Hotéis em Raleigh

Prós: Clean convenient friendly staff

Contras: No

Prós: Everything. I love the bathroom and the big shower. The bed was extremely comfortable.

Contras: Nothing bad to say.

Prós: Very clean and well maintained. Rooms were clean and fresh. Beds and pillows are very comfortable as well.

Contras: Nothing

Prós: Clean and beautiful modern room.

Prós: Bed was super comfortable and the shower was amazing. Pool was the perfect temperature!

Contras: N/A

Prós: The very comfortable and clean location

Contras: Room service never came I had to request towels I would still stay again but was a little disappointed

Prós: Pool

Contras: No enough staff at the desk

Prós: Room was stylish,comfortable, and clean. Check in and breakfast staff very friendly! Excellent Breakfast.

Contras: Some road noise from I 540.

Prós: This hotel was very beautiful and exactly like the pictures. My room was spotless and comfortable and the front desk team was friendly and helpful. This hotel had everything I needed. Wish I could have stayed longer and would definitely book here again

Contras: Everything was amazing, I just would have liked more hot food breakfast items.

Prós: Good place to be,great experience!

Contras: Honestly I did not see anything wrong,everything was perfect.

Prós: Loved handicapped room with shower. Very friendly staff. Good breakfast!

Contras: No

Prós: We always stay here when we are in town. Cean, comfortable rooms with wonderful breakfast and helpful staff. It's in the perfect location with tons of shopping and restaurants close by. The pool was the perfect temperature for the winter months.

Contras: N/A

Prós: I absolutely loved this hotel. Location, room size and amenities, staff, breakfast, cleanliness.. we only stayed for 1 night as we had a reservation the following nights at The Renaissance. Residence Inn will be booked for our entire stay next visit!

Contras: Nothing at all.

Prós: The entire Experience was Perfect.

Prós: Rooms are very nice

Contras: Little farther than the other hotels in the area

Prós: Beautiful hotel

Contras: Added food charges to the room that I paid cash for

Prós: The shower was modern and fun to use

Contras: The keycard took awhile to read in the elevator

Prós: The room was amazing! The rooftop bar was amazing as well. Very friendly staff. Will always stay here when I come to Raleigh.

Prós: It was right down the road from the convention center which meant a short walk, they were careful about safety protocols involving food after the chef accidentally cut himself, and the staff was super nice.

Contras: They didn't give many towels or toiletries.

Contras: It was difficult to check in and hotel employee told us the wrong room number three different times. We also did not receive the city view as told in the booking.

Prós: Location,cleanliness,polite staff

Contras: The hot water wasn't very hot. Took too long to get WARM

Prós: Hearty Breakfast. Excellent service at breakfast from Darlene. She was extremely helpful and made waffles and served to tables individually....above and beyond duty.

Prós: The property is nice, rooms clean, and have a relatively friendly staff. The 10th floor bar was nice with a city view and an outside patio. Expect to pay a little extra, of course ($20 for double shot).

Contras: The free breakfast is not very good. Our waffle mix seemed spoiled (tasted like it “turned”), hot bar items were cold, and the eggs came from the kitchen looking “soupy” and in need of a few more minutes of cook time. The serving/ clean up staff were on point! We only went our first day and opted out the rest of our stay.

Prós: The room and location of hotel. I also love the fact that Guest cannot come into the hotel without a key card for the elevator.

Contras: The rude staff at check in.

Prós: Close to everything, staff is extremely courteous

Prós: everything. quiet, spacious. Kids love the indoor heated pool and jacuzzi. Breakfast is wonderful. Best part is the free drinks with eveningreception. 25min from downtownraleigh.

Prós: Location, size of room, breakfast.

Contras: TV was not working correctly. Brown water came out of faucet in living area. Toilet had sticky substance on seat. Housekeeping did not replace glasses or cups. Heater blew cold air. Room service delivered a pizza with no paper plates, napkins or utensils.

