ...also we didnt like that we got billed for Bed & Breakfast,and we've been told that the breakfast wasn't included in the price.....so we never had it....
The stuff is very polite and helpfull, Breakfeast is very good, and the location is excellent..
Great location, beautiful period building with grand stone staircase (as well as lift), modern facilities and helpful staff. Free parking 10 mins away. 24 hr reception. Mattresses are 'firm'
Staff Weird hallways
Friendly and helpful attitude of all the staff. Our room was quiet and located off the Via Stalloreggi which is what we had asked for.
Views from our room were amazing We thought this would be our splurge hotel on our European vacation, but this was one of the more run down places we visited. The decor is dated (unpainted wood furniture and trim) and the shower was just a shower head on the bathroom wall with a shower curtain wrapped around it. The water from the shower got all over the bathroom floor making using the sink or toilet a messy adventure. We were quite disappointed with the overall value of this hotel.. although the location makes up for some of it.
Great location Finding the hotel by car at night. If we had known to go to the Porto Marco it would have really helped
very good location, good service,
Spacious rooms - wonderful views of cathedral and countryside
Simple furnished room with marvellous view. Helpful staff. No wireless connection in room. Had to use the hotel connection which wasn't always convenient.
Pleasant and chatty staff who helped me retrieve lost property from local taxi company. Also, their restaurant recommendations were reliable (not always the case in Italian hotels).Clean and comfortable rooms. My room and some others had wonderful views of the Cathedral and surrounding countryside. Cheap use of use of internet. Excellent location near the Campo, the Duomo and the Pinacoteca. Free (Italian) newspapers. Nothing really, except lift only takes you up one floor, you then have to carry your luggage up to the next floor. And the breakfast, as in many three star hotels, is pretty uninteresting: industrial cakes and biscuits, processed cheese! But the coffee was acceptable.
very kind and helpful staff and close to the city center
Very good location. Very nice hotel with friendly staff I enjoyed nice view of Cathedral and Palazzo Publico. Very happy with breakfast. The only problem was noise from the room next door late into the morning. I had quiet a loud woman next door, unfortunately I was in the hotel for 3 nights and so was she and her partner. This sort of thing you just have to live with, it is part of routine hotel experience.
Very close to city center & Duomo but very hard to get your car to the hotel to drop of luggage. Very hard to get to if not familiar with location.
Very pleasant experience to stay in an ex-monastery; has kept a lot of its authenticity. Impressive view from the superior rooms over the surroundings south of the city. Although at the edge of the old city, still very close to city centre. WIFI did not reach to the last room (with the great view) so had to sit in the hall for a connection. Room was on 2nd floor at the end of the hall and there is no elevator. Older people should take this in consideration when they book.
The size of room, historic nature of the hotel, and staff. Breakfast is weak.
very nice hotel something diferent than normal hotels excellent hospitality ,location .
We had a bueatiful view, the staff was great. It was a little warm. We stayed there on the 10th of May, and they don't turn on the AC until the 15th.
Interesting building with real history. Breakfast served in spectacular cloistered courtyard. Good location for access to major sights in old city.
It is in an ideal location and is full of character nothing
Excellent view from room window Rather noisy from next room probably due to a connecting door
The location-centrally located. The facility was immaculate and the staff was very helpful.
The historical aspect of the origins of Il Chiostro Del Carmine are wonderful and very much in keeping with being in Siena which is a town steeped in history and beautiful buildings. The staff were all very charming and helpful making our stay very special and our visit to Siena a very positive one.
An enormous old cloister located right at the edge of the area pedonale. Room overlooking the local countryside. Nice staff, good rate. Bathroom door opened out -- a small point until you try to live with it -- what you get when you convert a cloister into a hotel.
The location was perfect. Even had near-by parking that was inexpensive. Breakfast was amazing and the view at breakfast - incredible! Loved the story behind the hotel and our room was charming and very comfortable. The staff was excellent and very helpful. No lift, just stairs.
