The Cove is beautifully designed and the facilities are excellent. Our room had a private pool and a great view. The service in the restaurants was great. The front desk service was very poor and the airport transfer we booked didn't turn up to pick us up from the airport! Also, the pools are still too cold and need to be heated up
the hotel setup being spead on the shore like a medeterainian village
Nothing to like about this hotel as their management do not have any respect for customers any they only care about money................... The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ................... The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate........., I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced. I made my booking through a travel agency and not through the hotel site for 3 nights ............. Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had. ............ When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry. ........... When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in ............ I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible" ............. I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything. What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.
Warm and friendly staff,Excellent services,Good food,Wonderful thematic setting.
Wonderful setting, great food, good facilities and rooms. lovely beach and good spa. Expensive for the standard and in comparision to other resorts. Rooms and in room amenities ok but not luxury for the price. Service a little slow at times - room service & housekeeping in particular. No choice of pillows in terms of softness/hardness.
Please write at least 15 words
Got checked in late and was upgraded to a villa with pool. Fantastic. Great location, beautiful area and beach. Lights in bedroom didn't work, restaurant selection is not that varied but overall I would return again for sure.
Location of the hotel and the views from lagoon villas toward the sea. Kitchen was not equiped.
The location is good and it luxury hotel. The chekin to hotel are very late, also the chekout is vary slow.
Excellent location with stunning views from infinity pools. Great place to chill out and relax away from the hustle of city life in the Gulf. Fabulous summer prices! Highly recommend seaview room on level four if available. Alternatively, would be great to have 2-bedroom villa with own splash pool and sea view -- awesome! Sewer/water smell in room. Reported to reception. All complaints were acknowledged and dealt with professionally and satisfactorily.
The design or layout of the hotel, all rooms, apartments spread over the area as being in a Mediterranean village. Room suffered a bit from moisture smell due to the airco.
Food was fantastic, beachside loungers were great and had a fantastic massage at the spa. Our room smelt very damp. The swimming pools are too cold.
The place was very nice also the view was amazing Nothing much but we ask for the room service for something it come late to us
Big rooms, very good food Timings for pool, beach and kids club only till sun down. Which is a pretty short because there is nothing else to do at the resort and with kids in tow nothing to keep them occupied either.
Everything was great
OVERALL A GOOD FAMILY ORIENTATED HOTEL INITIALLY GIVEN A ROOM WITH A LOT OF NOISE (APPARENTLY THE HOT WATER HATING SYSTEM WAS ABOVE THE ROOM)AFTER THREE COMPLAINTS TO MANAGEMENT I WAS MOVED TO ANOTHER ROOM NOT SATISFACTORY AS I BOOKED TWO SEA FACING ROOMS BUT WAS MOVED TO TWO ROOMS WITHOUT SEA FACING VIEWS
The Hilton Resort and Spa had the ideal location, the arabian themed architecture of the resort was beautiful and the wide variety of restaurants and the quality of food offered was excellent too. The staff was not very well trained to cater to our needs, either they were too over worked or under trained,hence they missed out on a few things we had asked for before check-in.
It's the best in ras alkhaimah. There food is not good. I recomand that to eat outside the resort
Friendly staff, nice crowd, salt water pool Poor breakfast buffet. No free internet
Beautiful beachfront with lovely pool area and lots of sun beds. Good restaurants, especially the Brazilian one. Tidy room, with comfortable beds and nice bathroom. Breakfast was not as good as I would expect from a resort like this. Check out was a bit slow.
After a few rough weeks, we really needed a relaxing break and the Hilton RAK really did deliver. We had initially booked a Junior Beach Villa, upon check-in they've upgraded us to a Premier Beach Villa, which was spacious and the kids loved the Jacuzzi. The hotel is massive with impressive facilities with something for every family member. The beach was crystal clear, the water was just perfect not too cold and not too warm. My 5 yr loved my the kids pool and slide. My 1 yr enjoyed the landscaping and being in the outdoor. The service was excellent and the food was amazing. I couldn't believe the quality of the food even though it was a buffet. The hotel was packed but we didin't feel if on the account of attentive staff and massive hotel. The only thing we didin't enjoy was the tempretered pools. the weather was amazing but the pools were alittle too cold for the kids.