Prós: Bed was comfortable, room had a lot of space and the breakfast was delicious

Contras: The gym needs some mats to workout on. It's hard to lay on the floor

Prós: Excellent

Contras: Excellent

Prós: The staff where very friendly and all the Amenities where outstanding. We did not get a chance to use up all the complimentary drinks vouchers. The free shuttle to and from the airport and the commons also allowed us to save on our mini vacation.

Contras: Took long for food to arrive when you ordered from their restaurant. But the food was worth the wait.

Prós: The friendliness of staff. I was very impressed with the service by the assistant manger on duty on Saturday night, December 16, 2017, he gave us his parking spot due to the fact that none were available at the hotel due to several functions. +++

Contras: The breakfast bar cook, was very friendly and cooked our eggs with perfection.

Prós: Excellent

Contras: Excellent

Prós: The breakfast was excellent

Prós: The hotel is clean; beds are comfortable; the kids really enjoy the pool and the breakfast!! The staff are friendly and knowledgeable of the area.

Prós: The hotel was everything we want in a five star! And even more the entire staff was fantastic!!! We will definitely stay there again!

Prós: Location, amenities, impressed with room size, kid enjoyed the pool and breakfast was superb!

Contras: None

Prós: Comfortable bed..nice shower and kitchen...clean

Contras: Price was a little high

Prós: Location

Prós: Staff were pleasant and helpful. Parking was easy. It was quiet and comfortable. Breakfast was very good.

Prós: The location was perfect for the event I was attending

Contras: I was woken by a yapping dog Friday morn. When I told the desk about it .. they just shrugged their shoulders. Later that day I went to board the elevator and a guy With a muzzled dog told me not to ride with them because of the dog. I m a big dog fa

Prós: All around good hotel. Everyone was nice and walking distance to restaurants and shops.

Prós: My room was clean and modern. I was pleasantly surprised with how well the hotel was run.

Contras: None.

Prós: Great location, excellent breakfast with omelet bar and huge suite.

Contras: Lighting issues and next to construction area.

Prós: Room layout. style. pillows. kitchen is room was very adequate!

Contras: No Ice Machine on 2nd floor that should have been explained at check in. No Valet parking in this particular spot. which in winter would be most accommodating. Breakfast ended at 9 am, not accommodating. Double 1/2 doors for the bathroom was rediculace. Bed was hard

Prós: They upgraded our room. It was a pleasant surprise. Very nice!

Contras: Everything was nice!

Prós: Everything is always great! The front desk staff, always friendly. The rooms are so incredible. The surrounding area is awesome if you need to leave the hotel. You can even rent stuff like a fan or crockpot! I Love it here.

Contras: The bartender didn't have several ingredients to make standard drinks. I had to get to my third request before he could attempt it. He also was out of two dishes on the limited menu so I had to eat away from the hotel. I had so much work to do that this was pretty inconvenient. I chose thew location because I knew it had food and alcohol and I didn't have to go to any of the bars around North Hills.

Prós: Very friendly staff, super helpful. Breakfast is decent, although limited healthy options given. Ability to take a take-away coffee / tea is very nice, especially if on route to a meeting. The size of the room was great, plus the amenities in the room were nice to have (e.g. microwave). Close to North Hills shopping centre and many restaurants, which is helpful.

Contras: Plates and cutlery (at breakfast) were at times clean, but usually had a few marks / dirty spots. The room had no real cupboard space to unpack bags in - for a family of 3 this meant living out of bags, which took up a fair amount of space.

Prós: Great location.

Contras: They kept trying to bill us after we had paid in full prior to our stay. Our first room had no hot water. And there is no parking.

Prós: I loved the comfort. The staff is excellent. The breakfast was great. The hotel room was extremely clean.

Contras: I could not find anything that I didn't like. I wish I could have had a jacuzzi room. I searched online but I couldn't find a room with a jacuzzi.

Prós: Breakfast was better than most places you say.

Prós: Clean, updated facilities, comfy, nice pool

Prós: Consistent to my 1st visit there, great....

Contras: Breakfast area was a bit dirty, do to getting a high volume of guest at that time.

Prós: What I loved most about the hotel was that they were an awesome staff of people. I got snowed in to North Carolina and had to stay an additional two days, the staff was very accommodating. I would recommend family and friends to stay here!!!

