Friendly and helpful attitude of all the staff. Our room was quiet and located off the Via Stalloreggi which is what we had asked for.
Pleasant and chatty staff who helped me retrieve lost property from local taxi company. Also, their restaurant recommendations were reliable (not always the case in Italian hotels).Clean and comfortable rooms. My room and some others had wonderful views of the Cathedral and surrounding countryside. Cheap use of use of internet. Excellent location near the Campo, the Duomo and the Pinacoteca. Free (Italian) newspapers. Nothing really, except lift only takes you up one floor, you then have to carry your luggage up to the next floor. And the breakfast, as in many three star hotels, is pretty uninteresting: industrial cakes and biscuits, processed cheese! But the coffee was acceptable.
Great location, beautiful period building with grand stone staircase (as well as lift), modern facilities and helpful staff. Free parking 10 mins away. 24 hr reception. Mattresses are 'firm'
Staff Weird hallways
very kind and helpful staff and close to the city center
Spacious rooms - wonderful views of cathedral and countryside
Great location Finding the hotel by car at night. If we had known to go to the Porto Marco it would have really helped
Views from our room were amazing We thought this would be our splurge hotel on our European vacation, but this was one of the more run down places we visited. The decor is dated (unpainted wood furniture and trim) and the shower was just a shower head on the bathroom wall with a shower curtain wrapped around it. The water from the shower got all over the bathroom floor making using the sink or toilet a messy adventure. We were quite disappointed with the overall value of this hotel.. although the location makes up for some of it.
Simple furnished room with marvellous view. Helpful staff. No wireless connection in room. Had to use the hotel connection which wasn't always convenient.
Very good location. Very nice hotel with friendly staff I enjoyed nice view of Cathedral and Palazzo Publico. Very happy with breakfast. The only problem was noise from the room next door late into the morning. I had quiet a loud woman next door, unfortunately I was in the hotel for 3 nights and so was she and her partner. This sort of thing you just have to live with, it is part of routine hotel experience.
very good location, good service,
Very close to city center & Duomo but very hard to get your car to the hotel to drop of luggage. Very hard to get to if not familiar with location.
the location excellent, two steps from the main piazza where the bus from the railway station stops, very clean, spacious room, excellent heating, they let us in before the check-in time and kept our luggage after the check-out, very good price. the breakfast big, everything a little over-sugared,but it's ok
Very good location. Large clean room. Friendly staff. Very good breakfast in charming room. Room to n front a little noisy
Very friendly staff. Good location. Free public parking 10 min. walk from the hotel. Nice building. Breakfast could be better. No shower curtains, so the whole bathroom was wet after taking a shower. No parking at the hotel as informed.
Location and convenient access to bus/train transportation. The hotel is comfortable and the staff were friendly and welcoming. We will recommend the Chiusarelli to friends and family. Lack of complementary wifi access. Considering the price of the room wifi should be included. Also, recommend shower curtains.
Excellent location for central Siena - close to bus station and centre of city. Lovely breakfast room and nice to have in house dining. Staff very helpful and willingly stored luggage until we were leaving later in day. Rooms near lobby were noisy from loud conversations at reception - mainly in morning.
Large clean room, great breakfasts and so handy to everything Staff could have been more friendly and helpful - like give you a map of the town, some information about the hotel, what services and facilities they provide
was a good hotel for our one nite stay in siena. comfortable, helpful people and the location although not in the enclosure of siena it was very close to the centre, perhaps around a 20 mins walk to the wonderful piazza el campo.
Traveling as a single woman I felt very safe there. The room was very clean, in good condition, and comfortable. The location was easy to get to by the city bus... or a taxi and you can easily walk anywhere. Breakfast was good. There was only one hotel staff member that was actually friendly but all of them were helpful. The bathroom was over-all clean but, I don't think they have washed the metal fixtures for a while. Plus, were are dirty hand marks on the ceiling from someone opening the access space.
Excellent location, helpful staff, very good food, a hotel with the old world charm yet very modern too
Very convenient location to all sites,museums, restaurants in Siena. Nice breakfast buffet in pleasant dining room. Room was very drab, furnished with old bed, desk and nightstand, no pictures on the wall, poor lighting. Desk staff unfriendly. No elevator.
Good location and not too expensive for pricey Siena
The Hotel Staff were exceptional. They made special arrangements to get us to our next destination. We enjoyed our stay at the Hotel and appreciate all they did for us.
Wonderful hotel with great location in the city center of beautiful Siena small room
staff location room air conditioning
Excellent location in the centre of the City. Very impressive building of great character. Well furnished room. Generally helpful and pleasant staff - but see below. Grubby carpet in room. Concierge gave innaccurate information about bus services and quoted eye watering price of 376 euros for 24hr car hire.