Great room The service at the hotel was poor
-the near beach - the crabtree and evelen soap and shampoo - i liked the petels they put on towels - the suit doesn't have a sofa-bed + no robes and slippers
I wish more attention to residents and meet their service and be more sophisticated and the most important Shi provide bed and cover for children
The suites on the beach are excellent and the beaches are fabulouse, thought the hotels lacks some activity and top restaurants
We liked the true resort atmosphere that was present during our entire stay. Most of all was the personal attention given by even upper management. This is really world class guest relations and customer service level at its best. We would definately re visit this hotel.
Children pools and play areas
the hotel is great place for family vacation, beach is beautiful and the staff are freindly
Employees are all well trained, only exceotion is the reception clerk.
My room wasnt available on check in, but because of this I was upgraded to a beach front room.
the room view.. few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.
Good boating facilities It is not a 5* quality hotel. It is more 3 to 4 star.
Good selection of facilities. No extention to check out time which was problematic.
quiet, beautiful location The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.
the green areas
The friendliness and the peaceful and restful environment A little dissaponted with the Coffee shop environment at Dinner and Breakfast
Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com
Swimming pool, lifesaver did his best to control usage (but not his job), room size, terrace. Poor recreational facilities (only game table soccer and was broken), banana ride and donut "broken", having to pay for tennis court, food was horrible, poor restaurant organisation (buffet) , dirty beach at low tide (sand is black from oil deposits), too few TV channels
Massage center and the dinner. Staff was not friendly.
This is a nice resort,room was good nice location as well,it was good to have the buffet by the pool on friday night need to review the breakfast buffet menu and give bit more seaction(bread was not so good)
Though my room is up graded without any extra payment, which I appreciate but frankly there is a lot to be desired in the hotel to be- For me- a 4 Star resort.
the beach was soo nice and quite. the surrounding gardens are tranquil. the veranda at night was very nice and quite. during public holidays the swimming pool was very noisy until late timing
The view was nice The pool closed to early , should at least stay open until 11 pm.
location , quiet & calm ness of resort it wasn't worth the 4* star rating , it was ok to spend a night..... shouls be much better
We enjoyed as a family walking along the beach and the family environment it offers; in addition to the quiet ambiance at night on one side and the outdoor music played on the other side which give you the option to enjoy the evening the way you like. Kids enjoyed the beach and pool during the day, and the playground in the evening. To have more varieties in the buffet selection for breakfast and lunch, in addition to increasing the number of lifeguards at the pools and the beach.
a lot of activities, and the Chalet was very comfortable and service was fast and he food was very testy hoel staff was very friendly and experianced. nothing
beach is not clean, even due to break water is smelly, very poor beach
Only the Pool Less indoor activities
The only saving grace for this hotel, is the free access that it provides to the Al Hamra Fort Beach Resort The rooms are cramped for space. The Wifi works only in the hotel lobby and not in the rooms. The Concierge had just one bell boy @ full capacity. Food was hopeless
1-The service was so bad that it well tack them more than 30 min to deliver any thing.
room +swimming pool+ Gym & spa + parking area + entrance and reception. remote location + no landscaping + no beach+ mini bar system+ the view from room.
The staff at the front desk with the back up of their manager/s were amazing specially during the crowded period of Al Eid but room service and room cleaness was not to our satisfaction.food and staff at all outlets were good.in general Hotel is good with more attention to rooms cleaness and services.good luck. see before the good and bad
The hotel is brand new. Therefore, all equipment and furnishing are very nice. The staff is very nice and helpful. The restaurant served very good food
Neat clean efficient new hotel - excellent breakfast Being a budget hotel menu prces should be more economical - good for hotel good for customer
the lobby was perfect really nice and the pool also..everything is new and nice.. when we asked for extra tissue the staff said they dont have..and before we left the room we called the reception for check out and when we're down still its takes them time to clear everything and check us out.
The hotel is located in an industrial area. It is difficult to find and the staff seemed unable to provide directions over the phone. Check in was slow and the staff did not appear to be well trained.
Everything! It was a pleasant surprise as the hotel was new and only opened for a few months. But the rooms were nice and clean, staff were very friendly and eager to please and the restaurantwas very good and a good variety. Also the price was right. no
The staff was very rude! Calls to the reception were often ignored! Room service did not change bedding at all.