Contras: There wasn't anything not to like; they were all amazing!

Prós: The location.

Contras: The swimming pool was not open during our stay. Disappointed in housekeeping. Breakfast wasn't as good as it was in previous stay.

Prós: It’s so beautiful and new. The staff is amazing. Breakfast was very nice. Can’t say enough good things about this hotel. I’ve stayed in many in RDU and this one is the best far. Exceptional

Contras: Perfect

Prós: Clean and comfortable!!

Prós: The pool- oh that's right- they didnt tell us until after check in that its closed.

Contras: No pool and lots why we booked there!

Prós: The location was great and convenient.

Contras: The room was small and the amenities of the hotel are basic.

Contras: 1. We waited 30 minutes for breakfast to open at 6:30. They didn’t open and the manager just got there at 6:30 :(. So we wasted a half hour we could have used to get home earlier. 2. Couldn’t find a waste basket until we left. Had to use the bathroom one for everything. 3. When I pulled the hair dryer out of the space it was in a pair of men’s underpants came out with it. I think the housekeepers need to take a better look at things.

Prós: the amenities were great, indoor pool, exercise room, restaurant

Contras: liked everything

Prós: Big room and nice breakfast

Contras: Charged my card after they said they wouldn't

Prós: The hotel is new and in a nice, convenient location.

Prós: I have stayed at the hotel before and the service was great. The hotel is relatively new and fairly up to date.

Contras: The customer service was poor. The front desk receptionist, was rude and disrespectful. As I spoke with her she turned and gave me her back. I requested a late check out & she told me if I wanted a late check out I would have to pay another day.

Prós: Fresh and new, staff was friendly. Atmosphere was great. Suite was very nice, great location, felt safe. I liked the Paul Mitchell products in the shower.

Contras: The bed was a little firm for my liking. I sleep on a pillow top at home. Pillows were good though.

Prós: Beautiful spacious rooms with large desk and plenty of outlets. Large TV that swivels for great viewing everywhere. Nice kitchen area in room. Great breakfast included downstairs.

Prós: very comfortable, loved the quality of the bed. liked the walk=in shower

Contras: shower floor a bit slippery

Prós: Staff was friendly, check in was a breeze and it was squeaky clean! Breakfast was good for a continental. My 4 year old locked our bathroom door behind himself, thankfully maintenance had it open in under 10 minutes and with a smile. Great stay for our family of 5!

Prós: Staff!! Hotel employees were all PHENOMENAL! Personable, willingness to accommodate. Just made my stay so enjoyable

Contras: Totally not within the control of hotel, but the traffic noise kept me awake some nights due to it being right off highway

Prós: Clean and inviting

Prós: Location

Contras: Not Enough Parking Spaces for Guests! Hotel Ambience was too loud/too many young guests. Heat Temp in room did not go over 75 degrees and room was drafty at night- poor insulation. Only cheap paper cups not glasses; Breakfast NOT comp as advertised

Prós: Nice decor, lovely desk staff , clean.

Contras: Had a confirmed reservation and checked in online and was assigned a specific room. Upon arrival at 12:40 a.m. was told that no rooms were available, including the one I checked into online.

Prós: The hotel was well decorated, tthe staff was friendly, and the rooms were clean and modern. We had no issues with checking in or out, and the staff was prompt and courteous. I requested extra pillows and soaps and they were brought to the room speedily.

Contras: It may have just been while we were there, but at night the lobby and the outdoor patio was loud. There were younger kids running around indoors and outdoors. It wasn't terrible, but I had to go to the rear patio on the side of the building to do work.

Prós: New, updated, good breakfast

Prós: The decorations, bar, just everything about the hotel took my breath away. I will be back. Your staff is top notch.

Contras: I loved everything.

Prós: The hotel was extremely clean and the staff greeted me warmly. My favorite thing about the hotel room was that it was inviting and that my bed was so comfortable. I think that was the best rest that I've had in months.

Contras: The toilet seat needed to be aligned properly with the base. It looked as if it had been broken and was reattached properly.

