Hotéis em Háaleiti og Bústaðir, Reiquiavique

Prós: We loved the nice lobby and the coffee. Also the receptionist on day 2 was very friendly to us and apologized... The breakfast is okay - you get everything you need in the morning.

Contras: We left after day 1 (out of 2) the hotel. Reason: We got a code for the entrance and the room which was not correct. We rang and were told to use another code for the door and room 7. We told the guy, that the mail said room 6. Therefore we got another code and were wondering, if we now knew the code of room 7? In the night we got a visit from tourists in our room they also might have gotten a wrong room but the right code. This hotel has a security system, which is - in our oppinion - not secure enough to have a comfy stay! Thanks for the receptionist woman who apologized for this! She was very kind to us.

Prós: Had to leave the hotel before breakfast time.

Contras: Have been there before, everything ws as expected

Prós: Self-check is great and simple. Perfect for 1 night stay. Good value for money

Contras: The curtains were not dark enough. Hard to sleep during the summer time, when it's do much light in Iceland.

Prós: Very clean. Helpful friendly staff. Delicious breakfast. Perfect location, on the bus line, or an easy drive to downtown. The pizza place downstairs is fantastic.

Contras: There was no breakfast. I paid for a room with breakfast but there was none. I selected this hotel because there was breakfast included and I would have stayed elsewhere if I had known this. I am very unhappy about this and to mislead your customers in this way is not what hotels in Iceland need in these times.

Prós: code worked well and no problems. SMall but comfortable room for overnight stay.

Contras: No breakfast because of covid! We did not know until we came to the breakfast lounge. No harm done.

Prós: The staff was amazing and super helpful with anything and everything needed.

Contras: The room was a bit small.

Prós: The Vox dining experience.

Contras: N/A

Prós: The cleanness and the good room.

Contras: It was all ok. We just stay from 15.00 to 11.00 to day.

Prós: Hotel is in nice location and the well appointed with modern furniture and everything worked fine. Staff was nice and courteous. Elevators need room keys to function so it's very secure. The view from the room was ok. Bathroom was very small.

Contras: We wanted to have some light dinner at the bar but the selection was so poor we decided not to. We ordered some beer and snacks and all they had was cashews. Who eats cashews with beer ? Did not even have some peanuts or finger food like fries.

Prós: How clean the rooms were! It was so easy to just come in and relax!

Contras: I would have liked a sheet under my duvet .

Prós: Great view of the bay, executive lounge was first class.

Prós: They accommodated us wonderfully when we arrived early

Prós: I enjoyed the high end quality from top to bottom of the hotel! It was immaculate, stylish and staff was helpful and enjoyable.

Contras: I would have preferred to have been closer to downtown so I could walk to the downtown area. However, that would mean having a big hotel in the middle of a great little town. I understand that they are building something closer to town that fits in to the surroundings, so I'll have to try that when it opens.

Prós: The staff was very helpful and friendly, the restaurant was excellent. You can book tours from the operator in the lobby. Great views from our top floor room. We definitely recommend that you stay here and enjoy the beautiful country.

Contras: Location is just a wee bit far away but buses or a short walk will get you downtown and closer to more dining choices

Prós: I will be happy to return to your wonderful hotel excellent

Contras: Delicious food and friendly service staff

Prós: The staff were extremely friendly and service oriented.

Contras: It was a little warm in the room, I would have liked a fan in there.

Prós: clean, good parking, good food

Contras: management very inflexible on check out time. a 1 hour extension would have cost 25 US$.

Prós: It was a good value for the money. Nice, airy rooms and I enjoyed being able to walk around the neighborhood.

Contras: The hotel cost for breakfast was high. I have stayed at 2 other Reykjavik hotels in the last 5 years and breakfast was always included. The selection was fine but $20.00 us equivalent was high. I prefer the breakfast at Hotel Bjork and it was included in the room cost. Also the shuttle to town was conveneient but not the return to the hotel. It was inconvenient and wse had to take a taxi back both days because their was so much time to wait before 6 pm. I would like to see at least 2 other trips in that schedule.