I liked the location of the hotel and the swimming pool& beech. The hotel is basically for Europeans,according to my experiance.I went with my kinds ans selected the hotel based on my requirement of having a good kids paly area,which was inforemd in your website but actually it is not there.The facilities are less.I suggest show in the website what is actually there.
the restaurant we had breakfast in was very dirty
We enjoyed the beach and the pool.
there is no taxi , every time waiting in hot weather for taxi go to near street
it's one of the best trips we had on a tight budget,very relaxing and breathtaking view. honestly,none.I want to go back.
the beach and the swiming pool areas are the best
swimming pool but its too cold no heating system . at early morning the water at the garden its very bad smile. (and also at night ) .the gym equipment its old &poor also its rusty.the bathroom its smile bad .the staff don't know about city as asked about the cinema he said only India cinema ??!! but I found Arabic cinema at caarfour . they need training.
Breakfast meal was marvelous. Filipino staffs are really kind, even bell boys, and cooks. Did not like that towels are not available anytime, aside that is limited per day, the staff assigned there is not giving the right number of towels to right number of guests.
beachside. lunch buffet menu.
the beach the elevator is awful. my hand got stuck between the elevator's door. it is not safe at all. to go to the beach you have to go through stairs which is not good for old people.
Staff was helpful, but maybe not so professional. Wifi was available in the lounge, but not in the rooms The hotel gave a shabby impression, and was located too far out of town.
The service was really nice, with any problem they attend you inmediatly I think the price of this hotel is high according with the instalations. The hotel is old and with this amount there are better hotels for a small diference.
Good location, excellent facilities (gym etc.), great breakfast! The hotel is getting very old
The hotel is centrally located and easy to find. Rooms are clean, bed was OK and price was better value for money than others in town. Breakfast in restaurant was edible but not exactly appetizing.
good restaurant availability No tea service, water in room
It was peaceful and quite alongwith a good buffet breakfast Nothing
Location was quiet Rooms were rundown,no complimentary coffee,tea or even water.TV reception poor.Electrical sockets not working,
Good rooms, very good food, good facilities and excellent location. Housekeeping was not up to the mark. The non-smoking room smelt strongly of tobacco.
It relaxing place to be at. Staff service need to improve and have customer services
Hotel staff was frendly. The faclities mention in the web site stating thet pool (snooker) are not avialable for every visitor, it is just for bar users only and tennis court, squash court it 's not good, many equipments in Gym are not working.
When i reached the hotel i realized that the hotel is offering a 30% discount for UAE nationals, which means at least 200 dollars on what i paid. this issue make think not to depend on booking.com to make reservations inside UAE because i may get better offers making booking by telephone . i hope in the future such information should be transparent and available for the costumer to help him make better decisions.
The villa , swimming pool, amenities in the villa,staff of the hotel, the whole atmosphere of luxury and relaxation. The food in Al Waha and Saffron is very expensive and average quality.The water rotation in the swimming pool makes very unpleasant suction noise so we did not stay on the terrace in the evening because of that althought the weather was very pleasant.
Simply Everything !!!
Quite, Relaxation , very nice view, staff are very kind. - I toke more than one hour to check out from the resort. - Some time workers are roaming in front of swimming pool and break your privecy. - Room service is bad and inadequate.
Every thing was so nice about this Hotel
the villa was amazing very nice decoration,, the pool size is really good for two people,, quite relaxing place and open to the desert not crowded at all,, I did like the moon bar where u can have food, drinks and shisha,, there food prices was little bid high but for the drinks it is really cheap. lack o facilities,, there only two restaurants plus one bar and the resort is very big there should be more places to relax in they can place another bar,, the price some how is expensive 2600 ++ DHS for the normal villa I think it is over rated ,, the fair price should be around 1500 DHS.
The service of the restaurant staff was very good at breakfast. Parking was insufficient.
Staff very helpful No major faults
It was close to the Marathon venue The furniture of the room, the bed cover, etc.
I didn't find something that attracted me.
Stayed 2 nights with family of 2 older kids. A bit pricey compared to other city hotels but conveniently located hotel. Could not hear any music at nights as some guests mentioned in their review. The carpet was a bit dirty but we did not complain as it was manageable since we came to the room only at nights.
A comfortable and relaxing weekend within a clean and friendly atmosphere Too short a stay to make any adverse comments. I enjoyed my stay and did so on the advice of others.
Good buffet breakfast No swimming pool, no gym facilities
The staff people were good. Its not bad, but doesn't worth that much, the place is very poor, no swimming pool.
The Staff were very friendly and helpful There was no hot water only warm