Prós: The room was very nice and quiet.. relaxing

Prós: Good

Contras: TV no ACCN you have to have this in NC !

Prós: The hotel security was very good but the breakfast was excellently prepared along with being delicious. The staff were friendly and helpful.

Prós: All the staff was friendly from the front desk to breakfast staff

Contras: How long I had to wait for the hot water to get hot

Prós: I love the cleanliness and the water at the front desk! The rooms are always clean and the atmosphere is always up beat! I dont want to stay at another hotel! The buffet breakfast put the icing on the cake for me!

Contras: Nothing is ever wrong!

Prós: Modern, clean property. Interesting design elements.

Contras: Room had two issues. 1/ the mattress was squeaking, 2/ water was not drain well in the bathroom sink

Prós: I was greeted and helped immediately at the second I walked in. The scenery inside and outside of the hotel was very beautiful. The rooms were clean and very comfortable.

Contras: The thermostat was kind of tricky.

Prós: Beautifully designed. Staff was fantastic!

Contras: Not a thing

Prós: Was a beautiful clean and new property! We will be staying here again when back in the Raleigh area!

Contras: Nope, best value in the area!

Prós: Decor

Contras: Sidewalk to parking lot is angled

Prós: So nicely decorated here at Christmas time and especially loved the music of the season playing in the lobby. Such a warm and inviting place...great staff! We have loved staying here the past 4 years while our daughter attended NCSU. Thank You!!

Contras: Not a thing!

Prós: Great location, very clean with an attentive staff.

Contras: Room was a little dark.

Prós: Great location and prooerty

Contras: Have me a hard time to have 2 beds even though I reserved two beds , I even showed them proof and told them would not fit 2 adults and 2 kids with one bed

Prós: Outdoor heated pool

Contras: This hotel was nothing more than than other 2.5-3.0 star hotels, but was advertised as a 4.0 star. Other than an overpriced restaurant, it was the same as others.

Prós: The back side view to water from the restaurant

Contras: Tesla charger in the parking lot

Prós: This hotel is beautiful

Contras: Nothing!

Prós: Great location, bar area good

Contras: Forgot to replenish our towels

Prós: Very beautiful...

Prós: The amenities and how clean it was

Contras: How nice that I look

Prós: The room and bathroom was large. The staff was friendly and helpful and the breakfast was good.

Contras: Nothing.

Prós: The room was very clean

Contras: The breakfast

Prós: Clean and staff was friendly.

Contras: The price but it was comparable to other hotels.

Prós: The location and the beautiful hotel!!

Prós: Hampton Inn’s are our go to vacation stops. You can expect the same service, cleanliness, and great service. The Raleigh-Crabtree location is very convenient to Food and entertainment.

Prós: Everything from the staff, breakfast, and room was fantastic.

Prós: The king size room was very spacious. Breakfast was yummy. The ambiance of the pool was very relaxing. We loved our stay.

Contras: The staff that greeted us upon arrival did not as attentive as other staff but he did seem quite busy.

Prós: The cleanliness of the room and the soft beds.

Prós: N/a

Prós: Decent breakfast, great location. Has a wonderful pool and a small convenience store, a shuttle to take you to certain locations.

Contras: Checking out, the Lady was kind of rude.

Prós: Very chic and modern. Nice snack selection. Staff was super nice and accommodating and patient. We will be back!

Prós: The property was beautiful and modern. Everything was gorgeous. Our check-in was fast and on point. She explained everything to us. My husband and I loved the lobby. We played pool all morning. The area was very convenient.

Contras: NA

Prós: Decor

Prós: I like the design of the rooms, with the sliding doors in the bath area.

Prós: Location

Contras: I couldn't request a top floor

Prós: Friendly staff. Clean and comfortable room. Good shuttle service.

Contras: The bed wasn't comfortable. The location was bad

Prós: The high end modern architecture.

Contras: The distance from down town.

Prós: The staff was very welcoming very respectful the hole time.

Contras: The menu

Prós: Comfy bed, cool modern room layout, nice shower. Very clean.

Contras: Some guests in my hall were a bit noisy but that can happen at any hotel.