Prós: Great service, friendly staff, range of services.

Contras: 1-> Standard single room is extremely snug. Marvel of engineering how they are able to fit all the necessities into such a small area without compromising on available amenities. 2-> location from core downtown. Several free shuttles are provided however, the frequency is limited to a handful per day which may limit flexibility when sightseeing, etc.

Prós: Staff helpful and courteous. Everything was clean, tidy and well presented. The food was very good and the breakfast to die for!!

Prós: The hotel was pretty good, however, nothing extremely special. It is for people who like an extra touch but do not go into extremes.

Prós: Clean and quiet rooms.

Contras: A poorly communicated fire drill at noon while having an infant sleeping in the room is a life event.

Prós: Modern hotel with efficient staff. Spacious and clean.

Contras: 20 minutes walk to town. Very expensive restaurant which even by Icelandic standards was just too much. We ate at Pizza hut around the corner.

Prós: Spa, staff, dining

Contras: Need for a cab to get downtown

Prós: Very friendly staff, good food, beautiful room.

Prós: It was warm friendly and welcoming the hotel restaurant VOX was fab and you got 10% discount.

Prós: breakfast was good, somewhat close to downtown

Contras: It was cold outside but room was really hot, there was no AC or fan

Prós: Checkin is at 2pm however our flight landed very early and we arrived at the hotel just before 8am. They were kind enough to let us check in early otherwise I’m not sure what we would have done. The room was great, we would definitely stay there again.

Prós: Warm and comfy beds

Contras: Shower was poor and kitchen area too small for 2 people

Prós: The lady at the desk was superb.

Prós: The girl was lovely. I forgot a plug adaptor & she got me one

Contras: It was about 50 minute walk but I knew that when booking so it suited me fine

Prós: Cheap and good location.

Contras: We were missing a common kitchen. Only microwave oven and a water heater in the room. Otherwise good for the price.

Prós: More affordable rates. Free parking.

Contras: Old fashioned and requiring a refurbishment. Terrible smell. Two large steps to get into the shower. No hairdryer available. Sofa bed too soft.

Prós: Near the city center.

Contras: The apartment smelled too much of tobacco when we arrived. The heating was off. The kitchen trash bin was full of trash from previous guests. The bathroom had no towel for the floor and the bathtub did not drain the water quickly. I wouldn't recommend to stay here as there are better options in the city.

Contras: Smell (of some fish) A proper cleaning would make it much better.

Prós: The beds were pretty comfortable and the room was affordable.

Contras: There was a strong smoke smell from the building, shared bathrooms were not well-cleaned.

Prós: Nothing.

Contras: NO, NON, NEIN, NEE, لا, 唔係, EI, NEI, NÃO, Нет DO YOURSELF A FAVOUR: If you're considering booking this place, DON'T. Just straight up DO NOT. Save yourself. Dish out a couple extra bucks to stay somewhere else. I know the cheap price is alluring. DONT. They are CROOKS. Our flight was cancelled due to COVID-19 and we weren't allowed out of our country. But they flat out refused to 1. Give a refund 2. Change our dates 3. Give us a voucher for when we can come. Businesses like these should not be allowed to take advantage of their customers in cases like COVID that affect the whole world!!! They only care about their payday, they don't care about people. Every other Icelandic reservation I had was more than accommodating except these crooks. I've been to Iceland before and the people were so caring and helpful, I love it there, but these people are a stain. DO NOT STAY HERE. THEY DO NOT DESERVE YOUR MONEY IF THEY CARRY-OUT BUSINESS LIKE THIS. For the love of all that is Holy and GOOD, PLEASE support anywhere else that treats their customers fairly!!! And if they give you the excuse that you selected no changes or refunds, WHO CARES, I did on every other reservation in the country and they were ALL helpful except this place. WHO CAN FORSEE SHUTTING THE WORLD DOWN FOR 6 MONTHS?!? Terrible experience, will NEVER return, will file an official report and will make sure I share to everyone I see going to Reykjavik to NOT support these people.