the room is very nice and well built for Malaysian standard in terms of service, there aren't any organisations at all. the staff are not attentive and slow, plenty of them but none seems to know what they are doing. when dining at the Sunset, one of the staff said they don't have a wine list, they just serve red or white if you want, but where are the wine come from? then she gave me a whole list of all you can have ! they really do attract whole bus load full of Chinese tourists... prefect for corporate events or people who don't really care about service...not even for a weekend get away, its a shame because they rooms are really nice, but should've known, there are more than 300 rooms! and there's only one tiny pool! being over looked by 600 people at breakfast time!
Your Kind staff, helpfulness, polite is exc excellent! Food, restaurant is less and no good choice for the food.
Being Vegeterian the hotel staff did everything they could
Excellent, happy, and hospitable staff; great buffet selections for dinner and breakfast; free bikes; great sunrise and sunset views around the site; nice gym and pool; quiet and peaceful at night; comfortable beds; balconies for every room; welcoming for singles, couples, and families as guests. Can be romantic or family oriented as well as a relaxing place for group events. The rooms are vey clean, but some linens like bed skirts and comforters are a bit stained from previous guests, which is especially possible to occur since all types of people, including families with smaller children, are frequent visitors. They are working to improve on cleaner auxiliary linens.
I like to look at the sun set is a very nice view. Besides, the swimming pool is very nice especially at night. Hope customers can swim at night. Prefer that the premium traveller palm villas come with bath tub as well as i think with this price without bath tub is not worthly. Everything just fine.
Rooms are very nicely decorated. Excellent view of the Ocean. Liked the free activities like windsurfing, cart sailing etc I did not managed to log in to the wifi even after getting the hotel staff to help me. The then gave me a LAN cable but still can't connect to the internet. Breakfast has limited choice. The egg station is inefficient and have to wait long for an omelet. The beach does not looked very clean
The place was relaxing and I liked it that wifi and 3G was weak - so we could really put the phone down and enjoy quality time. The good was really poor. Hygiene a concern and the pool was overcrowded and looked dirty (murky). The Chinese restaurant sold mushy prawns, rotten mangoes in our pudding. Breakfast was dirty. Bowls were unclean with food still stuck on it.
welcoming staff and nice view... no arabic food and no arabic tv channels and no ATM or shopping store at the hotel
The design and location of the villas is great. Rooms are clean as well. There's no guidebook in the room to introduce the hotel facilities, restaurants, room service number etc. We merely gotten a photocopied 1page phamplet showing the hotel map & restaurants. Restaurant service at the club house is poor and staff is not as attentive. For the buffet, there's lots of houseflies landing on and hovering around the food. Guests have to spend time swatting at the flies. Spa-wise, suggest body scrub to be included in the package. And to have some brochures on the spa facilities as well, we found out that there's steambath but was informed last minute that we will require swimsuit to use it. Some warning would be nice.
the air conditional is very poor. the simming pool is very tiny. while im stay in my room one night that's a lady open my room, i was shock then i said to her your are enter to a wrong room but she said the room number is right and show me her key ... How can other can check in the same room with me? and what if im not in my room at that time ??????? this hotel got a very poor check in system.....
the air conditional in my room was very poor. they got a very tiny summing pool.that's one night when i was at the room i saw a lady enter to my room and then i said to her you got the wrong but she said that's the room key she got when she check in just now, how can they staff can gave the same room to other and this was very dangerous what if im not in the room that time ????
Very good value for money as a lay-over hotel for connecting flights.
Being upgraded to Executive suite; being recognised and welcomed on second stay; easy to find due to clear road signs; close and easy to find access to KLIA; reasonable price. Restaurant food was limited for westerners and food was cold and a lot of it was uncovered with numerous flies around. Can't help the flies I know, but food covers would help.
I couldn't turn off my aircon without haveing power for lights etc. My television didn't work very well and I couldn'tlook at any movie channels.I'd like to see a more comprehensive information pack in rooms which mentions Hotel facilities,opening times and closing times of pool/breakfast ,gym etc and maybe some specific clsoe by site ,eatery etc.
Comfortable bed. Long way from the LCC airport terminal.Expensive cab fair to get to after 12 midnight.
Being upgraded to Executive suite; easy to find because of clear Hotel signs on main roads; close access to KLIA; reasonable price; availability of food 24 hours. Swimming pool being closed from 7pm to 7am; Restaurant food was limited in western food and food was cold, even in bain-maries; food was also uncovered for hours.
Very convenient close to the International Airort with Shuttle bus !
Having a bed instead of sleeping on a plane ;-)
Wonderful. Very well located, excellent value for money.
If you fly to/from KLIA, fine. There is free shuttle service starting at 5:30. If you fly to/from LCCT (low cost airline), I would not suggest this hotel. It's 20 mins by car from the airport. It costs 2/3 as much as going to the city center. Normally, you only need less than 50 mins - 1 hour to travel to city center from the airport. I arrived to this hotel late at night and left very early so I couldn't see much. Based on what I have seen and experienced, it's quite overpriced.
Excellent Location & Free Airport Shuttle Pretty Lousy. Gave us 2 single beds though we were a couple. The room was not clean. Had to carry our bags ourselves. I would never stay there again.
Only 10 mins from KLIA airport. Staff very helpful. Very clean. Lovely outdoor pool - ideal for relaxing between flights. I would recommend an executive room, which is reasonably priced, but quite basic. Large, comfortable bed. I had difficulty finding the shuttle bus pick-up point, but maybe that was down to jet lag! It is, in fact, on level 1 door 3.
Closew to airport being woken by workmen replacing a window frame outside our bedroom. This woke us up and ensured we had a bad sleep. When we spoke to reception they said "this is when we carry out maintainace". This is a very bad time to be carrying out this type of work as it disturbs guest who pay a lot of money and who need their rest after travel.
convienience of location and the fact that they started the shuttle bus 1 hour earlier for me no not fro the price
free internet service. 1) spent the night with flies and bugs 2) shuttle service finished around 12midnight and we had to take taxi from the airport. 3) more immprovement is expected on staff services
There is only one other choice at present for an airport hotel and the Concorde was much easier on the budget. The staff at the desk was great. The airport is very modern and up to date, although it is a little far from the city. A train connects the city, but a taxi ride to a down town hotel is less $25 US. Nothing.
The quality of the service and the food, also the friendliness
proximity to airport and free/fast buggy transport comfort of room fantastic breakfast swimming pool
Hotel staff is really helpful there. Price ;] they charge really a lot of money for their location.
friendly and helpful staff superb location for airport
close to the airport and have a check in counter right at the laggage claim area light in the room is a bit too dark
massage im miss. but reservation name is mr.
First-class room ( free upgrade to Pan Pacific club) and excellent breakfast in delightful top-floor setting. Staff throughout hotel helpful and welcoming. Just the place to relax (nb. in quiet!) after a long flight and within a stone's throw of the airport and fast train into KL. It is a wonderful place to stay. The high quality of the accommodation is - alas - no longer matched by the quality of the food. Room service provided food that badly cooked (almost raw chicken) and cold, though they got it right second time. 'Degrees' restaurant served tired and dull food (a la carte) - not a patch on what it was a couple of years ago. I think they need a chef rather than just kitchen hands (but the service was fine).
Helpfulness of the staff and the service and facilities Only one armchair in a double room, two would have been better
The hotel's location, virtually within the airport, was perfect for our overnight transit.