Prós: I liked the view from the bedroom to see the courtyard. I really enjoyed the light that came through and how the bed faced the windows. I loved the mirror on the bathroom sliding door; I love taking pictures. Lol

Contras: I did not like how when you first walk into the room, everything is there. When I first walked in, the bathroom sink was to the left, and the bathroom was right there.

Prós: I did like the convenience to the Brier Creek shopping.

Contras: The property from the outside looked well maintained. The lobby was nice but our room was not. The shower head continuously came off while we showered. The bed was not well made when we arrived but it appeared to be clean. The hallway near the elevator smelled of trash which we smelled every time we entered or left the building. The most uncomfortable issue was an employee knocked on our door at 10:30am the day of checkout to see if we were still there. This employee had McDonald’s food in her hands so we found it strange that she would knock on the door. If check out is at 12pm privacy until that time would have been appreciated. There was one front desk employee there the morning of our arrival and departure that showed professionalism and took my complaint down. She is the only reason we continued our stay. Unfortunately I did not take her name.

Prós: The staff was extremely helpful.

Contras: No

Prós: Came in town for a concert at PNC arena. Hotel was in a great area. Staff was extremely friendly and helpful with the local area. Room was very nice and clean. Beds were super comfy. Breakfast was delicious. Would definitely stay here again.

Prós: Well-appointed, and clean. The location is convenient and the staff was pleasant .

Contras: No

Prós: The room! 209 is a king suite and was quite amazing for the price. Separate bedroom, large TVs, and whirlpool bath! Even bathrobes! Wasn't the Ritz, but was very very nice.

Contras: The front parking lot is cramped to say the least.

Contras: Cut my leg on a sharp edge on the bed

Prós: There was complimentary coffee and cocoa across from the front desk. Bed was comfortable. Conveniently located near PNC Arena. Decent breakfast in the morning. The hotel felt quaint, cozy and clean. The toilets had a powerful flush- haha.

Contras: Hotel pillows could have been better. Also, not a fan of wall A/C units, though it is what is typically found in most hotels.

Prós: Hot breakfast

Prós: So helpful and were wonderful with our puppy.

Prós: Good location and value. Pleasant staff. Good coffee available 24/7. Nice selection of foods and sundries in shop by reception

Contras: noisy. Lots of guest and a party in a meeting room 2 nights practically blocked access to the elevators because participants were standing outside room in the hall. Breakfast was just okay. I hate powdered eggs.

Prós: Convenient to our destination

Contras: Noisy at night mostly due to other people coming in at 3:00 in the morning and talking loudly.

Prós: Clean, well lighted and wonderful coffee!

Contras: Lack of staff available after late hours. This was a safety concern.

Prós: The proximity to the highway. Pet friendly! Staff was great!

Prós: Cleanliness

Contras: None

Prós: Room was clean and great location.

Contras: The room was very small. No where to store items properly and only one chair. Needs more seating.The sinks don't drain properly.

Prós: The staff, very good. :) The room needs a roller desk for doing laptop work. A better remote. A microwave. A clock. More towels, since there are no rugs on the floor. Access to fresh air outside. An extension cord? More waters.

Contras: The room was stuffy. Small room. Missing towels -- No big deal. Should have been a free drink ticket. Bar soap needed. Or, more of them. A night-light. Needs fresh air. A rolly desk for work and TV. An extension cord? A mircrowave. By the ice machine.

Prós: The atmosphere was gorgeous and staff were phenomenal

Contras: Loved everything

Prós: I love this hotel, the modern decor and ambience. The rooftop lounge is a great place to relax and enjoy a drink or appetizer....the food is REALLY good!!!

Contras: Ate at a nearby restaurant and had some leftovers, the hotel did not have a microwave or anyway to heat my food up.

Prós: Clean and friendly

Contras: Nothing

Prós: No carpeting!

Prós: It was a horrible experience that I hope never to relive.

Contras: It was a horrible experience that I hope never to relive.

Contras: I wish they could have given me a king size bed to accommodate me, my wife and child.