Fantastically located hotel, right at the heart of Siena. The hotel is also beautiful and seems well-maintained. Few facilities: For a luxury hotel I would have expected to find at least some - like pool, gym, etc...? In light of that, found the room rate extraordinarily high - stupidly expensive breakfast not included, internet charged at an absurd rate, €45 per night for parking, no facilities and a relatively inexciting and small room definitely do not justify the rate.
All the staff were efficient, helpful and friendly; not just the reception staff but everyone with whom we came into contact (including those who did not have good English). The room was comfortable; the decor very impressive. The hotel made guests feel special. Only one thing. Our room was just above the main street and the noise from the street continued loudly until the early hours of the morning. On two nights it continued until after 3am and prevented us from sleeping. Perhaps double glazing on the windows would help.
Hotel is well situated in the town. The decor is very plush. Welcoming staff. Buffet breakfast is overpriced
Everything was perfect! From the way the old palazzo has been renovated to the non-vulgar luxury around you and from the location to the personnel. It is expensive - but it's worth it to the last cent. The reception / consierge services offered were really good. We think that could be excellent if the the people there knew a bit more about the probable city attractions.
Location (with view), Breakfast, Bar area, Free internet
A beautiful quaint hotel in a well located area with great staff!
Beautiful terrace for breakfast with a panoramic view of the city. Attractive room with a comfortable bed. There is no one on the premises in the evening. I needed a blanket and had to call someone at their home to come over to get one, which they did promptly.
The check-in time is until 20:00. I was late because transferring in Tuscany by bus. The reception lady, Maria Luisa, is kind to leave me the message and came to me while 22:30. She is friendly. The house is very comfortable and you can have very good view from the balcony. It should be NO. 1 in Siena.
the excellent view , the free internet in the room The hotel reception closes at 8 P.M. It reopents at 7 AM . So after 8 p.m no one of the hotel's staff is in . So you are alone in the hotel. This made us feel a bit unsecured.To enter the hotel after 8 PM you have to enter a code in the hotel's main door
The very warm welcome and the relaxed informal style, it felt like being at home, we rate the service very highly. The attention to detail was excellent, the breakfast choice was superb and to be able to sit out on a private balcony to have breakfast with a view of the city and the Duomo was a delight. When returning to Siena we will definitely use the hotel again.
good location and great staff. rooms are small for the price. rooms are small
This hotel is really one of the nicest ever seen. What a location, what a views! /
The hotel staff were very professional, especially Michelle and Hazel.
Quality of room, service, and and superb view
Loved the size and character - it was huge! We only stayed for one night, but we could have stayed for a week. Great location close to Il Campo and lots of good restaurants and shops nearby. Breakfast was great - fresh cappuccinos and all! There was not a thing I did not like :)
Breakfast was great. The host was kind and business like and they were good about letting us leave our bags for a bit. Also I left something behind and they were good about sending it to me. I don't have anything
The owners were really friendly and helpful. The room I had ( Donatello) was really nice and super clean. I would recommend this hotel for people travelling to Siena.
personnel and owner were really really nice and flexible
I had a fabulous room with a view and the young man w3as as hwlpful as he could be, considering he had to do too much. The young man needs help doing some of the work. He is doing his best.
Very convenient to scala mobile, to restaurants and to central Siena. Staff were helpful when we had to catch an early train. Would have liked access to kitchen to make tea or coffee during the day.
The room was clean and well-decorated. It was also close to the city center. No one was readily available to show us to our room and supply us with the key. Information on the need to phone in order to be let in was not included in the e-mail confirmation letter. The room had no towels, and the woman who finally let us in couldn't locate any. Noise from the street was also a problem.
The location and the size of the room lack of extra pillows and if I was to have visited in the hight of summer lack of cooling - but this was not a problem for October
The view from our room was spectacular. Great location.
The welcome and the eagerness of the owners to make sure that my stay was very comfortable. The breakfast was generous. Too many steps.
The place wqas conveniently located not too close yet not too far from the Center of town in a charming part of the old city on a street with good stores for groceries, coffee, pastries, fruit and vegetables, as well as a coupoe of restaurants, trattorias, etc. The atmosphere in the B&B was pleasant, welcoming, very clean. The breakfast was ample and very nice...great coffee! I would definitely return there were I to travel back to Siena. I had some difficulty getting into the B&B on my first arrival. Thereafter, all went well. I stayed for 3 nights.
The location is perfect, easy access to the city centre but comfortably removed from the noise and mayhem around the piazza. Great restaurant and gelato shop just up the street. Kind of upscale rustic decor. Good breakfast.