The rooms are nice, large and very comfortable. The staff was great, and very accommodating and our room came with Breakfast. In the old city center, which can be a bit tricky to find. The room did come with free parking. The room was pretty hot, and had to leave the window open with the temperatures in the mid 50's. There are new parking restriction in the city, and the hotel asks that you call ahead if you are driving. We never got that message. The parking is near.
Loved the size and character - it was huge! We only stayed for one night, but we could have stayed for a week. Great location close to Il Campo and lots of good restaurants and shops nearby. Breakfast was great - fresh cappuccinos and all! There was not a thing I did not like :)
Breakfast was great. The host was kind and business like and they were good about letting us leave our bags for a bit. Also I left something behind and they were good about sending it to me. I don't have anything
The appartment was very spacious, clean and in great location. Being able to access a lovely courtyard was a bonus in this busy city. Walter our contact was extremely helpful and very knowledgable.
Good central location. Clean and comfortable room. Vouchers for breakfast to use at good cafes nearby. Hotel staff recommended excellent places to eat in the evenings.
well located. Very noisy street with drunk people chatting all the night.
Very good location. Just a few steps from Duomo and Il Campo. Spacious room with wide windows , nice and comforable bahtroom. Variety in breakfas,t served in a cafe right next to the hotel. The kichenette was a great idea. You could have fresh espresso at any time. Since there is no nigth recepsionist it should at least have a vending machine for water beverages snacks etc.
Staff were very helpful with information about Siena. Good base to explore Tuscany.
Location is really good and the B&B is easy to reach. The receptionist speaks very good English and recommended us excellent restaurants! The room we stayed in was big and comfortable.
its location poor breakfast
Our accommodation was upgraded for us, and we were very pleased to have extra room and facilities, as our daughter had travelled from London to spend some time with us in Siena. We appreciated the personal service given to us, and enjoyed our stay very much.
It is a very convenient place to stay due to its prossimity to the Il Campo and the Duomo. The staff is very polite. Price is OK and confortable clean bed. We stayed in a room with a very small bathroom, like one square meter, but for one night it was OK. There was some noise in the morning while breakfast was being prepared.
The hospitality of the owners and the suggestions for restaurant-highlights
Run by a very friendly, helpful family The facilities are split over 2 sites, reception is at number 18 (not 19 as advertised on the website). Hard to find without a good map. But worth it
Location. Confusion over booking, breakfast limited in space and range.
Very nice people, very friendly, and very polite.The room is very nice, clean and quiet, the price is also good. Maybe the bathroom can be better, bigger and with more light, but it was more than okay for us.
1) location: very close and convenient to all major sights. 2) character/history of hotel residence, the fact that it was supposed to have a more intimate feel about it, being owned and run by a family. 3) you could self - cater to some extent, as there were kitchen facilities. 1) my room - it was supposed to be a double room for single use, but the single bed was a converted sofa, with no room for a double bed (indicates the smallness of the room) and the bathroom was very cramped. 2) My friend was accused of soiling the mattress of the bed in his room; he was even asked to pay for a new mattress. However, the accusation was entirely untrue. 3) Poor breakfast
interior is perfect, the stuff is very friendly- a girl came at 6.30 specially for us to make breakfast. The bathroom is wonderful- big, modern and clean. The floor is made from stone and in October it was extremely cold! The location of the room was not very good- the B&B Siena In Centro is not a hotel, you just register there and after it the stuff sees you to the place you will live, but they can do it only between 3 and 7 pm, the check-in is not convenient
The staff was very helpful and the room was clean. Inconvenient charging options for phone, no electrical outlets near the bed, only one in the room by the door and one in the bathroom. Window overlooking the main street outside the Campo seemed like it would be a great location, but was noisy all night.
Staff was nice close to compo For the price better room . BreAkfast would be nice.