Prós: Hotel is upscale, modern, clean with pleasing colors, finishes, layout. Liked the local artwork displayed. Staff (front desk) was very efficient and friendly. Hotel conveniently located near 440 Beltline, shopping and restaurants.

Contras: Our (king) room was very small and cramped. No comfortable chair for sitting/reading. Shower/toilet area was claustrophobic and with sliding glass door not private. Poor lighting for makeup. No complimentary coffee in hotel (except in room).

Prós: Clean and crisp environment.

Contras: Lack of privacy due to sliding bath doors. Also, location of vanity away from the toilet is unsanitary. 6th floor location is not quiet - located below the bar/restaurant area which apparently undergoes late night cleaning to include table/chair moving

Prós: Location, very up,to,date

Prós: Room space and location

Prós: Amazing staff, very nice amenities, right across from the mall.

Contras: No bacon :(

Prós: Greet place to stay when traveling with family and pets

Prós: Clean, plenty of space, really nice breakfast

Prós: Bed was comfortable

Contras: Shelf ripping out of the wall in the bathroom, phone wasn't working, shower door leaked a lot on the bathroom floor, cupboards in bathroom majorly dinged up

Prós: Breakfast was great and staff was super friendly and helpful.

Contras: Facility is starting to show its age. We were in a handicapped accessible room that was not terribly accommodating for individuals without disabilities.

Prós: Quiet and comfy

Contras: Breakfast

Prós: Modern resently renovated witb up to date furnishings. Loved the shower, lots of pressure hot water. Great breakfast entrees. Menu for snacks Monaday-Wednesday with varied menu. We were pleasantly surprised at the value for the money. Crabtree mall is nearby. Ordered pizza from Jets fort kids. Quiet property with bat in lobby. Elite members get 4pm check out with availability. Full Kitchen, grill by pool.

Contras: The air conditioning made a really loud noise everytime iy comes on.

Prós: The space & cleanliness in the room. Very nice quality hair blower. The free hotel buffet breakfast was better than others. Coffee was nice & hot. Fresh fruit varied from day to day. Very nice shower surround & head.

Contras: The mattress pad & sheet kept popping off the bed. The empty shampoo bottle wasnt replenished. Tables need to be washed between usage at the free hotel breakfast. Need to update signage for location of free ice.

Prós: First class in all dimensions

Contras: People allowed to smoke in the same area as valet parking

Prós: The hotel was beautiful and very clean.

Contras: The entrance to the hotel was a little confusing

Prós: Comfortable bed and huge TV with Netflix, Hulu, and other streaming services. Vinyl flooring instead of carpet, much cleaner! Starbucks on-site and walking distance to tons of great restaurants!

Contras: Noise. I could hear the people talking in the room next to mine and could understand every word they were saying.

Prós: The cleanliness of the room was great. So glad there was no carpeting. Bedding was very nice.

Prós: Nice facility. Good location.

Contras: I traveled 5 hours to attend the NC State homecoming football game. Most of the hotel staff was wearing the opposing team (Clemson) gear, so that took away the "home team" feel immediately. The staff indicated they were required to wear Clemson stuff. I arrived at the hotel around 3:30 pm, hoping to check into my room, take a shower, get ready for the game, have a couple of cocktails and head to the game for tailgating. My room was not ready. I waited 2-1/2 hours before deciding to proceed to the game "as-is" without a shower, without being able to change clothes, having to leave most of my belongings in storage at the hotel. While waiting, there was very poor service at the restaurant/bar - mostly because of how many people did not have rooms, causing the bar/lounge area to be very crowded. I did not get into my room until after the game (late in the evening) and left early the next morning. It was disappointing to spend so much money on a room and only get to use it at the very end of the night. I am not sure why there was such a big problem with the rooms, unless it was the impact of the Clemson team staying at the hotel. Since I live in Clemson, it would have been nice to feel like I was staying at a hotel in Raleigh for NC State homecoming.

Prós: This location is perfect and the staff were all friendly and accommodating. The facilities and rooms were wonderfully upfitted. I would love to stay here again.

Contras: I'd prefer there be a voucher system for parking so that it could be included in the stay.

Prós: The service was the best. A young man named Landre was so excellent; personable, and so helpful!