Location is really good and the B&B is easy to reach. The receptionist speaks very good English and recommended us excellent restaurants! The room we stayed in was big and comfortable.
Staff were very helpful with information about Siena. Good base to explore Tuscany.
The appartment was very spacious, clean and in great location. Being able to access a lovely courtyard was a bonus in this busy city. Walter our contact was extremely helpful and very knowledgable.
Very good location. Just a few steps from Duomo and Il Campo. Spacious room with wide windows , nice and comforable bahtroom. Variety in breakfas,t served in a cafe right next to the hotel. The kichenette was a great idea. You could have fresh espresso at any time. Since there is no nigth recepsionist it should at least have a vending machine for water beverages snacks etc.
well located. Very noisy street with drunk people chatting all the night.
Good central location. Clean and comfortable room. Vouchers for breakfast to use at good cafes nearby. Hotel staff recommended excellent places to eat in the evenings.
Staff was nice close to compo For the price better room . BreAkfast would be nice.
The staff was very helpful and the room was clean. Inconvenient charging options for phone, no electrical outlets near the bed, only one in the room by the door and one in the bathroom. Window overlooking the main street outside the Campo seemed like it would be a great location, but was noisy all night.
convenient location stone staircase next to my room very noisy late at night and early morning.If you get a lower level room this is bad drawback to this hotel
We really liked the location. It was 2 blocks from the Piazza Gramsci....where the bus drops you off coming from Florence. It was 4 blocks from the bus stop that takes you to the Siena train station. It was also within close walking distance of all of the wonderful sights in Siena. The front desk staff was extremely pleasant and helpful...that is worth a lot to us. You could feel the spring supports in the bed mattress while lying on the bed....perhaps a mattress update is due.
It is situated just 5 minutes both from bus station and centre. It is a bit noisy due to its location.
The location is fantastic--right in the middle of the tourism zone. Get better coffee guys. Machine coffee doesn't have to be this atrocious.
Very comfortable room, beds, staff was helpful and friendly. Great location.
It's location can't be beat. Right in the heart of Siena. A very good value, just don't expect a 4 star hotel. Room was cold during the day. Hotel would not turn on heat until 6 pm. Shower makes a mess, not matter how you try to contain the spray. Somewhat noisy when people tromp down the hallways to their rooms (tile floors everywhere).
its position in the centre of siena front desk open 24 hours a) the directions we were given were impossible to follow. first night in italy and driving ,so i was not au fait ,but i could not follow the directions given. we had to park and then walk into siena to find hotel and even then we had difficulty finding the hotel carpark a downloaded map would have been helpful as directions are never as good as "seeing it" b) had to queue for breakfast
Our room at the Cannon d'Oro was charming and very spacious. Our room at the next hotel we stayed in (in Milan) was the size of a cracker jack box! It was extremely convenient to the old part of Siena and to buses. We didn't like the coffee at breakfast, which came from a machine. We just went out for coffee after breakfast. No big deal.
simplicity of room and central location breakfast!, ..plastic cartons and spoons for cereal, cellophane wrapped breads
Very Courteous staff Very hot in our room in the summer. No air conditioning.
Location of hotel. within easy walking distance of sights. Also quiet at night. The slightly odd decoration of the rooms.The style is psycodelic spunging. Nothing offemsive but delightfully odd.
Great breakfast, charming room, afforable, nice staff. highly recommend
The hotel has no lift, baggage must be brought up on the stairs; breakfast room is insufficient, we had to go outside to a coffee bar to have breakfast at our expense! The hotel has no parking, and it is located in an historical area where car parking is not permitted: the guests must park their cars at public parkings miles far from the hotel!!!
Location was good, close to the Piazza del Campo but far enough that it wasn't noisy. Beds were comfortable and the bathroom was clean and fairly spacious. Breakfast had a fair spread, including croissants, cheese, cereal etc. Our room on the first floor smelled like cigarette smoke. The decor of the room was not great, but I guess this doesn't really matter.
The staff were very pleasant and helpful and the location made easy access to the main square. The croissants at breakfast were very good. The shower screen and fittings were broken. I pointed this out to the staff but nothing was done. The paint work needed a refurbishment. The shabby chic look was more shabby than chic and I don't think it works for a hotel.
The staff were really moast helpful and a source of much useful information. The room was very clean and very well decorated (with painted ceiling and painted furniture) and the bathroom probably the cleanest of any hotel I've stayed in. The breakfast was very substantial.
Spacious rooms with a good breakfast and location
In the centre. Nice old caracteristic building. Friendly staff. Beautifull room and bathroom with a coffeemaker, water and a fridge for free. Bit noisy, but that's comes with living in the centre