Excellent location for Siena city, very helpful staff, cute room with balcony. Driving into the centre of Siena is an absolute nightmare (would recommend parking outside of city and getting a taxi to your accommodation). Five flights of stairs and no lift makes this hotel not for the infirm or physically challenged! Old pipes caused very unpleasant smell in bathroom but Stefano sorted that for us :)
The location was great and the price was right. Because I exercise alot I considered the 70 stairs a part of daily workout. The sheets and towels did smell funny, like they were washed in vinegar and not rinsed well. But they were clean and crisp.
friendly staff, very good central location, really liked views from the window across roof tops to il campo 3 floors-6 flights of stairs would exclude me going back with my parents for example
Albergo Centrale is situated very close to the campo and the main shopping street in Siena. Perfect location for shopping and exploring the city. It is possible to drive to the Albergo but there are many one-way streets. It was easy to find parking (even free parking) but not that close to. Perfect place for us.The balcony was nice. I don't have anything that I did not like. Guests should be aware that there is no escalator and it is on 4th floor. Do not choose it if you have problems with stairs.
The location was excellent and the staff friendly. Although the beds were lovely and fabulously crisp clean linen, they need new pillows. Also not good for disabled/unfit with 6 flights of stairs up the three floors, but the balconies are worth it:-)
The hotel has no lift, baggage must be brought up on the stairs; breakfast room is insufficient, we had to go outside to a coffee bar to have breakfast at our expense! The hotel has no parking, and it is located in an historical area where car parking is not permitted: the guests must park their cars at public parkings miles far from the hotel!!!
The staff were very pleasant and helpful and the location made easy access to the main square. The croissants at breakfast were very good. The shower screen and fittings were broken. I pointed this out to the staff but nothing was done. The paint work needed a refurbishment. The shabby chic look was more shabby than chic and I don't think it works for a hotel.
In the centre. Nice old caracteristic building. Friendly staff. Beautifull room and bathroom with a coffeemaker, water and a fridge for free. Bit noisy, but that's comes with living in the centre
Location was good, close to the Piazza del Campo but far enough that it wasn't noisy. Beds were comfortable and the bathroom was clean and fairly spacious. Breakfast had a fair spread, including croissants, cheese, cereal etc. Our room on the first floor smelled like cigarette smoke. The decor of the room was not great, but I guess this doesn't really matter.
The staff were really moast helpful and a source of much useful information. The room was very clean and very well decorated (with painted ceiling and painted furniture) and the bathroom probably the cleanest of any hotel I've stayed in. The breakfast was very substantial.
Location of hotel. within easy walking distance of sights. Also quiet at night. The slightly odd decoration of the rooms.The style is psycodelic spunging. Nothing offemsive but delightfully odd.
Spacious rooms with a good breakfast and location
Great breakfast, charming room, afforable, nice staff. highly recommend
everything was perfect
For a medieval building in an ancient city with all the steps, limits on space, expense etc of siena, it was fine and good value -enjoyed the stay Lots of steps up to the hotel area -but then again dont bother with siena if this is a problem for you
The staff was incredibly helpful when we arrived late and needed and extra bed at 2 AM. The website said it was a part of a castle but it seemed like a regular hotel building to me.
It's nearness to Il Campo in Siena was excellent. A plus was that they offered wi-fi connection for a small fee. The level of their check-in desk was up a couple of flight of stairs.
it was in a great location.... 2 mins walk to the centre of siena (the piazza)
The location was fantastic--only a block or two away from the Piazza del Campo. Also, we had a terrific view of a small piazza from our window. It was a simple, budget-friendly hotel so I didn't have any negative impressions.
The location was comfortably close to the Campo and the Duomo. We also thought the bed was exceptionally comfortable. The hotel was on the third floor, with no elevator. Also, the room was quite small by American standards.
The view from the terrace window in the attic room. The bathroom was quite smelly.
The staffs of hotel are very nice and helpful . And they clean the room everyday in good condition . The location of hotel is very very good in Siena as she is just near to the main plaza, it is great. Everything is fine except the bathroom is a bit small .
I liked that the hotel was sited very near the city/the Piazza del Campo, and that the staff was very welcoming and helpful.