Contras: Nothing

Prós: modern hotel..starbucks inside

Contras: no where to just get a free cup of coffee..besides in you room

Prós: Barista at Starbucks in Saturday morning!

Contras: Hotel was under construction, and there was no where to park!

Prós: People and location

Prós: Good location, convenient facility and comfortable bed.

Contras: Vale parking was very slow. I paid extra for valet because I am a woman traveling alone on business. Valet was very slow and made me late for a meeting. When I asked for a refund they just kept making excuses and said that I would have to call corporate.

Contras: Online said free wi fii and it wasn’t,

Prós: Proximity to mall!!

Contras: My husband is disabled. There was no luggage rack to use and no bellman. I believe the manager took up our luggage. The handicapped bathroom door was so heavy to slide open, we ended up leaving it permanently open. When we left , no luggage rack again .

Prós: location and quality of room decor

Contras: nothing

Prós: The staff was very courteous. The rooms were very stylish and clean. The only thing I would say is that they may want to put at least one dresser in the room.

Prós: Location. We had an event to attend right across the street. Perfect that we were a little less that 2 minutes away

Prós: Nice location with contemporary deco

Contras: The staff was very lackadaisical and therefore provided EXTREMELY POOR CUSTOMER SERVICE

Prós: Everyone was extremely professional and accommodating!

Prós: Clean

Contras: Noisy

Prós: Location

Contras: When I showed up to check in they did not have my correct room with two beds reserved as my confirmation showed. They had to put my family in a handicap room that smelled like cigarettes. Front desk blamed you, “booking .com” for not telling them the right room that I booked online. I paid too much money for the lack of service.

Prós: Convenient location

Contras: I could not adjust the temperature in the room. The toilet would not flush well. The pillows were flat and uncomfortable.

Prós: Beautiful lobby. Nice room appointments

Contras: The doors close very loudly. The soundproofing is not as good as I would expect for a hotel of this class.

Prós: Nice and modern

Contras: Couldnt get comfortable because heat barely worked

Prós: The room, breakfast and location

Contras: Air condition unit was extremely noisy. Parking was a little inadequate overnight and unsupervised with non guests taking up parking spaces

Prós: It had everything I needed and more. The staff was friendly and courteous. Checking in and out was quick. Location outstanding.

Prós: Place was clean and felt comfortable. Staff welcoming and warm.

Contras: There wasn't anything that I didnt like.

Prós: The location is very convenient and the gym has adequate equipment for a decent work out.

Contras: I have stayed at this hotel often, however the service and experience has deteriorated. The hotel is noisy and it was difficult to sleep. The provisions at the hotel are minimal. Staff now is new and needs more training. I am awaiting manager call.

Prós: Great size room

Contras: breakfast could be longer

Prós: There is such good space and layout in the room. Everything is clean and streamlined, made the stay very pleasant. Plus, complimentary drinks and breakfast were fantastic and a huge plus! Made the choice between other hotels worth it.

Prós: The Happy Hour was a nice touch, with the two complimentary drinks and the snacks. The staff was pleasant and welcoming. The omelets were excellent as well.

Contras: The spread in my room had a stain on it, but was changed out by staff when I brought it to their attention. There were weird stains on the floor in my room (405) red spots on the floor, that were were not sure what they were. We just kept our feet cover the entire stay.

Prós: The hotel was fairly clean and had nice common areas. The breakfast was good also.

Contras: The front room lets in a lot of hallway and neighbor noise. I do not think Embassy Suites are as nice as they once were.

Prós: very spacious, very comfortable. the breakfast and evening reception are excellent

Contras: Parking is a bit weird. only entrance to hotel from garage is on the second level so unpack the car before parking or its a long haul

Prós: We evacuated the NC Coast due to Hurricane Florence and stayed for 4 nights at the Embassy Suites. Hotel was great and staff went overboard to help us all feel welcome. Included were full made to order breakfast. Free evening drinks and lunch buffet.

Prós: Ok

Contras: First room had hair in shower and the controls for room temperature did not work.

Prós: new modern look

Contras: printer in business office is not in good location